Great place to live. Tom from maint is really a big help with evrything…read more Friendl staff. Food is good. Fresh milk, juice and coffee always.

Horrible place to work or have your loved ones at! This facility is RACIST AS HELLL! There is no…read morestaffing, they over work the good staff that they have and are not appreciative at all. Im not sure if any one in management even went through elementary school because they can't do the simplest of things. The amount of Illegal things that go on Around this place is ridiculous not sure how they are still open. There are really bad bed bugs in two of the builds and nothing is really done about it. There are some residents that should be in Psychiatric facilities that are there because they are lying on evaluations just to get people in there for the money. residents families pay so much money and residents can't even eat when they want. There are no snacks NOTHING!!! Management is not helpful at all. They mess up the schedule and don't help fix it when we don't have staff. If you love and care about you loved ones DONT NOT SEND THEM HERE!!!!!!!!!

My mother in law was here from December to September. There are a couple of good employees there…read morebut most are there to collect a check. Let me break it down for you. *Housekeeping I'm pretty sure the entire length of her stay nothing was cleaned in her room. Dusting, vacuum, tub, shower it was all filthy. *Dining room if your loved one naps through a meal they will miss that meal, no one comes to get your family member. It costs extra! They used to deliver water to each room a couple times a day. Then they had Hydration station down the hallway. So if your loved one isn't a person who likes to walk they will not get drinks throughout the day. *Management- the manager is unapproachable. He is not a friendly man and should not be managing a senior housing place. * Medical or Med techs. There were a couple good ones there. Who knows if they are still there. We had missing insulin. Most of her meds I took care of but did have them manage her diabetes. They didn't always take her blood sugar finger pokes or they didn't write them down. Because they didn't do all her meds they could not do a sliding scale for her insulin. She was taken by ambulance at least 4-5 times during her stay for falls. Usually because of UTI's because she wasn't drinking enough water. *Security~ the building is supposed to be locked down at night but I walked in several times after dark. * activities- there were a couple activity directors there during her stay. No one was ever successful in getting my MIL to join in. * maintenance- constant problems with her cable TV and no one at night seemed to want to help her. Leaky faucets, closet light that didn't work all the time. I would not recommend this place

I can only speak for the memory care facility, but it was not big enough and outdoor area needs…read moreimprovement. The memory care staff were ok, but the problem was with the director and one of the nurses. In addition, we were told that there were two nurses on staff 24-7. That is false. One of the "nurses" just sits in her office all day and we never saw her with the residents. She also changed a document in the computer after I had asked for a copy of it. The director is ok, but very arrogant. Our loved one also was able to get out of the facility and climb a flight of stairs at around 2:30AM!!! They never told us!!! We found out by accident!! They also left soiled clothing in the bathroom for hours with the door shut. The room smelled atrocious!!! The bathroom was not cleaned very well either. Feces was left dried on the walls, shower curtain and the floor.

It is a lovely facility. The day staff are wonderful. They don't have enough night staff. I would…read morefind my mother naked in a wet bed. After we got her home, she would scream for help at night, thinking she was still at Rivertown. She was high maintenance, so they took her help button away. She kept trying to escape, and staff reported me as suggesting she climb out the window, which is ridiculous and offensive. Some staff did not appreciate constant visits from her children, and our questions about her care. Overall, it was a traumatic experience for our entire family. Partly, my mom was just not a good fit.

Do not move to this facility unless you want to have your personal possessions stolen. My mother…read morerecently lived in Independent and Assisted Living sections. Over the years she had many items stolen, including Godiva chocolates, a wig, quilt, new sets of towels, two rings, a $300 pair of glasses, several items of new clothing. Even the motor from her reclining chair was stolen! Most recently, all of her bed linens and some art supplies were stolen right in front of her when she was dying. I contacted the facility over 2 weeks ago about this and there was no response. Administration there will never admit that items are stolen, only that they are "lost". They have never told me how they will rectify the situation. They even blame the residents for it. I am thoroughly disgusted by this, especially the theft that occurred when my mother was dying.

