If I could give this Pediatrician 50 stars I would. My baby girl was born at Loma Linda and during…read moreour stay there we encountered the most delightful pediatrician we could hope for, Dr. Chow. I hoped she could be our baby's pediatrician but unfortunately she didn't have any openings at the time. Instead we took her to a highly reviewed pediatrician in Rancho Cucamonga. However, after 9 months of visit that office, our baby didn't see the pediatrician once. She always saw a nurse or nurse practitioner and I know there's nothin wrong with that. That place just felt busy, it wasn't warm or inviting, and they just seemed like a "get them and get them out" kind of place. Not Loma Linda. We found out that Dr. Chow had some openings and we jumped right on it. Out of the gate, the experience was so much better. While we were checking in at the front desk, Dr. Chow walked by and waved hello like she remembered us but she couldn't possible remember us from 9 months ago, right? Well...she did. As soon as she walked in the door the entire vibe was peaceful and friendly. She even brought a book for our baby to play with and started playing with our baby girl. At one point, the baby wanted to play with her and she even went around with Dr. Chow to greet the other nurses in the office. Dr. Chow truly knows how to work with kids. We never felt rushed. It felt like we had her all to ourselves. I highly recommend this Doctor and medical office. Side note: You may run into Donkeys in the parking lot. Yes...Donkeys. There were two roaming the parking lot when we arrived. The area is famous for the wild burros. Fun for the kids to see! Just don't try to pet or feed them.

"High Hopes, Zero Hustle: Why I'm Skipping Loma Linda University Health Clinic"…read moreI was genuinely excited to become a new patient here--everyone raves about the doctors. But after yesterday's fiasco, I'm taking my healthcare business elsewhere. Called repeatedly at 1:20 PM--no answer, just endless ringing. Tried again at 3:30 PM and finally got through to Sandy. Explained I'm a new patient seeking a primary care doctor, gave my insurance info, and she put me on hold. Fifteen minutes later: "Our system's down, can't reboot it. Call back later." I politely declined and asked her to call me once it's fixed--gave my name and number clearly. Her response? "If you don't hear from me today, just call back tomorrow." I said no again--please call me when you can actually access the system. Crickets expected. For a top-tier health system, this level of phone-tag frustration and zero follow-through is unacceptable. First impressions matter, especially when you're trusting them with your health. Too bad--the reputation had me hopeful. Moving on to providers who actually answer and value my time. If you're reading this as a patient or staff: Fix the phones and callbacks. People deserve better.

Dr. Dang has been our pediatrician for over a year now, and I truly cannot say enough good things…read moreabout him. He goes into full detail during every appointment and always gives me options for treatment, explaining each one so I can make the best decision for my daughters. He shares his knowledge openly and makes me feel important, heard, and genuinely listened to. He never rushes our appointments. He always walks in with a smile and such a positive, happy energy. What means so much to me is that he truly knows my daughters. He remembers their personalities, how they act, and what is normal for them. When I bring them in sick, he can immediately recognize when something is not right. That level of attention and care is rare. I also deeply appreciate that he gives students the opportunity to learn. It shows what kind of doctor he is -- kind, generous, and committed to the future of medicine. I also want to recognize the amazing front staff -- Priscilla, Jackie, and Sandra. They have treated me and my children with nothing but grace and kindness. I have known them for going on nine years now, and they have always had big hearts and a willingness to help. They are knowledgeable, supportive, and always let me know when an appointment is needed. If we need to be seen, they book us as soon as possible. And if we don't need to come in, they help ease my nerves and guide me on how to proceed with care at home. This office has been nothing but amazing. My heart is truly full knowing that my children have a medical provider and staff who care for them as much as I do. I am so grateful for all of them.

I have been taking my kids here since 2012 and my kids love Dr. Condy. I am always able to get an…read moreappt whenever I need one. Jackie the receptionist always helps me out. Thank you.

We came to Dr. Jennifer Cobanov after our son's longtime pediatrician of nearly 10 years left his…read moremedical group, so we had high expectations for communication and continuity of care for our medically complex child. Dr. Cobanov herself is thorough and for families with routine pediatric needs, this office may be fine. Unfortunately, our experience with the office staff and overall responsiveness was extremely frustrating. On multiple occasions, we contacted the office regarding urgent concerns and paperwork involving our son through phone calls, portal messages and even the texting feature, often without timely responses. As parents of medically complex children know waiting days, or oftentimes in our experience, weeks for communication is simply not acceptable. Too often, we had to physically go into the office just to receive a response. The final straw came when we respectfully requested a basic medical summary letter for our son's school records outlining his diagnoses and care needs. Previous pediatricians and top medical specialists had always supported these requests and advocated for our son, but Dr. Cobanov declined. For families managing complex medical needs, strong communication and provider support are essential. We have since transitioned to a different local Redlands pediatrician whose office has been far more responsive, supportive and engaged in our son's overall wellbeing.

