I absolutely LOVE this dentist's office...the entire office staff is warm, caring & friendly, the out of pocket cost is reasonable, it's a deal for the exceptional care you get here, the hygienists have amazing hands (especially Denise - her skill is unmatched) I've been going to this dental office since childhood, for decades now...and I can honestly say that I love going to the dentist because I go to Ramapo Dental. Pain-free, gentle dental care is what you get w/ Dr. Gusmano and his staff! My teeth feel so clean and smooth right now...that I had to write a review....PS I've been to other dentists in Florida and California, and Nobody else that I've been to can compare to the care that I receive here...They are just simply amazing! With or without dental insurance this is the only place I would go from now on...I'd rather fly back to NY for my cleanings and dental exams than go to anyone else... FYI - If you do have a cavity that needs to be filled, they use laughing gas through a pleasant smelling nose mask and then apply a topical numbing agent, and then they do the numbing injection in that same spot - which doesn't hurt at all, so when you get work done in your mouth, you might hear it, but you don't feel pain...and they fill cavities with a white filling, so you can't even really tell where you had a cavity, so your teeth still look great! Hope this helps ease your fears if you're one of those that are scared of the dentist. This dentist office is definitely for you! read more

We've been going to this dentist office for almost 20 years, and it's with a heavy heart that I say I can no longer recommend this place. My youngest daughter got a referral from her orthodontist for 2 extractions (baby teeth that never fell out on their own, braces time). At the first appointment they needed me there as her mother, totally understandable. She brought her older sister, 29, along instead since she's her comfort person and dentists make her nervous. I took a day off work for her next appointment, not knowing if she might be in a lot of pain, but instead the doctor wanted to speak with her orthodontist first. Another wasted day off. We complied and helped set up that conversation. They agreed the dentist would do the extractions and then also install her brackets, which we later found out after speaking with our insurance makes more sense financially for them since extractions alone don't pay as well through insurance. Then we waited over a month, having to call the office ourselves just to find out if insurance had approved anything. Understandable that processing takes time, but frustrating that we had to keep chasing them for updates, especially since this office used to communicate so well. We finally got an appointment almost 6 months out. Meanwhile her orthodontist had already started wires and brackets on her other teeth and was just waiting on us to get this done. On August 17th we got a call saying there was an opening sooner, so we jumped on it. I took yet another day off. We showed up and waited over 45+ min before I finally asked the front desk what was going on. Turns out we'd simply been forgotten, again understandable, people make mistakes. But once we were finally seen, we were told nothing could be done because they never ordered the supplies needed for the bracket installation. All that time, all that stress on my daughter, for nothing. The doctor kept saying he wasn't sure what happened since it's not really his office (they rotate a few different doctors through who are only there once a week or a couple times a month, and it shows). I asked to speak with him and the office manager and no one took any responsibility. It turned into finger pointing, and their solution was to reschedule yet again and suggest I just find a new orthodontist. The worst part was that all of this played out in front of my daughter, who was already anxious about this procedure looming over her for the third time. Watching the adults around her act unprofessional only made her more convinced something was actually wrong with her teeth. For context, this office was acquired by Dental Care Alliance about a year ago (not sure exact time), and it's gone downhill since. Prices jumped noticeably, which we accepted since we know that's often out of an individual office's hands. But they've also lost a HUGE amount of staff this past year, especially at the front desk, and I think that's a big part of why things have fallen apart. Profits shouldn't come at the expense of patients. You lost staff and now you are losing patients. This used to be a place with some of the most knowledgeable, experienced doctors around, run like a well-oiled team. I can't say that anymore. It feels like corporate greed took over and hollowed it out. One bright spot: the hygienists here are still some of the kindest, most professional people you'll meet. If you end up in their chair, you're lucky. They are the only reason this wasn't a 1 star review, you'll probably see tons of positive reviews for them. Just don't expect the same from the rest of the experience anymore. read more

I will preface this review that i am a cash patient. I do not have dental insurance. I was a patient of ramapo dental for a few years, and never really had a bad experience, per se. The dentists were good. The staff was cordial. All good. Perhaps 4 star worthy. All until I called to inform them that I will take care of dental work ONE TIME at a different dentist, as i chose to see a holistic dentist for that particular issue. The receptionist blew up at me, using every word I told her to turn it back to me, as if that would convince me to do the work at their dentist. She even said that 'the dentist might not want to take you back!', because i dared to pay elsewhere for ONE SET OF DENTAL WORK. I realized then that all the glitters and sparkles are part of a ploy to get you to give them your insurance to bill or credit card to pay. The moment you choose to get a second opinion or feel like some work needs to be done elsewhere, you will be met with attitude and berating. To summarize, as long as they are actively making money off you, especially as a cash patient, you will get 10 star service. But as soon as they will lose even a dime that you will pay someone else ONE TIME for dental work, they treat you like garbage. For your own sake, find to a dentist that respects your decisions as to where to get certain dental work done. You have that right as a patient. There are multiple adult dentists in the suffern area. Find yourself a dentist, not a dental business. read more

They rush you through everything. The doctor barely took anytime what so ever with me. Also it seemed like the doctor didn't know what she was talking about or she was talking so fast about my teeth that I couldn't keep up, but had the time to ask me if I saw anything after I died... very unprofessional. read more

My daughters had the most horrible experience here. Both had to return more than 3 times due to extreme pain after having a cavity filled and then were told to go to an endodontist for a root canal. Why couldn't that be determined before trying to correct a problem three times? They sure were quick to take payment, though. And because they don't accept their insurance, everything was out of pocket and extremely expensive. Then they had to pay more money to a completely different dentist to correct the problem. Do not recommend. read more

