Really nice staff even edit my passport photo with such kindness really appreciated thatread more

Good selection of products and fair prices. For some reason there always seems to be a long wait at…read morethe checkout here, even if there is only one person ahead of you, not sure why it always takes so long. But other than that, staff are very nice and helpful. I even asked a complicated question about how to use a healthcard OTC card to pay for products and asked about which products were allowed and they were able to answer it for me (while other drug stores had not been able to answer this same question). Kudos to the staff for knowing the answer and being able to take me to a couple places in the store and point things out to me on regards to which products were allowed and how to identify them.

Pharmacy review In…read moreshort I know I can't complain much, because it isn't even Bartell's anymore--it's Rite-Aid in subsidiary form, responding to that company's leadership. But this was ridiculous. In long I was overdue for a booster and wanted to get in to the closest pharma to my house. I've had a handful of solid experiences here, anyway, through the years. Booking was easy online, even got to pre-load my insurance info and all that. Rescheduling online was also easy when I ended up making fun plans during my originally-scheduled time slot. I finally get in and the store seems the same--multiple rows, multiple aisles, clean, brightly lit, seems well-enough organized (though that's coming from someone who wasn't shopping). Get back to the pharma counter and 4 folks are working. 2 folks in line. One finally finishes and I step up. Been about 5 minutes at this point, but all is normal so far. One person peels off to help the drive-through folks. Were they really next? I dunno, but it's easier to feel abandoned at the window if nobody comes over, so I get it. 10 more minutes go by. Dude isn't paying attention, and neither am I, because I hadn't realized there was now a line behind me. Dude jumps the line. He, uh, clearly needs his meds, and has some difficulty walking, so I don't feel the least bit bad waiting a little longer. I'm still standing at the window, big dude wearing a bright-red plaid shirt. Somebody else jumps the line. She is able-bodied, and also needs the tech to ring out a couple bottles of wine from her shopping. He does. I am now almost 30 minutes into my visit, no one has said hello, and I am the least thing from invisible. Finally the tech working the drive-through comes back over, apologizes profusely, gets things started, and I stand there for a few minutes. Another tech comes over, points to me, says they had better "verify" me, and they walk away. Who thinks this is the right way to behave around customers? Approaching 45 minutes of waiting, the main pharma says they don't have the vax I've been on. Asks if I'll take another one. I say I have no idea whether I should. I have to ask him what I should consider before deciding, and he says people switch back and forth all the time without issue. Okay. Why hadn't you said that up front? I wait 10 more minutes and finally get the jab. He's pleasant and competent and I am in and out quickly. The "consultation room" is a combination storeroom/washroom, with stacks of boxes blocking a sink. It feels like the washroom in any strip mall restaurant on 99. In the end, a visit that could have taken maybe 5 minutes took almost an hour, while they ignored me, made odd comments within earshot, and asked odd questions. This does not seem like the kind of work environment where people can thrive. Unless you're just using the retail side, I'd avoid.

Bartell no longer exists! This brick and mortor store is now north Lynnwood CVS Pharmacy. It has…read morebeen open for about 2 weeks. So far, the changes have destroyed the good customer service that went away when Bartell was disolved. Every change made by CVS is counterintuative to customer advocacy and support. CVS does not give a damn! You are no longer a person or a customer of a human being. You are a number and a paying business opportunity. CVS is going to have try a lot harder if they really give a shit--which does not seem to be the case. They don't care. Struggle on your own! Shame on CVS. Shame. Shame. Shame.

After moving to Edmonds and seeing the positive reviews I was looking forward to being a customer…read moreof a local establishment. I really wanted to like this place but unfortunately I've been extremely disappointed. One of my meds they told me they do not have in stock and will not be ordering it. When I asked why not or if they'd ever order it they said not many of their patients request it. Other times when I've asked about it they said there is often a shortage because it's being over-prescribed which seems like the opposite issue then no one needing it. Still they never offered to carry it so I had to go to a separate pharmacy just for that med. My other meds became more expensive at Edmonds Pharmacy than the other pharmacies so I ended up transitioning them elsewhere. There is never a notification of meds being ready via text/phone or any other method so sometimes I'd go and they'd not have gotten the order or they had something waiting for me for a long time that I didnt know they filled. Today was the last straw though, I tested positive for Covid after having severe symptoms and wanted to get the prescription for Paxlovid filled nearby but when the provider contacted Edmonds Pharmacy they were told that they don't carry Paxlovid. My provider called me shocked and told me it was unbelievable they dont carry this of all things. Please think about the community you're serving and re-evaluate the decision to carry meds your customers are requesting.

