Honestly this place sucks I went two days ago to take my son and the went to lunch at 11:30 and…read moredidn't come back from lunch until 1:30. Who gets 2 hours of lunch? And why are they still open? The girls are rude the doctors and the staff are slow asf! I love apply urgent care off of Perris blvd. I went right after the girls at this urgent care told me they were on lunch. And at Apple urgent care I was out exactly in one hour. Don't come here they suck.

I was seen pretty fast..and the care I recieved was excellent. The staff was attentive and NP…read moreFlores took great care of me and prescribed me the antibiotics I needed to get better. I've never been to an urgent where they care about the patients. I read reviews where they said don't visit this office. Glad I didn't listen! NP Flores is the BEST! Thank you

As a person who is extremely pick about who i have as a doctor I absolutely love my doctor Mrs…read moreSeraile Kirsten she is the best the medical care i get from her is exceptional !!!!! Also the whole staff is amazing as soon as you walk in you can feel the good vibes . I hope i have the right name A big thank to Yadira she is always so nice to me and pays attention to my needs and concerns I really appreciate all of you thanks

I have been with them for about five years. They used to be Borrego and recently changed to DAP…read more What used to be a great facility has turned into a joke. Getting prescriptions filled always took a while, but now it's next to impossible. I called every day for a week, leaving messages, and received no call backs. I am now out of my medication and, as it's the weekend, I will have to wait until Monday. I currently have shingles and can't leave my house, or I would drive to the office and speak to someone directly. I was last in the office in October 2024. Scheduling appointments was two months out, even after a much needed follow up after an ER visit. I was told that they now only have one GP and one pediatric doctor on site, as well as a nurse practitioner. It's a shame because I really like the GP and NP. They listen and don't rush you through appointments. Sadly, I will be moving on.

I really appreciate the help they give you here ...the staff is very friendly and helpful and the…read moredoctor is so accurate about everything....if your looking for a good doctor's office I highly recommend coming here!!!

I came in because I had severe stomach pain followed by episodes of vomitting and diarrhea as well…read moreas fever and cold sweats however before I tried to explain to the PA John Denton my symptoms he stopped me and said "yeah it must be your gastritis" however I have never been dx with gastritis nor had I even eaten that day to even get it as well as my sx where not those of gastritis I was not confusing severe stomach pain with heartburn but he did not let me explain my concerns or my sx don't waste your time coming to this clinic there are better options

I recently switched my PCM and asked my new doc to run a panel of routine lab work to make sure…read moreeverything is running smoothly. I usually get sent to Quest Diagnostics or LabCorp, so this was my first visit here. It was a great experience! You'll find West Pacific Medical Laboratory on the ground floor in a building of medical professionals. The parking lot can get crazy packed, but it's big enough, and there's always a spot somewhere. Be sure you have your doctor's orders with you. I walked into an empty waiting room where I checked in on the kiosk, and Anna was running a one-woman show. She was great. Got me in and out in minutes. There were 2 other people who came in after me, but they left after me since I was chugging water to get that last sample out, lol. I had to go back the next day because apparently, the lab wasn't able to get the results they needed. Again, it was fast, and I left within minutes. Anna is a true professional. She poked me once each day and got what she needed. Last time I went to the other place, the phlebotomist missed 3 times before having someone else do it. I was bruised and purple for about 2 weeks, smh. Thank you Anna!! I highly recommend this place if you need labs done. They have multiple locations and no appointments are needed. Just walk right in! =)

Ok so I figured out why they always seemed to be closed when they shouldn't have been - they moved…read moreto the next building over. My doc office gave me the old address, the old phone number doesn't work (I called headquarters and they gave me the info). I walked into the CORRECT office (finally!) and it was nice in there, no wait, friendly service, very professional. The girl explained that the old building refuses to take down their sign on the door and every time they put up a sign on the door saying they've moved, the maintenance takes it down. I can understand how this would be frustrating, and definitely not their fault! But they really should reach out to all the doctor offices in the area to notify them that they have moved so they stop sending patients to the wrong place. Second time in a row I arrived at or just before 12:15 (on my way home from work). The sign on the door says closed 1230-130 for lunch (not 1200). Also the paperwork I have says the same. When I call they cut it off so it won't even ring or they immediately disconnect. Posted is a screenshot of me having called 4 times between 1210 and 1216 because the door was locked, every call was immediately disconnected. VERY UNPROFESSIONAL. I wonder if the owner is aware of these practices and Xlong lunch breaks i'll go to another office, they're not getting my $.

went in today and was treated very very well. front office is very nice. back office is great they…read moreare a great team and work so efficiently. the provider was informative and helpful. thank you moreno beach urgent care for your attentiveness during my visit today. it is greatly appreciated.

