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    SmileOn Orthodontics

    4.5 (57 reviews)
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    Courtney B.

    My son has been under the care of Dr. Pandya (Doc Ack) since Feb of 2019. As a former RDA and hygienist, I can attest that Dock Ack and his staff are knowledgeable, professional and put the patients first. *The following verbiage is not the opinion of the Smile On staff nor has any content for this post been given to me by the staff* Now, let's get to it. I wanted to address a few comments that were made by other Yelpers posts for this business before I post my personal experience with this Dr. Ack and his staff. To the Yelper who posted "Questionable ethics. Don't be surprised if the ortho pulls multiple teeth ---" There is no orthodontist who will pull teeth while orthodontic treatment is given for several reasons. The first is that any Orthodontist will refer this process to an Exodontist or DDS. Further, an Orthodontist does not have the tools in-house to perform extractions (like Cowhorns, elevators, etc.). Conversely, deciduous teeth often become loose during orthodontic treatment and when this does occur, a competent DDS will advise the patient of such. Last, any patient who starts treatment with an Orthodontist or any DDS has signed an informed consent about the possibility of any treatment rendered disturbing adjoining teeth. To the Yelper who posted "I also found out that my insurance covers absolutely nothing and that would have been nice to know prior to me taking time off work to go to this appointment". It's the patient's responsibility to review their own insurance coverage before making an appointment. Smile On also offers interest free payment plans that can be used in tandem with insurance or individualized payment plans to help those who have limited or no orthodontic insurance benefits. The other statement made in that post to address is "There are no partitions between exam chairs. My consultation was in a glass room--" This is not unique to Smile On. When I started my orthodontic care over 20 years ago with an orthodontic practice in California that has no affiliation with Smile On, the set-up in office was the same. Further, while my treatment started in California, it concluded in Singapore (as I moved during treatment) and the Orthodontists in Singapore also had an open set-up (no partitions). This is because it's easier to see more patients in a reasonable amount of time while preforming four-hand dentistry. Last, a lower amount of aerosols are floating about in comparison to a traditional DDS or Exodontist office(s). This is because dental treatment requiring the constant use of high-speed hand pieces and/or a surgical suite or closed operatories are not done here (which debunks the first Yelper comments I addressed). Now for my review.... Doc Ack and his team have been up front, honest and extremely responsive in addressing any of my concerns with my son's treatment plan. I applaud the efforts they have taken during COVID to take care of patients while still being safe. I also appreciate the friendly demeanor of the staff. The entire staff is always upbeat and so positive. This demeanor makes it easy to feel welcomed here. In the time that my son has been under treatment here, his teeth have shown an improvement in appearance as well as his bite curve of Spee. #GetYourSmileon #GetYourMaskOn #Smileonortho #DockAckisMyOrthodontist #supportlocal

    From their website showing they take "almost all insurance plans."
    Wendi H.

    I'm giving 2 stars due to communication and really, a bit of shadiness in my opinion. I was referred to SmileOn by our family dentist because we were looking for a place that our insurance would be in-network for orthodontics. My dentist office assured us that SmileOn would accept our insurance (Delta Dental.) When I made the consult appointment, they requested our insurance information and during the 1-hour consult, verified our coverage and said that we would be responsible for paying SmileOn directly with the insurance check we would "get in the mail." That sounded odd, and I should have asked more questions. That's my fault, but It told them I'd call our insurance to verify the process. They never mentioned to me at any time, either when scheduling or while in their office that they are out-of-network for ALL DENTAL INSURANCE, meaning they don't accept any insurance at all, but say that they are "Out-of-Network" so that their patients have to do all of the work. Honestly, if they don't take insurance, that's fine, I don't care, but say that up front instead of wasting our time with a consult, delaying our treatment start for my kiddo. They have on their website that they accept most all dental insurance which is not true. They might take your info, but you aren't getting your benefits for contracted rates. Charging me non-contracted rates, fine, but tell me that, because it means we are paying thousands out of pocket, when it's just not necessary. I called my dentist to let them know about this and they were shocked. They had no idea and said they'd stop referring anyone there because of this practice. We've found another in-network provider to use with great reviews and amazing team, and will save thousands, with very little out of pocket. To be fair, and why I'm not giving a 1-star, everyone in the office was friendly and nice.

    Meday P.

    This is a good place for braces and comfort! The staff and Dr. are very nice, friendly, and professional! The wait time is good not more than 5-10 minutes even we there a bit earlier than scheduled time. It's well organized! My first child is done with the braces but I will take my second one soon (this month). The staff will call your name when you walked in with a smiley face. Even $1000 or so more expensive than other places we still want to go back for a good service.

    Lisa G.

    Doc Ak and his team are the absolute best! They have an upbeat office, knowledgeable staff and offer a wide variety of ways to get involved with the community! My now 12 year old daughter has been a patient for a couple years now. They have expanded her pallet, fixed her cross bite and now working on getting all of her teeth in a nice straight row! My daughter loves going to the office. She is never scared. She loves taking pics with their photo props, playing on the iPads in the lobby and sometimes we just chill and watch HGTV... but not for long because they are QUICK! We never wait long! A+ in every way!

    J G.

