Driver was great. smooth reliable transportation. On time and friendly. Definitely recommend

One the best reliable services I could trust. You could tell the people running this business does their best to fit their schedules to assure pick ups are on time. Thank you RMB for taking the time to make sure my aunty always gets to and from her appointments, always makes my aunt feel like family. Aloha. read more

Had a great experience with RMB while arranging transportation for my grandmother. They showed up on time, were very kind, respectful and made the whole process easy and stress free. My grandma felt comfortable and I really appreciated how patient and attentive they were with her. It's reassuring to know there are still companies out there that genuinely care about the people they're helping. Would definitely use their services again. read more

Great service and care. Would definitely use them again as needed for my family and relatives.

They (Jessie) have been late twice this week, causing my mom undue stress. She had an appointment scheduled Monday at 2:30pm and the dispatcher called at 2:05pm to confirm, then said the driver was lost at 2:15pm (no trouble with any other transport services-we live in a regular home). My mom began to worry since she had been fasting for over 8 hours for this appointment and was afraid it would be cancelled so I went to pick her up since I was nearby. I drove as fast as I could to get her to appointment within their grace period of 15 minutes and had my son wheel her up to the 3rd floor at the hospital to avoid her rushing with her cane. As I am driving her to her appointment which was at 2:30pm the driver called at 2:32pm to ask where I was since he had just pulled up at my house (past her appt time) and I explained that he was late! He blamed the dispatcher and said he can only go where they tell him (whatever that means). But, she still needed the ride home that was already booked, so the driver was reminded of the pick-up need during that call. After her appointment the driver pulled up and did not announce himself even though there were 2 other trans companies waiting for patients, she found him because a nurse pushing out another patient announced her name after walking up to the van to see if it was for another patient she was caring for. When they arrived back to my mother's home, I was outside in the front yard doing some chores, and he pulled up backwards with her and her cane on the roadside instead of turning around and positioning his patient on the curbside of the road. I jumped up to help her out of the car and off the road. Today another appointment at 10:00 am, no pickup at 9:30am, no pickup at 9:45am and my mom is calling me worried again. The same driver showed up at 10:05am, now she is late for her 10:00am appointment. Today's event happened while I am at work, so I was interrupted while doing my job and trying to help my mother. I called the dispatch to question timing again since this had just happened two days prior with the same driver, and she said he was on his way. I asked that she also correct how he handles his fragile patients since the other day he pulled up to the curb on the wrong side-she said my mom can just tell him how she wants to be dropped off. I do not believe a patient who is being picked up by a "handi-trans" should have to tell their driver how to drive or manage a drop off or pick up correctly. I am upset that my mother and I are stressed when these appointments were scheduled in advance and accepted by this particular company as a service they could provide but then do not keep up with their responsibilities to their patients and families. read more

WORST MEDICAL TRANSPORTATION ON THE ISLAND!!! They will not only CANCEL your scheduled medical appointment but they will not call you to inform what they did,steal your insurance money,have you wait 2-3 hours for a ride home from dialysis and doctors appointments. The owner Marilyn cares more about money then her paying customers who are all Kaiser & HMSA patients. If you don't want to suffer or your loved ones then I suggest a DIFFERENT COMPANY NOT THIS ONE!!!!! TERRIBLE,HORRIBLE,NO CUSTOMER SERVICE SKILLS AND WILL TALK BAD ABOUT YOU!!!! Paper trails and former patients and employees will let you know everything!!!. read more

If I could, I would put zero stars. I scheduled for a pick up a few days before my appointment which is today. I have confirmation everything. My appointment was at 12:30 PM today. My actual appointment is at 1:20 PM. But I let them know 12:30 PM just in case my ride is running late or they don't show up like today. Nobody called and nobody showed up. So I had to call MNT to see what's going on, they called RMB company. Nobody answered. They called them three times. I would appreciate if this company would call and apologize that the driver is running late because things do happen. So we ended up using my car. The only reason I do not use my car is because I cannot drive due to my neuropathy. My dad drives, but the wheelchair is heavy and I feel bad for him to have to put it in take it out put it in you know. So this is why I use the medical transportation. Do I recommend them this company? NO read more

They have horrible customer service and not efficient. I've been using many different handicap transportation companies for my job. RMB gave me terrible experience. They made me and my 96 yrs old client waiting for about 90min. I called and checked on them every 30min. She answered only "we are coming! We are coming! ". They didn't give us any estimates of arrival time even I asked for. So, we waited, waited, waited... without any ideas when they would pick us up. Then, when thay finally showed up. They didn't say anything, I mean nothing. No "Hi", no "sorry ", no "thank you ", no "have a nice day ".... I mean nothing. They acted like we don't exist, just drop us off and drove off. read more

