Horrible customer service. Refused to provide an invoice for a "cancellation" fee of $100. No services provided. Claimed our business signed an agreement to a cancellation fee, which never happened. DO NOT USE THIS COMPANY. read more

Do NOT call these people. It is not a towing company but an agent who then calls someone local for a tow. They refused to refund my money after they called to say their truck broke down and they would send another truck but for an additional fee. This is a nationwide scam. They have no address and no location listed anywhere on their website. Do NOT call this company - it is a scam. read more

Waited for 3 hours. 7 hours later no show. When I called I was ignored. I need to start a towing business read more

We were coming back home on Interstate-10 a few days before the 4th of July when a tire on our trailer-pull camper went flat and was damaged. We still had 3 good tires but decided to try to get someone to come out to the Defuniak Springs exit next to Whataburger and change our tire, as we had a spare on the back and only needed the trailer to be jacked up and the tire changed. We were shocked when Road Master Towing gave us a quote of $850.00 just to jack up our trailer and put our own tire on it. I told the person on the phone that I didn't need a tire and could buy a whole set for that much money. They really tried to take advantage of me that day. Thank God a good Samaritan came by to help us get the tire removed and the good one put on. It took him 30 minutes to complete. Beware of those who try to take advantage of those travelling. Road Master Towing should be avoided. read more

They charged my friend $180 and wanted to charge us again $50 because supposedly they had to call there sister company because their truck broke down. They got her to sign an agreement no refunds. They are scammers for sure! Taking advantage of people in distress! Would put 0 stars if possible read more

Damage done by ROAD MASTERS TOWING RECOVERY. Entire frame bent in, trunk will not close. HORRIBLE COMPANY. No call back as promised. No mechanic to come fix the frame as promised. Legal procedures starting Monday morning. read more

Road Master Towing - Damage done by ROAD MASTERS TOWING RECOVERY. Entire frame bent. - Towing Near Me

Deserve zero stars. Called for an emergency tow, and gave me a quote of $300+ for an 8-mile tow. A new membership with AAA and the emergency sign-up was half that. When said I wasn't interested in moving forward when them, the man on the phone called me the b-word and hung up on me. Absolutely terrible. read more

This company is a scam!! While helping family move from one state to another my car broke down in a different state. I googled tow companies local to that are and this one was one of the first to pop up. I paid for their service online then my husband received a call from them stating the tow truck broke down so they would have to send one from farther away which would take longer and we would have to pay additional money. Wit's their tow fee already being high and it didn't seem right, we cancelled their service. They then said they would have to charge us a 50% cancellation fee. When we disagreed with that they said they would discount it to a $59.99 processing fee. I found out later from a real tow company that Roadmasters does not even own tow trucks and is definitely a scam. Don't give them your money!!! read more

terrible service it didn't take 30 mins took a hour almost 2 than tried to charge me extra to use a sister company

I called to ask for a tow for my son who was stranded and the price was OUTRAGES but they said 30-60 minutes Since it was late at night I went with them. 30 minutes later they call my son and say it'll be 30-60 minutes from the time now. Over 1 hour later still not there so I call and they put me on hold and said the driver was almost there and would call my son in 4 min. 30 min later still nothing I call back and he told me again he's almost there I said the driver lied to u because you told me that 30 minutes ago. After a lot of calls back and forth even with the driver who continued lying to me saying he was almost there it ended up being over three hours to get their "30 to 60 minute" tow. All I can say is lies lies lies they're nothing but a bunch of liars and way overpriced. I did ask to get a manager's phone number because I thought this was very unacceptable and they never would give me one. Do NOT go with this company. They don't care about you. All they care about is overcharging and coming whenever they want. read more

