This facility did not obey doctors orders, failing to check my Grandpa's blood sugar all day, yet…read morestill administered insulin. He is on a sliding scale, therefore, you don't know how much insulin to give if you don't know his blood sugar. He was found unconscious, seizing, with a blood sugar of 28. He suffered a stroke as a result of extremely low blood sugar. He was placed on a vent, and later discharged on hospice. One week later, he passed. Do not send your loved one here. My family has been through hell these past few weeks. We asked for this records and they all show his blood sugar was NOT checked that day.

From the owner: Specializing in: - Assisted Living Facilities…read more- Alzheimer's Care & Services - Assisted Living & Elder Care Services - Senior Citizens Services & Organizations - Retirement Communities - Nursing & Convalescent Homes

We placed my mom here for 1 month and had nothing but problems! They took over $1400 extra then the…read moremonthly rent and it's been 4 weeks since this occurred. They say they issued a check, nothing received so had to open dispute with bank. They charge one month rent and then a FEE which is another months fee (same as rent) that's nonrefundable). They allow people who should be in a nursing home at these facilities with health issues that shouldn't be here. My mom wanted out of her lease after seeing some medical emergency in the dining room on day 1. They also promised my mom an updated room like they showed in their model. She got an out dated 90s junk with hole in door. They have one elevator that always breaks down the residents told us first hand. The 2 guys in the front office Matt and Mike swindle people I highly recommend to steer clear of this place!

From the owner: Welcome to StoryPoint Wyoming! This isn't just a place to reside it's a place where our community…read moremembers truly shine, and we are glad to share this experience with them. Our senior living options include independent living. Throughout each service level, we strive to make every moment of every day something special. We know it's the small details in life that make a difference. Every resident becomes a part of our family, and we work with each of them at their pace to create the experiences they want. StoryPoint Wyoming is a place where residents can truly Shine. Everyday.

The facility is absolutely lovely, The beautification of the property is exactly what you would…read moreexpect to see for the middle of summer. Flowers everywhere and great colors. I was greatest kindly when I arrived and asked to sign a check in log stating my business and the time I arrived. I very much appreciate that process is in place. I arrived early and was offered tea, coffee, or water while I waited. I was given freedom to look around the facility while I waited if I was interested in doing so. I found myself drawn to this really fun finch enclosure where you can watch the birds play. It was in the library and board game area. The facility was bright, well lit, clean, smelled great and marked with directional signs everywhere. When my scheduled time arrived for my tour I was greeted by Kristin with smiles and a welcoming handshake. She was very knowledgeable on the property and provided me with physical informational documents to take as well as information during our tour. Both the studio and one bedroom were in great condition. I appreciated that the balconies were cement not wood so it provided a safer more sturdy feeling. The dinning hall was also very impressive. The room itself had high ceilings with great architecture. Overall great trip and lots to think about.

From the owner: Welcome to StoryPoint Grand Rapids East! This isn't just a place to reside it's a place where our…read morecommunity members truly shine, and we are glad to share this experience with them. Our senior living options include independent living. Throughout each service level, we strive to make every moment of every day something special. We know it's the small details in life that make a difference. Every resident becomes a part of our family, and we work with each of them at their pace to create the experiences they want. StoryPoint Grand Rapids is a place where residents can truly Shine. Everyday.

Would not recommend working here if your into organization and communication skills. Management…read moreoffers 0 help in any department. A bunch of he say she say high school activities going on here. Best thing here are the residents but other than that it's a big high school...or maybe even middle school....

This is the very best retirement community I have found in this state or any other…read more The facilities are beautiful. The dining room is splendid as if it is on a cruise ship. The food is always good. The service to the residents is top notch. Here they care about the individual and give them the best care. I highly recommend this place for those retiring to an assisted living facility.

