Wow! Just Wow! Not enough stars! Our former insurer dropped…read moreus with only two days until policy expired--we never received the cancellation letter they said they sent; no backup emails or texts. We are in Sonoma Valley, high fire area. No one seemed to want to help us. Rob took the time out of a VERY busy day to help us get CA FAIR Plan coverage as well as additional Farmers HO coverage. He was responsive like NO other agents I called, and asked pertinent questions to customize our coverage. Nobody else did this: all cookie cutter quotes. He was fast, patient, efficient, kind and personable. When all done, he said "Welcome to the family." Meanwhile, six or more agents I called yesterday haven't even returned my calls yet. Like I said, WOW! So grateful! Will sleep tonight!

Rob goes above and beyond to help his clients. He is responsive, thorough and assists more than any…read moreother agent I have dealt with. Homeowners insurance is not easy to navigate in this fire zone zone, but Rob persists while other agents give up or don't even respond. Very grateful for his level of knowledge and professionalism!

When I decided to take a much needed sabbatical from nursing, Renee assisted me with navigating…read moreCovered CA for appropriate medical insurance coverage at the start of my sabbatical, and again at open enrollment this month. She is knowledgeable, experienced, kind, and professional.

Renee has been so helpful in getting my Medicare advantage plan in place. Gave me information…read moreregarding options and coverage that made it possible for me to make an educated choice for my health insurance plan!!

Spencer was referred to me through Smothers Mercedes Benz of Santa Rosa. I was able to work with…read morehim over the phone to efficiently obtain a quote and good rate for my new vehicle and drive it off the lot that afternoon. I appreciated his professional approach and knowledge!

Spencer was a great help in finding me a new insurance company. He tailored me to a company that…read morefits my needs. He answered all my questions and was readily available to any concerns that popped up! I would highly recommend him to all my friends/family!

I have my car, house, earthquake and life insurance with Jared. Always very polite and great follow…read moreup, highly recommend!

Very upset with this insurance never had an insurance that raises up there prices by 30$ each…read morerenewal. When I call they tell me it's not them it's the state. But after comparing my rate with State Farm's with my family my brother having progressive and my sister having gaico and my friend having Allstate they confirm they haven't had an increase in the past 3 years and it just weird that on me with state farm only gets an increase each time please do no sign up with them and I will be cancelling my insurance with them as well. Got a quote with progressive for 90$ for the same coverage and I'm paying 138 now ! Ridiculous

Joleen is a caring and considerate professional who helped me feel comfortable and welcome in her…read moreoffice. She's especially adept at women's financial planning and conversations about retirement. She understands and builds you up.

Joleen does a great job asking questions and figuring out the best life protection path to take…read more She takes the time which I really appreciate. Joleen follows through with a program that is customized and follows up regularity to make sure needs have not changed. Your work is greatly appreciated. Ethan C.

I cancelled my policy with Allstate over 3 years ago. I continue receiving solicitous phone calls…read moreafter repeatedly indicating I'm not interested in coming back to Allstate. Today I received another badgering phone call. I told the sales agent from your office that I am currently homeless and without a vehicle. Her response was, "Do you have any friends or family who might need insurance?" I absolutely cussed her out and hung up. Do better a$$holes

Joseph Lehr went above and beyond in assisting us with our renters insurance policy. Super…read morefriendly, respectful and incredibly helpful. Highly recommend. Thank you Joseph!

Purchased an insurance policy from them, after I went home and looked at the policy, I decided it…read morewas not what I thought it was. I called and cancelled the policy, 1 hour after I left the office. They had already processed my check! Now I am waiting for a refund, $4000, and its going on 4 days? Very hard to contact Robert, not happy with any of this process!

If you're looking for poor service, rude attitudes, and zero accountability, this is the place…read more Once they've got your money, don't expect help with anything. I've had insurance for over 20 years and have never dealt with anything like this. I gave this company a shot, and it's been nothing but stress ever since. They lost all my info and won't bother contacting IT to fix it. The lack of professionalism and the way the staff act like victims instead of taking responsibility is honestly shocking--especially for a company this big. It's been over a week, and I'm still waiting to hear back from Robert or Leslie. Just a heads-up to anyone thinking about using them--proceed with caution.

Sadler & Company, Ralinda especially did a great job securing our business insurance. Helping us…read morethrough the nuances of several forms and requirements. Greatly appreciate their help Tom Martin Responder Solutions

I worked with Sadler for many years on my commercial property insurance coverage, with no issues…read more However, this past year they allowed my insurance to cancel my coverage without informing me, only notified me 5 months after-the-fact, and never provided any explanation, recourse or options. It took constant prodding and multiple requests to even get the minimal information regarding how those could possibly have happened weeks after I learned about the matter on top of the 5 months during which I had no indication of a problem , and I have had to go elsewhere to get coverage. It might have been handled in a worse fashion, but it would not have taken much to achieve that bar.

I'm very Pleased with their service, We bought a Double Wide Mobile Home in a Senior Park in Ukiah,…read moreCalifornia, None of our insurance Companies could help us out. Thank Goodness we could go local .

They never answer the phone. I don't know how one runs a business this way or expects to get new…read morecustomers. Imagine if you have a problem. When I finally got someone, she acknowledged they don't answer the phone and you have to leave a message- told me to "read the news." "They were innundated." Rude. Lost my business - as if they would care. In the course of changing the policy to a new broker, I found out they never set it up correctly.

I've been a client since 2017 and highly recommend chris malloy and new redwood insurance. I have…read moreauto and renters insurance and have always had a pleasant experience and chris always has my best interests at heart.

I did not end up signing up with Chris. I had issues with my…read moreother insurance company to be un named. Chris was so prompt & present with me while I was dealing with issues with my new car & old insurance company. Not many people have his work ethic and customer services skills. He is easy to work with. I highly recommend him.