I've been going to Rise, Egan MN for sometime now with spotty customer service, but I've been dealing with it. Finally I realized I'm not dealing with a dispensary but with the neighbourhood, thug dealer who happens to be licensed by the state. Last Saturday, Mar4th I called in to enquire about a spare part for a piece of paraphernalia I bought from them a couple months back $40. The glass stem sheared off and I needed a replacement part. After given me the run around, transferring from one person to another, they simply kept insisting that there's nothing they can help me with, and then I have to go somewhere else to find that piece. I explained this is a very specific piece, that's specific to the brand of the piece that they sold me and that I did not buy this from somewhere else. I bought it from them and that they need to at least help me figure out where to get one. The woman on the phone refused any of my logical appeals became very aggressive and abusive and ended up hanging up on me.
I took my piece of paraphernalia into the store and asked them to change the broken piece, or help me figure out where to get another one since it's a very specific piece. They refused and insisted they can't help me. After an argument back-and-forth, the manager walked out, and immediately took her employee's side, not even knowing or wanting to understand what the background story is. At this point, all three ladies were yelling at me. A fourth joined later. I explain to them that I have PTSD and that you cannot treat your patience so poorly over a $5 piece of glass. Especially, after spending tens of thousands of dollars over the past year in their dispensary. The least you can do is help me figure out how to fix it, not just tell me go look for it in a smoke-shop. I explained I didn't buy it from a smoke-shop that I bought it from Rise, but none of that mattered to any of them.
Eventually, the manager told me that she was going to help me out, but because of my attitude she's going to refuse to serve me. I reiterated to her that I am a PTSD patient and because of her and her staff's abuse now I was having a PTSD episode. She still didn't care and continued to tell me that she's not going to serve me. At which point, I completely broke down in a panic attack, became very emotional and suffered a full on PTSD flashback right in the middle of their lobby, while other patients walked in and out.
I was humiliated, shocked, disturbed and simply could not believe that people with absolutely no training are in these positions and believe they have the authority to treat people with with absolute impunity. The first woman on the phone was in Highschool!!?? The manager had no customer service training let alone training of how to deal with patient for which they're supposedly providing medication. She would rather lose a customer worth tens of thousands of dollars in revenue then help him replace a $5 piece of glass...astonishingly short sighted. But then again what do expect from the neighbourhood pot dealer who only cares about short-term gains.
Seeing me break down, the manager finally decided to throw me a bone and help me out. Again, I explained to her that I spend tens of thousands of dollars in their so called dispensary and that the least they can do is sell me another one. The manager agreed. She said would sell me a whole new piece of paraphernalia, because they don't have spare parts as they kept reiterating over and over. I waited for another 40 minutes, watching this manager go back and forth trying to understand what she's doing. Finally, she comes out to me and says "okay we're going to give you a new replacement piece after all. I asked her why they couldn't have done this from the start and avoided this lose/lose situation. With pure disgust on her face she said "sir you're lucky I'm serving you today, now you need to get out of here," I told her this will be the last time you see me, but then I would tell as many people as I could about what happened to me, in the hope it doesn't happen to them. Rise Cannabis has no business in treating sick people. They are simply a drug dealer, get out of the business before you get sued. Avoid Rise at all cost. You will save yourself a lot of trouble. read more