Had a good experience working with Larry at San Francisco Toyota on Geary last month. Our family…read morewas looking for a Toyota Rav4 Prime to for the Bay Area Air District Clean Car for All Program (BAADCC), and checked that they had a few plug-in hybrids available within our budget. A rep forgot to book our visit at the South Vaness location and the car we were interested in was actually at their Geary location. Luckily we were still able to meet with someone at Geary with minimal wait. We spoke with Larry and he got us ready for a test drive. We knew what we wanted and was able to test drive a 2026 Rav4 Prime previously, so the test drive for our car was short and sweet. We let Larry know we had the grant letter ready to go so he got us squared away with the finance team, checked the special tax rates etc, and bought the car that day. We picked it up the following day after a complimentary interior and exterior car wash, full charge and gas tank before taking it home. It was great working with Larry: quick and clear communication over phone and text for updates. City Toyota SF is great because they're no frills with pricing. Very nice location but with some limited customer parking.

Update based on Franks response…read more Your response sidesteps your responsibility to check these vehicles coming in for resale. The CARFAX is obviously useless and Certified Pre Owned doesn't mean much either if these types of things slip by your process. Everyone out there that purchased a CPO vehicle from you should be re-running a CARFAX report to check on damages that may not have been reported and notifying Toyota Corporate. Vehicles have a material decrease in value due to past accidents and you effectively knowingly passed that on to me due to your negligence. I'm happy to update this review if you take steps to correct this problem. Expect reviews elsewhere as well until you do.

I initially came in to test drive a Mini Cooper. I worked with Rana. She's super chill, very…read morehelpful and kept reassuring me to do what's right for me. I liked how easy she was to work with. However, I didn't think the Mini was for me. So, we drove the BMW 228 next. That was the car for me. After thinking about it for a week and exploring this car more online, I decided to bight the bullet and go for it. Sean, the Sales Manager, reached out to me and he started working with me to get a used, loaner 2026 BMW 228 in Vegas Red. He connected me with Nick to wrap things up. Shout out to Nick! Thanks man. I LOVE this car! It's the perfect balance of sportiness and a get-around-town, small sedan. It's a fun car to drive. I love the tech on this car. It's loaded with just about everything. For an entry level BMW, it sure doesn't feel so entry level. Chef's Kiss! Thanks Sean, Rana and Nick for helping me get into this beautiful and fun car!!

Want a Luxury experience! Come to this BMW of San Francisco to get robbed and scammed by a…read more"professional". Brought my 2018 Honda odyssey w 52k miles , minor accident on car fax which is cosmetic to trade in for a X5. They offered me $12,000 for it. Drove straight to carmax to make sure I haven't lost my mind and they offered me $22,000 on the spot for the same car lol . Don get hustled by these clowns.

Really glad we went San Francisco Honda, everyone we dealt with was friendly! Ask for Jon, he's…read morefantastic, knowledgable and desk ambiance = off the charts with the diffuser.

Kuya Giancarlo made my entire experience of getting my brand new car absolutely amazing. From the…read morevery beginning, he was professional, knowledgeable and patient.I truly appreciate all of his help and would highly recommend him to anyone looking for outstanding service and a hassle-free car buying experience :)

I've been a customer with Royal Automotive Group for the past 5 years, and during that time my…read morefamily and I have purchased multiple cars from them. Every experience has been smooth, positive, and stress-free, which is why we continue to come back. I can confidently say they've earned my trust and loyalty. Reiden and Simon are my go-to guys every time. From the moment you walk in, you're treated with kindness, patience, and genuine respect--not like just another sale. Reiden is incredibly knowledgeable and takes the time to explain everything clearly, without pressure. Simon is just as dependable and always makes sure we're comfortable, informed, and getting the best options for our needs. You can tell they truly care about building relationships, not just closing deals. Every experience has been positive because of them. They're honest, responsive, and consistently deliver great service before, during, and after the purchase. That level of consistency is rare and really appreciated. If you're looking for a dealership where you'll be treated well and supported by people you can trust, ask for Reiden and Simon. They're a big reason we keep coming back to Royal Automotive Group. Highly recommend!

Just leased my 2nd Audi after having liked the first so well…read more Sergey and Dave made it easy. They worked with me on fair pricing and were willing to get me the car I wanted. I'll see them again in 3 yrs

I recently purchased a 2026 Volvo EX30 Cross Country and worked with Patrick Lindsley. The whole…read moreprocess was smooth from start to finish. Patrick was courteous, efficient, and genuinely helpful. He answered all my questions clearly, stayed on top of details, and made the purchasing process feel straightforward instead of drawn out. His email communication was especially strong: quick responses, clear info, and no guessing games. If you're considering a new Volvo, I'd absolutely recommend reaching out to Patrick.

Jacob was incredibly knowledgeable and helpful for us when we were considering and then purchased…read morean EX30 (which we love). We purchased it the day the power and traffic lights went out in the city, including for one of their showrooms, and he somehow worked around all of that to make it happen, and followed up later to make sure everything was good, that we knew everything about the car we needed to know, etc. Far superior to experiences I've had elsewhere for other cars - nicely done.

