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    Ritchie Dental Group - Marble Falls

    5.0 (10 reviews)
    Closed Closed
    Updated 1 month ago

    Services - Ritchie Dental Group - Marble Falls

    Cavity treatment

    Crown cleaning

    Dental exams

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    Review Highlights - Ritchie Dental Group - Marble Falls

    Children's experience with dentists ultimately determine their decisions in life with oral health.

    Mentioned in 2 reviews

    Read more highlights

    Bright Smiles Family Dentistry

    Bright Smiles Family Dentistry

    3.1
    (8 reviews)
    0.7 mi

    I hate this place They wanted me to go to an oral surgeon to get a tooth extracted. No frickin'…read moreway. Is the dentist afraid to pull a tooth? Did she miss Dentistry 101? Anyway, another day with a toothache and headache. Don't go hete.

    I made a new patient appointment the first week of May for the third week of June. I confirmed my…read more2pm appointment every time they sent a text message reminder and request for confirmation. I get a phone call from Cathy one day prior to my appointment asking if I could move my appointment time up one hour and to call them back if there was any way I could do that. I made my appointment almost 7 weeks in advance for 2pm, and could not move it so I did not call back and arrived early for my 2pm appointment to complete new patient forms. At first they said "your appointment was for 1pm" and acted like I showed up late. I said my appointment was for 2pm and showed the staff my text message confirmations that clearly showed 2pm. They informed me they would not be able to do my cleaning and could only do x-rays. I told them I only wanted to do the cleaning and they said I could not get a cleaning without x-rays and they could not do everything. I left and will not return. I think it is a TERRIBLE business practice to refuse to honor the appointment I made 7 weeks in advance. The staff was apathetic and treated me like I had done something wrong. Of course, I was upset about my experience, but I was not rude and I did not raise my voice. I am glad I learned about this practice before I was a patient. Fortunately, I was able to make an appointment with Aspen Dental 2 days from now. I strongly advise you to avoid Bright Smiles. I do not want the moderator to respond with a suggestion to call the office manager. My feedback has been delivered and I will not return. My suggestion would be to work with your staff and to figure out a way to honor the commitments made, even if it is inconvenient to the staff. There was no attempt to fix the problem. Even though I held up my end of the experience, I was treated poorly because I was dissatisfied with the indifferent communication and broken commitment.

    Photos
    Cynthia, Accounts Manager
    Cynthia, Accounts Manager
    Dr. Matthew Largent, Oral Surgeon
    Dr. Matthew Largent, Oral Surgeon
    With this crazy Texas weather, no matter what you're wearing, just remember wearing a smile is always the prettiest! Happy Monday!!

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    With this crazy Texas weather, no matter what you're wearing, just remember wearing a smile is always the prettiest! Happy Monday!!
    Aspen Dental

    Aspen Dental

    1.1
    (10 reviews)
    6.9 mi

    If I could give zero stars I would. I spent THOUSANDS of dollars on a periodontal disease lab with…read morethem and they keep rescheduling my cleanings due to not having a hygienist. I am supposed to have cleanings every 3 months and now haven't had a cleaning in over 6...so back at square one with my mouth health. Take your hard earned money somewhere else.

    The administrative staff are always polite and engaging but that's the nicest thing I can say about…read morethis office. I feel like I'm dealing with a crooked office. They over-charge me all the time. I have to constantly tell them to stop adding extra unnecessary treatments to my plan. You know, $50 to rub fluoride on my teeth. $30 to spray mouth wash in my mouth. BTW...those were literally the prices that I had to remove. I have to ask for what they're doing in writing before I get in the chair to make sure they don't add all these extra expensive services that I don't need. Not only that, the actual services I agree to are over-charged and I don't find out about it until my dental claim comes through letting me know that the office owes me money. They never tell me they took extra. I have to call to ask for a refund for my money. This has happened to me 3 times already. It doesn't make sense. I ask them if they price their services like the stock market and she had the nerve to ask me what billing code I gave the insurance company... I corrected her and reminded her that submitting billing codes was their job not mine. The last time I got a cleaning, the dentist broke my tooth and left me with a significant chip on my tooth- literally a new hole. When I called and told them I had a new chip on my tooth... she told me that it must be because my teeth are cleaner so it feels like the gap is bigger.... I was like, nope, I am looking in the mirror at a missing piece of my tooth. I asked to schedule an appointment to fill the hole, and she said, I had to schedule an appointment to look at the hole and then I could schedule an appointment to fix it... I was like... so, you need to charge me for two appointments to fix the hole the dentist gave me? I'm done.

    Photos
    Aspen Dental
    Aspen Dental
    Aspen Dental

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    Robert E Sawyer, DDS - Central Texas Family Dentistry

    Robert E Sawyer, DDS - Central Texas Family Dentistry

    5.0
    (2 reviews)
    11.2 mi

    Best dental experience ever. Great service and staff. Convenient and always prompt service…read more I would highly recommend them.

    Doc Sawyer and his staff are professional and friendly…read more I first met Doc Sawyer back in 11.2020, he fixed a chipped tooth and just recently helped me with an emergency extraction, virtually anxiety free and painless too. I'm really happy with Doc Sawyers work, he's all pro and procedures go quick too, very impressed with Doc Sawyer and his staff, they have a sense of humor, and a wonderful chair side manner, positive family atmosphere for kids and adults. Doc Sawyers office is located right in the middle of town between the Subway and Kingsland Public Library on RR 1431, you can't miss it. FYI; I was surprised to learn that Doc Sawyer and his family were flood victims that were hit by the Llano River Flood in 2018 and they lost everything, their entire home was swept away, and two years later they are still trying to rebuild their house, and this China Virus hasn't helped them much either. If you're LOOKING FOR THE BEST DENTIST in the Highland Lakes area Doc Sawyers office is the best we got around these parts! I know that Doc and his staff would appreciate your patronage, and I guarantee you'll be in the best of care. 5 Stars from me, I highly recommend to all my frenz. Here's Docs FB link; https://www.facebook.com/centraltexasfamilydentistry/photos/a.732894650152518/938619302913384/?type=3&is_lookaside=1

    Photos
    Doc Sawyer, Tiffany, Faran, and Felicia training on their brand new Rayscan Alpha Plus HD deep imaging scanner with ITD techs.
    Doc Sawyer, Tiffany, Faran, and Felicia training on their brand new Rayscan Alpha Plus HD deep imaging scanner with ITD techs.
    AFFORDABLE FULL MOUTH EXAMS
    AFFORDABLE FULL MOUTH EXAMS
    EASY TO FIND AND FREE PARKING.

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    EASY TO FIND AND FREE PARKING.

    Ritchie Dental Group - Marble Falls - generaldentistry - Updated June 2026

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