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    River City Pawn

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    4 years ago

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    M & M Jewelers

    M & M Jewelers

    1.0
    (2 reviews)
    5.8 mi

    So I was looking through Facebook to find a place to buy some jewelry for my wife a few months ago…read morewhere I ran across A post about this jeweler!! as I read through the comments I see that JC Grant I guess he's the owner or a manager or something has been interacting with a customer that was not pleased in a very unprofessional way...so being it is it is a public forum I just simply commented that it was bad customer service and I probably shouldn't buy from there and then months later apparently this guy gets offended and goes on my personal Facebook and starts poking jabs at me!! So I have to say admittedly I've never walked in that store and I never will simply due to the lack of emotional stability and couth of JC grant!! I hope this review of the person working there will help you make a decision to go to a more reputable jeweler instead of wasting your money at this place!!!

    Last summer I purchased a Tag Heuer ladies Aquaracer watch in the downtown location. I was told…read morethat there was a 2 year warranty for this purchase as Tag Heuer honored 2 years from purchase. I received the watch in the official leather round case and went on my way. This January, 7 months later, the watch slowed down and time is not accurate. It has not stopped running, but is extremely slow. I live in Ohio and took the watch to the nearest Tag dealer; quoted me more than $300.00 in repairs as it is not a battery problem alone. I explained that this watch is new to me; less than the 2 year warrenty! They explained that I must provide the receipt for authenticity. I provided the receipt BUT M AND M JEWELERS of Owensboro, Ky. IS NOT AN AUTHORIZED dealer for such product and thus that invalidates the FREE warranty for 2 years!! I made phone contact with Craig Grant, manager at M and M, who requested I email proof of purchase and a photo of my watch. I did send photos of watch and receipt; never got a copy of what he says is his proof of sale. Also phoned business and after 2 weeks he tries to come up with every excuse in the book: 2 sales persons I describe do not fit his employee description? his sales copy is not like my copy? I should wear it to fix it as it is driven by motion ( NO IT IS BATTERY DRIVEN!!), and I should send it to him to get it fixed (I am not sending a watch for repairs to a salesperson that cannot correctly tell me how my watch works and I WANT A REAL TAG AUTHORIZED DEALER TO FIX THIS WATCH AS THEY STATED TO GIVE ME A FULL 1 YEAR WARRANTY AFTER THEY FIX IT. DESPITE THE FACT I PURCHASED IT (UNKNOWINGLY ) FROM AN UNAUTHORIZED JEWELER AND IF M AND M WAS AN AUTHORIZED DEALER I WOULD HAVE HAD NO HASSLE AS THE 2 YEAR WARRANTY WOULD APPLY. I feel that I have been scammed AND I KNOW I HAVE BEEN MISREPRESENTED! I WONDER IF THIS WATCH WAS PREVIOUSLY OWNED? Why will M and M not be RESPONSIBLE to get this watch repaired as the sales clerk verbalized it would be covered for 2 years per Tag brand warranty!

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    River City Pawn - pawn - Updated August 2026

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