AC was set at 70. Never got cooler than 73 and that was only because the downstairs unit was…read morecooling both floors. Excelsior came and charged me $477. It did not help. They returned and said it was working. I called another company for a second opinion. They said there was a leak in the refrigerant coil. They fixed it. Excelsior has not refunded the $477 that accomplished NOTHING! !

An honest and great company/service. I was looking around for someone to help replace our furnace…read moreheater because ours randomly shut down one weekend. We already had two other companies come out and diagnosed our furnace which they confirmed that it was indeed..."broken". I can't help but first say that this company is now (and forever) my go to people when it comes to our HVAC (and what they are able product and services they offer). I had gotten the referral from my boss and decided to go ahead and get my ticket in. I EMAILed them and they responded back within (or even less than) 30 minutes! Elizabeth was so helpful and friendly with my situation on the furnace and told me that one of their guys would be available to check it out and to give us an estimate of what their service would be to replace it. They were very accommodating with my schedule because I wasn't going to be available until after 3pm that day. Jesse was the person who came and checked out our "broken" furnace and to give us an estimate. Their communication was wonderful, Jesse texted me when he was 10 mins away. I was so sure our furnace was broken because we had two diagnostic done on the furnace to confirm that it was INDEED...broken. I told Jesse of our situation and what the results of the last two reviews. I s*** you not....he fixed it. We had freaking heat for the evening and the following week. Our gas furnace is about 20 years old and was told by two other companies that it was broken and needed to be fixed and maybe even the AC too! Jesse was so helpful explaining to me of what he found and fixed (and I actually understood him! haha). He was so professional and so helpful in our situation. Long review short - because of our furnace breaking down the first time and that we have an 8 month old, we decided to get it replaced. Both Elizabeth and Jesse from the company had great communications in helping us set up a date and answering any other questions that we may have had. We seriously got very lucky with finding these wonderful people and company. Anyways, they gave us a date and time. (Helped me out and) showed up earlier than expected to get started on the replacement. Their team was very friendly, professional, and funny to work/talk to. They replaced our furnace within a reasonable time and told me of what is to be expected on turning on a new furnace. Overall, my experience with this company for the past week has been very pleasant and gave me a peace of mind of my home. I could not have asked for anyone better. These guys will be replacing my AC once that gives in as well - haha. These guys are definitely a keeper and I would highly recommend this to anyone in the Glen Allen/Richmond area. Thank you Elizabeth, Jesse, and Jesse's team (aka Tony and Chris)!!!!

Our furnace died the Friday before Christmas about 10:30 pm and with us leaving Saturday. Foster's…read moreon calling guy came out, was here until 1:30 am, figured out that the blower motor had died, so couldn't fix it until early the next week. The next week, it turned out it was a more serious breakdown than first thought. The cost to fix the 18 year old gas furnace was going to be about 2/3 the cost of a new install so on their advice we decided on a new one. The crews were polite, professional and got us up and running with a new 2 stage, 95% efficient system and at the quoted price. We're warm and toasty now!

The staff was very professional and very courteous, but I still feel we were overcharged. I was…read moreexpecting the bill to be between $400 and $500 and it was the guts of $1000. I understand it was the weekend and I expected a certain charge, but it was double when I anticipated. And also what I anticipated it to be , we have a few properties, so I'm very familiar with cost, I was shocked that their cost was so extremely high compared to other companies.

I was extremely pleased with the exceptional service that I received from Woodfin on August 5,…read more2026. Taylor Surkees performed an outstanding job as he methodically conducted the preventative maintenance process on my AC system. His professionalism, engaging demeanor, and expertise was astounding. Thanks so much for assigning this knowledgeable young man to complete the service.

Before you ever use Woodfin get other pricing. While I was away on vacation my Mother-in-law needed…read morea toilet tank valve replaced (a 20 minute job). She was charged $450. This was not emergency nor after hours work! That is excessive!! I cannot recommend them in good faith!

Purchased the deal on Groupon. Forced to buy additional…read moreservices before the Groupon deal was honored. The tech did not have the appropriate brush for the dryer vent and made do with what he had - this caused the vent to block and the dryer thermostat needs to be replaced. After all this, the tech wanted a 5 star review. Would give them a no star or negative if that was an option. Never again.

So happy to give this company kudos. Have had them install two separate HVAC systems in my home…read moreover the years. they are the only company that managed to provide a solution to the 'hot room'' problem ( you know how warm the room over the garage can get) and it has been cool and comfy ever since. they try hard to make it right when we had a service concern. All the techs are super professional and respectful. ( and they always pet our dog - smile). Thanks for another year of great service. Now if only they would do plumbing!

My heat pump stopped cooling. So I inquired on line about Dominion Service Company coming to take a…read morelook at it.. They were very responsive. They returned with a call within an hour. The lady asked me a few additional questions and told me she would call back as soon as she checked with her field techs. She called back and said she could have a tech here in about 30 minutes. Great!! The tech was there as promised. He checked out my unit and had it running great quickly. The tech (Tae) was very professional and did a great job. I was highly pleased with both his attitude and the speed of his repair. I will for use them from now on.

