Jay and his crew at Hero are totally honest and fair! I've never had a mechanic shop where I felt…read moretotally comfortable and trusting until I met these guys! I never feel the need to question their estimates because I know they are up front. They don't put their "thumb on the scale". I would recommend Hero to anyone! Even though I'm now living about 40 minutes away, I'll still bring my car to Hero for all of its needs.

Great service, honest and trustworthy. I highly recommend Jay and his team. He has always explained…read morewhat the problem is and how he will fix it. None of the hogwash upselling that I have experienced at auto dealership shops.

I cannot say enough good things about my experience with R & J Auto Body, particularly Jim, who…read morehandled my Scion's repair. The work on the car was absolutely flawless--it looks brand new, which is incredible considering the damage. What truly sets them apart is their customer service and integrity. First, the communication was stellar. Jim took the time to update me at each and every step of the repair process. More impressively, he went into great detail explaining the potential for any future problems related to the accident, setting clear expectations, which is a rare quality in this industry. Second, I had a very embarrassing mix-up regarding the payment. I was unable to process the payment for about an hour due to an issue on my end, and the team (Emma, etc.) showed me nothing but grace and patience. To make matters worse, I mistakenly and publicly blamed Jim for charging me twice when the duplicate charge was actually a pre-authorization that resolved almost instantly. Jim handled my mistake with total professionalism and kindness, immediately clarifying the situation without making me feel foolish. R & J Auto Body does amazing work, and they treat their customers with respect, even when the customers are wrong! As the saying should be, "We all make mistakes except for Jim and R & J auto body."

Many years ago, I had a legendarily terrible experience with an auto group in the seacoast area…read morethat shall remain unnamed because it's irrelevant to this review. I honestly believed the utter incompetence would remain unmatched until the day I died. And then I had the misfortune of having to deal with R&J Auto Body and I was proven wrong. I can't fault these people for the body work. They did the work, apparently properly, and it looks like the damage that occurred after my vehicle was stolen out of my yard and later recovered never happened. The problem is that what they told me would be a two and a half day job ended up taking just under three weeks, and even then it took me threatening to have the vehicle towed somewhere else for them to get it done. Customer service is an absolute joke to these people. They don't care how long it takes, they don't care how much hardship they cause you, and they don't care how they're perceived. I can only assume this is because they've somehow weaseled their way into being a "preferred" garage with at least one insurance company, so they figure they don't need repeat customers. Honestly, I should have known this would be an issue on day one, when I was told they would call me to schedule an appointment as soon as my insurance estimate was approved. After not hearing from them for six days, despite knowing the estimate had been approved, I gave up and called to make an appointment myself. They gave me one- for two weeks later. This wasn't a huge issue for me, since I understand it's a busy time of year, everyone is short handed, blah blah blah the usual. The day I finally dropped the car off, I was told it would be ready "at the end of the week." I heard nothing at the end of the week, so I called on Friday and was told "The lock set had to be sent back so as soon as that gets here today, we'll get it installed and tow it to the dealership to be reprogrammed." They told me they would call me back and let me know when it had been towed. I did not receive a call. I called again the following Monday to inquire and was told "The lock set is being installed today and then they have to tow it to the dealership to be reprogrammed." There was no explanation as to why this was not done on Friday when I was told it was being done, no apology for the delay, nothing. They told me they would call back as soon as they knew when the vehicle could be reprogrammed. I did not receive a call. I called again the next day and basically got blown off, so I called again a few hours later and mysteriously, the car "ready to be picked up." I drove over after work after arranging a second person to drive back from the garage. Upon pulling into the lot, we saw my car sitting right up front- with the key in the ignition and no one in sight, so that's neat when I've already recently had my car stolen once. We looked inside, and the interior detailing that was part of my estimate had not been done. The car was filled with trash and upon opening the door I was smacked in the face with the reek of cigarettes, exactly as it had been when I dropped it off. I walked in and inquired as to why the car was still full of trash and smelled of cigarette smoke and Jim's immediate response was "That's not on my estimate!" When I responded with "Well, it's on mine," he suddenly found the time to shuffle through the paperwork and see that, in fact, it was on the estimate and he had "missed it because there was a zero on that line." A quick rewind regarding this statement- the day I received the estimate, we heard Jim tell LJ, "Put a zero on that line and write 'per invoice' because we don't know what the final cost on the detailing will be" since the detailing is outsourced to someone else. Now, all of a sudden, Jim didn't see the detailing on the estimate even though he was the one who indicated there should be a zero on that line, so one assumes that's a regular practice? Interesting. Anyway, Jim told me he would call the detailer and find out when he could get the vehicle in for detailing, and indicated he would call and let me know. I left, still without my vehicle, and in case you haven't already been noticing a theme, I did not receive a call. On Wednesday morning I called AGAIN and was told, "I THINK they're on the way to drop it off to be detailed now." I specifically asked them to call me when the detailing was done and the car could be picked up. I did not receive a call. Long story short, at this point the next time I called it became a screaming match, he made more excuses and told more lies, and I finally got the vehicle back after threatening to have the vehicle towed somewhere else to have the work completed. I will not ever be back and I will make a point of telling everyone I know to go somewhere else.

