Okay..I've gone three years in a row with my oldest and two with my youngest... I've always loved the professionalism of the staff, the layout of the photo room and the ease of obtaining my digital photos (I always order a digital package). Now you can only get digital photos--emailed to you--for $35, you get at least 10 photos sent to you by link shortly after your session is done. We had trouble with the link emailed to us, but it was also texted to us--and that link worked fine. But the best thing about this place is Santa himself. He must either really be psychic, looking at a hidden mirror or get cues from his photographer, but he seems to be able to match my kids' looks appropriately with his own facial gestures--whether he's holding a crying baby, a kid looking off to the side, or whatever. He isn't just a guy in a beard holding a kid on his lap--he is, for however many seconds that kid is sitting with him, engaging with the kid. And this shows in the photographs. I'm not a fan of the new line system... You have to go to a kiosk, enter your information, pay the $35 and are then told how long you have to wait before your "Return time." We arrived around 6:30 pm on a Saturday and expected to wait an hour to an hour and a half. We ended up being told to return after 9pm. Not the best for a one and two year old. And...on top of that, there's a wait when you return (we had three families in front of us--it took about 20 minutes for us to get to Santa once in line). I think it would be nice to be able to know the wait time for certain BEFORE paying the money. Maybe they can build something in the program for next year that gives you the option of three different times...or something...which you lock in if you make a payment. Regardless..this is the best Santa in town. I really hope he doesn't retire soon, because he is awesome, and worth the wait! read more

In my opinion, this is the best Santa. He's always so nice and patient with the kiddos.

I don't know that we will be back. Last year we bought the DVD package, like we have for the last three years. I brought my two teenage daughters and my six year old. I wanted a photo with my wife and I, my daughters and I, one with all my daughters, and individual for each girl. A total of six poses. Your staff told me I had to buy a second package because it was to many poses. All of these photos with my six year old talking to Santa would have taken less than five minutes. I never had an issue with your company over the last few years we've come out there. But last year I had to tell them I'd write about this on Yelp, which Santa overheard. I'm sure that is why I got coal in my stocking. There are many Santa's in Fresno. Getting a hassle at River Park makes me want to find another one and share my experience. Plus you don't want me to start about the ADA and ventilation issues with your storage bin queue That incubator of sick kid germs you force people to go through that is not handicap or wheelchair accessible? An ADA attorney's dream! read more

They pretty much broke my little girls heart turning her town how do you explain to her she can't see santa