Very rushed. 30-min turned into 10-min.. then another customer walked in and since she was only…read moregirl, she rushed thru my massage to get to next customer. She was overboard on safety. Wore mask entire time, used satan wrap on my body, asked me 3 times to sterilize my hands!!! Even though I'm not giving the massage. Other customer left and then she came in mad at me.

Went in for a 1 hour massage and it was changed in the middle of my massage to 30 minutes because…read morethey were getting busy and the person giving the massage seem to rush after a few people walked in. Asked for the payment and tip up front also, I will never go back

I've had great massages all over the world, but nothing compares to my massage this morning with…read moreFernando. Truly one of the best in my life.

I just cannot express how amazing this spa is but specially my therapist Robelyn! The facial I had…read morewith her is the BEST I have had in years. She made me feel like I had a mini face lift. But her technique was so professional and incredibly soothing. If your in Naples , even if not staying at La Playa give yourself the treatment of a lifetime and see Robelyn at Spa Terre.

Very inviting from the moment, you walk in relaxed atmosphere friendly yet professional I felt very…read morecomfortable and had the best haircut and highlight that I've ever had! Kathy was just wonderful. Would definitely recommend this salon.

Nothing but good things to say about Salon Teez. I was in a bind because I had surgery and was…read moredelayed in getting a root touch-up. Initially I thought I might need in-home service and posted a question here on Yelp. The owner was very responsive - on Christmas Eve no less! But once I was able to get out-and-about, I called to make an appointment. Everyone was very helpful and patient with me. Sabrina is a fantastic colorist and hair stylist - highly recommend her, as well as the salon.

I had an incredibly disappointing experience at Hand and Stone Spa, primarily due to the…read moreunprofessional behavior of a manager named Samantha. My appointment was scheduled for a specific time, and upon arrival, I was informed by Samantha that there would be a significant delay without any prior notification. When I expressed my frustration, Samantha's response was dismissive and lacked any empathy or attempt to resolve the situation. Instead of offering a solution or even a genuine apology, Samantha became defensive, making the atmosphere feel hostile and uncomfortable. The way she handled the situation made it clear that customer satisfaction was not a priority. This level of unprofessionalism from a manager is simply unacceptable and completely ruined what was supposed to be a relaxing spa visit. Given this encounter, I cannot recommend Hand and Stone Spa. The poor management and lack of customer service displayed by Samantha made for a truly negative and frustrating experience.

If you're looking for a very relaxing atmosphere with Amazing Massage and Facial Therapists, Hand…read moreand Stone Massage and facial spa in Mercato is it... I've tried many of their Massage therapists and Estheticians and they all have their own personal style and touch. I have never been disappointed. And all at very reasonable pricing with many upgrades to choose from.

I had an appointment for a wash and blowout for a function I was attending that afternoon. My…read moreappointment was for 9 am. I showed up at 8:50am and no one was there. NO PROBLEM, I was early. I waited patiently until 9:15 and at that time I called the number of the salon . No answer. I left a voicemail stating I had a 9 am appointment this morning, please call me back because no one is here. 0 response to my calls or voicemail. At the last minute I scrambled to find another available hair dresser. Thank GOD I did. At Aveda Great salon , great service. They were so sad to hear that a fellow stylist at another local salon just blew me off. I would give 0 stars for professionalism and minus ten. ( -10 ) for dependability PS. I went in person to make my appointment and the gal at the desk was in her cell phone with a personal call , chatting away For 2-3 minutes before she addressed me standing right in front of her She scribbled my appointment information on the back of a pad . I thought to myself oh my , I hope she remembers to transfer it to the computer. I guess the owner didn't need any business. Now I know why that salon has no customers every time I walk by there

Good Day to All. So I just wanted to share this story and warn you all about doing business with…read moreSalon Delphine Spa in the Pavilion. My mom is 92 and has gotten perms all her life, most recently at a salon that she frequented for probably the last 15 years. She had a stroke back in October and is now confined to a wheelchair which left her unable to continue at her usual salon because they could not accommodate a wheelchair at the sink etc. We called Salon Delphine because it is close to her home in Pelican Bay and after telling them what we were looking for, they assured us they could accommodate her. After spending 4 hours there yesterday, she came home with a totally butchered haircut and a perm that did not take. Her aide had taken her and was furious with the results so I decided to stop there today. I explained who I was and asked the proprietor if she realized that the perm did not take. She said yes it did not take at all. So I asked her why she charged us $205 for a (butchered) haircut and a perm that did not take! Her answer was that she performed the service so she should get paid! I said but by your own admission the perm did not take and cannot be processed again because my mom has very fine and thinning hair. We argued back and forth and I asked her to show good faith as a local business owner, and someone who agrees that the end result was not achieved to please refund the amount for the perm ONLY even tho she also agreed that the haircut was less than flattering. She out and out refused. So I am now reaching out to the credit card company and canceling the entire amount because I gave her several chances to do the right thing. Bottom line is I DESPISE people who take advantage of anyone, ESPECIALLY the elderly or those who can't speak up for themselves! PLEASE DO NOT GIVE THESE PEOPLE YOUR BUSINESS. They don't deserve it, besides being inferior at what they do they have zero conscience about charging for services NOT rendered

I went in and asked for highlights. I have brown/blonde hair. I asked Danielle. We sat for a…read moreconsultation. She said, "I know exactly what you want. To take the gray out and bring your hair back to highlights." She understood that I like to be a brighter blonde with lights around my face. She said, "No problem again." I was there for four hours. Never in my life has this happened to me! I looked at my hair, and it was completely ORANGE! My entire head! It cost $390! Like an idiot, I paid in full! I told her I wasn't happy. I went back to the salon when she was not there, and they gave me a $100 credit. Never go to this woman! Anyone, especially with blonde hair, who wants highlights and/or lowlights. I can't even rate my experience because it was below a 1.