Worst service! Totally unprofessional. Totally dangerous. Unbelievable that Kaiser still uses this company at all. They were super late delivering my family member. When I called to find out when I could expect them and to let them know that they had forgotten her brace at Kaiser and she wasn't supposed to be moved without it, the woman (owner) on the phone yelled and hung up on me. An hour and a half after the scheduled arrival time two guys arrived and unloaded my family member on the gurney and left her in the rain while they tried to tell me they didn't want to carry her on the gurney cause it was heavy so they would just carry her on a sheet! I explained that was out of the question as this person was very fragile and not supposed to even lift her head without her brace. These guys had driven away from Kaiser before the nurse could put her brace on and they wanted to move her on a sheet! One guy wound up carrying the front of the gurney and I had to help the other guy with the back of it. The guy in the back was so out of shape he had to stop and catch his breath on every step even though I did most of the lifting. The driver was the owner's son who told me to call her if had any complaints. Highly recommend NEVER using this company if you care about the person being transported! read more

My grandma was discharged from the hospital and the social worker recommended RMB. Never heard of this transport before but I was told that their gurney is the same one that the ambulance uses. My grandma was picked up by two men who took her to the skilled nursing facility. Overall, the service was good. So far, my grandma had to be transported by this company for her ongoing dialysis treatment and the drivers and the lady that schedules the transports are accommodating and understanding to my grandmas unique needs. read more

I want to give recognition to RMB Handi-Trans for helping transport our patients! Their drivers are always polite, and super helpful. Their driver Monica is loved by the patients and is always smiling when she comes to the clinic. RMB Handi-Trans really stands out because their dispatcher is great at adjusting schedules when patients need more time or finish early. Their awesome service makes a big difference, and we're really grateful for all they do! read more

Amazing transport company, nothing but the best! Provides A1 service when there is needed service

We were referred to RMB by our health plan since they are contracted to do business with them. My mom has been going to dialysis for over four years, and RMB has been providing the transport service for her dialysis treatments. The drivers are courteous, and my mom knows all the drivers by name. I've communicated with Marilyn, the dispatcher, and Ryan, who confirms reservations. Marilyn tends to talk fast, and some people would initially take it the wrong way. However, from the drivers and other people who utilize RMB, Marilyn means well since she's always receiving calls from patients, hospitals, and health plans. My mother has ridden with other companies, and she still prefers RMB since their vans and equipment are maintained. read more

My scheduled ride was for 4:30 P.M.I had a procedure on my face where I had to stay out of the sun at Kaiser Permanente Honolulu clinic on Pensacola St. Honolulu. They are doing renovation work at Kaiser right now so the pick up would be at the corner of Pensacola and Young and there are signs to redirect you to that area. At 4:34 I called RMB and a very fast talking foreign lady told me she'd call me right back. Well she didn't call me right back and 18 minutes later I called her again. This time she made the excuse that the driver was there but he couldn't find the place. She then proceeded to say that she would be picking me up but she was in Kailua and didn't know how long it would take because of traffic. A husband and wife team finally arrived around 5:30 p.m. I proceeded to tell the driver the easy way to get me home but he said he was going to rely on his GPS which was definitely the long way home! The driver kept addressing me as mama and I'm pretty sure he was close to my age which I found to be disturbing! I then told him he could pull up in the parking area to my apartment and he said well you don't have any luggage. At that point I said as he was parked on the street to just let me off here and next time I'll be sure to pay for a taxi cab myself! The savings of $10.00 for me was definitely not worth my 1 hour wait! They were apologetic but I do believe they're not a good service and probably charging ten times what a taxi would charge. I'm definitely going to let Kaiser know that I was not a happy customer! read more

Reliable and available when needed, staffare friendly and transparent, drivers are personable and make-up a huge part of this companies assets ive had greatexperiences with this transportation I always recommend request for this company when it comes tomedical rides A1 service Itrust.... Aloha read more

Terrible customer service! I called to inquire for a pick up and drop off within 2 miles for 1 hour. I've never had experience with these kind of services so I was hoping for a thorough explanation. The lady that answered kept interrupting me and wouldn't even let me finish my sentence. I asked how pricing worked and she would not tell me which is complete BS. There goes my trust with this company... all I needed was a simple ride for my disabled grandmother and she wanted to charge me almost $100. She kept rushing me off the phone and was like "just call me just call me when you want a ride, ok thank you bye" and hung up. Like WTF? If that's how you treat your customers, imagine how they would treat your loved ones... NO THANK YOU read more

The drivers and staff are kind, friendly, and very helpful. They have transported my family member using a gurney several times. They have always arrived on time and were incredibly gentle in moving my loved one in and out of the vehicle while providing a smooth and comfortable ride to and from. If you have a loved one that needs the highest quality and care for transport, RMB is the most superior service in Hawaii. read more

Very courteous staff. On time pickups. Reliable. Easy wheelchair accessible vehicles. Reasonable rates.

