I was very satisfied with my overall. There were some hiccups at first but in the end, everything…read morewent very smooth. Upon arrival to the hotel, we ended up finding out that two of the coaches rooms were not ready, coaches rooms were apart and we had some parents near our room despite the head coach calling in advance to make the change. Despite waiting, we were able to get into our rooms, the rooms had our names customized on the TV which I thought was very thoughtful and they ensure to have makeup remover wipes for the girls. The rooms were nicely made and very comfortable. We coordinated with the front to let them know a mass of our girls would be down for breakfast between 7-730 am and my girls let me know they were so so happy with breakfast. Overall the staff was so kind and friendly to everyone despite the little hiccup. We for sure will be returning next year for state again.

I stay here for when I come in town for work. I must say I love this hotel, never have I had an…read moreissue. The staff is super friendly. Angel at the front desk is very helpful and nice. Breakfast is good, rooms are clean, pool are is nice. I've never heard any noise from traffic at this hotel, it's a little off the road. There's also a nice area to walk around the hotel and restaurants across the street. If you need to stay near the airport, stay here.

An outdoorsy camping lodge feel with access to all the local amenities like Red Lobster, Vooodoo…read moreDonuts and Ross Dept store. This lodge has it all. Comfy beds, spacious gorgeous river rock/slate type showers, well stocked keurig coffee machine, flat screen tv and very spacious room with king size bed. Easy check in at front desk. There's also complimentary coffee, tea and hot chocolate the front staff make by request. This is a very large gorgeous lodge with built in logs and granite/volcanic rocks throughout their property. You feel like you're in the middle of the woods in a log cabin, but you're not (lol). One of the best features is the serenade of birds over the speakers throughout the day. Tranquility is the word that comes to mind when you stay here. There was a very large group of homeschoolers for some type of retreat but they were all very well mannered and not rowdy at all in comparison to other experiences we have had with large kid groups staying in the same hotel as us. Would've been nice if there were more healthy options in their small store and the prices were hefty. We saw the prices and did not purchase. Absolutely appreciated the free water station. Overall this was a very nice comfy stay for us. Would definitely stay here again and recommend to all. The price of the rooms were super comparable and worth the cost.

We've stayed here some years ago, and again last week. This is a beautiful hotel, themed like a…read morecampground lodge in the Pacific Northwest. They have at least two elevators, which is a big plus. We had a king bedroom, with a very comfortable bed, microwave, fridge and Keurig coffee maker. Very nice, everything in great condition, although a grab bar in the shower would be nice. They have a gym, pool and hot tub, all well-equipped. The hot tub was wonderful. There's also a small restaurant/bar inside (breakfast was not included in our stay), a koi pond outside, and coffee, tea and hot chocolate available behind the front desk (they make it for you). The Heathman Lodge is a lovely and comfortable place to stay while in Vancouver. Check it out.

There are two Homewood Suites in Washington State that are our "go to" places for a weekend away…read more One is the Homewood Suites in Richland. The other is this particular property. The property was going through a full remodel the last time we stayed. Our room had not been one of the remodeled rooms, having a fireplace, a dining table, and seating that was comfortable. A member of the team who dined with us was easily accommodated at the table. When we arrived we were a bit disappointed. We were scheduled for a 4:00 PM arrival and check in. We stopped for dinner first, arriving at about 5:00 PM and our room was not ready. We went back to our car and waited until about 5:25 when we were notified our room was ready. We were expecting the same comfortable feeling as our last visit. The room was now very modern, almost cold feeling. Don't get me wrong, the room was comfortable except a high back chair was no longer in the room, a modern "L" shaped sofa bed with a low back was in the living room. The room lacked any of the character we have come to expect. I commented to staff whom I met on our last stay, and they privately agreed. There was no longer a table in the suite. Instead there was a "waterfall" bar height "table." The suite was as shown in the photos with the fireplace having been removed during the remodel. The breakfast buffet was above average with different offerings every morning to go along with the eggs. The breakfast area still had the lodge feeling that we have come to expect. It was clean and very comfortable. Coffee was strong and hot, so I was happy. The property was well maintained, except the garbage outside of our room was not emptied in the four days/three nights we were there. The room did not meet our expectations as they were based on our last stay. Things change, I understand that. Had the room been ready on time and the garbage been emptied from immediately outside of our room this would have been a much better review.

Hotel is dirty and run down. Bed was on a metal platform, slept like a piece of wood. The "king"…read morebed wasn't even a king, it was a full. Breakfast was dry, grey meat. The room was full of dead bugs and rust, filth. The hotel grounds have cigarette butts everywhere. Just a gross stay all together!

