I have been a resident here at Liberty House for, what would've been, 10 years, and it pains me to…read moreeven write this review...but, enough is enough. I received a lease renewal of over 18%, which I found absolutely insane not only due to the length of my tenancy, but to the fact that this increase was not, in any way, justifiable by current market trends. However, thanks to the help of Samantha, she was able to present me with a much lower renewal that was more realistic. I was ecstatic because Samantha was able to keep me in my budget so I can continue living in my home where so many beautiful memories and accomplishments have been made. Since I've been here for so long, I've seen MANY managers come and go, and Samantha has by far been the most helpful, most genuine, and most caring. However, Lordis MUST be held accountable for her consistent malicious actions and disgusting commentary. I had to write this review anonymously due to Lordis's proven track record of making any resident's living experience so miserable to the point where they are forced to move out if that resident speaks up on her behavior, and I refuse to allow her to do the same to me and my family. As I was waiting for the elevator after leaving the office to discuss my renewal (the elevator is right next to the office, by the way), I overheard Lordis say "Sam! Did they renew?" Samantha responded "yeah, I got them a better renewal offer." Lordis then responded (and I remember word for word because I was in such disbelief), "those kind of people are always looking for discounts but want to walk around thinking they're royalty like they don't stink up the whole hallway!" (For reference, I am from India and my husband is from Pakistan). There was a brief moment of silence, assuming everyone else in the office was in the same disbelief, then she continued while laughing and said "it's true! Right, Patrick? Tell me when you walk past any of those Indian apartments it doesn't stink!? Nobody wants to smell that curry all day. We could've let them give notice, sorry Sam." I pulled my phone out to begin recording, but the statements ended there since it was clear that Samantha and Patrick was not entertaining her foolishness. This was extremely hurtful and heartbreaking because I was so excited to go upstairs and let my husband know that we can renew our lease for our home that we loved SO much. But, within just 10-15 seconds, that excitement was shattered. My husband and I have given our notice to move out. How could we possibly continue to live in a place where with such a disgusting, evil, and malicious manager? 9 years. We're letting go of our home for the past 9 years. It would've been a MUCH better staffing decision by Windsor if Samantha was hired as the main manager, but instead, they decided to hire a monster. Going through previous reviews, I see there is someone from Windsor that responds. So I would like to state, since this will clearly be seen by someone higher, that my husband and I do not wish to rectify, speak about, or meet with ANYONE regarding this review as we would like to enjoy our last two months living here without being exposed to Lordis malicious and retaliatory behavior. However, just a word of advice, get rid of that monster before she causes this property to lose more residents and before she runs your business through the mud. As a resident, we always only see Samantha and/or Patrick running around and doing all of the work anyway, so there is clearly not a need for her. To anyone looking to potentially live here, it's a great property in a beautiful neighborhood. Samantha is a wonderful resident manager and Patrick is a sweet kid. But, if you come tour, ask of Lordis is still the manager. If the answer is yes....RUN!!! Do not move here until this monster is replaced.

I have rented in the NYC area for 10 years and have never experienced a worse property management…read moreteam or company. Steer clear of Windsor Communities at any cost. Do not rent here if you have even one other option. The building management company at Windsor at Liberty house is unresponsive, impossible to reach, and deeply apathetic towards the people who live in the building. When there is an issue, they are not present, available, or helpful, regardless of the severity of the situation. For emergencies, they will route you to the maintenance team, the leasing office, or a call center. There is no direct email address or phone number to contact Windsor Communities or the management team for 100 Dudley Street. In the event you do make contact with them, they will not help, or assist you in addressing whatever issue may have arisen. The "management" provided by Windsor Communities is either (A) non-existent, or (B) actively harmful. A short list of issues we encountered in our 1 year tenure in this building: (1) the fire alarms are repeatedly faulty (usually going off late at night); (2) the parking garage in the south building does not reliably shut/lock, and is constantly breaking down, risking vehicle theft and damage; (3) several of the key elevators used by residents are regularly broken/out of use for maintenance; (4) there is no secure package system. Packages are routinely left outside the building, inside the front entrance, in the common area at the 100 Dudley entrance, or otherwise unsecured; (5) the management team has routinely completely disregarded communications regarding ordinary course payment disputes; (6) we were charged amenity fees for a gym that was largely unavailable; (7) we were also routine double-charged and erroneously charged for parking; and (8) even though we were only here for one year, we had multiple significant appliances break and need whole-sale replacing (fridge/freezer and dishwasher). To be clear: some of the apartments themselves are nice, and the building maintenance staff are fast and responsive for true maintenance issues. Even the leasing office personnel try to be helpful (though candidly, they are rarely ever physically present or available by phone). However, none of that even slightly compensates for the complete failures of Windsor Communities to properly manage this building and attend to the welfare of its residents. Do. Not. Rent. Here.

