Went to Dr Hermanson Oct 2025, was in network with both of my ins companies, no issues, liked the guy. In May 2026 I go in for a cleaning, they ask if "everything is the same", I say yes, they clean and do a crapload of xrays, even though I asked if they checked with my ins. to see if they are paid for. I get the statements from both insurances, and he is NOT IN NETWORK!! Now I'm stuck with the entire bill, and no one told me he dropped out of the networks, and I was told "patient responsibility to make sure dentist is in your network." Seriously? That's why I originally chose him, because he WAS. All of a sudden, he's NOT, and I'm not informed? That's why I left Rockford Dental, because they couldn't bill in a timely manner, and made lots of mistakes. I spent more time reconciling the statements and insurance EOB's, than their own billing department. Skip this place if you want a place that bills accurately. read more

Well hope you don't need to be seen for at least six months. I called in OCTOBER and set up Appointments for my kids. Just got a call that they are cancelling and can't get them in until JULY. Never have I had this happen. I would not suggest this place to anyone if you actually need to see a dentist I just wasted a day off work for nothing beyond disappointed in this place. read more

They're a scam they charge you easily over twice as much as anywhere else. It would literally make more sense to not have dental coverage because it would be less money out of pocket. Now tell me how that makes sense. Probably don't even need a deep cleaning. Complete scam! read more

will never come here again. Made it seem extremely urgent I needed my wisdom teeth out, so I get them out. I then wake up to have my bite completely misaligned to the point where I need braces ? How does one go under to get their wisdom teeth out and wake up needing braces ? I have gone to 3 different dental places and they have no idea what happened, I have been told it looks like I had an injury which messed up my bite. read more

From walking in to be greeted with a smile and a hello started a great experience. The quality of the cleaning procedure, not being rushed, awesome conversation was fantastic. The Doctors and Staff have helped with getting over the "dental fright" from childhood. Awesome experience!! read more

Not good. After waiting eight months to get in for my bi-yearly cleaning, your hygienist refused to clean my teeth because she recommended a deep cleaning to attack bacteria under the gums. Even after I suggested we schedule the deep clean for my next visit she refused to give me a regular cleaning this time stating she could lose her license if she didn't do the deep clean first. It should be my decision if I want to move forward with a deep cleaning when I preferred to do a regular cleaning this time. This is the second time one of your hygienists refused to give me a cleaning after waiting more than six months and taking off work to be at my appointment. My wife and I have been patients there for over twenty years. It's safe to say you will no longer have our business as we have decided to go to a different dental office. Very sad that this is what has become of your business. Not the same as it was years ago when we had Dr Dimke as our dentist!!!! I will be sure to share my experiences online. read more

I am really not sure why this office is getting slammed so much, I have been going to dr.demke for a little over a year now and he and his staff are all great, dispite the things dr. Demke likes to say about himself he is one of the most caring dentists I have ever been acquainted with, they do not treat you like you are just paying their bills and truly care, I will recommend him to anyone I know, also I have had deep cleanings, root canals, and several crowns done and it has always been a good experience! read more

Dr. Hermanson is THE best! Actually, absolutely everyone I have come in contact with has been wonderful! The office is clean and very comfortable, and the equipment seems to be very up to date. Dr. Hermanson and his team have made all of my exams and procedures painless and stress free. I am happy to be a patient here and I have recommended them to several people. I'm happy I found them. read more

I have experienced tension in my jaw and came to find out I was clenching my teeth at night. I have used retainers from Walmart and those just did not work for me. When I went to Riverside, they got me set up to get a retainer made for me. The process was really simple, and the dentist who did the molding was so nice. She talked me through the whole process and made sure I was comfortable the entire time. The retainer only took a few days to be made and the retainer fit perfectly. Ever since I started wearing the retainer I have not experienced anymore tension in my jaw and that is all thanks to Riverside, thank you so much! read more

I have been seeing Dr Dimke for well over 10 years. I worked as a dental hygienist for him briefly at the beginning of his career so I know he does good work. He is very good with children and he has a therapy dog in the office that is a great asset too! read more

