Great service! Loved everything about this place. Friendly staff and very clean! Can't wait to come…read moreback.

Beautiful salon with potential but poor management of appointments. Influencers have flooded this…read moreplace with reviews and now they can't keep up with. They are short staffed and even with a CONFIRMED appointment they turned us away and asked us to return at a later time. The excuse - " you made a same day appointment and we didn't have time to confirm if we had enough help".... the problem is I made the appointment on YOUR website, at a time your website allowed the appointment to be made. Additionally, you sent me a text message CONFIRMING my appointments. I checked in as requested and after waiting for 10 mins ... I was advised I can't be serviced until later in the day. Gas is over $4 a gallon. I drove from Riverside to this CONFIRMED appointment, to be turned away. UNACCEPTABLE!!!

Great experience here! Many chairs for both pedi and mani even hello kitty for kids pedi!…read moreSoft music is playing and tvs are on! Definitely recommend and coming back!

Terrible experience. Long time customer, brought new customers to Lee , believe she is a manager…read more My nails are destroyed , and instead of getting: sorry , I messed it up and do everything to fix it , I got : not a big deal , you will be ok , they will grow in a couple of weeks. I am not ok . And it will take a half of year to get my nails back . It is a shame we have service like this where no one feels responsible for their own mistakes. Too bad i can't add the picture.

Surprising my niece for her 16th, I'd made reservations prior to our trip to Jax…read more I had been a veteran of this establishment during my years being stationed in Jax. Finding out that they were run by the same ladies and being welcomed by them again face to face was a most wonderful experience. They took a especially good care of my niece, as this was her very first time getting salon nails. And though we had a small hiccup with the gel builder application by the first technician, the owner quickly took over and resolved it before I even had to say a word! THAT is stellar service! When all was said and done, I was truly pleased and my niece was beaming with her new nails. Thank you so much for taking good care of her. We will definitely be back :)

I came here today to get my gel acrylic nails off to let my actual nails breathe a little which is…read morepretty normal for people to do.. and as soon as I said to the workers that I wanted to do that, they immediately got fired up and started talking sh*t about me to each other. I had a lady at first to take them off and as she was in the middle of doing so, she stopped and told me to go to a different chair and so a guy who also works there ended up taking my nails off for me instead. When he was in the process of doing that, 2 other lady's come up right beside me and starts looking at my nails and kept on talking about them or me.. who knows. Anyways, this isn't my usual nail salon I go to which thank goodness cause they won't ever see me again. I was just in the area at the time so it was just convenient for me.

Tracy is the absolute best. My gel nails & regular pedi always look amazing. I'm very rough on my…read morenails & only when I get them done by Tracy do they last & look great weeks later. I'm so happy I followed Tracy to this salon. She also taken great care of my family.

This is the worst nails I have ever gotten. I got my nails done by an older gentleman who seemed to…read moreme confused after everything I mentioned or asked. They are nothing like the reference photo and I just upset I still had to pay $65 for these nails. This is the reference photo and this is what I got. Not only do they look nothing like the inspo photo but they are so poorly done and they look like I've had them for months

Wonderful . Very clean place and very professional. The pedicure with the calf massage is so…read morerelaxing.

I went here because the nail place I prefer was fully booked. I got the messiest gel manicure I've…read moreever seen and it took 2 hours. The polish was so sloppily put on that it was flooding my cuticles. When I asked If they could touch up all my nails they just kept filing and filing my cuticles to get the polish off, only for my cuticles to still be covered in polish. I also have a piece of fuzz on every one of my nails that was just covered with polish. I can confidently say that I would have done a better job on my nails had I done them myself at home. I'm disappointed to have wasted my time and money on this place and will never be returning. If you want a quality nail set, I would steal clear of Cozy Nails!

the service is excellent, the salon is very clean. Everyone is fri and well educated in their…read morecraft. their appointment sys ensures the technician starts on time.

Absolutely horrible, the shape the color left with nails not finished and still charged $50 such a…read morejoke!!

I was a bit hesitant to try this place since I usually stick with the same pedicure tech, but…read moreunfortunately she's no longer at the location I used to visit. I'd been searching for someone who could do just as great of a job, if not better. When I walked in, I was nervous about who I'd be assigned to. When I found out I'd be sitting with a male tech, I wasn't sure what to expect. Turns out, I had nothing to worry about, Nick did an amazing job! I was beyond happy with the service and will definitely be returning. I've officially found my new permanent pedicure tech!

I have genuinely never had an experience like this at a nail salon. During my appointment, I was…read moreaccidentally sprayed/soaked with water not once, but TWICE because of the pedicure equipment being faced the wrong direction. I was completely soaked--my sweatshirt and shorts were wet, and I was literally sitting in a puddle of water. To make matters worse, my soda was dropped into the pedicure foot bowl, and after everything that happened, they still expected me to pay full price. I had to ask if there was going to be a discount for my experience and best they could do was $10 off..... The entire appointment also took almost 2.5 hours just to complete my pedicure and full set, which made an already frustrating experience even worse. Accidents happen, and I'm normally very understanding and I was beyond kind my whole appointment, but being soaked twice, having my drink dropped into the foot bath, sitting in wet clothes and a puddle for the remainder of the appointment, and then still being expected to pay full price was unacceptable. I left feeling like there was very little concern for how poorly the appointment had gone. Definitely not the relaxing nail salon experience I paid for or expected

Wendy gave me one of the best pedicures I've ever had! She was incredibly thorough,…read moredetail-oriented, and made the entire experience relaxing and enjoyable. My toes look amazing, and she took her time to make sure everything was perfect. On top of her excellent work, Wendy was friendly, professional, and made me feel completely comfortable. I highly recommend her to anyone looking for a quality pedicure and exceptional service. I'll definitely be back!

I was the only one here so it felt like a private nail appointment, which was cool. The girl who…read moredid my nails was very kind and we had great conversations, but I didn't love the way she shaped my nails. I asked for almond, and my nails were all different lengths and didn't look very almond-like. Also there was a dead cockroach next to my foot when I went to sit down to get my manicure.