Got a call in the middle of the day from the doggie daycare "he needs the vet" PANIC - leave work…read morestart making calls... Driving to pick him up terrified about what these unknown lacerations are how bad,??? Alllllllll the vets I call are busy. I'm sorry to whatever angel of patience answered the phone at this place. When she told me she wasn't sure if I could get in.... I freaked out WHAT AM I SUPPOSED TO DO IN AN EMERGENCY?! How can EVERYONE be busy? They said he's bleeding what am I to do let him bleed out??? Bless her heart, she kept her cool. Get to him, take a look and call us back and let us know how bad it is bleeding she told me. I did that, and she told me to come on in. I'm already feeling better because it's not super bad & now at least I know he can be seen. Never knew this place existed! Get there and immediately feel relieved. Calm vibe, everyone was super friendly & Sky!! Let me just tell ya' I actually stole a hug before I left! I felt like a friend or an auntie. I was totally taken care of with such respect. Sky was personable, kind, relatable and professional. More help than I knew I needed!! Thank you Sky and everyone at EPAH!! We will be back, we are changing vets!!

I would never take another animal here ever again. There is…read moresomething wrong with a vet who stands at a distance and doesn't pet, palpate or talk to a clean and well behaved dog. There is no excuse! Also, when I spoke to her during my dog's dental cleaning, she responded angrily when I said we could only do a portion of the work needed at this time due to expenses. When I got him home only the right side of his mouth was cleaned and he was adversely affected by the anesthesia for two weeks. For dental care, do not come here. There are specialty Pet Dental offices who know what they are doing and CARE about your animal. Not this place. It's only the money they care about.

What needs serious attention is scheduling appts with a doctor that knows fear aggressive reactive…read moredogs! Especially since you offer $250 vet checks when they're adopted from HSSW Animal Shelter. These dogs are traumatized from being there and then their new home, especially German Shepherds. My 20 month old little girl, had been through a lot and I was working diligently to get her acclimated and trained. I even had one-on-one training sessions with a professional trainer. The visit to this clinic was a nightmare from the start, I asked for a side entrance because of her high prey drive and distain of other dogs, I was told they didn't have one. Instead I was escorted into the lobby, then a very tiny exam room, it was just horrible, as we were seated the vet enters and she is standing just a couple feet from us, my dogs body language was escalating, then she tried to approach, clearly not reading my dogs warning, my dog growled and was lunging toward her. She decided to get someone to assist her, I asked if she wanted me to muzzle her and she agreed. Upon her return w/o assistant, my girl was very nervous and anxious. The vet said I should wait in the lobby and she'd take her as she might do better without my presence, which I agreed. But then she reached over the dogs head for the leash, as I tried to get up, Suki muzzle punched her in the hip, everything thus far had been done wrong. From lobby to tiny room, us seated, vet standing, it was a nightmare. After just a few minutes an assistant approached and said, they would have to sedate her to treat her ear infection $400 And asked why? Shed just had them cleaned and treated for yeast at the shelter before I'd officially adopted her, and without incident, other than nonstop barking through the exam and treatment. But they insisted she needed to be fully under. After I picked her up the next day, I was given horrible advice from this unqualified to treat GSD's as she absolutely nothing about the breed. She told me to get a harness to restrain her. Anyone who knows the breed knows that a harness only allows them to pull more. She also told me that she needs to be on meds and to see a behavioralist so they could diagnose her and she could then write the prescription. I am on a fixed income and do not have that kind of money. Then she told me that if I didn't get her on meds, she could attack someone and likely turn on me, maybe not now but within 2 years. I was extremely distraught and upset when I left. First of all I know my dog, she doesn't! Besides the fact that I TOLD them of her issues before I made the appt. But no one listened to me and no concessions were made at all for her visit. It is my recommendation that your clinic listens to the client. And put a fear aggressive dog with a skilled Veterinarian that is familiar with the breed and their behaviors. She absolutely was not! Bottomline: -LISTEN to the dogs owner -Match dog to the Vet most qualified to handle. -Don't offer up information about a dog that you know nothing about. Especially when you created the entire ordeal in the first place. I'm sorry for the bad review but the advice I was given was completely wrong and had she known the behaviors of the breed she wouldn't have suggested the things she did! It was careless and irresponsible. My dog used to want to eat my cat, but with 4 months of hard work, gentle introductions my study of the breed, here we are today! I have had my girl now 5 months and she is a wonderful dog.

Such a wonderful staff and had a great experience taking my mini dachshund puppy for her first vet…read morecheckup today. All the girls were lovely and so sweet and I love Dr. Natasha she's great! 10/10 recommend this vet and taking your fur babies here.

