The lady who works here is very nice considering with the difficult people she probably has to deal with on a daily. In a bad situation. But wouldn't have wanted it to happen elsewhere. Car is safe. read more

I just want to be clear that this company preys on college students. I'm pretty sure Riverside has some sort of monopoly over all the student apartments in Baton Rouge. I totally understand that as a business they need to make money too; however, they charge by the day, its more expensive on weekends, and they have random hours and random rules that make it incredibly difficult to get your car back. You also must bring cash if you need your car because that is all they will take. The woman who works at the front is very rude and condescending as if CHILDREN (for the most part) aren't just spending over $300 in one day and it isn't a difficult time for them. If something important was left in the car, they won't even let you retrieve it until you pay to get your car out. Shady business, shadier people, no compassion. read more

Very disappointing experience. A car was parked for less than 30 minutes at a permanently closed bank (250 W State Dr, Baton Rouge) on a weekend, yet it was towed almost immediately. When we returned, we thought the car had been stolen and even contacted the police. While we were still there, within less than 30 minutes, the tow truck came back and towed another vehicle that had just parked. This clearly suggests predatory towing, targeting cars almost immediately rather than enforcing reasonable parking rules. We were charged $327.75, which is excessive given the circumstances and the lack of any reasonable opportunity to retrieve the vehicle. Be extremely cautious in this area. read more

the process is a little tedious, however the older lady with the attitude makes the process even more challenging as she explains everything with too much aggression, if you have guests with you she will be rude to your guest, and the overall customer service sucks the staff is too rude, had to come back the next day and pay more because of a mistake on their part, need to get better workers read more

What these people are doing is called predatory enforcement. On the LSU gameday, they sit in the CVS parking lot, waiting for someone to park. The time frame that you are parked somewhere is inconsequential in their view apparently. I was booted and came back to my car within 4 mins in the lot for an ABANDONDED business to pick up an order from subway. The business was about a 2 min walk from subway if even that. These people deemed that a long enough time to fine me $256. I will be sure to do whatever I can in my power legally to pursue legal action against this predatory enforcement. read more

My experience with Riverside Towing was extremely disappointing. The staff, particularly an older woman who works there, was rude, dismissive, and spoke in a very degrading manner. The way she interacted with me showed clear prejudice and a complete lack of professionalism. It's understandable that towing is part of their job, but there's no excuse for treating customers disrespectfully. They seem to take advantage of college students who may not know their rights and handle situations with hostility from the start. Instead of offering help or understanding, they approach people with attitude and assumptions. Riverside Towing needs serious improvement in staff training and customer relations. The behavior I experienced was unacceptable and reflects poorly on the entire company. read more

just know if your in front of that gate your screwed Instead of days they say they charge by the hour cause even if you get there same day your still getting charged more read more

Worse experience I've ever had with any business ever in my life. If I could give zero stars I would. Amy was so unprofessional and rude. I suspected damages to my moms vehicle and asked questions regarding it in which she was so rude to me and even to my dad who is a former police officer. I was being threatened that the police were going to be called on me and she even tried to tow my vehicle while I was in the car and cursed at me as well. Worse experience and worse people ever. read more

Amy, the old lady who owns the place, was so nice to me! She and Christine, her worker, broke into my car and stole money from the middle console. I highly recommend lawyers here! read more

Beware! Shady. Won't take credit cards, which I found out in person from the less-than-forthright person manning the place, whose attention I got only after waving in the darkened window of her booth--is this because they steal your debit card info?? Who knows? I'm just asking questions! read more

Disgusting company that targets college students. Horrible people running it. What a scam. My daughter needed a rental car late on a Saturday night. Unable to get a temporary pass in her apartment complex because the office was closed. This company came by during the night and towed her rental and then charged out of state rate to release it. Beware if you have a renting student near LSU! Too bad I can't give a zero. read more

awful place. the fact that it is not shut down is unbelievable the customer service is absolutely awful. The BBB needs to look into this crooked place. My girlfriend's car was picked at 11:30 Pm. they ended up charging her two days for it. then they told her the windshield was cracked just to find out it was not cracked. the lady is a fake lizard human with a walnut brain. read more

