i am very very lucky to have found Dr Cho and his incredible staff. I had a challenging situation and had given up. He was kind and never gave up on my situation. i wanted to wait a year to write this because i could not believe (nor some other surgeons i saw) that he did it and over a year out now and it is a great implant - solid like a rock. Incredible bedside manner, easy to talk to and so competent in his work. Staff was also kind, approachable, informed and organized. Highly recommend read more

I called Dr. Sung Hee Cho's office at Riverside Oral Surgery on 11/13/23 for an appointment. They confirmed that Dr. Cho took my insurance as an in network provider and I was given an appointment for 11/28/2023. On 11/14/23 the receptionist left a voicemail to discuss payment prior to my visit. When I called back I was informed by the receptionist that because I was seeing Dr. Cho for a "syndrome", Dr. Cho told the receptionist I would be denied in network benefits and I would be required to pay $350 for an initial consultation. I confirmed with the receptionist that patients who did not see Dr. Cho for a "syndrome" would be entitled to in network benefits. I was told that Dr. Cho would keep my appointment for 11/28/23 if I paid $350 in cash instead of affording me the ability to use my in network benefits. I will be reporting Dr. Cho to my insurance company and to the Attorney General's office. It is stressful enough to have a rare condition and a "syndrome". Dr. Cho could have easily stated that he does not treat my condition of Ernest Syndrome. However, he chose to still see me and take advantage of a patient trying to get out of pain for $350. read more

I had to take all 4 wisdom teeth out and told everyone available to listen that I was TERRIFIED!!! I randomly received the referral and THANK GOODNESS!!! Dr. Cho was PHENOMENAL if I could give 100 stars I would. Dr. Cho was upbeat, friendly, professional, and true to his word - I felt nothing. I had so many concerns and put them all at ease! I'm so grateful I found Riverside Oral Surgery! Wish ALL doctors were like this! read more

This is for the Englewood office, but I'm sure they are all equally horrific. I called on 2 different occasions and spoke with 2 different people and explained I didn't have dental insurance but I did have a dental discount plan. I asked the price for a consult & panoramic. Both individuals (who had a major attitude) quoted me $121. At the end of my visit I go to the front desk and they tell me it's $324. I asked why it was so much more money than what they quoted me & they claimed it was because the 3D x-ray costs more but they didn't say that when I called in advance to find out how much it would cost. Maddy didn't care or apologize for the "mistake." Dr. Perrino gave me his card at the end of the appointment w/ his cell number and offered if I had any questions to give him a call. I was there on Wednesday 3/3/21, called him on Friday 3/5/21 at 4:30pm, left a message that I had some questions and never received a callback. WHY OFFER IF YOU'RE NOT GOING TO DO IT? I am a previous patient with Dr. Federman who sadly retired and never once did I have this problem. The guy at the front desk at the time Dr. Federman was there was very nice & pleasant, unlike the staff now. After paying I asked for a treatment plan and Maddy said someone would call me. I asked who? She said Tai. I never received a phone call. I called on Thursday 4/4/21, spoke to Tai who told me they don't give written treatment plans. I had to push the issue to get it in writing. After giving me prices over the phone that weren't clear on what exactly they covered, she emailed me a "treatment plan" with their rates & the total I would pay with my discount plan, but it didn't break down what each service would cost with my discount plan so I could see it itemized. I asked her for this TWICE, and TWICE she sent an unhelpful piece of paper with her handwriting scribbled all over it. I guess it's too much for her to DO HER JOB and provide a detailed, transparent treatment plan that a patient is entitled to. Who is going to make another appointment without knowing how much it costs?! Maddy asked me before I even paid her at the time of my first visit if I wanted to make another appointment. NOT WITHOUT KNOWING PRICE I DON'T. They are lazy, rude and shady- stay away. I miss Dr. Federman! read more

The we were keep waiting a total of two hours. The doctor keep trying to push unnecessary X-ray and removal of impacted wisdom teeth. We were there for removal of excess gum tissue not removal of wisdom teeth. After he could not convince me he tried to convince my teen. After the appointment I paid in full gave them my insurance information and asked them to have the check sent to me since I paided in full. Well the check was sent to them and I had to wait almost a week for them to reimburse me. No mail time I picked it up read more

The billing department is absolutely horrific. I've been calling about this bill for almost a year. They can't get it straight. I have had several phone calls with different associates. Spoke with Linday. She said desregard statement you shouldn't have seeen that info. They sent statement WITHOUT AGREED UPON PRICE FROM MY INSURANCE COMPANY. PAY ATTENTION TO THAT. You don't get statement for months. Last month I got THREE! All with the same information. I've been calling for a month to get someone on the phone....6 phone calls ...no call backs. The doctors are great but I cannot reccommend this place because you will be paying money you don't owe and will spend hours on the phone (if you can get someoneto talk to or call you back, good luck) to reconcile bill. Don't believe what they tell you when you check in of what your out of pocket will be. It will be MUCH MORE. STAY AWAY for that reason alone. read more

I am really very satisfied with the job done by Dr. Cho who had my 4 wisdom teeth, 2 of 4 were impacted, extracted on 03/25 last Monday. I am recovering very well now, not feeling too much pain and very little swelling after 48 hours. I would recommend Dr. Cho for anyone who need oral surgery based on his great knowledge, credentials and most of all experiences. If he says you will be all right, I will take care of this then you can believe it and relax... THANK YOU Dr. CHO! read more

