Review for Riverside Veterinary Hospital I lost my 13-year-old dog, Zazu, after he went without his phenobarbital because his refill was not provided in time. He suffered an hour of seizures before passing. What hurts the most is reading the hospital's own records--they tracked exactly when his prescriptions should have been refilled, yet never once called, emailed, or texted to remind me. Not once. They had the data but didn't use it to protect him. When I asked for compassion after his death, I received an email full of blame and a list of refill dates. No accountability. No acknowledgment of the failure to follow up. Just defense. I juggled kids, work, and life, and I still did everything I could for Zazu. He was loved every single day. To have his final hours reduced to paperwork was devastating. I am removing my other pets from this clinic. Pet parents deserve a team that sees them as family, not as a liability to manage. Ninett McGowan read more

My cat recently stopped eating, had issues walking, wouldn't drink water and had a temperature of 104. In less than 24 hours I got him to Riverside; everyone was extremely kind and Veterinarian she really put me at ease after he received an IV and was sent home with medication . However, 3 days later his temperature hadn't changed and he was still not eating or drinking. I was in a panic! I left a voicemail and minutes before closing Dr. Ken Gallatin called me back. He stayed on the phone asking so many questions to assess JB's (my cat) condition and allowed us to come in immediately the same day. Within an hour with the help of Dr. Yufan Chao; JB was eating (small bites but progress)! We stayed for over an hour and Dr. Ken ran through every scenario that could be impacting his health and did a very in depth (touch, feel and look) physical of his whole body. He discovered after analyzing and opening his mouth that there was an ulcer on his tongue which prevented him from drinking and eating. He gave us new medication to directly relieve and heal the ulcer. As of today (3 days later), thanks to Dr. Ken JB is finally drinking water and on his way to a great recovery. This is a great hospital, I recommend if available to ask for Dr. Ken Gallatin. He's what you need when faced with a dire situation for your fur baby. He saved JB's life while being gentle, informative, patient and using critical thinking (outside the box of the norm) to help me as a pet parent and my little JB. Dr Ken is the true animal whisperer!!!! read more

RVH refused to refund my $200 down payment for a procedure. There was no warning or a no refund policy given by document or signage. In fact, there was no reminder call for the pending appointment. To suddenly make up this rule when I approached them for a refund shows how little custOmer service is practiced there. It's thievery. Two hundred dollars for missing a single appointment for a pet is excessive. Physicians may charge up to $25 if humans missed appointments. Riverside Veterinary Hospital, your customer service policy sucks. read more

Took my dog to the vet on 2-10-2025 This was the WORST VET VISIT. I DON'T RECOMMEND, AND I DEFINITELY WILL NOT BE TAKING MY DOG THERE EVER AGAIN. JEN, the triage person: was AWESOME!!!, EMPHATIC, CARING, LISTENED TO MY CONCERNS Gave me an invoice for suggested treatment for over 500.00 and another for over 800.00. The vet hadn't even examined my dog. I had my dog's paws taped up to stop her from licking and chewing her paws. The vet says I won't remove the gauze because she will probably start licking. So what is the big deal if she starts licking while at the vet? After you see the issues, you can immediately wrap her paws back up. How can you treat/diagnose when you haven't seen the issue? The medications: I requested the regular white tablet of apoquel, antibiotic doxycycline, and a mousse for fungus the vet recommended. When the vet brings the meds, she has substituted the regular apoquel for chewable, substituted the mousse for some type of pads, and also doesn't have the requested antibiotics. She didn't ask if I wanted substitutions, and did not tell me she did not have the meds I requested. I just happened to look at the meds that were in the bag. My dog has had this issue before, so I know what works for her. But you're trying to get me to agree to over 800.00 services for extremely SUBPAR service. WOW! read more

Staff was very professional and friendly. They took extra care to treat my cat's eye. I will be coming back.

My dogs get excellent care there. The staff is always warm and welcoming. My vet Dr Shields is the best. She is thorough, kind and even gets down on the floor with them. I highly recommend Riverside Veterinary Hospital!! read more

Very caring, trustworthy . My dog loves doggie daycare and they love him! Wouldn't go anywhere else!

I don't use this vet very often, but I do get my dog's flea medicine from them fairly regularly. When I went to get some today, I was first told that I should have called first to get the flea medicine (although they allowing people I now). Then I was told they couldn't sell me "anything" because my dog needs a shot. I was quite confused by the decision and the tone. I let them know that I have an appointment, which is 2,weeks away because they didn't have any sooner when I made it. She still wouldn't sell me flea medicine. My dog is 9 so I am thoroughly disgusted after having spent money there for so many years to be talked to that way. I don't ever plan to go there again. Ever. read more

Well, let me start by saying that the vets here are great and the prices are reasonable when you compare them to other vets in the area. There was constant communication regarding my dog's health. I was never charged for anything before it was discussed with me first. They were willing to work me in without an appointment as my dog's regular vet would not accommodate me. I've never boarded my dog here and would not do so at any veterinary clinic. I prefer taking my dog to a regular kennel. I did leave a previous dog here for doggie day care and on one occasion it got bit by another dog, so I'm not doing that again. I will only let her interact with other dogs under my own supervision. I'm definitely very happy with the health care provided to my dog here and would recommend them. read more