I would not recommend. I went here the past couple years. Had my wisdom teeth taken out here. If you want to be hung up on and spoke to rudely this is the place to schedule an appointment. I missed an appointment after working night shift 12 plus hours 3 nights in a row . This appointment was scheduled months ago because they schedule far out for any type of appointment. I stated that I wasn't confirmed for this appointment but was confirmed for my son's appointment later in the week and was treated horrible for saying this. & had received a voicemail for my other sons appointment today .What advantage do I have for stating that ? Other than seeing if maybe in the future my appointment could be confirmed ? Instead I was talked down too. Treated like I was lying. Then hung up on for saying never mind about rescheduling my appointment because I don't want to be treated like that. It was to the point a simple phone call where you could be nice or have the choice to not be nice , I understand phone calls can be difficult for some people but they have to remember that it is a person on the other end & that you are representing a business and that person has a choice if they want to continue coming to that business. read more

No one likes going to the dentist, but they made it a better experience by showing that little bit extra that you don't get from chain type dental places. For example the dentist personally called a couple days after my difficult extraction to check in. That's above and beyond. It's a nice, clean office and the people there are all local. You don't have to worry about communication issues, which is a rarity these days. I see lots of complaining about wait times. I was there 3 times in 2 weeks. I showed up a little early for each appointment and they saw me a little early too. The dentist I dealt with, Joshua got the job done and he did it well. Kudos read more

First time visit there as new patient. I was told to be there 9:40 and appointment starts at 10. Once i got there on my time they said 10:30 and i didn't get to call in until 10:45. I totally wasted 2 hours of my day when i had other things schedulled. read more

OK I"M DYING HERE, just saw a commercial with Riverside Dental boasting that they don't have corporate sponsors, don't have a million dollar race car (referring to Alpine Dental I'm guessing). Funny part of that, I've never, ever, been treated more like a number in my life. Those that live in glass houses shouldn't throw stones. just re-read my post, just in case ya question why I don't go to my regular dentist, great question, retired and moved. Pass on this business read more

Wow some absolutely brutal reviews here. Truthfully Riverside Dental and Dr. Dimke are the REASON why I even come to the dentist. A little background. When I was a kid I went to a very stuffy private dentist. At age 15 my old dentist refused to work on me because I was too jittery and as a result I didn't go back for over a decade. The time came that I actually needed a root canal and I was desperate to find myself a new dentist. I was in a LOT of pain. Upon meeting Dr. Dimke I told him my background and made one simple request to him: "Do what you need to do, charge what you need to charge... but please don't lecture me". Dr. Dimke laughed a little and agreed to those terms and he has been my go-to ever since. I have been there for: Root Canal Wisdom tooth removal (top and bottom) Cavity fillings Calculus removal therapy Numerous cleanings Pros (Some will be specific to Dimke) -Dimke was very adamant about maintaining my comfort level during the more serious procedures, always offering additional numbing if needed and moving at a speed I felt comfortable with. It was very nice for a paranoid patient like myself. He has a very laid back attitude and demeanor -Each station does have a television you can chill on during procedures though you may not always been able to view during the work -As you can see above, numerous services can be done and I'm still alive (and I'm a very tense individual) -At time of review the office was largely comprised of long time Rockford area residents as staff. It is a nice touch for the office -I've never known Riverside Dental to be noticably late with a scheduled appointment Cons -Wait times and scheduling can be a source of frustration. Seems to be the standard in the modern era of healthcare and dental -The "payment widows" always make me feel a little uncomfortable. It can make one feel like a number, but private information is being discussed so I can appreciate it -The late fee is kind of harsh in my opinion, so bear that in mind if you have punctuality concerns (like me) Bottom Line: I'm going against some of the "single review" types (some I think are just trying to get even), but I am a very tough dental patient to work with. Dimke and Riverside dental has done the job to my satisfaction numerous times and has done the same for 3 referrals I've provided without a single complaint. This is just my personal experience with them for others to evaluate. read more

I absolutely adore Dr. Aaby and the whole Riverside Dental team! I have been seeing Dr. Aaby since my first baby teeth have come in. When I moved away for college I tried dentists in the area and every time went straight back to Dr. Aaby because I wasn't satisfied. She always asks about my family and how things are going in my life and makes me feel so valued as a patient. Apparently not many people love going to the dentist, but I look forward to every single appointment! Thank you so much for always providing the most quality care and the most pleasant experience. Driving 1.5 hours for an appointment is an easy choice when the care is this phenomenal! read more