Absolutely deplorable. Would not recommend this place to anyone. Do not believe "what you've…read moreheard". The aids require a ton more training and/or better vetting during recruitment and hiring. The administration is aloof and was contentious when discussing the care (or lack thereof) of our mother. Important note: The sales people are great! No doubt. But they aren't the ones providing the service. It's about revenue. Remember that! My siblings and I all now live out of state. We relied on a lot their former reputation. Our mother was not treated with dignity (left on the toilet unattended at times) and that was only when they "got around to" responding to her calls to use the restroom. She had multiple UTI's during her short time (6 months) and had fall related injuries that were not reported in acceptable detail or in a timely manner. (**And then later charged us for the wound care for injuries they didn't even deem necessary to share. Ridiculous) She felt like the moment she arrived, she was a burden to the staff. She was afraid to bother them and afraid to tell her children (us) so we "don't make it worse for her" The staff, especially evenings, were gruff and annoyed with her. ALL because she needed the very assistance she was paying to receive. Unacceptable. Whatever the reputation WAS prior to our decision to move her to this "premier senior facility" has long passed and in our experience, completely untrue today. Knowing what I know now, I would not let these people watch my dog overnight much less care for our mother one day longer. We have since moved her from this sad situation. After giving notice, we did not hear from the administration for almost a week and on the day we came with our truck, not one person there even asked why or where she was headed. Apparently They just let people come with a truck and take someone's entire belongings and don't ask a single question to stop by to ask anything. Trolly after trolly moving what was left of her personal items, (many missing with no follow up from PH) It was just more evidence that our mother was right about the complaints she would barely share. This is not written in an emotional state. We have since found her a better place. This is written as a warning and a plea to those who consider Porter Hills and take Yelp reviews under serious consideration. If you should choose this place for your loved one, plan on being VERY involved in the day to day needs, believe your loved one when they tell you about mistreatment and keep a close eye on the care they receive and more importantly, what they don't receive. I wish I had ONE kind thing to say. Honestly I do. However, there isn't anything I can point to. Due to the Yelp rating system, I'm force to even give one star. The stress and setbacks Porter Hills caused our mother and our family is impossible to overstate. Thankfully we were able to make a merciful and swift change before things became worse. Consider other options.

It's a really peaceful, beautiful campus. Every spring there are baby ducklings and it's the cutest…read morething. The staff I have interacted with really seem to care about the residents and make it as comfortable as possible for them.

From the owner: Located in a quiet neighborhood just south of Grand Rapids, Michigan, our community offers warm,…read moreinviting spaces inside and relaxing outdoor areas with natural fountains and a gazebo.

Absolutely deplorable care from nurses and administration. Learning from multiple patients with…read moreparalysis that they were sitting in their own feces for hours at a time & only getting half of the therapy their insurance was paying for was so disheartening. My grandfather deserved better care, and when he brought his concerns to administration they refused to help him leave the facility. Taking away his only means of mobility. I am not sure who is running this place but it needs to be looked into. Please consider other rehab facilities in the area unless you can ensure you're physically checking in on your person multiple times a day!

they don't deserve to be open they treat ther employees bad and they don't care about the residents…read morei seen so many residents come down with bruises on them and they don't clean the place only on special days and they don't clean out the containers where the food suppose to be in they even be lacking on giving the residents there medication they done had so many dead residents there haven't been a day where the fire fighters or ambulance came to the place

I've lived at Beacon Hill Independent Living for nine years. My husband received excellent rehab…read moreand nursing care after two falls and was in hospice there. We never had a single regret. We have a full choice of exercise classes, art classes, concerts, films, and activities. Being with other residents at meals or just passing in the corridors, I feel as if we are one large family. We care about each other.

My daughter worked at this establishment for 2 years and made many connections with the residents…read more It has been really reprehensible the way the managers treated her when she told them she needed to put in her 2 weeks notice. Their actions from that point were egregious the way they treated and spoke to her. My daughters pay the entire 2 years with a small raise has been ridiculously low being a lead hostess. She was expected to do more work with the small raise that was given and asked to do management training of new employees. She was always the reliable employee who picked up extra hours and holidays. I would strongly recommend anybody who's considering seeking employment by this company who has basically a corporate mentality of dollars over employee appreciation to think twice!