The leasing office is highly disorganized. I scheduled a virtual tour with them at 9:45 and…read morereceived a confirmation over email. No one reached out to me at the scheduled time. I called them at 10:15 and they said there was a mix up and said someone would reach out to me at 10:30 instead. Again no one reached out. I just received an email with a video of the apartment after calling again around 10:40. I specifically wanted a virtual tour so I could see the building amenities etc. After multiple emails, calls and two reschedules they were still unable to do the virtual tour. All I got from them was sorry I am booked at that time. No alternate time or anything. If leasing office doesn't care about new prospects then how little would they care about existing tenants.

We lived at Warren at York for a year and loved it! The apartment was great, location was…read morefantastic, and the staff were all very nice. Everyone from the concierge, to the maintenance people, and Amanda and the leasing team were always happy to help, and very understanding of and quick to fix any issues that came up. Our dog also loved the building! We will miss having a great dog run so accessible

I thoroughly enjoyed living at Constantine Village! I lived in one of the townhouses for 3 years…read moreand experienced nothing shy of exceptional living conditions. Whenever I had an issue with the apartment, which was rare, the management company quickly took care of it. They always let me know what the problem was, and when to expect a fix if extended service was needed. The grounds were always well kept - especially when it snowed. The crew was out there first thing in the morning and several times during the storm plowing/shoveling. The management company was also very friendly and very professional - they always called to ask my permission to enter the apartment, and was always prompt in their response to any inquiries I had. I really enjoyed living there and will miss it!

Apartments are nice, but (1) there is very little storage and closets are all very small. The…read moreworst part is that parking is really bad. First, they only assign 1 reserved parking space for a 2-BR apartment and for the even # buildings, the lot is behind the buildings and the driveway to come out to the street is hidden. Cars are parked along the street so you can't see when you try to pull out (causing accidents). If you park on the street you have to pay $400/year to the city for overnight parking. If I'd had more time to look into these things I would not have moved to this complex.

Several of my friends and I have had bad experiences here. The leasing office is super nice and…read morehelpful until you sign your lease then they suddenly become unavailable/very unresponsive. The amenities are nice but you have to pay for each resident to use the gym facilities (no thanks I'd rather go to Equinox). The doormen are 50/50. Some are very helpful and nice but others give attitude even to your visiting guests. There are plenty of newer properties in the area- while the units themselves are nice, I would much rather live in a place with nicer management and "family"... especially when you call this your home. We're looking forward to our lease ending and some of our friends have already moved out (and are happier).

Beautiful apartments on the Upper West Side on W63rd St. between Riverside Blvd and West End Ave…read more The building is one of many high rises in the area (close to the Rushmore, Trump Towers, Archstone). The building is still under going some construction but is mostly open and ready for rentals. The staff are amazing, such nice guys! They are always willing to help and friendly to chat with. The 40,000 sq/ft amenity space (shared with the condo building the Aldyn) just opened this week and I have to say I was beyond impressed. It is even nicer than the Equinox I belong to in Boston (which was also brand new). The space includes a full gym with pilates/yoga studios, spinning and fitness classes, swimming pool, full basketball court, two lane bowling alley, rock climbing wall - all for only $300/apartment plus and additional $100 for other adults in the apartment for the life of you living there! Pretty great deal! I was a bit annoyed that it took 4 months to get the amenities open, but I'm getting over that now! The location is really nice - steps away from the Riverside Parkway - beautiful! You can take the bike path all the way down to Chelsea Piers and the southern tip of Manhattan! Pier 1 and the Boat Basin aren't far either if you are looking for some fun and food by the Hudson! There is also a park/playground in front of the building which is great if you have kids or dogs. We are also only a couple of blocks away from Lincoln Center and Columbus Circle, Upper West side restaurants (between 72-85 on Columbus/Broadway/Amersterdam) and Hells Kitchen. I would recommend this apartment building in a heartbeat! I am loving my NYC life here.

