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    Recommended Reviews - Rite Aid

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    Reviews With Photos

    Mary L.

    This pharmacy is constantly giving me the run around about prescriptions with pharmacy reps consistently offering conflicting and contradictory guidance. Sometimes they accept goodrx... sometimes I'm told "we don't participate, or we only selectively participate and its been that way for years." Ok... Sometimes i get my requested text for refills, sometimes i don't. The best was last month when I called to make sure my refill for a daily prescription medication would be processed, which they already have on file and are expected to automatically refill, and was told "well we're just really busy today so you may have to wait until tomorrow." WHAT? Today when I called to check in on my monthly refill i was told its not due until tomorrow... upon asking a pharmacist named Eileen what date the med. was filled last month, she verified that it IS actually due today, but rite aid was out of stock with the medication and id have to wait until tomorrow... so which is it? Am i really a day early? Or is rite aid just behind the 8ball? When i politely pressed, she told me I'M really supposed to call a few days in advance if i want my meds on time, which also contradicts what other reps have advised (don't call ahead its not due yet...). The reps attitude that followed was the icing on a very dry and tasteless cake... and is every reason i have previously switched other medications to another pharmacy. Today, rite aid has officially lost my business... I'm a 2x childhood cancer survivor who works in healthcare and has spent her life navigating our broken system... i don't have time for belittling attitude from a pharmacy that doesn't know its patients, or its company policies, from a hole in the wall. To conclude, i just got the below text, one stating medication is out of stock, followed by a text a few min later saying the med. is ready to pick up... rite aid! Can you please get it together!

    Black cherry and chocolate mint!
    Sarah H.

    They've always been the place where I get my prescriptions filled. The last 2 years, we've gotten our flu shots here. I am confident in their pharmacy staff. Since my grocery store left (sniff, sniff) and now that we live within walking distance, it's become more of a Quick-e-mart for us. We drop in to get snacks (when the kids have a no-school day), milk and love their buy one get one or discounted cereals. We also shop for most cosmetics, batteries and cold-remedies here. Let's not forget the Thrifty ice cream! The store is always clean and the staff is always friendly. PLUS I love that they have the Plenti points reward system and since my phone bill is on the same network, I get tossed money to spend at the store every now and then. LOVE IT!

    Here is the cashier embarrassed regarding the Rite Aid return policies
    Erik The Artist 1.

    On 10/25/2020 I went to Rite Aid 1720 Aviation Blvd. in Redondo Beach to pick up my prescription and return a few items. I spoke to Nassir the pharmacist (who knows me very well as a customer over the last 8 years) while picking up my medication and that I needed to return the reading glasses I bought from him a few weeks ago and some vitamins my mother bought for me that I already have. He told me I had to go to the front cashier to return the items. The front cashier said I needed a receipt to return the items and I explained I pick up the glasses from Nassir a few weeks ago, he'll remember because I made a whole issue how I needed readers at 2.25 and I bought 2.50 and told him they probably won't work and how it's a hassle Rite Aid doesn't carry the full line of magnification readers. The other 2 items I explained to the cashier where purchased by my 81 year old mother with Alzheimers at the Rite Aid on 401 N. Pacific Coast HWY in Redondo Beach. My mother shops there 3-4 times a week with her roommate and the entire store there knows my mother. My mother spends $100's a week there and I'll give you her Rite Aid Locality # if you like to look up her shopping patterns. Again, my mother has Alzheimer's, she likes to buy things for me and sometimes buys the same things for me, thus we need to return them. Sometimes we have a receipt, but most times she can't find it or threw it away. So on this day 10/25/2020 I wanted to return to bottles of vitamins my mother bought last week that I already have. The cashier told me that I can return the items, but not at full value without a receipt. I asked what the restocking fee was and she asked me to scan my driver's license to determine the value of return. So I did and she said the glasses would be a refund of $5 and put on a gift card. I told her that's crazy, glasses where almost $20 and she can go ask Nassir the pharmacist for confirmation I bought them there a few weeks ago. She said she can't do that and would need to get a manager, so she paged a manager. Sunday afternoon 12:00 pm, super quiet in the store, maybe only 2 other customers in the entire store and there is NO MANGER coming. The cashier pages the manager a second time and again after several minutes there is no manager. I have now run out of time, patience and energy and I told the cashier I need a full refund on a gift card for these 3 items and left the store leaving those items and forgetting my medication. Please advise when my gift card is ready for pick up for the full value of these returned items pictured below.

    Rick S.

    Generally this place is average but at times below. They have a "no solicitation" sign on the font entry, right behind a solicitor disobeying the sign. In one breath, I feel bad or even guilty with these organized solicitors, not panhandlers, who are there to support their cause... but as a consumer, it's sort of like when you're walking down Melrose Ave or Venice Beach and there's that random rapper who wants to "give" you his mix tape CD and you do everything in your power to avoid him as if you were a contestant in American Ninja Challenge... with these solicitors, you feel bad to ignore them as if they're invisible and non-existent yet you feel awkward passing them by then engaging in conversion culminating to justify why you can't donate. I'd much rather avoid that situation all-together quite frankly and knowing they're there, I want to avoid those situations, probably by not patronizing the store if I can avoid it. I have a more formal process to who, when and how much I donate to charities, so it's not as if I'm against it, nor too cheap to help out, but I'm not in a position with time nor money to help everyone at the same time. The low experience review actually comes from a direct result of the solicitor, when he was engaging with some lady and her friend and they were stopping to listen to his pitch, and between his set up chair and table blocking the entry and these two ladies blocking the pathway, I had to navigate around them with my purchases in one hand and toting a child in another, yet the lady suddenly moved forward in the bitchest self-entitled tone proclaimed "can we get through?" as if it were her birthright to have the right of way, which left a bad taste and experience in shopping at this Rite Aid which I'm boycotting 'til I cool down. I think the lady was with her mother, as the other lady was older and I think was so embarrassed by her 50+ year old daughter she stopped, yielded and smiled somewhat apologetically on behalf of her rude daughter. So, the bottom line is... if Rite Aid is going to put out a "No Solicitor" sign proclaiming in a very verbose and legalese manner why people can't panhandle in front of the store, they should then enforce that rule, otherwise chaos emerges and situations arise.

    Chocolate Malted Crunch

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    11 years ago

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    8 years ago

    Jackie Sanchez is the Best!!! I would not go if she ever left! She's always nice and helpful! Perfect combination

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    Ask the Community - Rite Aid

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    This CVS has the best! Friendly customer service. Both the store and pharmacy teams go out of their…read moreway to get you the best deal. Love the pharmacy team. So sweet and educated. They want to make sure you understand your scrips and check and interactions with other meds you've bought there. Get all my vaccines there. Pharmacist Joshua rocks!! There's another CVS that's bigger and closer, but this is my husband's CVS by choice.

    Don't go to the pharmacy here. They will make up stories at their discretion and waste your time…read more They refused to fill my prescription after at least a year of me getting it here. I was able to fill it online, then when I went in the following day, they acted like I was crazy and said it never existed. When I pushed them, they agreed it actually did exist, but apparently it expired a few days before. They accidentally used a more recent prescription to refill a few months ago and let the older prescription run out and expire (6 months). Then when I paid $200 to have a telehealth appointment to have a new prescription sent in, that day, they then told me they would not accept the good RX card on a controlled substance. That's not a law in California or with CVS just "their location." I've called around to every other pharmacy and they said of course they take good RX card for any prescription. Just go to Ralph's, Walgreens, Costco literally anywhere else but this place. They are incompetent liars fabricating stories and discriminate.

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    Rite Aid - drugstores - Updated June 2026

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