What a great Service Advisor Eugene he treat my car like it was his & the Rental manager Victoria…read moremaking sure me & my friend was mobile while my car was in service everyone here are peoples person i like the environment i would most definitely give Eugene Victoria & all the staff members here in Service a 5Star customer service experience

My poor twenty-year-old car continues to attract random vandals in San Francisco. This time,…read moresomeone took what looked like a baseball bat to my driver's-side mirror. Eugenio is the man. Because of the positive experience I had with him last time at the service center on Geary Boulevard in the Inner Richmond, I brought my car here this time (he had moved to this location in the interim). Once again, he lived up to my expectations and was very communicative throughout what ended up being an annoying experience. None of the annoyingness was due to anything this place did. Rather, it took forever for me to get things working with my insurance, and when they finally got back to me, Eugenio was ready to take my car. I told him about the damage, asked him to inspect a few other items specific to my car, and had some non-vandalism work done (that I would pay for out of pocket). He agreed and got things rolling with the insurance adjuster they assigned to me. Unfortunately, Progressive randomly determined that the damage was due to a hit-and-run accident rather than vandalism, which I thought the evidence clearly showed, so rather than pay the $100 deductible I would pay under my comprehensive insurance, I had to pay the $500 collision deductible instead. Even the process of getting that straightened out took forever due to Progressive's lagging, so San Francisco Toyota had my car for almost an entire week before they (insurance) gave them the go-ahead. The real kicker for me was that Progressive didn't even pay the shop directly, so I could have had them fix everything right after they inspected it. (I paid Toyota, and Progressive is supposed to reimburse me the difference between the actual cost and my deductible. *Fingers crossed*.) The work was done professionally and well. I should say promptly too, which it was after all the insurance-caused delays. Eugenio helpfully provided photos of some of the other things I asked about and recommended some other repairs. I told him I'm just trying to get as much life out of this car as I can, and he totally understood and didn't try any kind of hard sale. In fact, that's why I like him and followed him here: He's honest and efficient. The physical setup here is also nicer than on Geary. There, you drive your car into a parking lot crammed with cars either waiting to be repaired or picked up, and you often have to wait in line in your car until someone can see you. At this location on Van Ness, you drive into the building, and because there's extremely limited space on the ground floor, they immediately move your car upstairs, even before you've finished talking to the service person. At first, it seemed sudden, but it also made it feel like the entire drop-off process went faster. When you pick your car up, they bring it down for you, no need to go searching in a parking lot for your car. The little waiting area is also very comfortable, although I didn't spend any time there except while I was paying my bill. As long as I have a Toyota in San Francisco, I'll continue to trust this San Francisco Toyota Service Center location for specific repairs, especially when insurance is paying for (part of) them. I would give them five stars except that it is a dealership, so the prices are on the higher end.

I've come here multiple times and it's never been an easy process. Onetime I waited 25minutes to be…read moregreeted for my appointment. No one would talk with me, so I left. The final time is below. Came here for a routine service. Was promised the car would be done by noon three days later. Car wasn't done by the promised time. I was told they were working on it and that the tech knew that my car was a priority. I offered to extend the pick up by a day if they could give me a loaner or a ride to Redwood City. They didn't take me up on it. Hours after the first estimate, I arrive to pick up. It's not ready. Admittedly, I'm impatient and urge them to get it done asap. The service advisor offered to yell at the tech for me, I said no. The service advisor then complained loudly about me to his coworker. I won't be back.

From start to finish, I had an awesome experience. Last Friday 12/26/25 when I arrived at work,…read morethere was an alert on my dash "Headlight Problem." My first instinct is to call the service line at my favorite place San Francisco Honda at Van Ness. The person who answered was very nice and set my appointment for the following morning at 7:00 am. I was so happy that appointment because on my drive home the right headlight was out. Saturday 12/27/25 at 7:15 am, Nelson Chen, Service Consultant, was very attentive and understanding with my concern. I explained that the right headlight has moisture inside which I reported early this year and now the light is out. Nelson thoroughly explained the process. With the warranty expired 3 months already he shall try to negotiate that it get reinstated for this concern. Nelson Chen is a lifesaver, he went ahead and ordered the parts that my car needs until the results or approval was out on Monday. I was anxious about this but Nelson was very assuring. By Monday, He told me the great news that Honda will cover 90%. I got my car back Tuesday 12/30/2025 afternoon with my new headlight. Tires and liquids checked. Nelson Chen you are greatly appreciated. To the SF Honda Service team a big thank you!! YOU ARE THE BEST!! Additionally, Nelson had a Lyft drive me home and back. That is truly going over and beyond !