BEWARE OF THIS COMANY!!! THEY ARE SCAMMERS!!! Only one star because I can't give 0! These guys paid to have their ad/link come up first in google to make is look like they are local. They claim to have someone available within 30 minutes but it took 2 1/2 hours. I had to use my creidt card to authorize payment (thank God I didn't use my debit card). I authorized the "one time" payment of $275. When the local tow truck finally showed up the driver did warn me that his company doesn't trust the call center that routed him to me. When all was said and done, we didn't actually need to me towed. The driver got us started with a battery charger so that we could get to the mechanic and get a new battery. The Roadmaster Towing LLC company has since made two unauthorized charges to my credit card! An additional $115 & $122. When I called they quoted mileage and labor, which was not discussed in advance and DID NOT TAKE PLACE! They tried to place the blame on the local company but I spoke with them and they did not authorize any additional charges either. I have called Roadmaster Towing LLC several times to try and talk with them about the charges. They have hung up on me multiple tiimes now and don't seem to want to answer any more question. We have reported them to our credit card company and had to freeze the card. Take my advice, DO NOT use these guys. Scroll down the google results for local, non-sponsored links for services. read more

Road Master Towing - Towing Near Me

Customer no service Road Master Towing. If anyone is reading these reviews, do yourself a favor and call another company. If i could rate this towing company, I would give them a - Star. read more

Called them because they guarantee 30 minutes or less. It took 30 minutes to answer all their questions and agree to $170 battery jump charge. They called.me back about 30 minutes later and said their driver was held and it would be another hour. I told them I would call someone else and they told me that there were no refunds and I would be charged anyway. I called.my daughter at work and she drove over so.i could jump my car. We got it running and I called them back out I f courtesy to make sure the driver was not.coming. the dispatcher was rude and minded me that he was on his way anyway and that I would still be charged for no service. Completely dissatisfied with their 30 minute time guarantee, the dispatchers attitude and overall experience. Don't use this company, they are scammers. All they want is for you to sign their estimate so they can run your charge, then good luck with your problem. read more

Unfortunately fell into the scam myself so I pray anybody finds this before they spend their money PLEASE read this review: If you are distressed and need towing assistance this ain't the place to help you because all they are going to do is take advantage of your need for assistance. I'm pretty sure there are like 5 people in this place because every time I called I was sent to the same people and nobody had any logistical answers to the problems that were created. I was frequently overcharged, given new wait after wait time, and bounced around from caller to caller just to be lied to and then made to seem like the bad guy when I asked questions about the service... which wasn't being provided. ASKED FOR A REFUND MULTIPLE TIMES AND THEY MADE IT SEEM LIKE I WAS ASKING FOR THEIR RESIGNATION THE WAY THEY WOULDNT LET IT HAPPEN. I'm pretty sure both the callers and the towers are all in on the sham. It's unfortunate the lack of work competence and professionalism this place has. Here are the names of the people I dealt with: Alfred, Beauty, Patricia and Mario. All of them are predatory and I hope the "business" or whatever they like to call themselves gets shut down by the Better Business Bereau sooner rather than later. read more

Read the reviews!!!!! I cannot stress enough!!!!! They are scam artists!!!!! They quoted me $590 for a brand new tire. Called back and asked for a additional 300 to pay while saying they will " refund me". I asked for a refund and they started saying they couldn't give one because I canceled. They charged me $625 what the fuck happened and to $590???? This place should be taken down!!!! read more

They were rude, overcharged and took over 2 hours. They guarantee service in 30 min but it's 100% not true. They finally got someone to me, who was incredibly rude and patronizing. It didn't work so I ended up having to pay to join AAA - they came in under 15 min. Identifies the issue and got me on my way. This company is awful - stay away. read more

Negative one. Do not use!! 30 minutes. Then received a call that it woukd be 90 minutes. Patched tire and decided not to use service because it was $493 for a used tire. They refused to cancel. Said we had to take the service or no refund. read more

If there were a 0 star i would choose that option. this company is a scam! My family was stuck on side of I12! We paid $605$ & was told 30min-1 hour wait time and then at 58minutes received a call from a person telling us to make an appointment for tomorrow or have the truck towed to our home. We were 2 hours from home towing a 5th wheel!!! Not an option!!! We called the number & explained that wasn't the reason we called them or paid that ridiculous amount of money. Long story short.... this company LEFT MY FAMILY STRANDED ON I12 AND KEPT MY 605$ 7/6/2024!! I will be reporting them to the BBB!!!! You do not treat Americans that way! read more