This is a horrible, shady business. The woman who works there is extremely rude and unprofessional. They keep incorrect records as well. My invoice to have my car released was attached to another vehicle and vice versa. They also damaged 3 of my hubcaps and denied the damage. read more

This was the worst experience with a company I have ever dealt with! They are rude, and the customer service was absolutely horrible. They towed for absolutely no reason when I clearly had a parking pass! They charged me an outrageous price and yelled when I simply asked questions. Amy and her staff are horrible people. They did not want to give names or information on who owns it or a supervisor! Everyone had terrible attitudes with poor customer service. They prey on innocent college kids and overcharge them! I will be contacting the attorney general! read more

Complete scam. We had to call 911 to get the their real phone number because the one on the sign went to voicemail. Also the hours are listed wrong and they lie about it, if you come on a weekend get there BEFORE 12:45 NOT 2. They will refuse service and yell in your face. We also had to pay 335 dollars for our car stay 15hrs. All I can say is good luck read more

@highlight Inform your family members about a costly mistake! This is the life we live in now! Even after reading the sign located in the parking lot, I still see this incident as nothing other than ... My child called me crying/panicking in a frantic cause she went into one of the two restaurants to grab our food. Only to return to a $200 boot put on her car for the 7 minutes she was inside the first restaurant across the street. (Where there was no other parking spaces available and a trash truck preventing her from getting to the back parking lot of the first restaurant.) An expensive 7 minute lesson and salad that was purchased from Chipotle. Now it's her fault for either not reading or understanding the undocumented procedures of parking in such an "elite area of town"! However my issues are as follows: 1. Amy in the previous video told Dhakirah she watched/filmed her as she was getting out as opposed to warning her but elected to warn others while she was outside of her vehicle receiving fine fees from other new persons pulling in to park. 2. These are students being financially preyed upon. Shame on whoever hired/approved them during school hours. This is primarily students getting lunch. Wonder if this happens on Saturday nights at 7 pm during the months of August-November??? 3. Amy initially stated Dhakirah should've gone to Buffalo Wild Wings first, then came back and said if she was at Buffalo Wild Wings she couldn't have gone across the street afterwards from that parking lot. It's either one or the other as that's confusing considering the signs says neither. 4. Amy didn't take the time to excuse our conversation and warn another young black man as "she was outside her vehicle". (Which is what she said she did to others. I'm more than sure he was going to have a boot upon his return). 5. Amy pulled off on me as I was walking to her car to pay her after telling Dhakirah she had 45 minutes to get some cash/credit card before she radio the tow truck, cause she didn't accept Apple Pay. If you wasn't doing anything wrong why did you leave? Or were you now antagonizing us knowing we'd have to wait longer for you to remove the boot? Or were you hoping your tow truck got back before I did? 6. Amy had us out there waiting for her until..... I'm sure the tow guy explained my intent after he got out there to tow us. Surely he sent her back to us. Thank God he recognized Dhakirah as the employee who pleasantly assist him when he comes to her job. 7. Amy allowed others who don't look like Dhakirah to freely park and go to Chipotle, Subway, a coffee store, food truck, and more but seems to have enthusiastically targeted black and brown people. (Just what it looked like while I was out there that 45 minutes). 8. Per Dhakirah, Amy received $200 from a young Asian adult to get his boot removed prior to me pulling up. (Po child was probably my nervous and intimidated). 9. People who have businesses designed to prey on the less fortunate or vulnerable are often the rulers in this world and it's unfair that our children have to be subjected to such ignorance and unfair treatments. read more

Terrible service, the place was closed all weekend when my car was towed on friday, so I couldn't even get it and still got charged for the over night fees. This place has abismal management and is a total scam. read more

