Great customer service Gary the Pharmacist is great…read moreI love this location The only negative is their pharmacy closes on random Sundays

I called to see if they had an otc eye drop in stock. After 15 minutes a tech answered and said he…read morecouldn't answer the question. he had to transfer me to the back pharmacy. I waited 10 more minutes and gave up. terrible service to answer a simple question.

Please get rid of your new AI "communication" system! It's horrible!!! I can't tell you how many…read moretimes I had to call and then wait for a callback because you can't get through. You now have to leave a voicemail and wait for a callback. And if you forget to ask a question you have to go through that whole process again. Just answer the damn phone.

I went to pick up my medication a week ago from the drive through. A young man (probably in his…read morelate 20's) took care of me at the window. As I'm waiting for my medication the cvs employee coughed and didn't cover his mouth. He was not wearing PPE and gave me the medication as if this pandemic is a joke. I was extremely upset and told him he can be A symptomatic and could easily pass this on to me or anyone else. He started to laugh and joked that nothing will happen. I'm scared and paranoid at this moment. I should not have to deal with such carelessness from a Pharmacey employee. Usually people go there to pick medication because they're not feeling well. This man didn't care to keep customers safe. He clearly should not be working the window at CVS. This pharmacy should train employees to take precautions seriously to keep themselves and customers safe.

Walmart is rarely my go-to store. Typically I only visit if there's something I want that I can't…read morefind elsewhere. This store may change my opinion - occasionally. I wasn't aware of how large a store it is. I was also pleasantly surprised at how clean the store was and how well the inventory was organized, including the grocery selections downstairs. Prices are what you'd expect... some will be good deals, some will be loss-leaders, others won't be as competitive. The customer service center was a different story, with an extremely long line. Then there was that "Switch to Spectrum!" gal who wouldn't take "No" for an answer (well, sorry, she had to with me). Could this be your one-stop shopping place? Certainly. Will it be mine? For harder to find items or special sales, perhaps, otherwise unlikely.

I was just openly discriminated against in this store.. The brown cashier acted like she didnt…read morewant to scan my groceries.. Then, as I was attempting to leave the store, 3 little black boys blocked me from leaving.. The one that was morbidly obese seemed very aggressive.. They demanded to see my receipt.. I politely told them that if they really thought I stole something, they should call the cops.

If I could give negative stars, I would…read more Unfortunately I was forced to use this company when I needed antibiotics after brain surgery. They are the most run professional office people I've ever had to deal with (and obviously, I have a lot of experience with medical places)! They told the hospital that my out of pocket was going to be about $200. When I got the bill it was almost $400. They called me incessantly and I finally just paid it. THEN weeks later they said they found another $26 that wasn't billed. I was billed for a day that I cancelled service and no one came to my house. I have gotten harassed over the phone for months, and keep receiving the dumb bill. Every time I get the bill, I photocopy all of my backup documentation which proves I did not have service but they refuse to listen. Last week, I received a COLLECTION AGENCY letter. For $26. Are you kidding me??? If their billing department would take the time to look at the documents, it would be resolved. The fact that they took the time and energy to send it to their collection agency is laughable because I am not paying it. Can I afford to pay $26? Of course. But I refuse to pay something I don't owe. I'll get a lawyer to talk to their ridiculous collection agency. Seriously. I feel sorry for any healthcare company that has to harass a patient for $26.

On 4/20/20 my Neurologist's office submitted a request for home infusions through Optum Specialty…read morePharmacy in Albany, NY at my request due to COVID-19 and trying to minimize my exposure. I felt it would be better to have the infusions in my home and only coming into contact with only one nurse over a 5 days period for my infusions. I normally have my infusions in the apheresis unit at a hospital. My infusions were due to be infused from 5/11/20-5/15/20 and today is 5/8/20 -15 days after my first communication with them - and I was told they had not even submitted a prior authorization request to my insurer. When I initially spoke with Latoya Adams on 4/23/20 I explained to her that I had spoken with a pharmacist at my insurance company who told me since I already had infusions approved all they would need to do is submit a prior authorization so they can change the system to pay them and not the hospital. I told her what medication I have infused and what my 3 premeds I take are and that I needed the special formulation due to stage 3 chronic kidney disease. She told that formulation is in limited supply and their clinical team would decide if they would infuse it. I was very clear I would not have another medication infused or a different type of the same infusion because my Neurologist and Nephrologist decided that was the best choice for my complex medical needs. She was not listening to me and kept cutting me off telling me no ma'am. I know most patients are not as versed in their care as I am, but I felt dismissed by her every time we had a conversation. She called me about 3 times in 15 days and it was always someone else's fault of why nothing was done. The next call they needed a medical necessity letter from my Neurologist, this was more than a week after our first conversation. I contacted my Neurologist's office via a member portal and it was submitted within an hour. I do not believe Optum had ever contacted my Neurologist's office. She tells me their clinical team needs to review the letter of medical necessity and approve or deny the only infusion I have been taking since May 2018. I don't like the fact that Optum thinks their clinical staff who knows nothing about my complex medical history should have authority to override my Neurologist and Nephrologist orders. Today all 3 premeds appeared in their system as she acted surprised to see them, the same premeds I had named days before. So today Optum tells me they would not have an answer for at least 72 hours on top of the 15 days they already had to obtain prior authorization from my insurer. This morning I also called the Optum Specialty Pharmacy on Albany, NY and asked for a supervisor. She tried to connect me to Latoya Adams and I told her I had just left her a voicemail. I was placed on hold so she can find out who her supervisor was. She took my number and said a supervisor would call me back. No supervisor called me, but Latoya called me a minute after I completed my call asking for a supervisor. That would delay my treatment and there was still no guarantee that I would receive the infusion and premeds prescribed. So, after a lot of aggravation for myself and my doctor's office I will be having my infusions in the apheresis department at the hospital I have been having them for 2 years. My recommendation to Optum Specialty Pharmacy that a nurse make contact with the patients being referred to you for services not a rude, unknowledgeable, dismissive, non-clinical person who obviously needs to be retrained in customer service specifically on how to listen to and treat a customer. If there were negative stars or no stars that would be my rating. I do not recommend Optum Specialty Pharmacy to anyone.

The Pharmacists are loaded with attitude and lack in customer service. There`s 3 or 4 of them and…read moreone clerk. They allow a line of 12 people while one clerk does everything else. You could get the same service from a machine. CVS would be better to get ALL NEW Pharmacists, at a cheaper rate, and train them how to deal with people They make mistakes and they cover each other for them. They are licensed and they are liable. If you have a problem call (800)746-7287.

A ood drugstore, full of things from beach chairs, to nail polish! I got a pair of water shoes that…read morelasted for 3 months, which is pretty good for me!

5 stars for two customer service ladies in the second floor women's clothing department i got help…read moreand kindness from today! Khadija was very patient at dealing with my accidental lil problem. the other (black) lady I couldn't get know what her name was, but she was very passionate and patient with her job of helping customer. she walked all around with me and led me to find the clothes I was looking for. I had a terrible day, today their kindness and smiles saved it. Thank you I really like the clothes I got today btw

Every single bottle of perfume and cologne was empty. The entire department. Please care moreread more