Road Master Towing - Towing Near Me

unprofessional and downright rude. do not waste your time or energy calling these folks. my insurance covers towing up to 50miles. the driver arrived and tried to do a shady cash deal with me stating she couldn't tow my car but would try if I paid the "hook feee". criminals!! And their dispatch is beyond rude and unorganized. I plan to report them to the BBB as well. There's no telling how many times they charged folks non existent fees covered by the insurance. Wickedness. read more

This is a scam for sure. I was in a desperate situation needing to get my daughter to treatment at a hospital and my car didn't start. It was an emergency. I called them, they charged me an ungodly amount of money to get my car started via a local company and then the following day, the other charges started to roll in. I called them to get it resolved and was hung up on twice. Please do not fall for this "company" as I did out of desperation. read more

This Towing Company is run by scammers. They damaged my car dropped it off 5 hrs later. I reached out to them, and they gave me a number of a fake person named Sarah.... They promissed to come pick up my car to repair it everday for 3 weeks, and never came. They then blocked my phone from all three numbers... Who would ruin they're reputation over a bumper... I called from another number and confronted him, because of course he answered, he hung up on me and blocked that number also. Wooowww!!!!!! IF YOU CARE ABOUT YOUR CAR, DON'T CALL THEM..... read more

Honest did a great job but still waiting on the invoice for insurance The gentleman was fair and honest

Please do not use this company! My insurance company dispatched them for roadside assistance and after 3 hours they were a no show. They do not answer the phone nor do they update you. Finally THEY canceled after leaving me stranded in a strange neighborhood for 4 hours. I could have called someone else in all that time. Ghetto, unprofessional and certainly unreliable. read more

Absolutely garbage. Hot steaming garbage of a "company". All I needed was a jumpstart in a very populated area at like 11pm So after taking my information they claimed it would be between 20min -100min followed by requiring your payment information and once they get that you're sent this joke of a tracking app or whatever showing them "SEARCHING FOR CLOSEST AVAILABLE ASSISTANCE" and after 25 min they sent another message apologizing they couldn't help at this time. BUT THEY TAKE YOUR MONEY OUT ANYWAYS AND DO NOT AUTOMATICALLY REFUND FOR A WEEK (which has yet to even be returned) so not only is the claim time you're given at first totally bullsh*t but they also take your money and then leave you not only broke down but possibly even unable to pay somone reputable when you finally find them. Customer service is just some dipsh*t with what I assume is a glass jar and tiny nuts. DO NOT waste your time here. Better off walking 50 miles in the rain or whoring out, at least something outside of being taken from is achieved. Spam report these idiots until they're ash. Also, don't leave your radio on while vigilantly maybe even slightly feloniously cleaning your car out Summary Fake arrival times. No customer service just small nutted clowns Will cancel on you anyways Takes your money regardless read more

This place is as bad as everyone is saying. My insurance company called them. I got an ETA saying they would be here in 60 - 90 minutes. 4 hours later, they still hadn't arrived. I called them to see if they were on their way, because the car needed to be at the body shop before they closed. The person who answered had a horrible disposition. It's the kind of place that just gruffly answers "hello", instead of "this is [name of business], I'm [name of employee], how can I help you?". They asked me to stay on the line, but then hung up on me. Whey they called back, I said just forget it and I'll handle it myself. I did not trust this company with my vehicle and I would encourage you not to trust them either. read more

PLEASE READ!! DO NOT USE THEM! UTTERLY DEPLORABLE!!The absolute worst towing business ever. Long story short, I called Allstate around 10:30 AM for a tow, and was assigned a provider "ROAD MASTER TOWING". Initially I was told a two hour window, this was the lie that was told all day. The tow truck did not arrive to 4:10PM. All while trying to be patient and speaking with SHELLY the dispatcher for this towing company . She was so unprofessional, and rude.She hung up in my face twice, this is no way to run a business. All in all, please believe all the reviews here, they are 100% True. Will be taking this to the BBB as well. read more

do not ever use this company. they are scam artists. they will promise to show up, cancel, and then try and charge you more money. unprofessional, rude, im not even sure they are a tow company. beware!!! read more

they took the wrong car and brought it back missing the rear bumper. he was mad because he repoed the wrong car and refused to fix the car he damaged read more

I waited 4 hours for another service, who never returned my call. I called road Master Towing, and they were there in literally 15 - 30 minutes. They are curious, professional, fast and efficient. ​​ read more