1. DO NOT COME WITHOUT CASH. Cannot get your car without cash. 2. IF YOUR NAME ISNT THE NAME ON THE REGISTRATION THE PERSONS WHOSE NAME IS MUST FILL OUT A FORM WITH A PIC OF THEIR ID AND EMAIL IT TO THEM. Please make sure to have this done before going because there is nowhere to sit and you will be standing outside a gated fence until they have everything. If you are out of state you will be charged more for the tow. They also charge per day for your car being there. I had to pay $273 so I would suggest getting anywhere from $300-$400 out in cash just to be safe. Also they do not pick up their phones so you can't call to check if your car is there. But if the place from where your car got towed is contracted with riverside just do yourself a favor and have all of this taken care of before going over there (they are contracted with basically a majority of complex's that student apartments and come in the middle of the night to tow). I will be leaving a picture of the form you have to fill out and send in this review. Hope this helps yall in the future read more

Riverside Towing - PLEASE FILL OUT AND EMAIL IF YOU ARENT THE REGISTERED DRIVER FOR THE VEHICLE. *invoice number will be different from mine* - Towing Near Me - Baton Rouge, Louisiana

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The manly blonde woman is incredibly rude. The "line" has no indicator of where it begins and ends. I'm also pretty sure that they're not operating 100% above board, but that's for me and La State Inspector General to discuss. I also witnessed them refuse a driver who had the fees and his papers because of his 'attitude.' This is illegal: Vehicles shall be released immediately to the vehicle owner or lien holder, or authorized representative once payment is made, any applicable lien holder requirements (R.S. 32:1720.1) are met, and any applicable documented law enforcement or department hold orders are released. (source: https://casetext.com/regulation/louisiana-administrative-code/title-55-public-safety/part-i-state-police/chapter-19-towing-recovery-and-storage/subchapter-e-rotation-list/section-i-1947-law-enforcement-tow-truck-rotation-list) Anyone who feels as though they need to file a report can do so here: https://oig.louisiana.gov/submit-a-complaint/ read more

This place is absolutely disgusting and so obviously targets college aged kids. I parked in a VISITORS SPOT and got towed. They towed me around 1am and I got there around 130. They claimed they could not release my car.. SOOO.. you can tow at 1am but not release a car??? so now there's an overnight charge. absolutely disgusting. Imagine the young college aged girls that are hanging out with a boy, they go to leave because they're uncomfortable with him. OH WAIT!! They can't!! THEIR CAR IS TOWED!! No consideration at all whatsoever. See this news article about them from 2020!!! ITS BEEN CORRUPT!! They also have been known to not release cars to people because their name is not on the car (most college kids their parents name is on the car, NOT them!) So they have to wait for their parents to come (most out of state so it takes more than a day) and they incur MORE FEES!! https://www.lsureveille.com/news/its-definitely-corrupt-riverside-towing-raises-concern-among-parents-and-students/article_fa46a39e-15ac-11eb-a8ab-d77be5af78a9.html Yall are disgusting. Maybe get a better job instead of making money off of distraught already stressed out college students. You people need to reevaluate your entire lives. read more

This place is a scam and makes it impossible to get your car out especially a rental. The lady is rude as hell she shouldn't be in business.

This place is horrible and predatory. Not only that they purposely make it hard for you to get your vehicle so they can keep it another day just to charge you more. read more

If I could give this place I would give it ZERO STARS. Go ahead and get your $300 CASH, license and registration (if it's not in your name good luck) tell whoever owns the car you need their license picture front and back and email them a picture of the paperwork they give you to fill out. ON THE SAME SHEET OF PAPER. DO NOT CALL CAUSE THEY WONT PICK UP. THEY DONT TAKE CARDS EITHER. It was a seven-minute walk to the ATM at the nearest gas station, but I did it to clear my mind. I also MISSED WORK. As I read the reviews, I was being nice to the lady working there, but she can be a little snappy. These crooks prey on LSU students. You can take it to LAPD if you were illegally towed. Not worth the $300 but it adds up daily. P. S. At Flatiron, I had my car towed illegally and the apartment didn't know! read more

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They could cease to exist. The predatory nature of this company survives solely on the ignorance of college students. In fact they have an entire set up for out of state students. "Oh your license plate doesn't say LA" fee, "your parents names are on the car not yours" fee. The drivers are terrible people. The woman in charge is a sadist who gets joy in towing on weekends to and making sure they are only open two hours to make sure you can't get it out till Monday. The world will be a better place when this company stops existing. read more