I had an overnight stay at Hilton Vancouver WA for work, and this location was extremely…read moreaccommodating and perfect in every way. The staff at this location were all very courteous, and welcoming. This is one of the first Hilton locations I've visited that makes sure HH members are acknowledged in a memorable way, there was a spin the wheel for HH member's offering a chance to win additional points and/or free parking (I won free parking, very much appreciated!) The room was spacious, clean, quiet, comfortable, and modernized. The onsite parking was very well secured no matter how late your arrival could be the staff go over and beyond to ensure guests and staff enter the garage. The onsite restaurant Gray's offered a good mix of breakfast items for all dietary preferences. The conference rooms are spacious, and sound proof as there were meetings being held in the rooms next to ours and there were no disturbances. This Hilton location rates high for excellent customer service, cleanliness, and hospitality. I quickly suggested all of our team meetings be held here, and will add to my list if I ever need a place to stay with my family; I highly recommend!

I learned an unfortunate lesson on this trip: never check in through the Hilton app if you're…read morearriving by air. If your flight gets hit with a ground stop, the hotel's position is essentially that you're already checked in -- even if you're several states away with no physical way to arrive. When I explained the situation, the conversation quickly turned into me asking to simply be checked out and accept a one-night penalty. I was more than willing to cover that, but I wasn't willing to pay for the entire stay when travel disruptions were completely out of my control. What was most disappointing was the lack of flexibility or guidance. No alternatives were offered, and there didn't seem to be much concern for the realities of air travel. For a property that presumably serves many business travelers, the response felt far from traveler-friendly. Based on this experience, I won't be booking this location again and would recommend choosing a property that better understands the unpredictability of airline travel.

I absolutely loved my stay here. The hotel is beautiful, modern, and impeccably clean, with…read morebreathtaking views and a fantastic waterfront location. Every staff member I encountered was friendly, professional, and genuinely helpful. I was especially pleased to find that the rooms have hard flooring instead of carpet, which is a major plus for me. Given the quality of the hotel and its incredible setting, the rates are very reasonable. I will definitely be back.

All around great experience at this beautiful, centrally located hotel. It looks like a newer…read morebuilding, so it hasn't been broken in by too many travelers yet! The highlights (apologize for no pics of the room itself): - large room with nice quality furniture (hefty, solid) - comfortable bed - spacious bathroom, well laid out with thoughtful placement of the necessities - typical wall-mounted body wash, shampoo, and conditioner with a nice holistic blend (not heavily perfumed) Recommend the 4th floor, which gives you access to a large outdoor seating area just off the elevator bank (sorry, no ciggies or cigars allowed). Each floor has its own "hydration station" (toot toot!) with ice, a water dispenser with 3 settings for room temp, ice and water, or just ice for your sippy cup. And a microwave! That was a nice touch. Didn't try the restaurant, but the bar was a great square design with 2 large TVs for your favorite sports game that were visible from most of the seating. Local musicians play live on Fridays and Saturdays, and they were QUALITY. Bartenders were professional and friendly, with a flair for some great mixology (thanks, Leo!!). The 24 hour market in the lobby was stocked with anything you could need! Sundries, snacks, beer, and wine, you name it! And best of all, we were located on the newly developed waterfront with a wide array of walkable restaurants, tasting rooms, breweries, and a several mile path along the beautiful Columbia River. Additionally, just a short walk away was the lovely year-round, rain or shine Farmer's Market by Esther Short Park, which had an amazing variety of local offerings. Worth every penny, and we look forward to staying there again next year.

What a gorgeous view! This hotel sits just outside downtown Portland in Vancouver, Washington. The…read moreindoor colors are calm and relaxing, and the rooms are appointed like most hotels -- comfortable and well done. But what I absolutely LOVED was being able to open the window and actually smell and feel fresh air instead of that stale, recycled AC air most hotels seem to have these days. That alone makes it worth staying here. The view is amazing, there are tons of restaurants and pubs within walking distance, and best of all -- it's clean, no street peddlers or homeless noted so I felt safe walking around by myself.