My dog was recently diagnosed with Diabetes and Dr. Ferguson was so patient with my long list of…read morequestions and concerns. This review is long overdue actually as I've been taking my dogs to him for several years now and every time I see him, I'm blown away by his knowledge and ability to explain things in a way that is easy to understand. I never feel judged or coerced like at other places. It's one of the few vet offices that's not owned by a big corporation. He doesn't nickel and dime you nor recommend anything unneeded. His whole team is phenomenal and go above and beyond to take care of us. I wish he took human patients. When he retires, there will be a vast void in vet options in Vancouver

We have been taking our cats, as kittens and adults to Animal Medical for about ten years now, and…read moreall I can say is Dr. Ferguson would make an excellent human doctor and I would trust him even with my own life. That is saying something as I, myself, am a human medical professional. He is gentle and genuinely cares for the pets, gives good advice in an almost off-hand manner, and refers to other practices if treatment would surpass the capacity of his own. His practice is limited, so don't expect a fancy ER or ICU for pets, but he does an amazing job diagnosing and understanding small animals. And the psychology of their owners, as well. That's another issue. He is straight foreward, thorough and knowledgeable and he has little interest in expensive add-ons or padding the bill. His charges are reasonable, especially considering the bills one finds at local 'animal hospitals' which border on human-scale expensive. I have also had him 'put down' a pet who was beyond hope and he is sensitive and responsive to such grim occasions. I can think of nothing unkind to say.

Hearthwood is amazing. We took in a rescue kitten from a co-worker who recommended them as they…read moretook their other pets there too. We wound up moving our other animals over because the care and love they show all the animals is beyond evident. When it came time to say goodbye to our GSD due to an aggressive liver cancer, Heather communicated with me via text on a Friday afternoon to get Loki seen at an urgent care since they were booked. She then continued to touch base throughout the day as we got appointments set, records forwarded to the other clinic and then fit us in with a last minute Saturday appointment so he could cross the rainbow bridge and shed his pain. The texts were beyond appreciated as I could barely speak without bawling. Dr Primley was also compassionate and comforting as we said goodbye to our gentle giant Saturday afternoon and I cannot thank them enough for the kindness and care they showed us during that difficult time. I highly recommend them to anyone needing care for their fur babies.

A Rollercoaster Experience at Hearthwood Veterinary Hospital: Good to BAD to LOL…read more Strap in, folks, because this ride at Hearthwood Veterinary Hospital is all about highs and lows, with a heavy dose of mystery. My debut was good Dr. Dena Baumgartner, (picture shown on their website below), savvy vet tech (picture not shown), and the vibe that my furball and my wallet were in good hands. But hold onto your hats, because round two veers into the twilight zone. The plot thickens with their photo policy - so cloaked in mystery it could star in its own detective novel. I wanted to document my pet's first happy vet visit. If Hearthwood was a book, it'd be titled 'Why We Hide.' Auditing seems overdue, doesn't it? Then there's the 'VIP (Very Isolated Pets)' treatment - pets and owners parting ways for procedures, waving more red flags than a matador. Me and my sidekick? We don't play that game. We took our paws elsewhere after a peek behind the curtain revealed too many unanswered questions. They wanted to separate me from my pet for a simple booster shot. I thought that was odd since we were already in a private room and they were holding the shot in their hand. Wouldn't you think that was odd? Don't even get me started on time - or the lack thereof. This tech (see picture below) is 45 minutes late for the appointment. As you can see, she is less 'fashionably late.' It's not just about the wait; it's the principle. Most people count that as a "no show" at 20 minutes? Where do you draw the line? 15, 30 min? If it was the other way around they would easily charge me a "no show" fee. They also charged me wellness exam fee of some $60 which I did not authorize nor was I advised that a exam was being conducted. Bottom line: If you're shopping for a vet where secrets don't shadow simple check-ups and respect for your time is a given, let my story be your compass. It's time to vote with our feet, because the path to change is paved with our choices. In America, we vote with our dollar. And people like this business need to respect that. I hope people who read this review note that I was not offered an apology or a refund. Transparency, accountability, and punctuality aren't just nice-to-haves; they're must-haves. Here's to finding a place that checks all those boxes. If you want to see more authentic looks at our local businesses, click my profile to read more. Have a beautiful day. Hearthwood Veterinary Hospital Business Website - https://hearthwoodvets.com/

I was in a vehicle accident on June 26, 2026 & we rushed him to your hospital & you all were so…read morecaring & wonderful to him & us! Unfortunately we lost our Jack but the care & love you all showed us will not be forgotten . A special shout out to Dr. Aren Vanlishout you are an incredible veterinarian .. Thank you all for your card your words were heartfelt ..Meg, Dakota, Chelsea, McCall, Joel, Marland? & Dr.Aren You are Special Peeps

I am eternally grateful to Med Vet. I called them to let them know I had to bring in my senior dog…read morefor euthanasia -they asked for an ETA. I said about 20 min, and we went down. My guy was failing fast - and I didn't want to try and wait for a mobile vet. Within minutes of getting there, we were back in a comfort care room. I have never actually used one of these - but it was a blessing. A calm, quiet room in the back of the hospital where we could be with Beau. We were able to make after care arrangements, and they gave us all the time they needed. They have a button to press when you are ready for help. Everyone was compassionate and kind. It made what was a horrible experience - bearable. The techs were kind, and so was the vet. No one wants to use a comfort room -but I am glad they have this available - it gave us privacy to grieve and say goodbye.

