Visited this store on Apr 19. 2022. With the great help of the owner I purchased a new pair of Hoka…read moreshoes. She was very helpful and very courteous. I went there because of the personalized attention provided by the staff, the selection of shoes they carry, my previous experience buying from the store, and to buy locally. The shoes have worked well by providing the comfort, the fit, and they are easy on my feet. I recommend the shoes and the store. Thanks for the great product and service.

I love this place! It has a small town feel, It's family…read moreowned, so they care about their customers and the products they sell, this results in Great customer service. It's a great store to shop, and receive valuable information about foot health and running or walking techniques. Staff is helpful, they know their stuff, and customer service is superb. Every time I'm in the area I always make plans to visit. Shoes we have bought in the past, LEMS Primal 2, HOKA, OOFOS. Thanks for all your help. Marie

Horrible customer service. Waited 30 mins for the main manager (the cashier referred to him as the…read morestore director, Adam) to refuse to honor the posted discount on a pair of clearance shoes--even after ringing up the same shoe (in a different size) that he argued were a different style. They clearly were not. We had 4 pair of shoes that would have totaled close to $400, along with several name brand clothing items. He would not make eye contact with me and was extremely poor in his overall presentation--his statement when walking away was "I don't know what to tell you". The poor cashier looked shocked and apologized over and over, saying "I'm so sorry, he's the main manager and there's no one else above him or I would call someone else". I will NEVER patron this store again!

I ordered items to be delivered and the day of the estimated delivery I received a email stating…read morethat my order had been canceled. They offered to allow me the opportunity to reorder the items however they would not expedite the shipping. Allegedly to prevent fraud a phone call was made to my residence to confirm that I in fact had purchased the items and because Academy Sports got a answering machine instead of a live person they canceled the order. Further review of my answering machine verified no call from Academy Sports ever took place. Therefore I had to place my order through Amazon. Academy Sports has the absolute worst customer service. I will NEVER purchase another item through this company. I would recommend any person that wants guaranteed delivery and excellent customer service should shop with any other company other than Academy Sports

A local friend on The Hill recommended I check out Alumni Hall for WKU spirit wear while I was in…read moretown. I needed a few pieces quickly for a business meeting and found what I needed with some extra options to choose from. Plenty of different pieces ranging from super casual to sportswear and even a bit of boutique fashion! I picked up one of each after a quick try-on in the fitting room. The men's section was equally stocked, there's plenty for kids and babies although not nearly the floor space as women/men's retail. The only age range less represented was likely teen, but certainly young adult type options they could make work. I wish I had had more time to explore those clearance racks - the hoodies are perfect for upcoming cool weather football games. Staff was friendly, available, and even helped me as an out-of-towner find my next errand location once I made my purchase. I will gladly come back to Alumni Hall Bowling Green for my next WKU purchases - homecoming is soon! - and recommend that friends and family stop by while in town, too.

We love shopping at this store, it's always well stocked with new merchandise and has a very…read morehelpful staff.

first time in store and was so pleased with the customer service. very kind and helpful young lady…read moreat the front of the store that helped me find the perfect stuff for my son's birthday. the older lady at the counter was equally helpful and kind. I not only found great items at a good price, but great customer service. I will return!

Had a little trouble ordering on line but once I got it ordered the items were ready quickly. And…read morethe customer service was terrific.

EI Sports has helped me with my baseball team uniforms for years. They have always been helpful,…read morequick, and have had great communicatio.

0 stars, this was one of the most frustrating experiences I have ever had. I had to purchase my…read moreson's school's sports equipment at this company, I had to pre-pay for everything, after weeks and weeks of asking when I will receive my merchandise, I could not get a firm date. The answer always was I will only deal with the coach, but they had my money. It took over 5 weeks to receive anything. They treated me so disrespectfully, they always acted like a victim. Terrible company, terrible product,

Very impressed with the curbside service today. The purchasing process was fast and easy. The…read moreitem was ready within 30 minutes of purchase. The team members were delivering the item to my car within 5 minutes. Shout out to Tayshaun and Joe. I purchased a bulky, heavy item, and it was not easy to get it into my vehicle. They maintained a positive, professional attitude throughout the process and successfully fit the item in my car...all while masked as well. Great job, guys!

Just moved to Bowling Green. I need a fishing pole. Well..... Dick's doesn't sell any fishing gear…read more Oh well, headed to a competitor.

Friendly staff. But there are 4 staff members and only 1 on the register. 10 min to close and they…read moreare more comcerned with close prep and getting out faster than the customers waiting.