    I just had the most unnerving experience with Dr. Pandya. Please DO NOT EVER let your child go alone in the back with them. Let me preface this review by saying, three of us are in ortho treatment with this practice and I have not been impressed with the business from day one. From waiting over an hour to have no adjustment done several times, to them filing my insurance as secondary (which it's not, and has caused so many headaches), to overly aggressive rushed techs who complain as soon as Dr. Pandya walks out about being over-scheduled with no breaks. BUT today was the final straw and dangerous! My son went in to get his braces removed when the tech started he had some sensitivity and A LOT of bleeding. She continued to reassure me that much blood is completely normal and his gums would be a bit swollen (see pics attached for "normal").  Next, Dr. Pandya came over for the final polish and jumps in, and starts aggressively sanding at my son's teeth and gums. I watched my son's legs jump and arms completely tense up as he was wiggling around uncomfortably but when he got to the bottom teeth (more sensitive) he continuously said loudly OUCH and raised his hand for a break. He would not stop, it went on long enough that my son started crying. We have all been to the dentist with sensitivity and been given a quick break to regroup. What a venerable position for a child to be in, or adult for that matter, to have a medical provider hurting you but not listing to your pain and continuing to inflict it. I have never in my 38 years witnessed a dentist, or medical provider for that matter, behave the way he did today. It was bizarre and concerning. After I stepped in to say his behavior was ridiculous and to take a damn break when someone is in pain - when he continued, he aggressively wiped the blood off with a napkin and moved my son's head around by his teeth. It was as if he had something going on in his life or he hates us. Either way, don't take it out on my kid when you have a drill in your hand. My son cried the entire way home and said he is so glad it happened while I was in the back (previously they wouldn't let us in the back due to COVID). Needless to say, we will not continue with this practice and strongly urge anyone interested in this practice to research this place a bit more. Keep in mind they incentivize patients to write good reviews and his wife does their marketing.

    Doc Ak had the best Halloween costume! His staff were all dressed up as his cats, it was so cute!! I love how much fun they have!
    Aly H.

    I was referred to 'Doc Ak' by Dr. Sura at Reveal Dental. From the moment I walked in, I felt welcome. When I showed up for my free consultation, I was warmly greeted right away by the front office staff and waited only a few minutes. Several visits later, they still warmly greet me and even remember my name. It's such a pleasant experience every time I go in. Doc Ak has a HUGE heart, and really knows what he's talking about. He's so patient in answering all of my questions. I can tell what a great person he is by his staff. They're always cheerful and it's clear they enjoy working with him. As a 40 yr old with Invisalign, I get approached a lot by people, asking questions about it and many say they've aways wanted to get it done. I always tell them what a great experience it has been and highly recommend they go in for a consult at Smile on Ortho. Thank you Doc Ak and your entire staff for making my dreams of having a beautiful smile come true!

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    1 month ago

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    8 years ago

    Very nice group of people. They treat my son like an actual person rather than addressing every question to me. Super friendly!

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    7 years ago

    We love DocAk and his staff!!! Very friendly. Keeps my daughter in line with her braces!!! I LOVE that!!!

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    8 years ago

    Love this place the staff is super friendly and Dr. Akash Pandya is super awesome and knows what he is doing glad I found this place

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    9 years ago

    Came here and loved all the staff and they are amazing with payment plans and my young son. Thanks

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    Page 1 of 2

    Ask the Community - SmileOn Orthodontics

    Review Highlights - SmileOn Orthodontics

    I was in Austin for a short while and I kind of needed the process of getting my invisilign rushed, and somehow he pulled it off.

    Mentioned in 3 reviews

    Read more highlights

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    Has been a great orthodontic experience for my son who needs quite a bit of work done. Staff is…read morevery friendly and caring.

    I promised myself I would write this review before the end of the year, so here it is!…read more I had a very poor, but formative, experience at Avery Orthodontics. My case was transferred in 2022, but I wanted to complete treatment with another orthodontist and take a mental break before writing this. 1. The sales/mock-up presentation that led me to sign the contract was very different from the treatment that was actually carried out (see photos). I noticed this immediately in the "final" mockup and brought it up. 2. I was told not to worry - that the mock-up "wouldn't look like that in real life." Over time, however, I began to see that it was certainly trending in that direction. And that's all fine. The issue is that it took an excessive amount of effort to get Dr. Barnett to truly listen to and engage with my feedback. At times, I felt dismissed or made to feel unreasonable for raising concerns about my own teeth. I eventually had to learn orthodontic terminology to clearly communicate what I was seeing, and at some point he finally started taking me seriously. Only after a very long, emotionally taxing process and multiple course corrections did things begin to improve. During treatment, I experienced a chipped tooth, went into braces, and incurred significant travel costs flying back to Austin after relocating to Los Angeles. My projected treatment time was 8 months; it ultimately took two-ish years under Dr. Barnett. Toward the end, I decided to transfer my case to another orthodontist. I was happier with the overall direction, communication, and results. The treatment I received at the new orthodontist made the difference in potential care very clear. That said, there was lasting damage. My front teeth now have enamel wear that did not exist prior to treatment, and I recently required a root canal on one of my front teeth under endodontic care (due to orthodontic stress, not hygiene issues). My teeth and enamel were healthy before this process began. This experience was genuinely traumatic, though it also taught me important lessons about self-advocacy as a person and as a patient. Patients often expect doctors to be technical experts but also communicative and attentive. IMPORTANT- The care team and staff were excellent - kind, organized, and professional. They consistently treated me like a human being and were the reason I stayed as long as I did. I see that Dr. Barnett has many positive reviews, and I don't doubt that many patients have had good experiences - especially children whose primary goal is bite correction. However, if you are an adult patient with aesthetic concerns, I would personally recommend an orthodontist who explicitly integrates aesthetic concerns into treatment planning and communication. I will edit later with photos.

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    I came in for what I thought was hip pain. Dr. Goldberg was friendly, had a sense of humor and took…read morexrays to see what is causing me pain. Turns out it's my spine and referred me to a specialist who can treat me. If I ever need an ortho again, I'll be back!

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