I've been coming here for years after my cat was traumatized at another practice. Riverside went above and beyond to help us treat his anxiety so that he could receive quality routine care. He is now a healthy senior cat at 16 years old and I couldn't be happier with his care. Dr. Meacham cared for him during his thyroid cancer and helped us get through the difficult process of radiation therapy so he could be healthy and happy again. She also cares for our other two cats who are quite the behavioral challenge when they feel scared. We wouldn't consider taking them anywhere else because the care here is personal, high quality, and consistent. I feel loved by the entire staff from check in to check out. The clinic offers options for subscription and delivery services for the prescription foods and meds we need which helps a lot. Dr. Meacham has worked after hours and called me on more than one occasion to answer questions, give advice, and offer suggestions about whether or not to pursue emergency care. Two years ago the entire staff helped me care for a stray, pregnant momma cat until she delivered 4 kittens. They got her through some significant illnesses she picked up when she was abandoned by her owner. They did wellness checks on the kittens until they could be placed in safe homes. We've used the boarding services at Riverside and they are EXCELLENT. I've had so many good experiences here that I can't recount them all. If you are looking for a place to be valued as a client and for your beloved pet to be treated like a family member, you should definitely come to Riverside. read more

NEVER NEVER NEVER TAKE A BELOVED PET TO THIS PLACE. First: Overcharging. What sort of thieves take advantage of a pet owner by billing nearly $800 -- without even the COURTESY of a phone call to discuss it first? Second; Coincidence that the pet DIED within a WEEK of being "cared" for by these people? Not likely. Horrid place! I would have given them a -10 rating, but there was no opportunity to do so. Do yourself and your pets a LIFESAVING FAVOR: GO ELSEWHERE!!!!! read more

ABSOLUTLY do NOT take your babies to this place! Omg the worst veterinary experience we've had! They are not about helping care for animals. They are about the $$$MONEY$$$. My poor 14 years old poodle/shitzu's dew claw was broken when I got her back from boarding 6 days. We boarded our 2 dogs and 2 cats and paid over 600.00 which included vaccines for the cats. Ok. After getting everyone home discovered the dew claw broken. We were given an appointment time the next day. My baby has some weight loss issues and beings I had asked to see the vet myself decided to discuss her weight loss issues as well as the broken dew claw. She suggested bring her back the next day to sedate her and remove it. And we decided to draw blood for the weight loss. She told me the bloodwork would be 130$ which was fine. And I expected to pay the exam fee. She also gave 5 pills for pain and inflammation. I get to the checkout and was being charged for pain meds and was told I'd have to pay for her procedure to remove her dew claw the next day. Well, the owner Vet was called to talk to me. WHAT AN A&&!!!!!! I'd signed a waiver when dropping them off, it could've happen getting in the car, blah blah blah....SHE WAS IN HIS CAGES FOR 6 DAYS. All vets do it his way I was told. Then he tried telling me she didn't need sedating and he could take her to the back and snip it off with nail trimmers...but 20 minutes earlier I was told she needed this Procedure with sedation ($$$money in his pocket)because it's painful. I was told he had 40 yrs experience and 'his' vet that I had met with initially only had graduated last year. OMG I'm so mad at how we were talked to and treated!!! And at the end he tells me I'm putting her thru more pain by not letting him take her back and cutting it off. It obviously about lining his pocket with $$$$$$$$$$$$$$$$ I'm so angry!!!!! Just look at how big and fancy this place is and you'll realize they need money to pay for it. I've NEVER written a review before but felt I HAD too here. read more

I do not recommend this veterinary hospital or boarding. They do not communicate appropriately when a pet is being boarded and in distress. They will rack up money any way they can during an annual check up or boarding service. The receptionist is rude and not personable, when trying to ask questions or schedule an appointment. I would highly recommend going to a different vet at all cost. read more

Great Vet and doggie daycare. They really care about the animals that go there. Prices are a tad high but it's still a pretty great place.

Left my 2 dogs here... never again. Very crowded with loud, constant barking. One of my dogs was returned all wet. Staff said they had to hose diarrhea off him. I wonder how long he sat in his own poo & how often they really walk dogs. Plus, I left twice as much food as needed, but the container was empty. Why? And what food did my dogs get? And why did staff not say anything abt the food or diarrhea until confronted? Makes me wonder what else happened. I don't trust these guys. read more

AWFUL PLACE!!!! If you love your pet DO NOT BRING THEM HERE!!!!!!! The owner is evil and rude. I told him about his doc who attended my pregnant dog telling him my dog was in labor and and she couldn't push out puppy and she sent us home knowing that the puppy was too big since we had an ultrasound done. She never said hey it's your dogs past due date and single puppies are big I would recommend since you are here let's have a c section. Instead she sent us home making me think it's possible for my dog to push out that big puppy. Two days later I take her back because she's not contracting we did another ultrasound and she tells me the puppy is dead. And she tells me oh and your dog might have cancer. Doc Pooch was so insensitive and has no emotions no knowledge. She says your dog needs to be spayed now. Never did she say would you like to have those possible cancer bumps removed since your dog is already under? Nope! She just had her spayed. Leaving the cancer in her. When I told the owner this he told me "if you wanted a memory of your dog by making her have a puppy you should of just taken a picture" he was the worst!!!!!!!!!!! Evil man! Heartless! Then I took my dog to BENVENUE animal hospital and we were treated sooooool much better. They removed my dogs cancer and offered to remove something else they found in my dog. What a difference in service!!! Take your pets to BENVENUE ANIMAL HOSPITAL not here!!!!!! All they care is about money and they were awful and heartless. DO NOT TAKE YOUR PETS HERE!!!! You have been warned. read more