Most stress free experience I have ever had at a dentist's office!! Dr. Steven Chichetti is so caring and compassionate! Explains your procedure and treatment plan fully. Explains to you everything that is going to happen before hand and makes sure you are comfortable and informed during the procedure. He is experienced and gentle. Terri, his assistant is the best and is constantly making sure you are comfortable, explaining the steps and have everything you need. The office staff (can't forget Lydia) and assistants are all pleasant and check on you throughout your procedure. Plenty of laughs during your visit!! And best of all he calls the next day to follow up on you and make sure you are alright!! Highly recommended!! read more

Ramapo Dental Care - Dr. Steven Chicetti! Ramapo Dental Care - General Dentistry Near Me - Suffern, New York

To start this place is amazing! I'm a truck driver from California and am currently in the area for work, a few weeks ago I cracked my tooth (molar) in Louisiana I was going to wait till I made it back to San Diego to get it fixed FYI I am prior military (Iraq vet) so my insurance (medical and dental) covers me only in my home town?!?! That has to change! Anyway Well last night I finished off my tooth and to my discomfort I had an exposed nerve I could not sleep I could not eat sooo much pain. On Saturday morning 4-25-15 I called around and was put in contact with Ramapo Dental at this point I didn't care what the fee would be I just wanted the pain to go away well DR. Gusmano took care of me he did a pulpotomy on me, he then patched me up and sent me on my way feeling like a million dollars! Here is the part that is most touching and endearing to me. I go to pay my bill and DR. Gusmano commences to tell me thank you for your service to our country and shakes my hand and says "this ones on me" I was truly blessed to have met him and find his practice open on a Saturday of all things! Dr. Gusmano you are a wonderful person and I wish only the best for you and all of your great staff! You have made a friend for life! Thank you so much Ramapo Dental! read more

Made an appointment here on the recommendation of a family member. I came in for my appointment and gave them my dental insurance card and told them that this would be the first time I was using my dental card and to let me know if they had any issues processing it. They told me that my insurance wouldn't be active until 2 weeks from the point that I was trying to make my follow up appointment for, and that we would need to make it for after that two week time. I said fine. Two weeks later I had appointment one of two for a crown implant. The first appointment was complete and I was set to come back in a week and a half once my tooth was created in the lab. Here's where it goes bad: I get a call saying they were wrong about my insurance, it's not covering the procedure and that I needed to come up with $800 for the rest of the procedure before my appointment in three days. That if I couldn't come up with the money I would not be getting my tooth. WHAT?! They have some scam running here, saying that their procedures are covered under my insurance and then getting you to consent to treatment, only to be called after half of the treatment is complete saying they were wrong. Luckily I had the money, but what if I didn't? Would I be stuck with a temporary tooth in my mouth until I could save it up? Avoid this dental practice at all costs.... Go somewhere that knows whether or not they take your insurance and if the procedures they are telling you are covered are indeed covered. This place has not heard the end of me, I will be doing whatever I can to ensure that they never see another patient again. read more

Best dental care around! Super friendly, professional staff. Quick and painless appointments. Actually cared about my well being and followed up on how I was doing. Were able to give me an appointment within a week! Would recommend highly without hesitation. read more

Been going to carol my whole life! Love this place. Super nice people and very thorough cleaning! You won't be disappointed.

The best teeth cleaning I ever had. Well done, gentle, and I felt very comfortable. Staff is very friendly. Strongly recommend it.

The staff at Ramapo Dental are extremely friendly. They are professional, loving and caring. I will not go anywhere else. I highly recommend them. read more

I live in NYC now, but travel back to Suffern because I've been going to Drs. Gusmano and Fagan for so long and they really are the BEST!!! They're flexible with appointments and their office staff knows all of the patients by name... it really does have a family feel. I don't normally post on yelp, but after reading the young lady's post below, I just couldn't help it! Sounds like there must have been a misunderstanding there because all of my family and friends rave about this place! read more

I have been a patient of this office for almost 50 years, since Dr. Urcioli started it. My experience over the years has been exemplary as all of the dentists were kind, compassionate, and competent. Just recently, I've had to amend my positive ratings by noting that if there is an emergency near a holiday, you can not depend on that office not to be there for you. read more

Great folks never had a complaint in five whole years here the staff take great care of you

doctor steve chichetti is great as well as their staff terry!!!! i am looking forward to a great smile

I was a patient at Ramapo dental for years (always saw de. Urcioli, he was the best!). Most recently had a cavity so I scheduled an appointment for my filling. I have an amalgam filling already but I asked for composite. Dr. Chicetti informed me that I should have my other fillings changed to composite because they're so "unsightly." Ok, a little offended, I let it go. I go to leave the office and they tell me I'm responsible for 25% of the bill. I have dental insurance and was no where near the limit but she said that's their policy. Ok, whatever. I look in my mouth a few weeks later and realize he used an amalgam filling instead of composite (which I requested). I check the bill and they charged me for composite (composite is more expensive than amalgam). I also checked with my insurance and they paid the whole bill! This is a shady practice. The funny thing is, they continue to call me about twice a month saying that the doctors want to see me, schedule my appointment. People must be on to them and they must be hurting for money. I haven't been there in over two years and I'm very happy with my current dentist who doesn't try to screw me over. read more

Just left my first appointment- clean office and wonderful staff. Friendly, helpful and qualified. I won't dread my next cleaning for a change! read more