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    Steven D. Pooley, DDS

    4.2 (5 reviews)
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    Aspen Dental - Machesney Park, IL

    Aspen Dental - Machesney Park, IL

    2.0(44 reviews)
    2.5 mi

    In December, I called to confirm an upcoming appointment only to be told that I had been marked as…read morea "no call/no show" and that the appointment was canceled. This was surprising, as I have always communicated with the office when rescheduling. In September, I proactively rescheduled my Motto aligner checkup because I was traveling to California for my father's 70th birthday celebration. That call was handled without issue. Unexpectedly, my trip resulted in my family and me contracting COVID-19. We were quarantined for over a week and unable to attend the scheduled celebration. Upon returning home, I notified the office that I was still ill and could not attend the appointment. Again, I was told there was no problem and that I could call later to reschedule. However, when I contacted the office in late November, I encountered extremely rude service, was informed that I had been added to a "do not schedule" list, and was accused of missing multiple appointments, including alleged "no call/no shows." This was incorrect, and despite my attempts to clarify the situation and explain that I rescheduled responsibly, I was dismissed and told I could only request same-day appointments. Today, January 13th, I called to confirm a 7:00 AM appointment, as I never received a reminder. I was informed that it had once again been canceled for the same inaccurate reason. When I asked what missed appointments were being counted against me, the responses were inconsistent and unprofessional. I was told first that I had missed five appointments, then "several," and then six -- in a condescending tone. When I pressed for clarification, the branch manager hung up on me. I want to be clear: * I have never missed or rescheduled any of my gum-treatment appointments, all of which were scheduled at 7:00 AM. * The only appointments ever rescheduled were Motto aligner checkups -- and I always called in advance. * It is impossible to have six no-call/no-show events when I have not even had six total Motto appointments at this location. * The office has canceled my appointments without notifying me and has now blocked me from continuing care due to inaccurate records. I am currently dealing with gum issues that require ongoing treatment, and I have completed my Motto aligners. I now need follow-up care and information regarding next steps, including retainers. It is unacceptable that my dental health has been jeopardized due to inaccurate scheduling records, improper documentation, and disrespectful treatment by office staff and management.

    They called and said I would receive the refund balance now that the insurance paid out. I received…read more$19 of the original $29 which was posted to my card. I can't say that this is the way that all others who are in network with my insurance handle payments at all.

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    Aspen Dental - Machesney Park, IL
    Aspen Dental - Machesney Park, IL
    Aspen Dental - Machesney Park, IL

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    Moore Dentistry

    Moore Dentistry

    5.0(4 reviews)
    3.8 mi

    I have had some good, and some not-so-good dental care in my life, but I don't think I've ever…read morereceived better care than from Dr. Ryan and Tanya at Moore Dentistry. I'm a disabled veteran who does not qualify for dental care through the VA, so when I found myself needing dental care, I started looking for a way to do it with my limited income. I signed up for care through https://dentallifeline.org/, which offers Donated Dental Services for needy individuals. Donated Dental has a long waiting list, and you only receive services once. It took me several years to get to the top of the list, and Dr. Ryan volunteered his services for me. I ended up having to have two extractions, and a deep cleaning/root planing. Dr. Ryan gave me such a thorough, detailed examination, and then went over the best options for my care. I felt so at peace and at ease with him and his staff, and they were all willing to give me the time I needed to get all the information I needed. Tanya, and Dr. Ryan's office staff, gave me valuable information on how to find an affordable dental plan that I could sign up for, so that I can continue receiving care through Moore Dentistry. After my experiences in their chairs, I wouldn't want to go anywhere else! I extend my fullest heartfelt thanks to Dr. Ryan, Tanya, and the office staff at Moore Dentistry!

    I've been under the care of Moore Dentistry for over 40 years. First, everyone is incredibly kind…read moreand professional from the front office to each and every hygienist. The same can easily be said about Dr. Ryan, Dr. Lindsay and Dr. Sam. They are all incredible dentists, but also down to earth wonderful people. They always seem to have state of the art equipment to make your dental experience as pleasant and efficient as possible. They are also locally owned which means a lot to me. I have recommended their services to countless people and encourage whoever reading this review to feel confident that Moore Dentistry will give you and your family top notch dental care!

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    Moore Dentistry
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    Steven D. Pooley, DDS - periodontists - Updated May 2026

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