The team at Broad Street Auto always are able to get me in and out and work with my schedule…read more They've been upfront and honest about the needed work and what isn't needed. Their hard work, honesty, and integrity are the reasons I keep coming back. 10 out of 10, highly recommend!

They are very fast, my auto inspection took just 20 minutes!…read more Thank you for quick service! And a very friendly staff!

I have been a customer for years and have never had a bad experience with Abbotts. they have been…read morein business for over 50 years run by the family for 3 generations. They are founded on honesty, customer service, and a great dealership alternative. I would recommend Abbotts to anyone who is seeking for a long term mechanic shop.

Hi Melanie, Engine…read moreOil Message is not Check Engine oil light. Here is the message I got after on Apr 3rd 2026 after https://drive.google.com/file/d/1v2-AP0_-ICw55sEAS8nXZMHegDGjNPEG/view?usp=drive_link Abbott's Auto Service Oil change was in March 4th week ( Thursday/Friday) 2026 Engine Oil Message issue explanation Video: Explanation by Acura showroom. (Apr 3rd 2026) https://drive.google.com/file/d/1idRmiA_rTb79Px86Dh3ciyBIhWDttizr/view?usp=drive_link The quote to replace that Oil pan and labor was more than 1000$ and Acura temporarily fixed it as I was driving and in a hurry and was away from home /Abbott's Auto Service (more than 120 miles away) that too over weekend. Following Monday I called Abbott's and informed. The response was "Bring the car, We are going to look at it". I told front desk that Acura fixed it temporarily and am hesitant to reopen that engine oil jar again next day. so told Abbott's, we will look at it during next oil change or if starts leaking again. I should not have treated as friendly neighborhood service shop. That was my mistake. ------------------------ Previous reply of yours is your understanding of the recent situation, but I want to be entirely clear: this was never about money, nor did I ever ask for a refund. My concern has always been about receiving basic respect, proper service, and professional conduct. To clarify the timeline of events: August 5th-6th (First Vehicle): I dropped off my first car on the 5th. Although I never received a call with an estimate, I paid for the DRL service over the phone without question when told it was ready on the 6th. When I picked it up after hours, I immediately noticed incomplete assembly work on the fender--including missing screws and plugs--without even needing to bend down (photo attached). August 6th-7th ( Refund Mistake & Escalation): I dropped off my second car on the 6th. When I returned on August 7th to pick it up, I paid for that car. Once it is completed, I showed the photo of the botched assembly on the first vehicle. Instead of listening or handling the matter professionally, the front desk employee became aggressive immediately, mechanic joined to his rant, and ordered me out of the office simply for asking questions about work I paid for. If you have a front desk video take a look. To make matters worse, the amount your shop later returned was actually for the second vehicle--which was less than what I paid for the DRL service on the first car--proving the refund wasn't even for the service in question and highlighting the sheer arrogance and negligence of your team. As a paying customer, I will not tolerate that level of hostility and entitlement--especially over an error as simple as failing to reinstall screws and body plugs. At the time, I mistakenly assumed the front desk employee was the owner, which is why I tried to reason with him directly. If you saw how your staff behaves when leadership isn't around, you would realize how severely they damage your shop's reputation. To make matters worse, on August 10th--only after I posted my initial review--the front desk employee called to apologize and admitted his behavior on August 7th was wrong. I declined to speak with him further, only to see your response on Yelp shortly after. This sequence makes it glaringly obvious that your shop prioritizes online damage control over treating in-person customers with basic respect. Excuses I heard on that day. 1) My screws are dirty. 2) Repeated MECANIC ARGUED QUESTION: "ARE YOU OK IF I CHARGE YOU 120$ TO FIX THOSE SCREWS" YES OR NO. He asked me to answer YES OR NO answer only. what is your answer if you are in my shoes? I would like to hear that to understand what your answer would be as customer/business owner? I will hear what your explanation also.

I had a very good experience at this shop. Everyone was very professional and friendly and I would…read morehighly recommend this shop to anyone

Dishonest. Went for $100 alignment. They refused and quoted me $4800 of services. Charged me $50…read morefor the quote. Needless to say I left. Next day went to another place and got an alignment for under $100. SMH. I'm so tempted to call the Better Business Bureau.

I own a large truck a Chevy Silverado to be specific. I wanted to get new tires mounted and…read morebalanced on my truck along with an inspection and they did a wonderful job. friendly people done in one day and reasonably priced.

Everyone at Axselle was amazing. I can't say enough about this auto service. We drove in from…read moreNashville with car issues and they took us in immediately, two days before Thanksgiving holiday. I loved their honesty. The big issue was a sensor problem, not a safety issue, which saved us over a thousand dollars. They also took the time to explain things for a second time after having just spoken with my husband earlier on the phone. They made time to fix a minor problem, the air conditioning. On the way out we talked to two of the mechanics, wishing us a Happy Thanksgiving, and learned they also checked all of the cars fluids and made sure they were taken care of. I could tell we weren't the only happy customers because there were gifts on the counter from other happy patrons. I can't recommend them enough.

Appointment foran inspection and oil change. I also asked them to change my windshield wipers…read more They charged me $63 to change the wipers.. $20 for each wiper and $20 for labor and disposal. Now I usually change my own windshield wipers. Buy them from Costco,, remove the old ones, install the new ones and throw the old ones in the garbage. Aarrow charge me $63 to do this. When I spoke with a guy at Aarrow, I think it was Emanuel, and asked him how they could charge $63 to replace my windshield wipers, he stumbled with his words and then silence. I don't even wanna think how much I was overcharged for the oil change. I also came to find out that they offer $20 off for new customers. There was not a mention of this.. if you decide to take your car to Aarrow scrutinize every charge. Question everything.

They got me in quickly, and the prices were incredibly reasonable. Staff are friendly, great…read morecommunicators and easy to work with.

Excellent service, and professionalism. I would not trust anyone else for my car care!read more

Very quick and easy! Saved me from a lot of headache and time from other Repair shops trying to get…read moremy crankshaft sensor fixed. As a first timer there I really appreciate the help under short notice.

This place provides excellent service. The waiting area is clean and inviting. Everyone, from the…read moretime you enter the doors to the time you get your finished car, is professional and friendly and communicates thoroughly and clearly. They even offer a couple of free loaner cars available for you to avoid interruptions in transportation while your vehicle is serviced. This is one place you won't dread going to. Finally, I mechanic shop that I don't dread having to wait at. They return the car in clean condition, and you don't have to worry about them getting cigarette smell or other off doors or filth in your vehicle, which I very much appreciate. They are honest, and there are no surprises. What they say is what they do, and they make sure to explain things in simple terms so that you have no doubts about what was done or what is recommended and when.

Consistently friendly and excellent service, better prices than the dealer for tires and…read moreinstallation.

There is a reason they have so many positive reviews! They thoroughly looked over my 2014 car and…read moretold what I needed, what I could do without and what I absolutely did not need. They explained things in a way that made sense without sounding condescending. Highly recommend if you're looking for a place that will tell you what you need and do not need.

they tried to charge me almost a grand for a part that costs a little over $100, and that's before…read morecost of labor or anything. would not recommend.