I have been a client of TDBank for 20+yrs. Conducted all business at the Collegeville Branch. Have…read morealways had a recognizable present there. I have both personal & small business accounts. I am now told that I must show ID EVERY time I make a business deposit. They have previously had problems with fraud, and NOW even though I have been a long-standing customer with an outstanding banking/credit history, they tell me that does not matter. I don't wish to be lumped in with all their fraud problems. That is no ME. I will be finding another bank

I'm writing to recognize an employee at the Collegeville TD bank branch. Her name is Sheena(sp?)…read more She was so friendly and helpful I have an account with TD Canada. So while I was visiting my parents in Collegeville I decided to finally do something with the huge jug of coins I had gathered and left there. I spent a few hours rolling the coins so that I could bring them in the following day and get some cash. When I brought it in I was told they didn't accept rolled coins and that I had to use their coin counting machine. So while I sat doing that, unrolling each roll of coins, Sheena was nice enough to come over and offer to help me do so when she was finished with who she was working with( she was the only one to offer, I did think someone else would've offered because it wasn't busy, but maybe they had other work, or maybe my expectations for customer service are too high) Then the machine broke. And several people came and tried different things to fix it. Now I was in a hurry, so I was slightly more frustrated than I had to be, it was out of anyone's control really. But that being said Sheena did her best to accommodate me and try and offer solutions to help while I was in a hurry. She was so friendly and was leagues above many in customer service. It's employees like her that keep customers happy and satisfied with your services. So thank you Sheena for being so helpful!

I was turned away from Zoya Baibara a teller at this location for no exact reason seamed like…read morediscrimination. She shook her head no and told me she couldn't cash my check. I then spoke with the manager at this branch and he told her she could cash the check I had. She needs to work on her customer service because she gave me a bad experience at this location and made me feel embarrassed in-front of other customers for no apparent reason.

This Wells Fargo Bank is located in the Collegeville Shopping Center in Collegeville Pa. It is a…read moresmaller Wells Fargo from what I observe, and I mainly use it for the ATM which is one of the ones you need to park and get out of the car to go and use, which could be a pain in crappy weather. Still, it is in a very convenient location and it is a few minutes from my school at Ursinus so this will be my main Wells Fargo Bank for my duration there.

Used their drive in service and great. Little difficult to navigate as this is a small parking lot…read morewith a lot of shops closer by, other than that all went well.

Walked in to open an account at 4:30pm. Stood in the lobby completely unacknowledged while 4…read moreassociates talked amongst themselves in offices and behind the teller line. When I approached someone and inquired about opening a business account, an associate (Riv?) immediately said "oh no no. We definitely cannot do that today, we are closing in 30 minutes and we have a lot to do before we leave). There was one other client at the teller line. As she kept on about how I couldn't possibly be assisted today, other associates were packing up their bags in the office seeming to get ready to leave once the clock struck 5. I explained I had already attempted to work through the account opening process online, having submitted docs required and building out all the info requested of me and of the business entity. I asked if that could be accessed to make things quicker and to see if we could possibly finish out the account opening process today. She mentioned she could take a look at what was in the system, but "there would be absolutely no way we can help with opening the account today". I told her to forget it and walked out. Proceeded to get home an open an account online with a competitor in 15 minutes. Wells Fargo, you have clients walking into your doors begging to start a relationship with you, and your associates are chasing them right back out the door. If customer service was this poor prior to gaining me as a client, I'm glad I dodged the bullet on how I might be treated once I actually gave you my money and my business. You have some serious work to do.

Terrible customer service. I had a fraud charge on my credit card. 3 phone calls and 3 visits to…read morethe main branch, no response. Now they are sending me a bill for a charge I didn't make. They don't return phone calls and couldn't care less about they're members. DO NOT USE THIS CREDIT UNION!

This is a really great credit union that has recently opened in the trappe shopping center. If you…read morecan join this credit union you should, it is not widely known that it is not just for employees of Merck. Other local companies and organizations can make their employees or members eligible to join. They have the best car loan rates! You can call or check the website to see if you are eligible to join.

Soo funny! We were driving to our Citadel and my husband is there all the time for personal…read morebusiness. I was joking around because I said, "when they walk in do they know you by name and say Hello Mr H (last name)". He was saying "Sure they do!" I thought he was kidding with me. So we walk in to Citadel and Faye, greeted him with "Hello Mr H (last name)." And I got a hearty chuckle out of that. Yes they DO welcome you and know your name - if you go there often enough. Faye was welcoming and ushered us to her desk. She offered us water or coffee and was very personable and like able. My husband had some questions on some banking things they were offering and Faye was able to easily answer his questions. I have only gone a handful of times and they are always pleasant and personable. I've not used the drive through. The building is beautiful and the landscaping is bedecked with fall flora, and a weedless lawn with very manicured grass. Just an all around attractive building, for us a stellar location and top notch staff.

The credit union has drive thru that is never open. I don't understand why it's advertised and…read morenever open. I feel bad for the people who have difficulty walking like my mom to have to enter the place just to make a payment. It seems they need to hire more people to man the drive thru window.

3/18/21 I used this location for notary services. The notary Ms Jacqueline Colon was very helpful…read moreand fast. The issue was that a customer ahead of us monopolized her time for nearly our 1 hour wait. I don't use TD Bank. This is a review of my notary experience. Notary service here is free whether or not you have an account or not. Call first. Not everyone is a notary. No appointments.

What a CRAPPY bank I would waste any of your time, we went inside and our bank person was very rude…read moreand she was contradicting everything we said and giving us a hard time even calling us names under her breath. Not gonna lie this bank doesn't even deserve 1 star. Everyone is rude and they need better attitudes and to actually know what they are doing.