My son and I went in the Eastgate location today and were treated like criminals. The blonde female salesperson was the rudest person I have ever met! I want to buy 2 set of wheels, one set for my F150, and another for my snpon's Chevy Colorado. I hope someone at RNR sees this and can address her condisending attitude. read more

I needed tires like YESTERDAY and was able to open account same day and get a set of quality tires for almost $200 cheaper than Sears and another well known tire place quoted me! The warranty and perks are unbelievable. Flat tire? Free road service to change it and next day I went in and got brand new replacement, no questions asked. No charge at all. I would definitely recommend RNR!! The guys at the Eastgate location are always super friendly and helpful! read more

So I just blindly/coldly walked in their shop looking for wheels/tires for my F150. I worked with the owner Scott who literally took an hour to flush alllllll kinds of options for me and really worked hard to understand what I was looking to accomplish w my trucks look. Wheels tires levels all the things. He was super great and very informative. Supplied great pricing and looking forward to bringing my truck there to have him look over it before I place an order. Two thumbs up for customer service and info help. read more

Horrible service. From the beginning I told them that I get paid Tuesday night and that I can pay Wednesday morning and that's how it was supposed to be set up.. it never did get set up that way and so my payments always saved usually a week behind and I was always paying the extra late fee.. so I got to the point where my work slowed down because of covid.. and I had to rely on using my father's card to pay that I would give him cash each time that I paid and called in personally on the phone to let them know that this was a one-time payment only.. since then they have saved that card into my payments and when they call me to tell me that I need to make a payment and I arrange for a day to make a payment.. we hang up and they continue to run my father's card without permission.. then do not give receipts for any of this.. then I would turn around and pay my payment.. and get a receipt for my payment but the receipt only showed that a payment was made not how much was left.. so now $1,700 in payments have came out of my father's card without authorization.. the first thing out of Craig's mouth was, we will refund you money but we will have to file charges on him front unauthorized use of a credit card and we will have to but his rims and tires up for repo.. so not only did they threaten charges on me but they told my dad that they would give him his money back and then come repo my stuff... Basically is what this boils down to is rent and roll Express tire and Eastgate decided that they was going to randomly run payments whenever they wanted to.. and now they don't want to be her liable for it and act as if they did no wrong.. the little skinny girl at the front counter is very rude has a very bad attitude.. and looks to be on drugs.. every time that I have talked to them on the phone they have told me that they're recording every phone call.. and whenever I pay my payments I pay my payments through the text app with the last four digits of my card.. now my payments was down to almost $700 left.. after taking payments for the last two and a half months I've just found out that I still owe $1,500.. even after they have took 1700 out of my father's account plus the payments that I've made weekly on top of those that we did not know was being paid.. so for a $3,000 set of rims I'm now paying almost five to six thousand dollar.. they threatened charges on me for their mishap.. and I am currently in the process of filing a lawsuit.. I would recommend staying very far away from this place as they are con artists to the fullest.. read more

Bad communication and service , did not have a good time the staff didn't seem very knowledgeable after saying yes yes and yes I had tires shipped to them and Wheels dropped off to be mounted once they came in they said they won't touch the wheels ! I wasted time and gas running back and fourth meanwhile Tire discounters off rt 33 did the job perfect no questions asked with less quality of machinery read more

Buyer beware! Called up front before bringing tire in for warranty service to make sure service was covered 100%. Manager confirmed that it was 100% covered. On pickup, they informed that it was 100% of cost 2 years ago and charged an additional $70! Secondly, they scratched up my freshly painted wheel while installing the replacement tire on it! Thirdly, they replaced my 120 load rated tire with a downgraded 111 load rated tire!!! Beware! Not true to their word! AND this is a REAL POST YELP! read more

Horrible Service, Lazy People. Dropped 1 22 inch wheel off to get a new tire put on at 1pm came back at 4pm tire is still sitting in the same spot & the guy at the front desk says they are busy An just can't help us today, so you couldn't tell me that at 1pm when I dropped the tire off???? I've bought tires An rims all cash for years from the old Covington location An never had this problem. I understand people get busy but when you are still sitting in the same spot you were at 1pm there is a problem !!! Need to hire some new people asap read more

This business is a joke, I have been behind on my payment but not to the point of where they took it. My payments are due every two weeks and today would be the first day of being behind. Rent n Roll came to my home while I was sleeping and destroyed my tires puncturing the stem valve on both my back tires. My boyfriend woke up after hearing the dog bark to see the rent n roll truck pulling away. There was no notification on my property that they has been there. I am appalled that this company would go to the extreme of destroying the tires. I do not have a phone right now and told them my email address for getting a hold of me and have not received anything from them. Incannot believe any company would act this way. Do not buy from them. read more