Had a really good experience at Honda of San Francisco. Jon got the ball rolling and was easy to…read morework with from the start. When it came time to make the deal, Son stepped in and helped get everything worked out with no games and no back-and-forth. To finish everything up, Daniela handled the financing and made the paperwork quick and painless. Overall it was a pleasure dealing with all three of them. Everyone was straightforward, professional, and respectful of my time. That's all I can ask for when buying a car. Thanks again, Jon, Son, and Daniela.

The staff at San Francisco Honda especially Chris Law and Son the General Manager I worked with…read morewere extremely helpful, knowledgeable, and patient. They took the time to answer all of my questions, walk me through the features of the vehicle, and make sure I felt confident in my decision. I never felt pressured at any point, which I really appreciated. Instead, they focused on making sure I was informed and satisfied. The HR-V itself has been great so far--comfortable, modern, and exactly what I was looking for. It's clear that they took pride in making sure everything was ready and in excellent condition when I drove it off the lot. Overall, I'm very happy with both the vehicle and the buying experience. I would definitely recommend San Francisco Honda to anyone looking for a straightforward, professional, and pleasant car-buying process.

I really dont know why there are people who give awful reviews and I am sorry to hear if you were…read moretreated bad both in sales and service. I purchased my C230 in Walnut Creek and even there I rave about the service review. I've been having this car serviced from their SF and now DC office since 2010 and all I receive is awesome service. I dont understand that there was a review that "they are being sized up". I come here in faded hoodies and comfort slides and I am still treated great. I rave about my Service Advisor Andre Aton, he is polite, very knowledgeable and easy to deal with. Also, now with their new high tech process in servicing your vehicle complete with video and up to the minute review, I love it. The mechanic introduces himself....if that's not great I dont know what is. Mercedes the vehicle, and the service at this location is truly wonderful. I feel bad to those who dont feel the same way.

Ratings don't define a dealer at all times as long as communications are clear up front …read more Would like to give a big thank you to Kris Yu , my sales representative and Rick from the finance department along with all the sales staff. Did a blind purchase on a Mercedes G63 from SoCal. Originally called Kris Yu 20 minutes before the dealership was closing, he had a can do attitude to assist with any concern I had . He even went above and beyond to send me every angle of the car and point out discrepancies with it up front to put my mind at ease. Car was shipped within a few days and arrived to me by the 4th day from beginning conversation to me receiving the keys . From Sales , Finance , and Management all very helpful and no one was pushy. Biggest thanks again goes to Kris Yu

Just leased my 2nd Audi after having liked the first so well…read more Sergey and Dave made it easy. They worked with me on fair pricing and were willing to get me the car I wanted. I'll see them again in 3 yrs

I've been a customer with Royal Automotive Group for the past 5 years, and during that time my…read morefamily and I have purchased multiple cars from them. Every experience has been smooth, positive, and stress-free, which is why we continue to come back. I can confidently say they've earned my trust and loyalty. Reiden and Simon are my go-to guys every time. From the moment you walk in, you're treated with kindness, patience, and genuine respect--not like just another sale. Reiden is incredibly knowledgeable and takes the time to explain everything clearly, without pressure. Simon is just as dependable and always makes sure we're comfortable, informed, and getting the best options for our needs. You can tell they truly care about building relationships, not just closing deals. Every experience has been positive because of them. They're honest, responsive, and consistently deliver great service before, during, and after the purchase. That level of consistency is rare and really appreciated. If you're looking for a dealership where you'll be treated well and supported by people you can trust, ask for Reiden and Simon. They're a big reason we keep coming back to Royal Automotive Group. Highly recommend!

Good experience working with Alex Kwong. Reserved a RAV4 with a deposit. He was very responsive…read morewhen I asked him for ETA updates. The purchase went smoothly - there were no surprise markups and I appreciate not having to the pressure to buy extra packages. The environment was pleasantly different from many south bay dealerships I visited recently where they talk down to women and treat you very poorly even if you are a serious buyer. Alex was great and I hope the others at this dealership are too.