I had an excellent car-buying and trade-in experience here…read more Gary was my initial salesperson -- friendly, knowledgeable, and gave me a great test‑drive route that really let me experience the vehicle. I couldn't buy the car the same day due to a family matter, but Gary followed up and helped set a trade‑in appointment. When Gary couldn't make that appointment he arranged for Z to step in. Z was a very respectful and pleasant salesperson who made the purchasing process relaxed and stress‑free. Philip, the sales manager, evaluated my truck, complimented how well I'd cared for it, and offered a fair trade‑in value with no back‑and‑forth -- just straightforward and reasonable. Edwin, the general manager, was also respectful and kind, reassuring me that the car was priced well and still under the manufacturer's warranty. Overall this was the best car‑buying experience I've had: no pressure, no crazy negotiations, and a smooth transaction. Highly recommend working with Gary and Z, and shaking hands with Philip and Edwin. - Angel

I guess it's best to book an appointment prior to coming in. This dealership didn't have the…read morecorolla cross 2026 model or a new rav 2026 model I could see so I do suggest calling in ahead of time to ensure they can even help. But overall, no one was really accommodating nor willing to sell even when I stated I needed a car within the next couple of weeks, preferably brand new. I guess I am going to try and check out Honda or another toyota dealership further out who may need more foot traffic. The guy who answered my inquiry was polite enough but I'll just say I haven't had such an awkward experience shopping

My Mazda purchase was easy and enjoyable! Reiden and Yakov were friendly, knowledgeable and…read morecommunicative. I'm so glad I chose this dealership and would highly recommend.

My husband and I had a wonderful experience here with Reiden, who was kind, considerate, and super…read moregenuine. We had gone to several dealerships before as we were not in a rush to get a car, but could not say no to what we were offered, which is something other dealerships and manufacturers in the area could not do. I highly recommend coming here if you're looking for a new vehicle; so far, we love our Mazda 3. Thanks again Reiden! (no one asked me to leave a review or even mentioned anything to it, but I was just super happy with everything)

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

What a positive experience when purchasing a new car. I started looking to replace our Lexus RX 350…read morewith a new Lexus NX350H. The initial research only put an additional layer of confusion on the process. I remembered Cartelligent as an option to purchase a car and the process began. Zach was on it! There was never any pressure to buy however he took the time to understand our requests and did the research to find exactly what my wife and I were looking for. The demand on the car was high however he was able to locate the vehicle and get it to us in a timely manner. No more dealerships and sales managers for us. Thank You. Tom and Robin R.

I had a somewhat negative experience working with an advisor at this location, and the experience…read moremade me wary of Cartelligent overall. It seems like it can be good in the right circumstance, but it's worth being a bit careful about it. A friend highly recommended the advisor, saying that they'd saved her a lot of money on her car lease and made the process easy for her. I called and talked for over an hour to the advisor. They were knowledgable and friendly - great customer service. I figured that I may be able to save a little money by looking for a deal myself, but that I wanted to save the time and hassle, so the cost would be worth it. Also, I liked the idea that Cartelligent had access to better deals than I would by purchasing at volume from fleet managers. My plan was to lightly get offer prices myself, compare them to the price Cartelligent got, and then hopefully having validated that they were beating my price sufficiently, I could use them forever and rest assured that it was a worthwhile deal. I reached out to a few dealerships and got opening offers. I was shocked when my Cartelligent advisor came back with an initial price that was worse than three of the five dealerships I'd reached out to, and that was before their $600 fee. When I explained this, they responded a little defensively and asked for proof I had better deals. When I provided it, they came back the next day with an offer $50 a month cheaper than the one they first sent me - a cost difference of $1,800 over the course of the lease! Thank goodness I'd looked on my own and not taken their word for it. The experience shook my faith a bit, so I decided to negotiate with the other dealerships myself and compare. Once I got a bit further into the process, I gave Cartelligent the ability to win my business if they could get to a specific number by dropping their quote a little further. They were unable to do so, so I kept negotiations up elsewhere. Specifically, when I asked if they could get to that number, the whole email they wrote back was "That's awesome. That's a great deal" and that was the last I ever heard from them. With a little bit of work, I ultimately was able to secure a lower price than Cartelligent had before taking their $600 fee into account. Using Cartelligent would have cost me many hundreds of dollars more than negotiating on my own over the course of my lease. At the same time, I was trying to sell my car through them. I did their thorough online process, taking pictures and filling out the form. After it was clear I was going to negotiate a bit and not just take their first price, I stopped hearing about the sale process from the advisor. After the "That's awesome" email, I never heard back from them again, even after asking for updates on the sales process over email. They ultimately never gave me a quote on my car. I think they got mad at me and ghosted me, which I found surprising and unprofessional. It's possible I was able to get an unusually good deal because the EV market is weak right now. The second quote - the one $50 lower - was reasonable, and it did take me a little work to beat it. However, it was clear to me that you should always do your own due diligence and get quotes to check the ones they give you. If you do that, ultimately, you aren't really saving yourself that much work, so I'm not sure the $600 fee is worth it. Edit: David reached out, and we talked about my experience. He sounded as surprised as I was by my experience, and he's looking into it. I was impressed that he would follow up!