1. Riverside Outdoors

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    Bowling Green, KY

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    Riverside Outdoors

    4.0 (1 review)

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    3 years ago

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    Camping World - Bowling Green

    Camping World - Bowling Green

    2.0
    (53 reviews)
    5.5 mi

    We purchased a camper from Camping World in Bowling Green, Kentucky, and the entire experience has…read morebeen one headache after another. From the start, they tried to sell me a trailer hitch at full price even though it was discounted on their own website. When I pointed this out, the salesman disappeared to "talk to his manager" and came back claiming the original $1,000 price included installation and labor -- which apparently meant sliding the hitch into the back of my truck for an extra $500. It felt like a scam from the beginning. After signing the paperwork and driving an hour home, they called the next day saying they had "lost" or thrown away our paperwork and wanted us to drive all the way back to fix their mistake. We refused, so they mailed it instead. We took our "new winterized unit" camping the following weekend, and on day one the flow sensor in the tankless hot water heater cracked and leaked water the entire trip. We called our salesman and the service department twice over the weekend and never received a single call back. A month and a half later, someone from Camping World finally called to ask how we liked our purchase. When I explained everything that happened the hitch issue, the lost paperwork, the lack of communication, and the water heater failure they said they'd call back. When they did, the service manager told us to call them so they could "maybe" warranty the issue. Which I do have a text message from our salesman saying " it will for sure be covered" At this point, I wouldn't recommend Camping World in Bowling Green to anyone. Between the upselling games, the poor communication, and the lack of accountability, this has been one of the worst customer service experiences I've ever had.

    Horrible service! our camper has been in for repairs on the a/c 4 times for the same problem and…read morestill isn't fixed! This last time it has been there 3 weeks so far and has yet to be repaired! I would not recommend this company for service

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    Camping World - Bowling Green
    Camping World - Bowling Green
    Camping World - Bowling Green

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    Run-A-Muck Outfitters

    Run-A-Muck Outfitters

    4.5
    (23 reviews)
    50.1 mi
    $$

    We visited the Red River with Run-A-Muck on a Saturday at 8:00 AM. We met at the rental place, got…read morea safety speech and life vests, then took a (somewhat old but functional) bus to the launch point. Lots of shade, but we stayed on the water quite a while and ended up out in the heat and sun of midday. We did not all prepare for this and are paying for that. Overall, it was a lovely float with some areas with added challenge (rocks, submerged trees, shallows) to navigate. There are quite a few rocky shore areas where you can pull up the kayaks for a break or snack. Speaking of, we brought water, but failed to bring any food. It would have been nice to have something even though we planned to eat after. The exit from the river is a bit rough, but the young men helping were wonderful. We got 3 single kayaks, and 3 upgraded single kayaks. We definitely felt the upgrade was worth it for stability, more room for heavy people, adjustable footrests, and adjustable back rest. We had a great time and definitely intend to go back again.

    DON'T WASTE YOUR TIME!!…read more This was hands down the most disorganized kayak rental experience I've ever had. Our reservation was for 12:00 PM. We were running about 10 minutes behind, so we called ahead, let them know, and even paid before arriving. After getting there, we waited nearly 30 minutes for transportation to the drop-off point. The woman at the office was nice and apologized, so we brushed it off. Unfortunately, that was only the beginning. When we arrived at the river, everything fell apart. An older gentleman and two teenagers were unloading kayaks, but nobody gave any instructions or directed customers. We stood waiting for another 15+ minutes while they unloaded equipment and chatted. When we finally asked what was going on, they realized they didn't even have enough kayaks or paddles for our group. We were told more kayaks were "already on the way." Meanwhile, we watched other customers launch themselves because nobody was helping them get into the water. There was another group with a 12:30 reservation sitting there with kayaks available, but instead of getting us on the river, we continued waiting. At around 1:35 PM, I called the office and was told it would be another 30-45 minutes. By then we were beyond frustrated. A manager eventually got involved, but instead of apologizing, she seemed irritated that we were upset. After more waiting and more promises that kayaks were "almost there," transportation finally returned around 2:15 PM with additional kayaks. Remember, our reservation was for noon. We had already spent over two hours waiting. The best part of the day was actually being on the river. The river itself was enjoyable, and once we finally got in the water, we had a good time. Then came the ending. When we reached the take-out point, three teenagers were checking people in. One of them stopped another group and immediately started asking for names so he could charge them a $75 late fee. Their reservation had also been at noon, and they were delayed because of issues caused by the company, not because they were late. The teenager literally told them that wasn't his problem. Then they started trying to charge our group the same $75 late fee. Absolutely not. After multiple customers complained and the manager was called, they finally admitted we didn't owe anything. The entire situation could have been avoided with basic organization, communication, and customer service. We had 4 adults, 2 older kids, and 2 younger kids and spent nearly $400. For that kind of money, customers shouldn't spend over two hours waiting because a company failed to have enough kayaks available for scheduled reservations. The river was nice. The staff experience was terrible. I've floated many rivers over the years and can honestly say this was the worst-run kayak rental operation I've ever dealt with.

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    Starting out kayaking
    Starting out kayaking
    Run-A-Muck Outfitters
    Run-A-Muck Outfitters

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    Riverside Outdoors - outdoorgear - Updated July 2026

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