We have been customers of Dominion for many years . Very helpful for yearly service and stand by…read moretheir work . If any concerns they address quickly and work with homeowners for a solution . Thank you for listening , addressing and ginding solutions !

Brandon Taylor came to my home to fix a dryer plug and wall outlet that had been burnt out. He was…read morevery kind and professional. When he called to advise that he was on his way, he asked if I wanted anything from the store. I thought that was really nice. Also, he fixed and cleaned the dryer duct, which was not what he came for. I am very pleased and would recommend him to anyone! Oh, and he had shoe covers! Clarissa Law

I contacted this company in reference to pone of their vehicles dropping an item off of the roof of…read morethis company van. My window was broken, The driver would not stop. I contacted the company and spoke with Lisa, who then said she was going to pass it along to "Micah Groome", who is the Service Manager for Capital City Comfort Solutions in Chesterfield, Va. Micah sent an email stating that I need to report it to my own insurance company. This alone would be a reason NOT to have any business with this company. Ownership in my eyes is important. This will be handled in different way now that it is shown that this company has no integrity and takes no responsibility of the cause.

If I could give Bryan 10 stars, I would. I have worked with many HVAC people over the years and…read moreNOBODY has been as thorough and fair as RVA Heating & Cooling. Bryan went WAY above and beyond to make sure he put the correct system in my house and he nailed it. BTW, I am in Richmond, VA. For some reason Yelp is saying I'm in Nags Head lol. My house has a Unico system in it (those of you familiar with it may know how challenging and difficult these systems can be) and it has NEVER worked correctly. I replaced the original heat pump once before and, when the second heat pump died, I was looking for someone who could figure out what I should replace it with. It turns out that, since there have been refrigerant changes, I would need to replace the entire system (heat pump and Unico air handler/furnace). I received one quote essentially just replacing what I already had. That company didn't do too much research and gave me a quote (this is similar to what I had experienced with my last heat pump replacement). I was about to move forward with that company and then thought I should get a second opinion. My friend told me about Bryan and RVA Heating & Cooling and raved about how good he is. Well, he wasn't wrong and I am so happy I didn't go with the other company. Bryan came in and actually figured out the system. He spent time researching and talking to Unico to figure out how to make the system work correctly. In fact, he was able to get Unico to sign off on what size Unico system to use and what heat pump to pair with it. In doing this, it doubled the warranty I would have received otherwise. Another benefit of talking to Unico was that they were able to tell Bryan exactly why the old system wasn't working correctly. It turns out that the ducts weren't set up correctly and that the old system was undersized for the house. The drawback was that Bryan was now going to have to replace the main duct coming off of the air handler and fix some of the other ducts as well. Good thing Bryan is a master at ductwork. In fact, he used to have a company called Bryan's Ducts (I think that is right). What better person to have fix the ducts that someone who actually owned a duct company lol. Bryan had to do much more work that initially expected, but he made sure the system was PERFECT. Here's the kicker, I got a fully replaced air handler, brand new top of the line Trane inverter cold weather heat pump, and new ductwork for essentially the same price I would've paid the other company to put in the same inferior system I had before (cheap heat pump, the wrong size air handler, no ductwork, and no extended warranty). The HVAC system has NEVER worked as well as it does now. I mean it's kinda mind blowing given that I've been in this house for 22 years. You will not go wrong with RVA Heating & Cooling. Don't even bother with contacting the "big guys" around town. All they're going to do is rip you off (believe me, I've been there). I'll happily go with a smaller company that treats you fairly and actually cares about their work. RVA Heating & Cooling is BY FAR the best HVAC company I've worked with. If you need work done, don't think twice and just call Bryan.

This was one of the best experiences I have had with a service professional. I was so pleased with…read morethe fact that not only did my HVAC become functional but I learned stuff too. And tonight my house and I are cool like the other side of the pillow!! Bryan is an absolute expert in his field. Knowledgeable, communicative (kept me updated about arrival time), prompt, efficient, and extremely reasonable money wise for all that he delivered! And he's a super nice guy, too. Showed me around my system(s). Explained why one system was not working, made sure to fix what was wrong and even went the extra mile by pulling out super gross filters which he is gonna return to replace. So is he cheap? Not really but for a mere $150 I am no longer sleeping in puddles of sweat, I understand what went wrong, my air is cleaner, and I now have a real pro on speed dial! And seriously....how often is cheap any good? Thank you, Bryan for a great night's sleep, a cooler home, and the knowledge drop!

Bait and Switch I called for service for cleaning my oil…read moreboiler, to get a quote , the quoted 297.00, this included filters, nozzle, and strainer, the tech. to do the work, he mentioned this was a heavy cleaning, I didn't know that it was additional 300.00, for a dirty boiler, was not told when called for quote, the total bill was 481.00, they said they gave me a break, my point is if your boiler is dirty they charge extra, I have no issues with the workmanship of the technician, my issue I was not told of additional charge if you have a dirty boiler John Cosby

Hungerford replaced our outside central ac unit and our gas furnace. We were extremely pleased…read morewith their work and their pricing was good. We had talked with a couple companies and Hungerford was very competitive and had good reviews. Now we know why. It has been a few years and we are still pleased with the work they did.