Where do I start!? Dr.Cobanov is the best! I have two daughters age 4 and 2 and I have been taking…read morethem to her since they were born. The quality of care she provides is amazing! I have followed her around from different practices and now she has her own My Pedatric Home . I promise you that she will give your child the best care! You can tell that she truly cares about her patients as well as the parents. My daughters love her, they actually get excited to go to the Dr. The practice is decorated beautifully and her staff is very kind and helpful. Once again I will say she is amazing!! When I first had kids I was so afraid of choosing a pediatrician for my girls and when I found Dr.Cobanov I have to say I am so grateful to have her be my daughter's pediatrician! I couldn't imagine anyone else caring for my girls. We love you Dr.Cobanov Sincerely Marissa,Emily and Lila

Dr. Carter is an exceptional pediatrician. I have known her professionally for many years through…read moreour mutual patients and I have tremendous respect for her both personally and professionally. She is bright, compassionate, warm, experienced, and highly engaged with the children and families she serves. As a pediatric speech-language pathologist who has worked in early intervention for many years, I am particularly impressed by Dr. Carter's clinical acumen when it comes to child development. When she refers a child to my practice, she frequently identifies subtle delays and qualitative differences earlier than most healthcare providers. She recognizes that development is more nuanced than whether a child has simply met or missed a milestone, and her referrals consistently reflect that depth of understanding. Dr. Carter is intellectually curious, scientifically minded, and an excellent critical thinker. She considers the evidence, but she is also willing to look beyond the obvious and think creatively when a child's presentation doesn't fit neatly into a box. She is also simply a caring, engaging human being who connects easily with children and families. I have referred many families to her over the years and do so without hesitation. Our community is fortunate to have a pediatrician of her caliber.

Pediatrics, best drs staff, new location but still convent area, reliable, hours are great!read more

He's the pediatrician for our 14 month old and we've been going here since she was 3 months. Nice…read morestaff, the pediatrician isn't pushy and remembers his clients. Nice clean facility. Glad to have found them. They take IEHP as well.

I have been bringing my daughter to this pediatric primary care provider for the past two and a…read morehalf years, and the care has been consistently exceptional. Scheduling is always easy, and they are very accommodating, often getting us in quickly when needed. The providers are thorough, take the time to discuss concerns, and truly listen, which is invaluable as a parent. The level of care and customer service is the reason I willingly drive over 15 minutes to come here. From the front desk staff to the medical providers, everyone is kind, professional, and wonderful with children. I highly recommend this practice to any family looking for a pediatric primary care provider they can trust.

I took my daughter Lillian to get her shots for school and made her sore longer than she should be…read moreand left the syringes overflowing from the sharps container and held her down when she never had that before and poked her too many times (unnecessary) pokes by the ways I ended up doing it for her after the fact they did that and she was bleeding from a few unprofessional needles I gave her her shots instead and deliberately delayed her shots because she was so sore from the shots but they did do everything else right but the vaccines pretty good but traumatized her by holding her down and even asked me to hold her down and said that she was squirming a lot which she was but it was because they just came in with the shots and held her down they pushed the syringe in hard into her arm and didn't care at all and made her cry a lot and she even said it was very painful not pleasant

I normally dont do reviews, but this is the 2nd time I've had unprofessional service when I…read moredesperately needed proper and timely care for my kids. The first time I sat in the waiting room an hour and a half after my scheduled appointment to be seen just for the dr to brush off every concern. The whole visit took over 2 hours and there was only 1 other patient. The 2nd time was 3 weeks later and I showed up 10 min early for a 10am appointment. The receptionist took vitals and the dr wasn't even in the building. We sat in the waiting room for over 40 min before deciding to leave. The dr drove past me as I was leaving the parking lot lot. Apparently coming in late is becoming a normal practice for this dr. Beware this is not a medical group. This is one individual dr that runs this office. If she's not there on time youre waiting for her. I see she used to get great reviews, but maybe time has taken its tole and the quality isn't there anymore.