Wonderful, patient, and kindhearted staff. I went on because my dog hadn't been putting pressure on…read moreher hind leg.. I wasn't sure if they could see me, but they did. Through the while process things were explained to me and I truly felt like my dog was in great hands. They weren't pushy and gave me options that made sense. Thank you to the awesome vet and all the sweet staff last night. Bella and I truly appreciate you all!

On July 21st, we bought in our 5 month old kitten four days post spay who was not eating, drinking,…read morelathergic and had diarrhea. After having her for 8 hours, Pacific diagnosed her with worms and a gastro illness. She had elevated white blood cells, which we asked their vet repeatedly if this was a complication due to the spay (like a possible infection) and was told no. We were met with multiple charges of x-rays and other items without focusing on the elevated white blood cell count. Other vets we spoke to after stated with any elevated white blood cell count, especially in a kitten so soon after surgery, the very first thing that should have been checked was for an infection. Even if the surgery site looked okay there could be an infection inside. They even took our post-surgery cone and never gave it back and gave us go home instructions that were for a dog not even a cat! Pacific claimed they checked the surgery site and there was no evidence of infection. But less than three days later, she was in so much pain she couldn't even move and was hollowing. At four in the morning less than 72 hours later, we were denied access by Pacific, saying they were closed for diversion. They wouldn't even triage her or check to make sure she's okay. Keep in mind this is a kitten less than a week post spay. We took her to a different emergency vet and an abscess nearly the size of the golf ball was found along with a very bad infection. She had to have an additional surgery and was even given medication to bring her blood pressure and heart rate up because her heart rate dropped extremely low during surgery. Based on the size of the large abscess by that time, there would have been some indication of infection or abscess that was completely missed by Pacific. It took nearly two weeks for someone at Pacific to even call me back about my kitten. I finally spoke to the emergency department head on August 5th to describe my concerns, misdiagnosis and request for reimbursement because we don't believe she was diagnosed properly and the inability to be seen again shortly less than 72 hours later. The ER department claimed he would talk to the vet that serviced her and get back to me. After multiple attempts over twelve days, he finally called me back on August 17th claiming he talked to multiple vets and felt everything they did was satisfactory. I disagreed even claiming when he spoke to me on August 5th, he stated he didn't know the reason they did x-rays. And then all of a sudden he changed his tone saying you approved everything during the cat's stay so that's why it was done. As an emergency vet, we thought Pacific would give us the proper care. But unfortunately, they did not and it seems like they wanted to run up the bill instead of looking for the obvious signs of post surgery complications and treating those. We only know this because the next emergency vet and our own vet, said the clear signs were there. Especially that close after her spay surgery and her being a five month old kitten. She shouldn't have this many complications. Pacific refuses to reimburse us. We feel they should give some reimbursement due to the misdiagnosis, the inability to be seen again shortly after (turned away at 4am from a 24 hr emergency vet hospital less than 72 after being seen) and the lack of urgency or care to get back to us timely by their management team.

