We will tell the world not to use River City Solid Surfaces. We have a custom designed alcove in our new addition area. We used Home Depot to purchase custom cabinets and to order stone for countertops. There are several reasons why this company earns negative ratings and I hope that many heed my advise, because I wished I had checked here first before going with them. First, we chose our stone similarly like we did on a previous project (our master bathroom). We liked the stone we purchased from HD before, that we decided to go back and get a similar stone. However, the stone we picked looked NOTHING LIKE the samples and I called both RCSS and HD about this but they stated it was the same name. I told them it looks nothing like what I ordered or the sample. Upon going back into HD 28 days after purchase, the stone samples were gone and no longer available. Second, River City sent a template guy out to our home to measure. We had specific requirements for our bar sink and related / emphasized to the technician that the bar sink had to be in a specific location due to the cabinet style and required countertop spacing above it. We physically showed, held the sink in place and asked the tech if we needed to install a brace in the middle of cabinet in order for the sink to be placed left of center. He said no. Three weeks go by and the installers showed up with our custom countertop (over 180" length) and mounting brackets for the sink. I noticed it was in the wrong space and asked the installers to move the brackets to the space we indicated. The cutout of sink in the counter top was incorrect. The tech did not measure left of center. Rather on center of cabinet. Furthermore, the countertop was not correct in stone style. River city stated too bad and that if we wanted it changed we would have to pay an addition fee upwards of $500-1000 above the already $2k we paid. I told them it was not our fault but they wouldn't listen. Lastly, the installers for RCSS stated on install day that the template tech has made several mistakes in the past and that we were not the only ones having issues. River city was not willing to work with us. And they basically stated that the technician measured to center which we signed off on. My husband and I both stated that there was no indication on the rough draft sketch that it was in center of the cabinet - that the draft only had measurements which we didn't triple check because we held the sink in its place to be installed and the tech saw where that was. Needless to say, they are making us EAT THE MONEY- as this huge long 180 inch custom countertop which is NOT what we ordered will be dumped. I can't see anyone wanting it. On a final note, I am uploading photos of what we purchased and what was brought to us. You will see the difference. AND, you can't install a hole for a sink where it won't fit. The cabinets were installed before the template made as required. And it's clear the sink doesn't go there based on our cabinet. It HAD to be n the left side of cabinet left of center because if the cabinet pull out. Also, went back to HD to take a picture of the larger sample to show the designer Manager how they don't look the same (28 days after purchase) it was pulled from the sample wall and from the drawers. No where to be found. It's not even in there system. DONT EVER TRUST A BUSINESS WHERE THEY MAKE THEIR MISTAKE THE CUSTOMERS PROBLEM. Angelina, the rep at RCSS was also very unhelpful and rude. I can't say how disappointing it was working with this company. The only positive to say was their two installer guys were nice and sympathetic about the incident. read more

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The guys did a great job and I recommend them highly, the Corian countertops are beautiful and they left detailed instructions on how to care for them. read more

No Sale. Sometimes your experience with a business rubs you wrong and you feel compelled to let others know of your experience. This is such a case. I recently approached River City Solid Surface for a quote on a Kitchen countertop. Having stopped by their office I was immediately put off by the slight condescending attitude of the woman I spoke with. But, whatever we all have bad days. In a day or two I received a proposal in email. I called the office to move forward, but no answer. I called again the next day, but she wasn't in. I emailed her stating I'd like to move forward, what were next steps. She responded that I need to sign the proposal and and make payment. Ok, so I went back and forth with her several times...and, I'm getting tired just typing it out. Credit card...back and forth. back and forth. I guess it was just too much trouble to pick up the phone and talk to the customer. Finally, I got tired of the lack of customer skills this persons possessed and decided to go with someone else that actually wanted my business. I seriously don't feel River City Solid Surface values or appreciates customer service. I can not recommend these guys. read more

did not complete job then sent me to collection for the withheld $100 awaiting completion. would not recommend even after a 20 year relationship with this company. read more

The counter top, Hi-Mac Desert Sand looks great and the installers did a fantastic job. The reason for the 3 stars, almost 2, is that customer service and scheduling was terrible. I removed my old counter top and shortly thereafter got a call that the installers could come Tuesday, at 1 pm. I could not make that time due to a conflict with work. I asked if they could make it any other time or day? They answered no and that they would get back to me. Several days go by and they did not get back to me. I called and asked if they could schedule me in and that I would be available anytime the following week. They said that they were booked doing commercial jobs that week, but could get me in a week from Wednesday, but they would not give me a time? I told them to schedule me. I waited a week and called to see if they had a time that they would be coming on that Wednesday. They did not, but would call me back confirming that Wednesday would work. I waited, but no call backs. I arranged with work to take that next Wednesday off so that I could be available. I called on Tuesday morning, but only got a voice message and I left a message for them to call me. No calls. I called mid-afternoon on Tuesday and was told that they would not be coming out on Wednesday, but would be there on Friday at 1:00, take it or leave it. I wasn't happy and asked, if I'm not able to make that day and time, then I'll have to wait another week or more, correct? Answer, yes, that's correct. How inconvenient and unprofessional! If I didn't call on Tuesday, I would have waited all day on Wednesday for the installers that wouldn't be coming. River City is the worst that I've ever dealt with. One more thing... a reasonable customer would also expect that after installing a fine product that before the installers leave that they would clean it up to look its best and to show off its beauty. My counter top was left looking very dull and covered with dust. I ran my fingers over it and they were covered with dust. It would be a simple and a professional thing to make sure they were cleaned before leaving? read more