I cannot say enough good things about my experience with R & J Auto Body, particularly Jim, who handled my Scion's repair. The work on the car was absolutely flawless--it looks brand new, which is incredible considering the damage. What truly sets them apart is their customer service and integrity. First, the communication was stellar. Jim took the time to update me at each and every step of the repair process. More impressively, he went into great detail explaining the potential for any future problems related to the accident, setting clear expectations, which is a rare quality in this industry. Second, I had a very embarrassing mix-up regarding the payment. I was unable to process the payment for about an hour due to an issue on my end, and the team (Emma, etc.) showed me nothing but grace and patience. To make matters worse, I mistakenly and publicly blamed Jim for charging me twice when the duplicate charge was actually a pre-authorization that resolved almost instantly. Jim handled my mistake with total professionalism and kindness, immediately clarifying the situation without making me feel foolish. R & J Auto Body does amazing work, and they treat their customers with respect, even when the customers are wrong! As the saying should be, "We all make mistakes except for Jim and R & J auto body." read more

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Many years ago, I had a legendarily terrible experience with an auto group in the seacoast area that shall remain unnamed because it's irrelevant to this review. I honestly believed the utter incompetence would remain unmatched until the day I died. And then I had the misfortune of having to deal with R&J Auto Body and I was proven wrong. I can't fault these people for the body work. They did the work, apparently properly, and it looks like the damage that occurred after my vehicle was stolen out of my yard and later recovered never happened. The problem is that what they told me would be a two and a half day job ended up taking just under three weeks, and even then it took me threatening to have the vehicle towed somewhere else for them to get it done. Customer service is an absolute joke to these people. They don't care how long it takes, they don't care how much hardship they cause you, and they don't care how they're perceived. I can only assume this is because they've somehow weaseled their way into being a "preferred" garage with at least one insurance company, so they figure they don't need repeat customers. Honestly, I should have known this would be an issue on day one, when I was told they would call me to schedule an appointment as soon as my insurance estimate was approved. After not hearing from them for six days, despite knowing the estimate had been approved, I gave up and called to make an appointment myself. They gave me one- for two weeks later. This wasn't a huge issue for me, since I understand it's a busy time of year, everyone is short handed, blah blah blah the usual. The day I finally dropped the car off, I was told it would be ready "at the end of the week." I heard nothing at the end of the week, so I called on Friday and was told "The lock set had to be sent back so as soon as that gets here today, we'll get it installed and tow it to the dealership to be reprogrammed." They told me they would call me back and let me know when it had been towed. I did not receive a call. I called again the following Monday to inquire and was told "The lock set is being installed today and then they have to tow it to the dealership to be reprogrammed." There was no explanation as to why this was not done on Friday when I was told it was being done, no apology for the delay, nothing. They told me they would call back as soon as they knew when the vehicle could be reprogrammed. I did not receive a call. I called again the next day and basically got blown off, so I called again a few hours later and mysteriously, the car "ready to be picked up." I drove over after work after arranging a second person to drive back from the garage. Upon pulling into the lot, we saw my car sitting right up front- with the key in the ignition and no one in sight, so that's neat when I've already recently had my car stolen once. We looked inside, and the interior detailing that was part of my estimate had not been done. The car was filled with trash and upon opening the door I was smacked in the face with the reek of cigarettes, exactly as it had been when I dropped it off. I walked in and inquired as to why the car was still full of trash and smelled of cigarette smoke and Jim's immediate response was "That's not on my estimate!" When I responded with "Well, it's on mine," he suddenly found the time to shuffle through the paperwork and see that, in fact, it was on the estimate and he had "missed it because there was a zero on that line." A quick rewind regarding this statement- the day I received the estimate, we heard Jim tell LJ, "Put a zero on that line and write 'per invoice' because we don't know what the final cost on the detailing will be" since the detailing is outsourced to someone else. Now, all of a sudden, Jim didn't see the detailing on the estimate even though he was the one who indicated there should be a zero on that line, so one assumes that's a regular practice? Interesting. Anyway, Jim told me he would call the detailer and find out when he could get the vehicle in for detailing, and indicated he would call and let me know. I left, still without my vehicle, and in case you haven't already been noticing a theme, I did not receive a call. On Wednesday morning I called AGAIN and was told, "I THINK they're on the way to drop it off to be detailed now." I specifically asked them to call me when the detailing was done and the car could be picked up. I did not receive a call. Long story short, at this point the next time I called it became a screaming match, he made more excuses and told more lies, and I finally got the vehicle back after threatening to have the vehicle towed somewhere else to have the work completed. I will not ever be back and I will make a point of telling everyone I know to go somewhere else. read more

Very disappointed in Jim .After being a loyal customer for 21 years, I found out the disrespect of the front staff appalling. Talking behind a customers back NOT ok. The prices seem to jump, there are parts that were listed on the quote sheet which would hike the cost up...only to find out I did not need them. (I took the car elsewhere to have a second opinion and found out that LJ was adding parts on to the repair that I did not need at all.) And this is Not the first time ! In their defense the body work they do is awesome. Talking behind a customers back ,again NOT ok. read more

Metropolitan Insurance pressured me to use R & J Auto Body after my Fiat 500 was hit from behind by a pickup truck and pushed into the car in front of me. There was damage to the rear bumper, exhaust system, lift gate, front bumper, right front fender, and right side door. After I got the car back, there was a lot wrong. The rubber seals on both sides of the right front window were incorrectly and crudely installed, the front half of the right door handle fell off, the lift gate was missing 4 of the plastic plugs that hold the interior trim in place, and the lift gate had a very annoying loud rattle when I hit even a small bump. To R&J's credit, the paint, fit of the body parts, color and finish is superb. I brought the car back to them so that they could repair the problems, but they only fixed a couple of them. They replaced the outer rubber seal on the right side window, they put the plugs into the lift gate trim, and they replaced the right side door handle. It took 2 trips back I still have the annoying loud rattle in the lift gate, and the inside rubber seal on the right side window is still incorrectly and crudely installed. I will try again to get these issues repaired. I will update this review afterwards. Update: I visited R&j once again, they took my concerns seriously and pulled my car into the garage immediately. 3 people took my car apart, figured out what was wrong, and repaired everything. I updated to 4 stars because I have done business with them before and they did good work. They really don't deserve 1 star. Overall, now that the problems have been corrected, I am very happy with their work. read more

I am glad we have the opportunity to update reviews because this shop is still the worst there is in New England. After JIM completely screwing me over in 2015 I found out that JIM reported superficial hail damage as structural damage, greatly diminishing the trade in value of the vehicle. I CAN NOT STRESS HOW DISHONEST THEY ARE!!! read more

I selected R & J by the Star method on the internet and I was impressed with the results. They are a very professional shop. Respectful and honest. Did what they said they would do in every way. Estimate, time, and results were superb. I used to work in a body shop so I know a little about the business, and this group is amoung the best. I am so impressed with their job. read more

Worst customer service ever. Todd was giving me nothing but attitude and at the end of the conversation called me an asshole for telling him to stop giving me attitude. Honestly their prices suck and I feel like your getting ripped off. Trust me on when I say this place sucks and you should definitely go to another auto body shop. Don't deal with shitty customer service and prices that aren't even reasonable. Fuck this auto body shop. read more

When I asked my insurance company what auto places close to me that were excepted, they directed me to R & J auto body, where I already knew of and heard good things, So we decided this was a great place to try. It was everything we expected and the service was great! They even drove us down the street to our house so we could leave the car there when we didn't have a ride back. Great service and have used them since this incident with the same great results! read more