Worst company on island. Nurses called several times and couldnt get a hold of them then they arrived late and on the way home allmost got into 2 accidents (worst driver i have ever experienced)and when i asked for his name he refused to give me his name and said "go ahead call my boss she doesnt care bcuz you dont pay for the ride anyway " ( hmsa pays for my transportation for certain procedures) Contacted boss and complained and she hung up on me. Worst service i have ever had ever!!! read more

RMB HANDI-Trans is a wonderful business. I have been riding w/Marilyn (owner) and her drivers for nearly 7 years. Her drivers are courteous, friendly and accommodating always! They are also on time for my appointments. I choose NOT to ride with anyone else if possible, except RMB HANDI-TRANS for all my medical needs/appointments! Marilyn is professional, nice and friendly and always accommodating! Her drivers are top notch! read more

RMB is family operated and owned. The owners are very nice and patient towards their customers. They will even go out of their way to personally help their drivers. I have also dealt with and spoken with Ryan who has assisted in coordinating the transportation. Ryan is professional but also personable. He is also helpful. read more

RMB was referred to my mom that runs a care home. We have used this company several times to transport my mom's clients who are wheelchair bound to and from doctors' appointments. Their vans are clean and their drivers are very professional and courteous. From my understanding, this is a family run company. I've personally talked to Ryan to schedule appointments for my mom's clients and he is very personable. read more

Amazing service. My grandmother has had to be transported a few times and we used this company. One of my friends referred me and was the first time using a transport service. They were very responsive and fast. I was in contact with Ryan who was super friendly and made everything swift and stress free. Would definitely use them again. Thanks RMB! read more

This company has very bad service. Yesterday when they dropped my client off from dialysis, the driver together with his wife, just dropped my client outside by the Mailbox and left her there, instead dropping her off in front of the garage where the wheelchair access is located. My client told the driver to drop her off in front of the garage but he ignored her request. When I went out to receive my client I had to look around for her and found her by the mailbox. When I called them to discuss the matter, I spoke to the drivers wife to let her know that if they were to drop her off again to drop her in front of the garage. The wife responded with attitude "Were not door to door" This is in her exact words. Why would you not drop the cient off where the wheelchair access is and just leave the client outside by the road by themselves. She was very rude and she also said to complain with the Insurance Company if I had any issues and just hanged up. This is the first time I've ever had a problem with a Transport Drivers/ Owners. My client's been going to Dialysis for over 5 yrs now and they would drop her off inside the garage where the wheelchair access is not outside by the road or Mailbox. I will never ever use this Transport again. The excuse of they're not a "door to door" Transport is no excuse to just drop off the clients wherever they please. Mind you they won't care if you make a complaint because it's the owner who's handling the drop off and pick up. Just a heads up for anyone looking for transportation, you might want to reconsider choosing them if you don't want your client or loved ones to be just dropped off any where. read more

Great company!! We have a care home and the workers took really good care of one of our patients who went to dialysis every MWF. The driver is always kind and accommodating, the patient we had was heavy and the ramp incline on our house is a bit steep but the driver never hesitated to help us and handle transporting the patient to the van without any trouble or complaints. Also the dispatcher, Marilyn was really nice, she was really good about notifying us if the drivers were running late or if we had to call to cancel or reschedule. Also when we had an issue Ryan the manager was kind, patient, and went above and beyond to really help us resolve the problem. Overall the service we got from them has been top notch. Definitely would recommend their services for caregivers or people who need transportation services. read more

This company is not safe if you are transporting a loved one. Today 4/20/2019, 2 good size men attempted to carry my mother up the stairs and is wide enough for a gurney but the decided to use the sheet. Somehow, my mom's above the left eyelid was scraped by the ground and bled. She is only 60 lbs and they could not handle carrying her up the stairs. DO NOT USE This COMPANY, the manager Ryan does not even call to check on my mom and basically tried ignoring my call. I am not done with this company. My mom was coming home to start hospice. The transporters are not trained properly even though the owner say they are. DO NOT USE THIS COMPANY IF YOU WANT YOUR LOVED ONE SAFE. read more

This is bad RMB transportation company. They are not on time of schedule pick up the patient. We wait more than one hours.