Notice all the 5 star ratings. I totally agree. George provides the best service at the best price…read morein the least time. And the used cars he sells are excellent along with a very simple and fast buying experience. Thanks George!

George is an honest business owner. Fair pricing and does not add on extra stuff that is not…read moreneeded. He is my go-to person for auto.

We took our car to Portland Street Service center upon the recommendation of a neighbor. We had an…read moreissue with with the battery light coming on and off. Figured it was the alternator. They replaced the alternator and we went to go pick it up, but then the car wouldn't start when we were ready to leave. Jeff right away came and checked things out and realized that there may have been an issue with the alternator that they installed. They kept it for a few hours and realized that the part was bad. Not their fault. They were amazing about checking everything else that could have been the issue and realized that it was a faulty part and had things done and the battery charged and replaced the faulty alternator with a new one and had the car ready in just a few hours. They were very caring and nice and apologetic for the issue even though it was not their fault and didn't charge us for the additional work and part they installed. How often do you have a mechanic apologize to you? Can't recommend them enough.

So can't say enough about Jeff & his team . After trusting them for always doing the right thing on…read morewife's car . My Mini Cooper decided to die and I had it towed to Portland st mobile. And I have to say the ability to have ur car break down and not panic cause you know your in GOOD HANDS is PRICELESS .

It's a great concept, this thing. They will completely detail your vintage car, put an impenetrable…read morecoat on it, store it for you, and list it to sell. Once a month during the summer they have a well attended event in the Fox Run Mall parking lot where you can bring you car to show it off to the masses. You can display your car if it's worthy, or even if it's not because I don't think there are any rules. Just pull in a spot and there ya are. I'm taking away a star here because the last event in June was canceled and in order to know that you would've had to go onto their Facebook page. Well, I didn't do that and I showed up and there was nobody there.

These guys are a pleasure to deal with. I have stored cars as well as consigned cars with them. Top…read morenotch service!

They have been servicing my Tacoma for nearly 3 years. I feel that they are honest and fair; not…read morelike IRA Tacoma in Saco. I will keep going there. Friendly people who treat you with respect. No high pressure service selling like IRA.

They were very honest and courteous, and upfront with my car's repair options. They repaired my…read morevehicle as soon as possible, and I was very happy with the work they performed and to be back out on the road so promptly! I will go back to them whenever my vehicle needs servicing again, and I will recommend them to my friends, family and co-workers!

I have used them for years and have always received excellent service. They always get me in fast…read moreand treat me fairly.

Bought my daughter's car from a local dealership had a few issues and these guys stepped up to the…read moreplate and fixed everything with Grace super friendly and easy to deal with!

When I got my new car I wanted to debadge it and do a number of other visual changes. I contacted a…read moredozen local shops and Garrett was the only person who was responsive and excited about doing the work. The consult was great, no bullshit, no heavy handed selling. He gave me all the information I needed and quoted very reasonable prices. He then proceeded to get the work done on time, below budget, and with excellent communication, problem solving, and creativity throughout the process when not everything went as planned. The entire experience was top notch and I couldn't be happier with the results. Highly recommend.

Garrett is very knowledgeable. I've been having my cars detailed and had him do a ceramic coat and…read moreput ppf my new car. He is also a really nice person and very honest. Prices are reasonable