I rarely leave negative reviews, but our experience at Animal Care Clinic was frustrating from…read morebeginning to end. We brought our senior cat, Huck, in because we had been battling fleas and ear mites for approximately three months. By the time of our appointment, we had finally gotten the flea problem under control, but the ear mites remained our primary concern. During the initial visit, we were told Huck needed a comprehensive senior exam, which cost approximately $600. We gladly paid because we wanted to make sure he received the care he needed. We were also informed that he required extensive dental work, estimated between $1,700 and $2,700. Fortunately, the final cost was on the lower end of that estimate, around $1,700. At the first appointment, we were assured that the medication prescribed would address both the flea and ear mite issues. Unfortunately, months later, we are still dealing with the ear problem. Communication throughout this process was consistently poor. Before appointments, no one provided helpful instructions such as whether we should avoid cleaning Huck's ears beforehand. For his dental procedure, we were told only that drop-off would be between 7:30 and 8:30 a.m. No one mentioned paperwork. When my boyfriend arrived, he was immediately handed paperwork and told it would take about 20 minutes to complete. Naturally, this caused unnecessary stress because he wasn't expecting it. In reality, it was only one page and took just a few minutes. At Huck's dental follow-up appointment, we arrived early by mistake, then returned shortly after our scheduled time. While waiting, one of the receptionists assisted us while actively eating and speaking with food in her mouth. This was not the first time we had experienced this behavior from staff and it came across as unprofessional. Although our appointment was scheduled for 10:30 a.m., Huck was not taken back until nearly 10:50. We requested to speak directly with the doctor because we still had concerns about his ears. After examining him, the doctor stated that his ears appeared darker than normal but was unsure whether the issue was ear mites, yeast, or something else. We were then told that microscopic testing could be performed--but it would cost an additional $103. At that point, I was extremely frustrated. We had already spent well over $2,000 between exams, treatment, and dental care, and the original issue that brought us in still had not been resolved. Being asked to spend even more money simply to determine what was going on felt unreasonable given the circumstances. While we were waiting, another customer was attempting to pick up medication for his pet after receiving a text notification. Staff appeared unable to locate the medication and repeatedly searched different locations while asking the customer the same questions. It reinforced the impression that the clinic was disorganized and lacking clear communication. My biggest concern is not the cost. Veterinary care is expensive, and I understand that. My concern is that we spent over $2,000, received repeated assurances that the treatment would address the problem, and yet the original issue remains unresolved. Combined with the poor communication, lack of preparation for appointments, long waits, and unprofessional interactions at the front desk, this experience left us feeling disappointed and frustrated. I sincerely hope the clinic improves its communication, organization, and follow-through with clients because pet owners deserve clear answers and that their concerns are addressed.

My dog's Cushing's disease reached a point that my wife and I had to make the tough decision to…read moreeuthanize. I cannot recommend this clinic and staff highly enough. I've never left a review for anything, but want to give a public thank you to Dr. Pittman and staff. They were very caring and skilled. Of the seven dogs I've had to euthanize over the last 38 years - this clinic handled our difficult morning with compassion and grace.

Great care, patience, and information from all staff! The two front gals were warm, kind, and…read moreinformative. The techs were so sweet with my puppy, and the Doctor took the time to make sure I was informed. Thank you for making Honeys first visit - a good one (:

I highly recommend Dr. Angela Wheeler for rehabilitation therapy. She helped my dog recover his…read morebalance and mobility with acupuncture and laser treatments. Dr. Wheeler is an extremely compassionate veterinarian who cares for my dog's comfort and wellbeing during and after his visits. She will always be near and dear to our hearts.

I highly recommend Grateful Heart Veterinary Hospital to anyone looking for a veterinarian! Dr…read more Kroussaniotakis has been watching over my little Kenni for a few years now. She & her staff are absolutely amazing! They're considerate, loving & have terrific communication. There isn't a question I can't ask by sending an email & they respond back consistently. I'm so blessed to have such a great place to entrust with the care of my dog. He's my little buddy! Give them a call you won't be disappointed! 5 STARS ALL THE WAY!

We started off on a good foot with Dr. Pavlich. Unfortunately our experience deteriorated from…read morethere. Dr. Pavlich ordered an echocardiogram for my dog and I was called with the results by some unknown person who recommended a medication but didn't know how the medication worked. I called and asked to speak with the ordering vet to discuss the echocardiogram because, as a physician, I had many questions before starting my pet on a medication about which my basic questions could not be answered. I was called back the next day by a person named Dallas who acted as though my request was a great imposition and that a vet might be willing to speak with me. Dallas emailed me the next day to inform me that another unknown vet was willing to talk with me by phone, but it would be an additional fee to discuss the results of the already expensive echocardiogram that was ordered by Dr. Pavlich. I called the clinic and spoke again with Dallas. When I expressed that I was unhappy that I was being charged an additional fee to discuss the test results he actually hung up the phone on me. If I treated my patients like this I would not only be out of business, but would be reported to the medical board. Extremely rude and unprofessional behavior. Needless to say, we will be finding veterinary care from a vet that actually cares. My recommendation is to stay as far away from this clinic as possible.

Dr. Jamie so compassionate, caring explaining everything to the Tee before moving forward and as…read moreheartbreaking as it was my lil guy felt no pain. Thank God for Lap of Love I highly recommend them thank you Dr. Jamie.

I am so thankful for Lap of Love. They are so sincere and compassionate. From the moment I filled…read moreout the online questionnaire to the immediate response and phone call to set up a hospice vet appointment, this company is very professional, helpful, and kind. My husband and I were very impressed and grateful we found them. Dr Jill showed up on time, and her professional assessment of our beloved Barkley (a 16 year old Lhasapoo) put us at ease with our decision to let him go. Her sincerity and compassion made the process more bearable. She let us know exactly what was going to happen and was patient and understanding. She also reached out to us the next day to check in on us and offer information on support groups, etc. The follow-through was very appreciated. It really felt like they cared not only for our pet but for our well-being, too. We are so thankful for Lap of Love and would highly recommend them.