This office is fine for your 6 month cleaning and check ups. But, if you have anything extensive done, it's a hit or miss. Dr Abby did some bonding on my teeth which was done poorly. When I questioned it she left the room and let hygentist deal with it. Which was, sorry. My hubby went in for pain in a tooth and he said he thought he needed a root canal. She drilled very deep and gave him a filling. Terrible pain after he came home. He called they said, sorry no appts open for a month,lol. We called Dr. Lopez on Alpine. He got him in and my hubby ended up with a root canal. We had 7 of us move over there. DR. Lopez is excellent!! read more

I've been going here for a few years now and the people here are great! Denise is awesome at what she does and the front desk is always so courteous. I highly recommend this office! read more

20+ years with Dr. Donelli was a blessing to me and my family. His professional demeanor and talent is second to none. His staff I could call by first name and would be recognized and acknowledged as I walked in the door, without having to check in. Dr. Dimke, who we see now has the same attributes as his predecessor. read more

I agree....pass on this business they are not accommodating to patients at all. I had a denture replaced there and I also have implants. The denture they gave me turned yellow and they basically tried to blame me, although I have had several dentures and this has never happened to me before. The implant they put in needs a new "O" ring every two months. One time I needed an adjustment to my plate and my mouth was really sore. They couldn't get me in for a week. Anyone with dentures knows how painful your mouth can be when an adjustment is needed. I would not recommend this place to anyone...the only thing they are interested in is your money. read more

My entire family of 4 were patients here for years. Last year, my daughter developed a cavity. We had it fixed there but they didn't do it right so it rotted under the filling and we had a horrible time with controlling her pain and appetite until we paid to have it fixed the second time. Last week my 7 year old daughter had to go in for another small cavity. They tried to do it without the gas and then kicked our daughter out and told her she couldn't come back because she was crying and disturbing the other patients. Fixing a cavity on a young child without the gas is ridiculous. We won't be back. read more

To start with if all you need is a cleaning, the hygienist are good. But my wife needed filling work done, Dr. Donnelli started on my wife's teeth and on the first one he somehow slipped and cut a deep gash in my wife's cheek, he said something like oop's and that my wife moved and it was her fault then had his assistant get gauze to pack it to stop the bleeding. Then on the 2nd tooth he was drilling and the bit flew out of the drill, all of your time my wife's cheeks being numb and not knowing that her mouth was very unprofessional being taken care of the dentist asked for a forceps to remove the drill bit from my wife's throat, then told his assistant that she needed to make sure that the bit was in securely and told my wife " it is a newer drill and it has happened before. The next day I called to complain my wifes mouth was infected she was in terrible pain and the receptionist said she talked to the dentist and that it was her fault she moved. All they did was send a prescription to the pharmacy for an antibiotic. And at first wouldn't even pay for it . We have a new dentist now. read more

I can't say I'm at all shocked at how low of a rating this dental office has. I left this office a few months ago due to excessive wait times and the overall unprofessionalism of this office. However, I called to get my x-rays emailed over to my new dental office and they now charge an excessive "administrative fee" to have any part of your file sent. I paid for that x-ray, but now have to pay to have it. It is cheaper to have a new x-ray done then to pay Riverside Dental's "administrative fee". I understand it is a business and I don't mind paying extra for better care, however, this dental office gives anything but better care and they charge a lot more than other local offices. read more

Dr. Demke mismatched the color of bonding in my front teeth. He would not correct or refund the cost so I could have another dentist correct. Even the Hygienist said they clearly didn't match. I can't imagine how they think this is acceptable. Costing me an additional 1600.00 to get this fixed. read more

I would not recommend Riverside dental. The staff was very unprofessional. I had a partial denture made and when I expressed that I was not happy with the fit or look I was insulted by the DR. the assistant and the man from the lab who made the denture. all saying they could not see a problem. like I said the fit is off the teeth are to big and they look ridiculous. I tried to stand my ground but the DR. left the room and would not come back. The man from the lab also told me my own teeth looked horrendous. Now I have to save up and find another dentist, IM sure my insurance wont pay for another denture. Worst experience ever! read more

DO NOT waste your time calling this office. Extremely rude counter help. Cancelled an appointment on me just to let me know there is nothing they could do to reschedule me in a timely fashion. Spend your hard earned money elsewhere with an office that actually treats their patients with respect. read more

