I've always have had good luck there finding what I need. Their hardware section is one of the best…read morein town! No doubt. They are friendly and have been helpful too. I have purchased lumber, pluming, tools, fireplace parts. No grips at all!

Ordered timber tech decking from Joe at contractor sales on 6-26-26 and was told it would be in on…read more6-30 because there supplier delivers on Tuesdays. I called store on 6-29 to check on order and was told it would be here around 11am. I went to store around noon and Joe was at lunch so another person at the contractor desk tried to locate and couldn't find anything on order so he called distributor and they had no record of order. When Joe got back from lunch he called us and said the product was received by distributor damaged so it wasn't sent. When I asked Joe how come distributor had no record of order he told me that they deleted PO and he had to issue new PO to them. I don't think Joe ever ordered the material to begin with... Honestly I went to QXO because I wanted to give them some business instead of HomeDepot but regret it now. I'd like to receive a call from the general manager at QXO regarding this but I'm not holding my breath.

I've worked with Washburn Building Products on a number of occasions over the last year with an…read moreinvestment property that needs a lot of work. I've bought windows, doors, decking; and had some window installation. The owners and staff have been invariably professional and helpful. Just the other day when the workers were over to install some windows they gave me some tips on other things that were going on. It's just the way they roll. The project has otherwise been very stressful for me, owing to unrelated circumstances. But through it all the owners and crew have become like friends to me. Always kind, always concerned with how things are going, and always giving whatever they're working on a little extra to make my life less stressful. This business is a real asset to the Klamath construction industry.

The custie service here is sick AF. #legit. All the men and women are super helpful, knowledgeable,…read morepatient and understanding. Maybe its cause im from los angeles where custie service, manners and hospitality is a myth so when im in rural areas, its a shock how cool people are. The staff goes out of their way to assist you even though they do not need to. Its so easy to stay away with that its not my problem, its not in my job description mentality. Im so grateful places like Washburn exists to lend a helping a hand, provide surreal products and a company that will actually pick up the phone. Thank you.

Impact windows have been clouding over shortly after installation. I have paid more money in…read morehaving replacements re-installed than I did on original purchase. (warranty does not cover installation). Now, they're gleefully informing me the warranty for impact windows is 10 years but they'll gladly sell me some new replacements for 20k. (which also does not cover installation). So.....now looking at having to replace every window in our house with another brand. Probably should have done that with the first failures rather than hoping they would address their quality issues. So much money flushed down the toilet. Terrible company, terrible products.

first and foremost the warranty is useless when, yes, they supply parts but then it's up to you to…read morehire and pay to have those parts installed. the casement cranks are crap. Then, in order to match the outside color I felt forces to use them for my last two windows. ordered them in September, was told install would be December and now they're estimating March of 2026!! what the heck!! 6 months to get two windows!! it's ridiculous.

I am extremely disappointed with my experience with this company. I purchased very expensive veneer…read morethat was advertised as flawless and of superior quality, yet the pieces I received had multiple cracks, completely ruining a valuable project I was working on. I tried to resolve the issue in a calm and amicable way, but instead I was met with disrespectful responses, including offensive undertones. On top of that, a discounted invoice that had already been approved was suddenly canceled, and a valid discount coupon issued by the company itself was later refused without a proper explanation. This behavior is highly unprofessional and unacceptable, especially considering the premium prices and image this company promotes. Unfortunately, my experience does not reflect the standards or values they claim to uphold.

if you are a wood artisan or have a need fot exotic woods of the world, these are the folks you…read morewant to know. there website is very user friendly and easy to navigate. they often have items on sale for short periods of time, as well as your purchases can earn you discounts on future orders. i dont use anyone else for my wood turning blanks because these people are the best!