My car was un-consentually towed in a public parking area ON A THURSDAY at 1AM with no signs or space numbers. I was towed after being parked for 20 minutes without any notice of towing. I did not KNOW I was towed until I saw Riverside Tow trucks scraping a blue truck towing. I lived in the apartment complex and had never been told of time limits or parking spot assignment. I explained to the driver that my house keys were in my car and I had a dog inside I needed to feed and walk. He said that it sucks and to uber there in the morning. My dog was left unattended for 10 HOURS along with me sleeping outside my door. I arrived at 10AM and due to the horrible service at the lot, I was unable to get my car until 4PM. My car is registered under my dad's name but I am a listed driver. Due to this, I needed my dad's signature and physical license. He lives in Florida. I am in Baton Rouge. I had work the next day and still had no idea how to get into my apartment. The lady running the business was polite (note im a white-passing woman) but the system of service was so unorganized. They also only take cash and do not have an ATM near the lot. If I had known a 20 minute parking job in a completely unmarked area would lead me to nearly starve my dog and remain homeless until I could get an uber, I would have clearly moved spots, however, there were no "right" spots due to it being public property! The absolute worst night/day of my life. Pricing is posted outside of the office, take note of the prices when handed your invoice to avoid being scammed. ALL COLLEGE KIDS WHO HAVE BEEN AFFECTED: this place opens at 8AM and I would suggest going as early as possible. Bring your registration, drivers license, and $300 CASH. If your car is listed under a guardian's name, request their license and e-signature beforehand to make this process smoother. Absolute scam but I wish these reviews explained the process better read more

These people fully scam and are extremely rude. This lady working the car lot seems to miserable with her life and I would be too if I had gray hair and had to work for a tow company. But she's rude, inconsiderate and not helpful at all. They target young college kids and have deals with apartment complexes. My buddy was towed after being parked in the correct spot and having a parking pass. It's 300$ and no ATM near and under a bridge. My buddy had to wait hours because they put his car in the middle of the lot and had to move other cars to get his. Keep in mind it was there for 8 hours. This is insane absurd and they know it is seeing how they have bullet holes in their windows from past customers I would assume. The state of LA needs to shut them down, they just tow whenever the feel like it. Horrible business ran by horrible people. read more

Literally the poorest service ever. I got my car towed at midnight even though i'm a resident at the apartment complex. In the morning I called continuously and they kept telling me to leave a voicemail and they'll call back. They never called back. So i go to the place in person and they want me to get a statement so I back home and make the statement. Come to find out on weekends it's only opened for THREE hours. All the time i lost waiting for a call back and they're only opened three hours. They want you to not be able to pay so the car stays longer and they charge you more. read more

if i could give this company zero stars i would!!!! this company is pathetic. mom got a togo order at chipotle in baton rouge by lsu, was in the restaurant for 3 minutes max and a worker was putting a boot on her car as she was walking to her car to leave!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! for being there for 3 minutes to get a togo order!!! there is never any parking at chipotle, ever, and most of the businesses across the street aren't even opened for business anyways!!!!!! they have someone sitting in a car watching so be alert!!!!!!!!!!!!!!!!! $200 to remove boot and they are so rude!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Worst possible service on planet earth. I am 16 years old they towed my car illegally literally, went there to pay then they raised it from 150 to 300. My friends and I were trying to pull all of our money together since they don't take card, The fat short lady with the ugly ass eyeliner kicked us off the property and was making very inconsiderate comments at us. She was calling us gay, stupid, and talking about how we're never going to get our car. Meanwhile i'm 16 years old trying to get my car back because i live 1 hour away from baton rouge. LETTING THE LAWYERS TAKE CARE OF THIS. place need to be shut down read more

despicable horrible human beings. worst possible company in town. they ought to be criminally charged for the greasy backwards things they pull. quality is awful, service is abysmal and they are literally scammers. read more