Dr. Peter and Tabitha are awesome They always keep me comfortable and let me know everything they are doing and they make sure I never feel pain!!!!! read more

My 3 yo daughter hit her mouth and 3 of her teeth became loose. We did not have a dentist picked out yet. Riverside dental got us right in as new patients for an appointment same day and we were in the door and she was called right after check in. This was also my daughters first time visiting the dentist and she was not scared at all with the new environment. The nurse was very nice and showed her how the chair worked and explained everything as she went along to her. The Dentist was also very nice and gave my daughter ans son both balloons. My daughter and I had a great experience and we are now patients at Riverside Dental read more

I don't know why Riverside Dental seems to be getting slammed. But I have been going to Riverside Dental for over 8 years and find then to be very PROFESSIONAL, COURTEOUS, and HELPFULL. From my dental hygienist who cleans my teeth, my dentist Dr. Tartaglia who is very competent and thorough, and the business office staff, Sarah and Marta, who are so helpful with dental insurance and payments. You could not ask for any more. Yes, they are busy, but when I make an appointment, they are on time. I don't like going to Dentists, but I don't mind at all going to Riverside Dental. read more

Dr Aaby is great but office staff is horrible. They can't properly schedule an appointment to save their life. Will not be returning.

Dr. Dimke is an amazing Doctor! I have severe white coat syndrome when it comes to Dentists and I usually faint even at my cleanings! I wish I was joking but sadly am not. Within minutes of meeting him and his staff, his nurses and his staff make you feel as comfortable as possible! I felt like they were family by the time I left the office. He answers all of your questions and goes above and beyond to make your experience as easy as possible. I had 2 root canals the same day and I was terrified! He made the entire experience calm and stress free! He explained everything in detail and told me everything he was doing so I would feel more comfortable! They even have a therapy dog they can bring in if you need something to calm your anxiety! No other office is like this and I was very surprised at what a good experience I had! I was dreading this appointment for weeks! I will only see him from now on for all of my dental needs! read more

I'm new to the area and I scheduled a regular cleaning. I waited an hour and 20 minutes to see the dentist and never even got my teeth cleaned!!! Then they explained that 1st time clients only see the dentist and then have to schedule another appointment to get a cleaning. Never heard of such a thing and I've been to at least 5 dentists in my lifetime. Will not be going there again! read more

Avoid like the plague! We were faithful customers for 13 years, but when I started to not let them do fluoride treatments on my kids, question mercury-containing fillings, and ask for fewer X-Rays, the doctor kicked our family of 6 out! They did a fluoride treatment on my boy without my permission, after I had requested not to do it! They put a mercury filling in my wife after she specifically said no mercury (amalgam). And WE were kicked out? All for wanting a more natural approach to our dental health, which has worked for billions of people who have better teeth than most Americans do. I am now more into better nutrition, as Dr. Weston Price recommended over 100 years ago, for myself and my family. Nope. Riverside dental wants to cherry-pick their customers to extract maximum insurance money out of each and every customer. They are not interested in us avoiding all these extra treatments, and instead relying on the proper diet and nutrients to avoid cavities. That doesn't pay the bills. People getting every possible high-tech treatment on a regular basis pays their bills, which qualifies you as a "good" patient. A "bad" patient, like me, is one who wants to avoid cancer-causing radiation, fluoride, which lodges in the thyroid and harms I.Q., and mercury, which is one of the most toxic substances known to man. You just want to go in for a cleaning and visual inspection of your teeth? YOU ARE NOT WELCOME AT RIVERSIDE DENTAL! read more

I am really sad to see all of the negative reviews and it's too bad that those with negative reviews received the service expressed. I have had the opposite experience. I never wait longer than three minutes after I sit down before I am called back. Although I usually make mine first thing in the morning so they aren't back up from the day. I have been going to Dr. Abby for years and she is WONDERFUL!! I will admit that I have had a hygienist once or twice that was a little rough, but overall, that is not my experience. Dr. Abby is quick and efficient. She is one of the kindest people I have ever met! Highly recommend her! Furthermore, her treatment coordinator is fabulous. She always works as hard as she can and moves things around to get my insurance to pay as much as possible. I have never been "screwed" or scammed for money here. I hope there are more people with this experience that just haven't posted, but I think this place is awesome and I have never had an issue. read more