Wonderful place to move too. I was there 8 years ago then I married & moved to my husbands house…read more Now we both are living at Waterford Everything is at Waterford for you to do. We love all of the food they fix. We love if we get Alzheimer's or other things happen to us that we are taken care of the rest of our lives

I have very mixed feelings about Riverside Courtlands. On the surface, the facility is beautiful,…read morewell-maintained, and offers appealing amenities for residents. The admission process was quick and efficient, and for someone who is largely independent and only needs minimal support, this could seem like a great option. However, once any level of real care is needed, serious issues become evident. The facility does not have an RN on staff -- only CNAs -- and during the night shift, the entire facility is often run by just two CNAs - not even a manager in charge. This lack of proper staffing creates a dangerous situation for residents who need more attention or might be at risk for falls. During our time there, falls were frequent, and one day alone saw three residents were taken to the ER due to injuries. I was constantly seeing residents with bruised faces, etc. walking around. The call button system is unreliable, especially at night, and response times can be worryingly slow. Often when they did have adequate staffing you could find 4-5 of the CNAs outside the dining room door congregating. This would be a good time to round with the residents who might not be able to go to the dining room. Nonetheless my loved one had a nasty fall and passed away the next day. I believe that fall worsened the condition at hand. Another concern was the pressure I felt to use CorsoCare for hospice services -- a provider located two hours away from our location. Unfortunately, that experience was far from ideal and felt more like a convenience for the facility than a benefit for us. I wonder if there is some sort of partnership between the two. In short, if your loved one is active, fully mobile, and doesn't require much in the way of assistance, this might be a pleasant place for them to live. But if they need attentive care or medical oversight, I would not recommend Riverside Courtlands. It offers a nice place to stay -- with meals, activities, and a roof over your head -- but very little in the way of actual care, which sadly did not support my loved one in their final days. Also, I will say the sales gal was SO nice and helpful during the sign on / move in process but once our loved one passed away we received not one condolence from any of the staff - not one. We received a bill and a notice to vacate the room. I found that very unsettling considering how nice and helpful they were to start.

This facility was highly recommended to us, and we were not disappointed whatsoever.... in fact, we…read moreare super- impressed. Mom has a 'studio' apartment that is huge - and we could add as much of her own things from drapery, to pictures, to shelving to really make it her own home. The apartment decor is up to date (stainless microwave, if desired in her kitchenette) and everything is clean and fresh. Housekeeping is amazing, along with maintenance and laundry. Staff seem to have a great attitude. Always with a smile and willingness to help or answer questions. Some stop by just to chat, and see how your day is going. Aids, med techs and nursing staff are wonderful and well-trained. Concerns are listened to. (Former nurse with long term care experience here...) This is 'assisted' care. Loved one can refuse showers. Staff is WELL aware of things, and certain behaviors are spelled out in the month-to-month contract that avoid serious issues. This is not a nursing home. They assist you when you require help. Different licences and rules apply here than at other kinds of care places. Some residents have had hospice here, and then pass on. They don't kick you out if you are sick. Yet, this is NOT a memory care facility. If loved one declines that way, there are other local Vista facilities (Northview) that they can transfer to, certain things being in place (room availability, etc...) Food is very good - with a nice pub-type alternate menu choices. Room service meals are no extra charge. Guests can eat for a reasonable charge, just inquire at the friendly concierge. Everything (except onsite beauty salon) is included in the rent. No "care-level" add on costs if loved one needs extra assistance. Choice of doctors who specialize in elder care come to the facility... including blood draws. Activities are creative and varied (artists come and paint with residents on a project... flower arranging... song performances... animals visit...etc) lots of outings are offered in their own van/bus as well as any entry fees covered. Residents are welcoming, and very friendly. They come from all walks of life and most from middle class income levels. (This age group saved and invested, lived on less than they made, paid off their home, and some, not all, received some kind of retirement package... unlike today's reality.) I have never noticed or overheard any attitude of "looking down" upon any other resident from these residents. An outstanding facility, in my opinion, and worth checking into.

Absolutely deplorable care from nurses and administration. Learning from multiple patients with…read moreparalysis that they were sitting in their own feces for hours at a time & only getting half of the therapy their insurance was paying for was so disheartening. My grandfather deserved better care, and when he brought his concerns to administration they refused to help him leave the facility. Taking away his only means of mobility. I am not sure who is running this place but it needs to be looked into. Please consider other rehab facilities in the area unless you can ensure you're physically checking in on your person multiple times a day!

they don't deserve to be open they treat ther employees bad and they don't care about the residents…read morei seen so many residents come down with bruises on them and they don't clean the place only on special days and they don't clean out the containers where the food suppose to be in they even be lacking on giving the residents there medication they done had so many dead residents there haven't been a day where the fire fighters or ambulance came to the place

It's a really peaceful, beautiful campus. Every spring there are baby ducklings and it's the cutest…read morething. The staff I have interacted with really seem to care about the residents and make it as comfortable as possible for them.

From the owner: Located in a quiet neighborhood just south of Grand Rapids, Michigan, our community offers warm,…read moreinviting spaces inside and relaxing outdoor areas with natural fountains and a gazebo.