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    Riverview Cemetery

    1.0 (1 review)
    Open 9:00 am - 5:00 pm
    Updated over 3 months ago

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    2 years ago

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    Ask the Community - Riverview Cemetery

    Palmer Funeral Home - West Chapel

    Palmer Funeral Home - West Chapel

    3.0
    (2 reviews)

    Our dog passed on Christmas Eve. I called Palmers right away and they called us back immediately…read more The gentlemen who met my husband and children to receive our dog was extremely kind and treated our pet with respect. We had her ashes back the day after Christmas. They will always be my first call if we were to ever lose another pet.

    At this point, we just wanted to be compensated with the cost of the arrangement. Neither, of…read morecourse would claim ANY responsibility for the mistake. The florist had offered to send the same bouquet to the family, which seemed rather strange considering the funeral had already taken place and there wasn't a need for flowers that were intended for the funeral. After awhile, the florist eventually agreed they would return the cost of the flowers to my credit card. After approximately a week or two, more than enough time for the florist to return the money promised to us, according to my credit card company, it had never happened. At this point I had to take the time to open a case for the credit card company to investigate. Apparently Country Florist and Gifts just blew us off even after agreeing to return the money. Several weeks later, it was the credit card company who credited back the cost of the flowers because they were not able to get any response from the florist. It's just pitiful how inconsiderate both businesses were to our situation especially considering the reason we ordered the flowers in the first place. Our rating to both Palmer Funeral Home and Country Florist and Gifts would be NO STARS, but had to mark ONE to be able to submit our rating. It's very clear, that customer service is apparently not a priority for either business.

    Riverview Cemetery - funeralservices - Updated June 2026

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