Still waiting for a big house to re-open, but Riverside has definitely earned my business. Super friendly and expedient. Really helpful with letting me know what options are on sale as well. This may end up being my new go to place. read more

super nice! wide selection and the only place in town that sells american sprits pouch organic!!!!

Bought a drink inside and wanted to buy a box of backwoods , i forgot my ID so they couldn't sell it to me - that's perfectly fine and understood. I bought my red bull and my friend wanted to go buy a drink , as soon as she walked in some lady yelled at her ' WERE NOT SELLING TO YOU'. Very very rude and unprofessional. The lady and the man working today was so rude. We were hoping Hunter would be working for this exact reason. read more

The tall redhead was very rude during my previous visit, I bought a glass piece and he didn't care to wrap it before dropping it onto the counter for me. I payed without saying anything, it's too bad since this is the only shop open when I get off work. Any other time I've had great service the employees are usually very welcoming. read more

Lots of people complain about the owner. Try killing him with kindness - it almost works! But I love this place. There prices on cigs are great and they have (or had) a great selection of e-cig brands and flavors, along with all their vape juice. I don't live in Gig Harbor anymore but when I did I still made the drive here because of the prices and selection. The drive-thru window is great for getting cigs. It does get backed up sometimes, because everyone likes buying here! They now have a bigger store down the road, called "Big House Tobacco". Went in the other day because Riverside didn't have the e-cigs I was looking for. They did. Check them out next time! read more

Moving on. After nearly 20 years of going here, I'm finally tired of having my ID scrutinized (you'd think maybe they'd know me by now). For added fun they periodically screw up how they run your card and it glitches. They then demand cash instead of running it again and if you're lucky you won't be charged twice. New hire training=how to be an asshole. read more

Great place And friendly Great prices I shopped there for a long time For many years, I enjoy the people Most of all the honesty and prices read more

I came in yesterday and bought dab travel kit and realized it was broken in the glass bowl in the middle. I paid 50$ for something broken and they wouldn't exchange it because they said I had to inspect before I bought it but they never told me that and didn't have signs posed saying that. They pretty much told me to F off! read more

None of the staff is wearing masks and the puff bars are not authentic. When brought to there attention we were told to leave and when asked for owners information they refused to give it to me. Employess were rude and confrontational. read more

Been going to this place since I was 2 always been great. Ofc going here 18+ years I've met some assholes who worked there but 9/10 they are amazing and are great at helping you out. read more

Your website sucks. Make online orders a possibility.

Excellent service and prices!! The customer service here is always top notch and the prices really can't beat.

Super friendly employees. Sometimes it can feel a little awkward walking into a smoke shop, but this place will make you feel at home in no-time. They just started carrying the new, super-cool LighterMate magnetic lighter. My girlfriend saw it on display and one of the employees took it out of the case and let her play with it, without pressuring her to buy it. I've been in smoke shops where the employees seemed unapproachable- this isn't one of them. read more

My absolute FAVORITE smoke-shop! Best prices around on cigs and vape juice and wraps. They also carry literally ANYTHING I've EVER needed! The only thing I could complain about is that their glass pipes are kinda pricey considering they're not that special... however they have really cheap bongs! Cheaper than some of their pipes in fact lol... read more

Great place to get disposables and Wraps, The dude with the perm fade gave great advice, they allow disposable testing in-store. Haven't been much but when I have it was a pleasure, 98% chance that the bad reviews where left from minors who got carded. read more

I get my puff bars here they're very nice most places don't let you exchange broken ones but they make you try them when you're are there in case this happens. read more

Coming from a vape shop manager, i'm seriously disappointed in the customer service provided by this smoke shop. i've been in multiple times and each time they failed to welcome me & did not make me feel like a priority. I spoke to the manager today and was treated with more disrespect than any vape shop i've been in. He does NOT put his customers first & it is evident. I do NOT recommend visiting this place, and will be telling all people I know to save their money and spend it somewhere else. read more

I forgot my ID at home so I went to get it and apon returning a woman working here refused to sell me some backwoods. Horrible customer service and definitely didn't feel welcome. read more

Who ever is working tonight insults customers and treat them they don't pay his bills. If he keeps it going he won't have a business to work at. Aside from that it's a great place. read more

I was totally impressed with this shop. Even though they were getting a lot of customers coming in and out the doors, everyone was helped quickly. Plus the staff is very knowledgeable about all of their products, very professional, and friendly. I would highly recommend this shop for those that Vape, roll their own cigarettes, or just if you need a pack of smokes; all at exceptional prices. read more

friendly and chill af. exactly what you'd expect walking into a smoke shop. relatable and friendly.

Thank you Kat my car broke down at the smoke shop and I'm a customer here and they treated me great and I recommend anybody to come here they're just family here and I appreciate them so much Sharese Summers read more

I love this place they know what I want before I even open the door so it's ready for me. I would recommend this place to anyone. I also love the staff there all really nice and friendly. A++ read more

Really like this place.I use to go to crosses smoke shop a few milesaway but they ripped me off!!That dark chick with long black hair and Baily both use to charge me for a carton when I only bought a few packs.True True!! So I am warning everyone I can!Don't go to crosses smoke shop!! KARMA read more

Cheap smokes and other things lol....best place to go to by far, its on an Indian reserve so that's why there prices are so cheap. Go there and check it out for yourself read more

They have almost anything you could want and cheaper than the 7-11 type stores. The problem is that they're irritaded if you want to buy any of it! Like they want to keep it for themselves. read more

Great store and good prices but that old guy that works there is a huge jerk. I dont know if hes the owner or what but no matter the last time he was rude was the last time. Youll see. I wont go back until they get rid of him. read more

i have been going here for a few years now they are a nice mix..thats including the customers.lol they have chick o sticks when i see them on the counter i get the all of them..lol they been out lately wassup with that???.lol i'm old school we like alexander the grape,lemonheads,boston baked beans, ijs if you order them we'll buy them.. i love the swisher sweet deals $4.20 & $4.25 . those $6 candles work i have mulberry ,yumm. the also take credit cards but it must b in your name with id ..i'm sure they have had all kinds a crazy.. overall a good spot to grab cheap smokes read more

Don't buy anything from them other than cigarettes! Definitely don't buy ANY ecig/vape products from them unless you want to run the risk of getting ripped off. I would rather have flushed my cash down the toilet than to give it to someone that is knowingly selling me products that are faulty, broken, or expired. The people are nice, all the way to their bank. If you have to buy anything here, check to see that it is unopened, in working condition, and not expired. (but even then I've gotten ripped off) Tobacco products, especially e liquid go through a chemical change over time that can cause bad taste and nausea when used. Don't buy e liquid here! Most of it is expired and can literally make you sick, they are aware of this and continue to sell to anybody. Don't buy ecig wicks here! They sold me a few wicks that didn't work out of the box for more than 5-10 draws. I thought no big deal, they probably will exchange them, cuz I hadn't left the parking lot yet. They acted as if they already knew and were just feeding me a tail chasing explanation so they could keep my money, delivering no usable product, and continuing to sell them to unknowing customers. I have bought a few things that actually did work here, but learning and knowing how they operate, I consider that good luck. The ownership knows this is happening and use their somewhat friendly employees to minimalize and swerve away any customer service that might lead to them actually giving you what you paid for. Go anywhere else, support good, honest, and fair businesses. read more