The billing department at Riverside Oral Surgery broke their contract with my insurer Cigna and charged me $300 for a component which I uncovered on my own. Lindsay in billing told me that the doctors tell them how to bill, blaming my oral surgeon Dr. Cho. She also told me months after the fact that the $300 was a legitimate "retail transaction" outside the insurer. Cigna told me that was a lie and I should not have been charged. Subsequently, after I filed a complaint with Cigna Lindsay walked her lie back and told me on two occasions that she would credit my HSA card that day. I was never paid. Lindsay / Riverside Oral Surgery "fraudulently" charged me hen lied about it being legitimate. Beware, they take your money in advance. I had to file a complaint with my insurer. Cigna told me I would eventually be reimbursed but who needs the hassle. There are many good oral surgeons in Bergen county. I regret that Cigna filed the complaint against Dr. Cho. He did nothing wrong. It was Lindsay in the billing department that stole my money and lied. I strongly recommend you avoid Riverside Oak Surgery. read more

Staff is friendly and informative. Doctors took good care of My mother who needed teeth extracted and had many questions. Nubia was patient and clearly explained everything involved with billing to her. What most stood out is that I had to take my 2 young boys with us and 1 of them left behind his treasured ice pop holder ‍ and we couldn't find it. The office mailed it back to us WITHOUT US EVEN ASKING. It definitely was a great gesture. read more

I had four wisdom teeth extracted by Dr. Lynn. After being extremely nervous to the point where I was going to cancel the surgery I was pleasantly surprised. Although taking 4 teeth out was not walk in the park, what made it so much better was Dr. Lynn and the staff of Riverside Oral Surgery. I can tell that Dr. Lynn is extremely great at what he does. I can't feel or even see most of the stitches in my mouth. It only took 40 min to finish. After the third day I am almost back to normal. It seems like he took great care in making sure not to disturb much in there. Although i was nervous and about to pass out in fear, Dr. Lynn made a few jokes as an attempt to get me to calm down. On day three I even got a hand written note from him. Such an amazing and talented doctor. I recommend him. read more

I called Riverside for an urgent appointment as one of my wisdom tooth gave me terrible grief over the weekend. Jennifer at the reception was very helpful with information & promptly accommodated me for both consultation & extraction. The entire registration is online which is an additional plus. Dr Cho was very professional at the consultation - patient in listening and also explaining the procedure. He provided me all options to ensure the procedure caused minimal discomfort. He got all 4 wisdom teeth out in about an hour and specially followed up with a call later in the day. The nurse, Bobby was extremely empathetic and ensured I was comfortable throughout. Post the surgery, the office was always prompt and available to answer all my questions. I would totally recommend this practice - for Dr Cho, the nurses & the office staff! read more

Dr Cho is an amazing doctor! He explained everything thoroughly and made my son feel very comfortable before extraction. It was quick and very professional. read more

This was the best dental experience I've ever had. Dr. Cho was beyond wonderful. He was professional, friendly and explained everything thoroughly and patiently. I will definitely recommend him to anyone who needs oral surgery. Thank you, Dr. Cho and team for making what could of been unpleasant, a breeze! read more

I cannot say enough about Dr. Sung Hee Cho and his staff at Riverside Oral Surgery in Westwood. Everyone here welcomes you with a smile. About a year ago I underwent a procedure which caused me more anxiety than pain. From the first moment I met Dr. Cho, I knew I was in the best hands. How many physicians do you know who'll take the time to send you a personal thank you note saying "Thank you for letting me take care of you?" He is a first. He is talented, calming, well-trained and the best! I highly recommend him and am so grateful for his expertise. The staff of assistants, nurses and so forth were understanding, kind and compassionate. One more thing- in the waiting room there is a digital fish tank on the wall. I don't know about you, but having a tool like this to view before a procedure is so relaxing. Watching those fish swim around made any fear of mine disappear. read more

I had a great experience working with Dr Federman, who removed one of my wisdom teeth in an emergency last year and the other three earlier this week. Everyone in the office was very friendly and explained the procedure to me thoroughly so I wouldn't be nervous. I would happily recommend Dr Federman and Riverside Oral Surgery read more

I had two upper impacted wisdom teeth extracted by Dr. Cho on Wednesday and I have never felt better. Dr. Cho and his staff were incredible. They made me feel so comfortable, as I was extremely nervous, and made the experience great. After my surgery, Dr. Cho told my mom I would have little to no swelling and almost no pain and wow was he right. He never even prescribed me pain killers because he didn't think I would need them. I am now three days out of surgery and I feel fine! I am still a little nervous about chewing but other than that, you would have no idea I had my wisdom teeth out! Thank you Dr. Cho, his amazing staff and everyone at Riverside Oral Surgery!! read more

Dr. Cho is one of the best physicians I have ever encountered. He is highly trained with exceptional credentials, a great decision maker, articulate and clear in explaining his treatment plan. Throughout my surgery he asked how I was doing and he was extraordinarily kind in all my interactions with him. Medical treatment doesn't get better than this. I highly recommend him. read more