After dealing with Rite Aid for years, and having them make a large, costly error on my…read moreprescription (and not owning up to it), I switched over to Edmonds Family Pharmacy. There is a world of difference between these two pharmacies! Edmonds Family Pharmacy is always friendly, prompt and texts me about my prescription being ready, even before I've contacted them for a refill! They are on top of their game and I would give them ten stars, if possible! The other benefit is that I like supporting smaller local businesses. I hope that Edmonds Family Pharmacy continues to thrive in our ever-changing market!

I was there looking for something, I searched but I didn't find it :) expectation was vice versa,…read morestill bought few other things, why I'm writing is because of two employees over there, the gentleman "JASON "and the lady "OCEAN". Super nice people willing to help, positive attitudes or you can say best customer service from two employees. I like to add that management should take one step more to include other products of daily use to their inventory, at last it's a business and once you return a customer for any reason you lose a business and a potential buyer. I can talk one hour on this topic but I will just leave and recommend for Managers to study strategic marketing.

If you are actually sick, do not come to this minute clinic. The Nurse Practitioners will not…read moreprescribe antibiotics for you. I came in with swollen tonsils and chest congestion and was told to keep taking my at home meds, and take Tylenol. My husband has severe cough, congestion, and shortness of breath and she told him to keep talking his art home meds. She was convinced this virus would be out of his system in one more day. She was so fixated on the day it started, and what our blood pressure is. Amy Huynh was terrible, would not see her again. Should have gone to a regular doctor.

There's no way to fully describe the service, professionalism, and expertise provided by this…read morepharmacy. I did not know about this pharmacy until recently and we are so impressed. They go over and above in providing personalized service. And Rasheed, being the experienced pharmacist that he is, knows his customers and their needs. I absolutely cannot imagine going anywhere else! Plenty of parking in the back, both front and back entrances.

I cannot say enough amazing things about this place and recommend them wholeheartedly! The staff…read morethere know you by name and you can call them and have a real person answer the phone. You don't run across this sort of service anymore and can promise you will not be disappointed with being their customer!!

Abysmal experience all around. Unfriendly and inept at even being open during posted hoursread more

This is when I went to pick up a prescription. Normally they are very helpful on the phone when…read moreyou are checking the insurance to see what the cost is. When I went in to pick up the prescription there was nobody in line and about 7 employees working. I stood there waiting for somebody to help me check out for at least 8 minutes. I was the only one standing there and they ignored me. Finally when another customer walked up, 2 people came up to help both of us. I realize they were busy but why did it take another person to walk up before I got the service I needed? The young gentleman that helped me was very rude and mean. Is this really how you guys treat your customers? Wow. I will not be getting my prescriptions filled there anymore. I have always shopped in there and the store staff is great. Not so good in the prescription department. I think you should reevaluate your staff back there and give them a speech about what good customer service truly is. These days with alot of businesses shutting down, I don't think you can afford to be rude to customers.

This was my first time picking up prescriptions at Ostroms and I have to say I was VERY impressed…read more My prescriptions were ready almost right away and I was able to give all of my insurance information through a simple text. The environment was very relaxing and there was almost no line inside (though I believe there were a few cars in the drive-thru). The lovely pharmacy assistant that helped check me out was very nice and helped set up my prescriptions to auto-renew. Heaven knows I'm horrible at remembering to call in my refills until it's too late so hopefully this helps future me! Mind you, I have been to SEVERAL pharmacies in the area--usually grocery stores (several Safeways, Fred Meyer, QFC, Costco, Walgreens--you name it) and average spending at LEAST a half hour in line in a severely understaffed pharmacy with a single stressed out pharmacist juggling multiple tasks. I got none of these stressy vibes at Ostroms. The shop was super cute too and I will definitely find something here next time I need to purchase a gift. The only thing that sucked was getting in and out of the parking lot during rush hour-ish time. That was a nightmare but not Ostroms fault by any means! Looking forward to my next pick-up and exploring the store even more.

Great local pharmacy, and gift shop. Staff is always friendly, patient, and helpful. We are so glad…read moreto be done with the chain pharmacies that treat their customers like chattel.