My three children have been patients of Dr. Pumphrey for over 12 years, and I can confidently say…read morethere is no one else I would trust with my children's care! He has been our pediatrician since my teenage kids were very small-my youngest saw him when she was literally just one day old-and has guided us through every stage of their childhood, from newborn to teen. Dr. Pumphrey is not only incredibly knowledgeable, but also one of the kindest and most personable doctors you'll ever meet. He takes time to listen, truly cares about each child, and never makes you feel rushed. Anytime one of my children has been sick, he has taken emergency calls with compassion and followed up thoroughly--something that means so much as a parent. Over the years, his medical advice has been consistently wise, practical, and reassuring. Whether it's been about an acute illness, long term concerns, developmental milestones, or teenage transitions, he's offered guidance that we've come to rely on. We feel incredibly so blessed to have found Dr. Pumphrey. If you're looking for a pediatrician who knows your family, remembers the little details, and genuinely cares about your child's well-being--look no further. You've found him!

Love Dr. Pumphrey! He is so helpful with any questions or concerns I have about my kiddos. Office…read morestaff is incredibly as well, never had any issue scheduling appointments or getting referrals done. Highly recommend

Dr. Phan and his entire team are absolute angels. Every single person we've encountered in this…read moreoffice has been kind, patient, and genuinely caring. We started bringing our firstborn in before she turned one, and from the very beginning, we were so thankful to have found this practice. Dr. Phan is thorough, kind, and direct. He makes both me and my husband laugh, and he always makes us feel heard and validated. He listens attentively to our concerns, provides sound, evidence-based advice, and truly demonstrates compassion and care with every visit. I just had our second baby on May 15. I was able to get an appointment scheduled the very next day (a Friday) for the following Monday morning. At that visit, we learned that our baby had lost 12% of her birth weight. This exact thing happened with our first, and our old pediatrician handled it terribly--immediately mentioning "failure to thrive" and making us feel panicked and inadequate. So this time, as Dr. Phan was gently walking me through the next steps, I started crying. But instead of jumping straight to suggesting formula, he encouraged me to take care of myself first and to pump to see what my output was. To my surprise, I was producing plenty of milk. That encouragement lit a fire in me--and by that Friday, our baby girl was already back to her birth weight. I am endlessly grateful for Dr. Phan. He was encouraging, compassionate, and honest throughout the process. Most importantly, he reassured me that he wasn't concerned about our baby's health, which gave me an incredible sense of peace. His calm confidence was the complete opposite of the fear and guilt we were met with from our previous pediatrician. Nurse Practitioner Ms. Shayla is also absolutely lovely--and our toddler adores her. For a while, our daughter was terrified of doctor visits, but Ms. Shayla completely changed that. She made her feel safe and comfortable, to the point where our daughter now chats her ear off the moment she walks in the room. Ms. Shayla has been a true gift in building trust and warmth around medical care for our little one. The front office and nursing staff are incredible as well. They are helpful, kind, patient, and consistently accommodating--especially when something urgent comes up. We always feel supported, never dismissed or rushed. Honestly, we never want to leave this area solely because of this practice. If we ever move, we're already prepared to make the drive back just to keep Dr. Phan and his team in our lives. Seriously--this office is amazing, and we are so, so grateful. Highly recommend to any parent looking for a pediatrician who leads with knowledge, compassion, and heart.

Dr. Phan is truly the best pediatrician! I appreciate him so much for always going above and beyond…read morefor my child and our family. He takes his time, listens carefully, and explains everything in a way that makes us feel informed and confident. His kindness and dedication shine through at every visit. The office staff is also incredibly pleasant--friendly, helpful, and always welcoming. Overall, it's a wonderful team and an exceptional doctor. We are so grateful to have found Dr. Phan!

Bad vibes and attitudes by the secretary. She acts as if she owned the place and as if she was…read moredoing us a favor.

Dr. Breseno is a great doctor. It's the people that work for her, are beyond rude. They never…read moreanswers calls during open hours, I showed up to drop some paperwork off around 2pm, their lunch break is at 1:00pm. There was an Open sign on their door, but their door was locked, and had to ring the doorbell several times. I need a prescription from her doctor, that was about 3 days ago. Still have never heard back from them. So weird.

Really great doctors and staff! I would defiantly reccomend…read morethis clinic. They are very patient with children

I don't recommend this place what so ever. They charge for everything. Even copies of medical…read morerecords which is crazy bc insurance is already paying them. The waiting room is depressing and the front office staff is dismissive. You would think a pediatricians office would put off a more welcoming vibe if not aesthetically at least personally.