Minus one start for management not fully staffing the store. Went in today to get ice cream, there was ONE employee working. He was checking people out, serving ice cream and back and forth. When I entered I was 12th in the ice cream line. Super nice employee, apologized profusely for something that isn't his fault. One person was missing from their shift which means they only had two staff scheduled. Get it together Rite Aid, your employees don't deserve this. They also don't deserve to be written up for not ringing people up in a timely manner when they are only one person. read more

Pharmacist is a jerk, He refused to fill a prescription for our 8 year old because he said our story and the doctors didn't match. WHAT??? Everthing I said was true and I can prove it. Doctor had no idea what he meant either. I think he was just lazy and a jerk. Rite aid on S Broadway is awesome, never had a problem. Won't go back to this one ever. Being called a liar by someone who doesn't even know us and the assumptions... shocking. read more

Signed for up my booster shot. I was noted to go this Rite Aid. I was throughly grossed out and disappointed. First of all, I was told to wait in the waiting area. Fully viewable to the public. Band aid wrappers strewn all of over floor. Pharmacist, not very friendly and terrible bed side manner. Next I time get any vaccines , I will avoid this location completely. read more

After using this pharmacy for years because it was nearby, I finally had my "that's it!" moment and took my business elsewhere. The first recent example one pharmacist was berating an employee for at least ten minutes while I and another customer were waiting to pick up our prescriptions, this was extremely awkward. The same pharmacist was extremely rude to my husband, who is disabled, while I was waiting in line picking up another prescription. When I got home I found the WRONG medication was inside the bottle that I just picked up. The cashiers up in the front of the store have no sense of urgency or even act like they know you even exist. I now use another pharmacy for my, unfortunately for me, many medications and feel like they care about my needs. read more

I am DISAPPOINTED. I called the store to make sure what time they stopped serving ice cream and the lady that picked up told me at 9 but they will not be serving because they are short staffed. I went to rite aid at 8:00 pm to get ice cream and saw a lady walk out with ice cream. When I went in to buy ice cream the man denied me and told me they are not serving ice cream. The man then stayed there talking to another customer. Very disappointed and they should not be denying to serve their costumers. If they did not want to serve people they should then change their ice cream hours. I called another rite aid store across town to go get ice cream there since they stopped serving at 10. I mentioned to them what happened and said they should not be denying ice cream to their customers before their open ice cream hours. read more

Nasty staff. Poor customer service. Just tried went in bc I noticed they charged me full price for a clearance item. They said the item was in the wrong spot when I picked it up. The young lady was super rude and gave me a huge attitude about it. GM wouldn't honor the clearance price either. Never coming here again. read more

This is the BEST drug store located in my town. I go out of my way just to go to this store/pharmacy because of the staff. They greet you upon entering everytime and welcome you just like family. They are helpful, attentive, and friendly. There is no comparison. They blow Walgreens AND CVS out of the water. read more

I am so pleased with the pharmacy! My doctor called my prescription in to my normal pharmacy (after I told them to send it to Santa Maria). The ladies behind the counter hustled to find a solution for me. Even though we couldn't process my prescription through my insurance because the dr sent it the wrong place, they made it work. And they were friendly and cheerful the whole time. I can't imagine the garbage they have to deal with on a daily basis. No one goes to the pharmacy for fun. It is rare to see such rays of sunshine in a place where the clients are most likely sick and/or in pain. These folks rock! read more

I called my prescription in the other morning and the lady at the pharmacy said it would be ready in 2 hrs. I arrived around 3 or 4 hrs later, waited in line for like 10 minutes just to be told: "Give us 5 minutes." My Dad told me that they would do this to him all the time also! Inconsiderate if you ask me... read more

Stopped by with my kids in pouring rain to get icecream for them on Sunday night. The clerk closed the icecream counter because she wanted to go on a break! Come on be considerate...at least for the kids who were looking forward to getting an icecream! Definitely not coming back. read more

In the beginning of this month ( march 2017) around 3rd or 4th went to this location for passport photo, the lady who took the passport did a very negligent job, messed up the passport, I took the passport for embassy paperwork purpose, they said i cannot used it, I had to repeat the embassy process all over and it's giving me hard time just because of that stupid lady, NEVER EVER TAKE PASSPORT PICS AT THIS LOCATION, it's a no no. I wasted so much time and money because of some lazy woman, Manager plz investigate and do something plz. read more

Just had my shingles vaccination. Another local drug store I normally go to, first was out, sent me to another branch. Second store couldn't get my insurance to cover. Out of desperation I tried RiteAid Pharmacy and guess what? They worked with my insurance to verify it was covered. The pharmacist who gave my injection was very friendly and excellent at his work. I barely felt the shot. So a frustrating day that started at another brand name pharmacy ended up a good day after trying RiteAid. I was tempted to treat myself to an ice cream cone, but the line was a little long and I hadn't eaten lunch yet. Next time I'll start at RiteAid and skip the aggravation! Thank you for a great experience! read more

The past two times I been here I get terrible customer service. The first was giving me a sweater overpriced when the cashier said it was one price but then another worker said to not put the price but I ended up paying $5 extra because the sweater didn't have a tag but clearly was not that price! The second I was in line, but the cashier practically said no you not next in line, they should have sings that theres only one line! and were it starts!! I also did no appriciate her the comment she made about the shoes I bought. I only go back here for my prescription and that is it!! Not shopping here no more. read more

I come to this Rite Aid store because of the pharmacy. Their service needs improvement. Sometimes they're rude. Today I went at 5:15pm and had to stand in line til about 5:40pm. There were only 2 people working and I was the ONLY customer there. I would think they'd get to me right away but nope, they saw me and kept doing whatever the hell it is they were doing. I had to ask them if they were open and the guy looked at me and said, "Oh yeah, i'll get to you in a minute." What?! First of all there's not even a single customer except me and now I still have to wait after you've seen me standing there!! Then they get to me and took a while to get me my medicine. They do explain very well about the meds but they take forever to get to it. I wish they weren't like this because I happen to like this location since it's close to where I live and because of that I will be changing pharmacy. A longer ride for better service is worth it for me. BUT I HAVE TO ADMIT THAT THEIR ICE CREAM IS OH SO VERY DELICIOUS! I'm still going to go for the ice cream =) read more