I had a very disappointing experience during our recent visit. The front desk representative,…read moreBritney (blonde hair, blue eyes), was argumentative and did not seem interested in listening to our concerns/question about the check-in process. When we were seen by Dr. Ian Pope, he did not address the reason for our visit. Instead, he focused only on my child's chronic condition and told us to go to a children's emergency room. This was confusing and frustrating, as my son has been seen at this urgent care for years and has never been turned away for something like a cough. We DO NOT need an ER just for a cough.  The interaction felt rushed and dismissive. We were not given proper discharge instructions at the time, nor did we receive clear communication about the visit. There was no thorough assessment, no vitals were taken, and we were not provided with a note for school. To make matters worse, the discharge paperwork we later received did not reflect what actually happened during the visit, which is extremely concerning. Additionally, the facility itself has declined in quality. The air conditioning was not working, and there was only a small fan being used in the front area, which raises concerns about comfort and hygiene. Overall, this was one of the worst healthcare experiences I've had. Despite living nearby, I would not return or recommend this location to others unless absolutely necessary. The level of care and professionalism has significantly declined over the past year.

My family and I have been under Dr Pengson care for a few years. This doctor makes himself…read moreavailable to his patient. We never feel rushed during our examination. This doctor does not over book. We have never experienced long wait times. The office is always clean and his staff members are friendly and professional. Dr Joel Pengson is the best physician I have ever had! My family trust is in Moreno Valley Community Medical Group 100%. We are satisfied with his service and highly recommend him.

5 stars is not enough, been seeing Dr. pengson since he was on Fir...he is awesome. I moved away…read morefor a few years and he remained my doctor, during the pandemic he kept me feeling safe and reassured me. He takes the time, gives a direct access number to patients(which I use often, probably too much) he responds quickly and is very resourceful. The office staff is kind. They get pretty busy, every department, and often don't reply back, unless I text him and tell them I can't get a hold of anyone, and then they call immediately ( and I do mean immediate, I'll still be in the middle of a text message with him and they will call) Other than that, I am very happy with the care I receive.

Update: They called, and there were some missteps, but I appreciate them listing and working on…read morethese. This use to be a great place, but their new check-in process has little to do with being seen, but very intrusive. The front office has a like, don't don't who cars you don't want to be seen with. They should care when a person doesn't want to be part of their intrusive processes, asking about the parents' personal life.

I have been visiting this office for the past couple years for my daughter and we are very happy…read morewith the office as a whole. The most important thing is that our daughter feels comfortable and she enjoys the visits. Very welcoming, quality of care is good, and I plan to come back since the office is close by it makes appointments easy for us.

If I could give this Pediatrician 50 stars I would. My baby girl was born at Loma Linda and during…read moreour stay there we encountered the most delightful pediatrician we could hope for, Dr. Chow. I hoped she could be our baby's pediatrician but unfortunately she didn't have any openings at the time. Instead we took her to a highly reviewed pediatrician in Rancho Cucamonga. However, after 9 months of visit that office, our baby didn't see the pediatrician once. She always saw a nurse or nurse practitioner and I know there's nothin wrong with that. That place just felt busy, it wasn't warm or inviting, and they just seemed like a "get them and get them out" kind of place. Not Loma Linda. We found out that Dr. Chow had some openings and we jumped right on it. Out of the gate, the experience was so much better. While we were checking in at the front desk, Dr. Chow walked by and waved hello like she remembered us but she couldn't possible remember us from 9 months ago, right? Well...she did. As soon as she walked in the door the entire vibe was peaceful and friendly. She even brought a book for our baby to play with and started playing with our baby girl. At one point, the baby wanted to play with her and she even went around with Dr. Chow to greet the other nurses in the office. Dr. Chow truly knows how to work with kids. We never felt rushed. It felt like we had her all to ourselves. I highly recommend this Doctor and medical office. Side note: You may run into Donkeys in the parking lot. Yes...Donkeys. There were two roaming the parking lot when we arrived. The area is famous for the wild burros. Fun for the kids to see! Just don't try to pet or feed them.

"High Hopes, Zero Hustle: Why I'm Skipping Loma Linda University Health Clinic"…read moreI was genuinely excited to become a new patient here--everyone raves about the doctors. But after yesterday's fiasco, I'm taking my healthcare business elsewhere. Called repeatedly at 1:20 PM--no answer, just endless ringing. Tried again at 3:30 PM and finally got through to Sandy. Explained I'm a new patient seeking a primary care doctor, gave my insurance info, and she put me on hold. Fifteen minutes later: "Our system's down, can't reboot it. Call back later." I politely declined and asked her to call me once it's fixed--gave my name and number clearly. Her response? "If you don't hear from me today, just call back tomorrow." I said no again--please call me when you can actually access the system. Crickets expected. For a top-tier health system, this level of phone-tag frustration and zero follow-through is unacceptable. First impressions matter, especially when you're trusting them with your health. Too bad--the reputation had me hopeful. Moving on to providers who actually answer and value my time. If you're reading this as a patient or staff: Fix the phones and callbacks. People deserve better.