I got my hair cut at Salon Zen Aveda in Mercato and let me tell you... this place is legit. The…read moremoment you walk in, it looks like a spa and a high-end art gallery had a beautiful baby. Super clean, super stylish, and somehow still one of the most comfortable places I've ever sat in while someone came at me with scissors. The whole staff is friendly and welcoming, but my girl Ang? Absolute rockstar. She's the kind of stylist who can hold a conversation about literally anything -- and I mean anything. Half the fun is the haircut, the other half is wondering what wild topic we're going to end up talking about next. She keeps you laughing, keeps you relaxed, and then somehow sends you out the door looking ten times better than when you walked in. I swear, Ang could cut your hair blindfolded and it would still come out perfect... though for legal reasons I'm glad she doesn't test that theory. If you want a great cut, a great vibe, and a great time, go see Ang at Salon Zen Aveda. Amazing people, amazing atmosphere, and hands-down the best haircut I've had in Naples. Highly recommend.

I recently made an appointment at the hair salon. I showed up ten minutes early, which was amazing,…read moreconsidering the heavy rain and slow traffic. After waiting about twenty five minutes, it was obvious the stylist wasn't going to show. I made an appointment online, and canceled a service, but left the haircut and it showed in their system that the appointment was still on. A couple of employees tried to contact her, but she didn't answer her phone. They also tried to set up an appointment at another Ulta salon, but it was too far to drive, especially in the rain. I appreciated their help, but don't think I'd use the service at their salon again. If the stylist had called and said she had car trouble, or whatever reason she couldn't make the appointment, it would have been a different situation. As it is, I wasted my time and drove in the rain to meet someone who didn't bother to show up or even call. That's not professional and this is the first time ever, that a stylist has been a no show. Anyway, the hair salon gets a pass but Ulta is a good store.

I have scheduled a keratin treatment on two separate occasions. Each time they call me less than a…read moreweek in advance saying they have no product. I made the appointment more than 30 days in advance. I am really disappointed in the salon management. What are they doing while they are supposed to be ordering products? That is their job, not mine. Needless to say I won't be back unfortunately.

I was in town for a wedding and needed my nails/toes done that morning and they were amazing! I…read moredidn't have to wait and the ladies who did my gel polish nails and toes did so well and they were so nice!

Top notch nail salon! Charlie did a wonderful job with my gel manicure and his wife did a great…read morejob on my pedicure. My mom lives in Naples year round and only comes here- I can see why! Make sure to call ahead to book your appointment because they are busy! Friendly service, prompt & focused but not rushed. Parking in the front and the back side. Will be back when I visit my mom!

I came down to Naples with a bad color outcome from my usual Maryland salon and was desperate to…read morefind a colorist for a color correction. An aquaintance recommended Kelly at Studio 41 Salon, and after pouring over salon reviews, I scheduled with her. Kelly listened to me, looked over pics from happier times, and gave me exactly what I was looking for! I'm back to my light brown with dimensional honey highlights and I couldn't be happier! She's truly an artist, very professional and also just a lovely person. I'm so impressed with the salon, scheduling is handled very professionally and it's spotlessly clean- has a very nice vibe. Highly recommend Studio 41 salon and Kelly! Note: I returned the following week for a Brazilian Blowout Keratin treatment with Candice. I've been getting these for years in Maryland, and this one was the absolute BEST! Candice asked me what end result I was looking for, and tailored the application to give me some body. I left the salon with shiny, bouncy hair instead of the completely flat hair I'm used to getting, and I'm so thrilled! I'd give this salon, Kelly and Candice 10 stars if I could:)

Great operation! Very professional hair cut for men... clean and healthy environment without a lot…read moreof noise of smell .

I booked the Buttered Rum Body Scrub and, unfortunately, the experience did not meet expectations…read more The front desk was not very informative, and I found myself having to navigate the process on my own. The service itself felt lower in quality compared to similar treatments I've had at other studios and did not come across as particularly professional. At checkout, I waited several minutes while the staff appeared very stressed and overwhelmed, which made me feel uncomfortable -- it's difficult to feel at ease when the people assisting you seem to be under that level of pressure. Overall, the experience felt underwhelming and not on par with what I had anticipated.

Experience was great and we will do it again and have recommended. Welcoming staff, great products…read moreand very nice amenities. The massage itself was top notch with comfortable tables , warm, nice music and quiet. Very relaxing. I would give it a 10 if it wasn't so expensive We had a couples massage and it was one of the best we've had, we immediately booked another session. Excellent, quality service and we left feeling relaxed and happy