This was my second stay and overall a very nice experience but below are the good and needs…read moreimprovement. The Good The hotel is located in the newish Vancouver (WA) waterfront west of I-5 bridge. Hotel has a valet ($$$$) but there is plenty of metered street parking nearby and a newly built parking garage one block away. The hotel itself is new, smells good, fireplace in lobby, and well-appointed throughout. The staff are very friendly and attentive, and my check-in was quick. Free wine tasting in lobby and drink coupons for restaurants (more on these later). The rooms are well appointed and clean with comfortable beds, large TV, and even a bedside sound machine and earplugs (hmmm, more on that later). Nespresso machine, bottled water, small fridge, shampoo, conditioner, body wash, and body lotion in bathroom. The hotel is designed with a large atrium in the middle with all room facing inward. This includes a large space on Floor 2 where all floors look down on and includes comfortable seating areas, communal desks with plugs, etc. However on both of my visits this space was either unavailable or overrun by event groups. For dining, the 13 Coins restaurant ($$ pub), El Gaucho ($$$$ steak), top floor bar ($$$), and coffee shop ($) are connected to hotel. And within two blocks are at least 10 restaurants. Room service is also available. Needs Improvement Hotel fees. Although I didn't notice on my first visit, the hotel's taxes and fees are high, most notably a sneaky daily $29 called "Destination Fee." Or as I call it "the Spirit Airlines approach." Can't you just build into the room price? I didn't see this when I booked but guessing there's some fine print somewhere. It also explains the "complimentary" drink coupons at check-in. So here's how my $423.30/night broke out, $354.35 Accommodation $23.03 State Sales Tax (6.5%) $8.15 City Tax (2.3%) $7.09 County Lodging Tax (2%) $2.00 Tourism Fee $29.00 Destination Fee Hotel noise. The hotel has both outside and inside noise. Outside it's cars, motorcycles, tugboats, and people up and down the main street out front and river. Cue the earplugs and sound machine. Higher floors facing the river are better. Weekdays - and I experienced this on both visits - it's the convention they are hosting. And they host a lot of groups. People gather in the main atrium space where all rooms are exposed. My room was on the second floor where I had people gathered 15 ft from my door chatting early in the morning and socializing into the evening. I recommend avoiding floor 2 and going with floor 4+. Space availability. On both visits the atrium space was reserved to groups and unusable to guests. So for portions of my visit I had to stay in my room to work and relax vs use the space as advertised when I booked. Call ahead to find out what groups may be booked. All in all, I had pleasant stays and would return at $199/night or midweek to avoid noise. But I can't justify $400+ again.

We stayed here twice within a week during a recent road trip. We had been here before. This hotel…read moreis located off of busy Mills Plains Blvd. Yet, it was far away enough from the street that I didn't hear any traffic at night. Though Residence Inn's are for long term stays, we like staying one night because the rooms are bigger and have a full kitchen. Check in was different both times. On my first visit, the front desk clerk didn't say much. They did their job. No small talk. During the second visit, the front desk clerk was more talkative, and did his job. Both times we were given a nice room. The rooms here are your normal Residence Inn rooms with kitchen, bedroom and a living area. Bathroom is standard with shampoo, conditioner, soap and lotion from North 39 degrees. The bed was comfortable enough to give me a good nights sleep to drive 400 miles the next day. The gym is adequate with treadmills, ellipticals and weights. It was enough to give me a good workout. It's a good hotel. For some reason, my wife likes it. We probably will be back.

I would give this property 10 stars if possible. The service was fantastic. In particular, Saye was…read moreEXCEPTIONAL. Saye was so kind and ensured every guest who passed by was seen, felt noticed, and valued. Thank you Saye!! The housekeeping staff and breakfast team worked their butts off to provide a wonderful stay. I would highly recommend this hotel to anyone looking for a relaxing stay in a convenient area.

Quality/Quantity - Good size, clean rooms, fridge and…read moremicrowave in the room. So nice to have a warm complimentary breakfast. If you visit, you HAVE to try the sausage gravy (& biscuits)!!! Free coffee and tea, I think 24 hours. But at the end of the night, they ran out of hot water. We told one of the receptionists that the hot water was empty and she told us she was going to refill it. Atmosphere - Free wifi. Plenty of parking, easy in and out from the freeway. Indoor pool, hot tub. Small Gym. Small business center. Free DVD library, lounge area. Vending machine only on first floor, other floors were empty Coin laundry. FYI - we already told the front desk, but the branch outside our window kept getting blown and hitting our window; this might be a future safety issue. Service - Excellent, the hot breakfast is what took this over the top. The employee in the breakfast room is such a hard worker, please give her a raise!! Price - I think approximately $120 a night. Owner Comment - Congrats on your success since 1991. Holiday Inn, the parent company, has been around since 1952. We had such a good experience (again) with your brand that you might be our go to stay in the future.