His driver, and I think it was the actual owner, in a flat bed tow truck cut me off on the road in downtown Buffalo, and then when I laid on the horn, he slammed on his breaks in front of me. I moved to the left lane to pull up beside him and to yell out the window about what a jerk he is and he was screaming right back. Then he was weaving in and out of downtown traffic at 50 mph trying to get in front of me gain. Then I caught up to him on the highway and drove past him. Then in front of him, and I did check my brakes. I then sped up and he tried to get in front of me again. I called the owner of the company to complain and first chastised me for being on the phone while driving. I said I have a hands free phone and I can use it. Then he proceeded to call me a sea hag and said he was watching it on video. I asked him if he watched if right from the beginning when the driver cut me off. I am pretty sure it was him driving the flat bed tow truck. He called me a psycho. I would never in a million years do business with this scumbag. read more

i honestly think 1 star is too much for them, but thats the least you can give. they refused to give a receipt when my buddy got towed. The workers are the rudest people ever when u are already having a bad day cause u got towed, they do everything possible to make it worse. they add on scammy charges and are simply the sketchiest people ud meet. One of my previous roommates got a gun pulled on him by one of their drivers. Another friend got gas siphoned out of his tank after he was towed by them. read more

If I could give a zero rating, I would. Daughters car got towed and they would not release to her because she was crying, the lady told her she doesn't deal with crying people. I ended up having to get state police involved . Very unprofessional and rude. read more

Towed my friend's car illegally from a visitor parking spot at Oliver apartments on a Friday night. Went there on Saturday to get the car back. Requested the two ladies to release the car. The police officer threatened thrice to hit me. We were ready to pay the money but all of them took pleasure in misery after literally stealing our car. Kept standing and requesting them to take that $280 and release the car for 2 hours. Eventually I called the police and they helped us get the car after paying that $280. The experience was traumatic. These are the absolutely worst people I have come across in my entire life. No empathy, nothing. The police officer working for them is a goon, and should not be a police officer in any country. God bless with some empathy so they don't make people around them so miserable. I should have read all these reviews before I went there. Wouldn't have talked to them at all and given the money they were asking. read more

The worker is extremely rude to all customers and they are known for being difficult to deal with and adding random fees to your towing bill without showing you a receipt read more

Instead of continually talking about how the Gate creature/Angela is a thing below normal conversation, I will offer advice to anyone going here to pickup their car. Answer only yes or no to her questions (license, car title in your name, if said title is in the glovebox, where your vehicle was towed from), and if she attempts to make up some fictitious story about how you were mean or how she had her feelings hurt, just kinda stare at her in wonder of how such an odd being can progress this far in life. Bring $300 cash that you are ready to lose nearly all of; my car sat on their lot for 8 hours and I was charged $249. They also have a BRPD officer on sight for previously reviewed reasons. My 5 minute encounter was pretty painless but it took a bit of self control to tell her she looks like she can't swim, or that her kids probably dislike her. At the end of the day you just want your car back, and all they care about is getting a reaction out of you so they can refuse to give you your car and make more $. If your car's title isn't in your name then Goodluck. read more

Showed up 15 minutes after being towed. Said the price would be $250. Employee then refused to release my vehicle after I requested an Itemized price breakdown. Was then told to leave the property or I would be arrested for trespassing, while my own car was still in the lot. Was forced to wait until the next day to retrieve vehicle. When I returned the next day, a different employee then told me I had to wait another day to retrieve my OWN CAR because I was "rude"(aka I asked for an itemized receipt). Eventually, after several hours, I was able to get my vehicle. I have videos of the employee refusing to release my vehicle because, in her own words: "I don't have too." At this point this company is participating in, by definition, theft. In addition, this place scams people with a 150$ "specialized equipment" fee, no proof included. Total was about $280. This whole place is a scam and should be shut down immediately. It's clear this place is filled with employees who like to have power trips over LSU students. If they can make your life miserable, they will take every step they can to do that. read more

