Had carpet installed with United through Costco program. The estimators tried to change my mind on…read morewhat I wanted done with carpet vs existing flooring. The carpet provided wasn't as firm as the sample shown. After the carpet order was placed, we decided to keep one room with existing flooring and the company wouldn't credit or refund the carpet that was no longer needed. Installers were good but didn't show much consideration during the install (banged a doorknob into the wall that left a dent). We had to request them to add the transition strips where needed which they reluctantly did. Overall, not very pleased with the service.

We are more than pleased with the flooring and installation from United Floor Covering. The…read moreinstallation crew were very detailed, professional and worked above and beyond to prep our floors for the best results. Working with Theresa was a seamless process. She always responded to emails or calls the same day. We will recommend UFC to anyone looking for new flooring. Traci Shauvin

I had an issue with our crawlspace that Logan was able to help us with. He was very helpful and…read moreknowledgeable about the issues we had, namely the moisture buildup and sagging floors. We talked about build science and why this stuff was happening and at the end he recommended a cost effective solution that fit our budget. We really appreciate Premier Basement Systems and highly recommend them!

It's definitely been a long road to this point. I had my hopes set high, but they've hit rock…read morebottom with this company. I hired them to install 2 egress windows. The initial install started Dec 11th and to be completed Dec 12th. Day 1, they hit the gas line. There was a dispute about whose fault it was but they figured it out with the gas company, which I was thankful for. After the job was completed Dec 12th, I came home from work to notice that our fence was bent and would not close. They also left tarps and debri in our basement from after the install. They also did not seal around the windows after install so there was a wicked draft coming from both windows which made the house freezing (It's December after all). I could actually see through the cracks/cuts to the outside. One of the windows would also not close all the way nor would it lock. I messaged the project manager that night (Dec 12th) and he said he'd have some of his guys come out to take a look. They left us like this for the whole weekend. In fact, I had to get ahold of the project manager again (On Tuesday Dec 15th) to find out when they would be out since I hadn't heard anything about it. They ended up stopping by that night and were a bit late, but I was notified they would be. They sealed around the windows, took the tarps left by the concrete cutting company they hired, and attempted to bang out/fix our gate. They also tried fixing the faulty window saying it was just dirt caught in the track, but it still wouldn't close so they said the project manager would be by tomorrow (Wednesday December 16th). I hadn't heard from the project manager so I contacted him again and he forgot. He offered to be by Friday(Dec 18th) instead. Sure, we can do that. He came by Friday and said it was a faulty window and it would have to be replaced. He would try to find one close to pick up, but they might have to order one if he can't find one that will fit. Awesome! Sounds great. I didn't hear anything after that. I contacted him 10 days later (Monday Dec 28th) for an update. He still hadn't found one but if they ordered, it would take 8 weeks to get it. He said he would keep me posted....but I still didn't hear anything. I contacted him again on January 6th for another update (9 days later). They found one yesterday, Jan 5th. He planned to go get it that day and then he'd contact me about when they could install it. He called Jan 8th to get us on the schedule. Install of the new window was set for January 15th. I got a call that the window didn't need to be replaced, it was just installed incorrectly so it wasn't set evenly on the track, which is why it would not lock. He reinstalled it, and it locked just fine. Perfect!! I called to get the final invoice and they emailed it to me. The contract I signed said I'd pay $3000 up front before project start (which I did). And then I'd pay $3534 when the project was done. Awesome, I was prepared. The invoice I was sent was a $228.69 difference in their favor. I asked why (could it be for the extra window we didn't need??) at which point I was informed the tech that drew up the contract (that we both signed) didn't do his math right and forgot to include $210 of project cost PLUS didn't do taxes correctly, so instead of the $3534, I'd have to pay $3762.69 For a company that calls themselves Premier Basement Systems, they aren't very Premier and make a lot of mistakes they expect their customers to correct and pay for. What was supposed to be a 2 day project has turned into a month+ long endeavor. I did email them back and we came to an agreement to split the difference of the math mistake (so still paying a little more than the original contract, but it is what it is). I don't mind paying for work done, just frustrated paying for mistakes I didn't make. Next time I'll remember to buy a house that already has egress windows.

I obtained 4 bids ranging $2,942-$5,870 and already had: 11 g SW paint, 3 spray cans, plastic wrap,…read moreblue tape. I choose Lilac City Painting (LCP) $5,870 for 800 sq ft, because I wanted the time and effort spent to focus on my walls being completed well. LCP said each of the types of problems currently on my walls could all be easily fixed - but then again the $2,942 bid said the same - so maybe I should have went w/ them... After the 1st room was completed - super quickly - and I still saw ALL of the types of wall issues that were previously confirmed fixable...the owner stopped by again and said the walls were not going to be perfect. I didn't ask for perfect, I asked for very common walls issues to be fixed before painting and was told that was no problem pre-payment. Now, all of a sudden, those types of minor wall issues I pointed out (described on the quote/invoice), were a problem. Even though there are currently a thousand and 1 videos online showing otherwise for both plaster and drywall. When reading the project description on the quote & invoice back to LCP: "The walls will need to be pole sanded...will ensure a smooth finish and guarantee a correct finish. The walls will be filled, spackled and caulked prior to painting. Filling any nail holes, gouges and retexturing patches. The pipes need some scuff sanding to remove major blemishes." I asked LCP why I was seeing evidence of this not happening, w/ the owner's response being that was just "Standard Painting TEMPLATE Text" and doesn't mean anything. So basically meaningless words put on LCP logo paperwork, w/ an invoice nbr, job desc, tot dol amnt (which was paid in full already), but clients should in no way expect the services described, talked about and paid for to be work LCP does, because those words are just "Standard Painting TEMPLATE Text". It will be interesting to see how the court interprets this. We ended the conversation with LCP agreeing they would just "do the best they could". LCP moved on to the remaining rooms and after continuously pointing out numerous spots on the walls still not being addressed, the painter just kept saying he was only allotted 74 hrs for this project. The painter worked approx 12 6.25 hr days = 75. Although, there was never a limit of hours discussed for this project. $5,870 for 800 sq ft with 2/3rd of the paint already provided was more than enough for this project to be completed VERY well. None of those numbers makes sense... After I made my complaints well known throughout the job, the job was left as LCP "doing the best they could". So attached are some pictures of LCP's "best they can do" work. Unfortunately, my phone doesn't take very good pictures, so I will put up a website/channel showing better detail and also the person's work I hire to fix and finish completing work LCP should have been able to do - basically fixing their work. I mean my own mani/pedi file can scuff/sand the pipes better than LCP (which I did ask the painter if he wanted to borrow, but he declined and wanted to continue using a sanding block worn down to the smoothness of a Kleenex). LCP self-advertises as "Spokane's Interior EXPERTS - Many of these old homes just need correct prep to restore them to their original luster". I'll post better pics, once professionally taken, w/ a ruler next to the various issues to be able to see the small size. Many people asked how the project went, so I wanted to make sure I posted some pictures now until I have more time.

Lilac City Painting painted my house at 1220 E Eastview Drive a little over 2 years ago and did a…read moregreat job. I noticed some peeling shortly before the 2 year warranty expired and had difficulty contacting them and could not get a response and so I posted highly negative review. They since have responded and even though the warranty has expired they are going to fix the problem at no cost. Their phone and e-mail service was having problems so they had to move to another provider. They have proven to be a quality and reliable company. I hope they will accept my apology for the ill-considered bed review. I highly recommend this company