Nothing special going on to give 5 stars. The place is under construction at the moment and while I…read moreget that.... Yesterday they were testing fire alarm at 9 am without warning. Yep scared me half to death the first time. However it went off 5 more times that morning so you get used to it. Just wish I had had a heads up. Other than that it's a nice place to stay except it could use some sound proofing inside and out.

We thought this was good, we stayed in the 2-bedroom room and it was quiet and enough that 4 people…read moredidn't feel overly crowded. The pool was packed and a little cloudy which always gives you pause and my daughter found and earring on the bottom. But breakfast was decent and the stay pleasant, solid overall.

My husband and I stayed for two days, payed for a rm with a jacuzzi, the Jets didn't work, there…read morewere ants, the refrigerator NEVER got cold and there was a black hair on the conditioner bottle that was stuck to the shower wall, GROSS, we will NEVER stay there again, it was our ANNIVERSARY! It sucked, especially for how much money we spent. NEVER AGAIN. If I could put a ‐ star in I would.

My husband I travel quite a bit and usually stay in Hilton properties. My husband travels…read moreapproximately 75% of the time for work and usually tries to stay at Hilton properties. He is now rethinking whether or not he wants to use Hilton anymore. They are typically excellent and welcoming. This stay was absolutely horrible. I only slept in the bed once for 5 hours. The rest of the time I only showered, changed clothes and laid down for an hour or two. My mother was at Peace Hospital and dying. I rarely was even in my room which was a good thing. It was extremely loud, dusty and not user friendly. The bar was closed as well as any dining options. The "breakfast" was not good. Hilton usually has good food. This was nasty. I didn't want to chance it and didn't eat. I later found out that being a diamond member meant absolutely nothing to these people. They acted like they were doing the customers a favor by "letting" them stay in this hotel. I tried to buy an OJ at the front desk and the disheveled male didn't have a clue how to do this. I told him to forget it and I would go elsewhere once I changed clothes. The staff with the exception of Renee were not helpful. She was professional, emphatic and efficient. Unfortunately, she worked day shift. I came back to the hotel at 4 am and my key once again did not work. The front desk person was a disheveled male who was asleep at the front desk. I had to bang on the window and wake him up in order to get in to the hotel. He was extremely rude. I think that he was actually a maintenance worker. The next day, once again my key didn't work and this time a housekeeper was in the hallway and opened the room for me and offered to go and get me a new key. She did this and I sincerely did appreciate it. However, that night the girls soccer team stayed there and were running up and down the hallways and the noise level went up again. It wasn't the girls fault. The hotel is under renovation and should be closed until completed. They are developing a horrible reputation in the community. If I had read the Google and Yelp reviews prior to booking the reservation, we would have never booked that hotel. I was there for 4 nights and 5 days. Never once did housekeeping clean my room even though I asked at the front desk. I was told later that because they are renovating, they are short staffed and don't have to clean the rooms. Unbelievable. And to make matters worse, they ended up telling me if I wanted to extend my stay I would have to move to a different floor. My mother was dying and the last thing that I wanted to do was switch rooms. Therefore, I decided to check out and move to a different hotel. Because of the horrible experience that I had there: keys not working (had to be replaced 3 times during my stay), getting locked out of the hotel, internet not working, no room housekeeping services, rude unhelpful staff and a leaky shower that when I tried to sleep it never stopped even though I did inform the front desk that it was an issue and the fact that even though we called to complain, we were told that we would get a refund within 3 days. This didn't happen so we called again. We were informed that Jessica the onsite manager denied the refund and stated that there were no issues. I would never stay there again. The fact that they are renovating and short staffed along with NO amenities is unfortunate. However, due to their bad behavior, I will NEVER stay there again and am now reconsidering whether or not to stay at anymore Hilton properties as there are definitely other options available. They may have stolen/robbed me of the money that I paid for the room. But, in the long run, I am going to tell everyone that I know to avoid any Hilton properties in Vancouver, Washington.

OVERWHELMING PAINT FUMES IN ROOM. This hotel is under renovation and they are having guests stay in…read morerooms that are only partially renovated. These rooms should be out of order. I had to leave due to paint fumes. I couldn't bear it for more than a few moments. I tried to check out at the front desk after only 1 hour. They claimed they couldn't check me out and refused to refund my money for the night. I had to stay at another hotel for the night. When I contacting the general manager for a refund, my request was denied. Poor quality and poor customer service. Unacceptable practices for hospitality & management.