I have had the misfortune of dealing with Riverside Towing on a few occasions. My last interaction with this company was by far the worst. On a Saturday morning, the day of a home LSU game, my fiancé and my sister-in-law's cars had been towed. Upon arrival at Riverside Towing, there was a sort of makeshift barrier. The woman mentioned throughout many reviews was already aggressive towards the two customers in front of us. This business has gotten so bad that a police officer is now posted there. I was outside of the line. My fiancé and his sister entered the line, and I stood next time them. She screamed at me that I could not be on their property as I did not have a car in the lot. I was considered "trespassing." I am unsure what is considered their "property," as we were standing in a dirt field adjacent to the lot. After this interaction, I remained standing on River Road to avoid another one of her outbursts. *TW: MENTION OF HUMAN TRAFFICKING* After giving my family, the run-around, their cars were released an hour later. My fiancé's car was released first. My fiancee was standing next to his sister when the woman yelled at him to get in his car and leave their property. His sister asked if he could stay with her until her car was released (understandable, we live in Baton Rouge). The woman burst out again with the most heinous words I have heard from a stranger. She told her to "act her age" and that she "might be worth something at her age but wouldn't sell for much." This business is a disgusting wreck. The women that work there are evil. They are incredibly jealous of the classy college-aged women and their nice cars. They pray on LSU college students from out of state. They know that these college students are naive and alone at the university. This woman should be drug-tested or placed on a 72-hour psychiatric hold, as this behavior from a middle-aged woman is very concerning. My advice to those who are displeased about doing (forced) business with Riverside Towing is: do not allow that nasty witch to disrespect you. It seems as though they have leverage on you because they stole your property; however, their business is regulated by Louisiana law. There is only a certain amount they can charge. So if you can submit all the paperwork and have cash in hand, do not forget to remind her of how vile she is. Most importantly, if you are a business (apartment complex, restaurant, etc.), please reevaluate your contract with Riverside Towing. Based on the reviews on this website and the public outcry, I am sure many will agree with me. I will never support a business that uses Riverside Towing. I apologize to those reading, as I know this is a long review. Please message me if you have any idea how to (legally) take down Riverside Towing. You can find me on most social media. Just look up my first name. read more

If I could give a negative star rating I honestly would, not only was the white lady with blonde hair rude to me, but she took it upon herself to be rude to literally every black customer there on Saturday morning. Not only did they charge everyone there different prices for their cars, but they also used having our cars as reasoning to be able talk down to us. The white lady with blonde hair uses the fact that she has people cars as leverage to speak to them as if they are kids, if you don't speak to her or around the property in the way she wants you to she will literally make you come back and get your car after the weekend is over. The way they operate their entire business is inappropriate, unprofessional, and very unconventional. The only nice person there was the black police officer, both of the white ladies used their job and position as reasoning to talk down to the customers, mainly being the black ones. The entire encounter and experience was awful read more

Effective for all tows performed on or after February 17, 2022, Light Duty (GVWR under 10k lbs) - $123.50 flat rate; or $151.00 flat rate when repositioning equipment, a fold down light bar, or an additional operator is required. The Tow Company must document why repositioning equipment, a fold down light bar or an additional operator is required. Medium Duty (10k lbs+) - $271.50 flat rate Outside Storage $27.50 per day Fuel surcharge Fuel price 3.00-3.99: 12% surcharge A towing or storage company that assesses gate fees shall not assess such fee in an amount in excess of $52.00. The maximum administrative fee that may be charged by a storage company for filing of the ORSV notice shall be $29.00 for in-state notifications and $34.50 for out-of-state notifications. The maximum administrative fee that may be charged for mailing certificate of mailing letters to the vehicle owner and lien holder shall be no more than the rate for US Postal Service plus $4.50 per required letter Posting this as friends of mine have been receiving pretty inconsistent rates to pick up their vehicles, while vehicles have been very similar and towed at the same time from same places. Double check your bill, make sure that everything is correct. Hopefully this is helpful to anyone who is dealing with frustrations with this company as I see there are a lot of complaints and hear about a lot of complaints about prices. If something is wrong, never hurts to get in contact with the Louisiana Public Service Commission. https://lpsc.louisiana.gov/docs/trans/Non-Consensual%20Rates%20effective%2002-17-2022.pdf read more