I don't normally write reviews, but my experience at San Francisco Toyota was so exceptional that I…read morefelt it deserved one. Before finding San Francisco Toyota, I had called several Toyota dealerships throughout the Bay Area looking for a very specific 4Runner. Unfortunately, most of my experiences were disappointing. Some dealerships never followed up, others gave me the runaround, and a few acted like they weren't interested in helping me unless I was ready to buy whatever they had available. It was frustrating, especially considering how significant of a purchase buying a new vehicle is. Everything changed when I contacted San Francisco Toyota. The first person I spoke with was Phil, and from the beginning he was friendly, knowledgeable, and genuinely interested in helping me find exactly what I was looking for. He took the time to discuss different options instead of trying to push me toward a vehicle that wasn't the right fit. After just one conversation, I already felt more confident working with San Francisco Toyota than I did with any other dealership. When I arrived at the dealership, I met Jacky, and the experience only got better. The team had three different 4Runner models waiting for me so I could compare them side by side. That level of preparation immediately showed me they respected my time and had actually listened to everything I was looking for. Jacky was outstanding throughout the entire process. He is incredibly knowledgeable, patient, and never once made me feel pressured. Since buying a new vehicle is such a major investment, it was important to me that I thoroughly test drive each trim before making a decision. Instead of rushing me through the process, Jacky encouraged me to take my time, ask questions, and really experience each vehicle. We went on extensive test drives so I could confidently decide which model was the best fit. What impressed me the most was how both Phil and Jacky treated me. They didn't make me feel like just another customer walking through the door. They made me feel genuinely valued. They understood that this wasn't just another sale. It was a major financial decision, and they wanted me to leave feeling completely confident in my purchase. That kind of empathy and customer service is rare these days. I also have to mention the dealership itself. It's absolutely beautiful. I've been to several luxury dealerships over the years, including Lexus, and I was honestly surprised that a Toyota dealership could look this modern, clean, and welcoming. It created a great atmosphere from the moment I arrived. If you're shopping for a new or used Toyota, stop wasting your time calling around like I did and just go to San Francisco Toyota. Ask for Phil or Jacky. They are both true professionals who genuinely care about their customers and make the entire buying experience enjoyable instead of stressful. Thank you to Phil, Jacky, and everyone at San Francisco Toyota for making this the best dealership experience I've ever had. You've earned a customer for life, and I'll gladly recommend you to my friends, family, and anyone looking for an honest, customer-focused dealership.

I had an outstanding experience at Audi San Francisco purchasing my new Audi Q6 e-tron. A special…read morethank you to Alastair, Mohamed, and Jey for making the entire process seamless and enjoyable. Alastair was exceptional throughout the experience. He took the time to thoroughly address every question and concern I had, was transparent about the vehicle's features and options, and never made me feel pressured into a decision. His communication was excellent from start to finish, and he made what can often be a stressful purchase feel comfortable and well-informed. Mohamed and Jey were also fantastic to work with. They were professional, accommodating, and focused on ensuring everything went smoothly. The entire team created a welcoming environment where nothing felt rushed, and I felt genuinely valued as a customer.

I was in the audi parts department waiting for 15 minutes because there was nobody, I asked the…read morepeople on the other desks for help and nobody helped I called audi parts department and asked for help and they sent someone, while I was being help, an asia guy walked in to the parts department and immediately someone asked if he needed help So if you Latino, don't waste your time here because your race is not welcome

I came in to do a Honda B service (engine oil and oil filter change) on a Friday morning for my…read more2025 Honda Civic Si. It was easy to make an appointment online and I received multiple reminders for it. They were also running a $69.99 July oil change and filter special which was a great price. When I pulled in, there was another older Honda Civic Si in another bay, which was fun to see since they are not too common. The service advisor Yessica Miranda helped me and was very kind. There is not really a waiting area at this express service center, but that's fine since there are so many coffee shops and restaurants nearby. The oil and filter change was done in 2 hours, and I came back to get the car and it ran very smoothly. I was pleasantly surprised to also receive a multi-point inspection and tire pressure check which indicated that all fluids and pressures were normal. I'd like to thank the Honda technician Alex Cruz for taking great care of my car and keeping it running smoothly. I will come back for future maintenance services and recommend this Honda service center.

25k miles, 3y old HOnda, Service B due. Service B with no numbers afterwards. The manual says this…read moreis a Oil change and visual inspection. That's a $180 service, good price! But I opted to skip the visual inspection and take advantage of their $70 oil change special. Great deal. 5 stars to this point. Tech recommended a transmission fluid flush, cabin filters, a few other things and quoted me a little under $900, ready in 2 hours! I must have turned red as a tomato trying not to laugh in his face. I said "nah just do the $70 oil change" and he quickly agreed. I didn't want to argue about his ridiculous recommendation or call him a rip off artist so I let it go. He said the oil change would be done in ... 2 hours. Another time I have to bite my tongue on shop time, $70 job and $878 job same shop time? Cmon man! You can be mad or laugh at these kinds of things I guess. The guy is there to make money and I guess people take the bait all the time, but I don't know how sustainable that is going to be when AI and your onboard computer tells you exactly what your car needs and doesn't. ChatGPT was throwing up red flags on the tech recommendations for transmission oil at 25k!! What I really like about this shop is the location. Plenty to do around 9th Ave while you wait.