Yes, I've lived here for five years--but that's not a glowing endorsement. The truth is, moving in…read moreNYC is a hassle, and I actually like my specific apartment. The rest of the building? A completely different story. Pest Problem from Hell: The flower beds outside are infested with rats. Management has "addressed" it several times, but their half-baked, cheap fixes never work. The worst moment? Watching a rat leap onto someone walking into the building. That's the level we're talking about. Elevators & Common Areas: The elevators constantly break and reek of an unidentifiable odor. The lobby smells like a college frat house most days--hardly the "premium living" experience they claim. False Promises & Extra Fees: After years of delays, they finally opened the gym--then had the audacity to charge residents extra for access, despite the sky-high rent. This is on top of absurd yearly rent increases for amenities and maintenance that never meet expectations. One Bright Spot: The maintenance guy is great--friendly, responsive, and always willing to help. Unfortunately, he's working against a management team that seems allergic to doing things properly. Bottom Line: For what they charge, you could find an actual luxury building in Manhattan that's clean, safe, and properly managed. This place is the definition of bait-and-switch--don't fall for the photos or the sales pitch.

I don't live here but i pass the building every day and night. Do they not realize they have a rat…read moreinfestation problem ? There is 10 rats a night living in their plant bed. How is this legal ?

Emily and Nyssa were a brilliant tag team !…read more They patiently answered a lot of my questions ! And I have a lot of questions We were also very picky about what we wanted. And she was able to understand exactly what we needed - a perfect apartment Seems like a great place managed by a great team ! Thanks again

Very nice apartment, we particularly like the management in leasing office. Always ready to help…read moreand with a big smile. Hurma, Aris, Krystal and Desiree you guys rock. We are in these apartments from 2 years and never had any major issues. I would definitely recommend this community to my friends and family.

Avoid. Value for the money is simply not there. They pull the classic trap: nice entryway,…read moreamenities, service staff. The actual apartments are low quality and the building structure is cheap. You can hear your neighbors easier than in older buildings. Corporate landlord means rent increases are on the greedy side. Good luck getting your security deposit back on time as well. They nickel and dime you on fees on top of everything else. Tenants don't pick up their dog crap either.

The process of maintaining the apartment's air handler, and check up of sprinkler systems was…read morethorough, professional, and fast. The service agents were delightful to deal with. Thank you for keeping your standards high! I love living at Haus25

We had an awesome tour at RiverHouse 9 with Alisha! She was super duper friendly, knowledgeable,…read moreand made the whole experience easy and fun! She showed us around the apartments and amenities, answered all our small and big questions, and really took the time to help us understand what life at RiverHouse 9 could look like. You can tell she genuinely enjoys what she does--thank you bunch, Alisha! PS: Michael who picked up the phone and transferred all the notes to Alisha, was such an awesome guy! He was a super friendly and energetic person. IN EVERY POSITIVE way. You will see what I mean when you see him in person. Thank you Michael!

If I could give this building and company zero stars, I would. Be very careful with the security…read moredeposit after you move out from here. We've lived in the building for 3 years and everything was ok. We had to move out because of exorbitant rent increases (moved back to Manhattan, because apartments there were better priced). When we moved out, the company that manages the building (Veris Residential) sent us a check for less than half of the security deposit - making false claims that we had left holes in the walls, which we did not, and we have demonstrated that with photos. It was a ridiculous e-mail exchange that lasted for weeks - they were basically trying to put the refreshment painting of the apartment on us. In the end, the building, through the assistant community manager Michael Paladino, admitted that we shouldn't have been charged for the painting and promised to reimburse the amount. That was in mid-October, and we have not received the reimbursement check or any other communication from them until now (mid-December). They had initially told us that the company cuts checks twice per month and Michael Paladino would let us know when our reimbursement will be issued - there has been no communication from him since then. So we launched a complaint with the New Jersey Division of Consumer Affairs. This is all to say - be careful with this building and Veris Residential - they will nickle and dime you on the security deposit and go to great lengths to keep a few hundred dollars after you've paid hundreds of thousands in rent over years. They will make false claims to try to do that and will not honor their commitments even when made in writing.