I got a quote of $945.00 on line. Could not get anyone to answer the phone. Received text about upcoming transport. On the day I requested my car be picked up, I received a text to call a number, I called the number and gave my reference number and was told they had a driver and the total price was $1200. I ask what about the quote I received online. I was told that was a "QUOTE" obviously one they DO NOT HONOR! - PASS!!!!! read more

Terrible. Tried to make me sign for a badly damaged delivery before I could look inside the box and pallet very badly damaged. Then tried to call my wife the secondary phone number listed to try to get her to sign. They must have dropped it hard in shipping and were trying to bully us to accept because they had to pay for damages. Crooked as they come. Refuse them as a shipper. Look at reviews first. Should be zero or negative stats. read more

This business is HORRIBLE!!! The receptionist is EXTREMELY RUDE!!! She hung up on me when I requested a supervisor or manager. Kyle NEVER returned numerous messages left on his voicemail requesting a callback regarding a transport. I would NEVER recommend this company to anyone! read more

The worst service ever. Aggressive. Unless you want the cartel delivering to your home or business, I would not use. Rude and delighted in it. Even the dispatcher Jeorge. No Bueno. . read more

Don't use roadrunner!!! They have you sign a contract for one amount then when driver is on there way they want more money... stay away and don't use them. They are horrible!!!!!!!! read more

I don't know what all the negativity is about. I ordered some gym equipment from Florida, it was sent via Roadrunner, and only arrived less than a day later than expected which is awesome during this pandemic. They called when my shipment arrived, I went to get it from Will-call, a forklift operator placed the pallet right in my truck, and I was gone in 5 minutes. Well done Roadrunner read more

I was quoted at original price which was then raised to accommodate " gas prices". Then I was assigned a carrier who arrived to pick up my car one day earlier than scheduled and wanted to charge me again for it to pick up on correct day. I was then assigned a second carrier who knew of truck delays for 2 hours and never reached until I had to request for their phone number and then told me they'd cancel my pickup as they wouldn't get to it today. I've had this booked for a month, customer is truly awful and no one can ever get you a straight answer. I'd give it 0/10. Worst customer experience I've had. read more

I would not recommend this carrier to my worst enemy. My shipment was picked up on July 7th and was delivery today, July 22nd. This was supposedly a 5 day transit from Detroit, MI to Corona, CA. I am so sick and tired of this particular carrier blaming everything on Covid 19. Step up and be held accountable. If you are unable to meet deadlines then inform the 3PL of the issue so that we the customer chooses you to move goods for us. If you want to service only those who need PPE then inform all you other customers that they will be given priority. We are all trying to stay afloat in this economy. No one can afford to lose customers. Thanks, No Thanks. I am done, I will not be a returning customer and i will tell my 300 associates to spread the word. read more

Do not use Roadrunner LTL Freight if your life depends on it. They are the absolute WORST LTL company I have ever experienced. Just read all the 1 star comments here. Boycott Roadrunner LTL, hopefully they will end up jobless and out of business. They don't deserve a dime of your money, you will be disappointed as I was on multiple shipments. read more

Sure they are dirt cheap, but at the cost of getting pallets damaged and boxes stolen. We used to ship with them but after having too many problems with damaged pallets and getting metal parts stolen (prob sold as scrap metal), we swore off using Roadrunner and go with much more reputable and honest logistic companies. Unfortunately we recently had a client who insisted on shipping under their RR account so I had to call it in to schedule a pick up. The dispatch rep I talked to was horrible, it's as if she didn't want to take my call and kept trying to push the work off to someone else. Me: I want to schedule a pickup under the customer's account. Her: You need to email the BOL in. Me: Really?! I've always just called it in and you send a driver over. Her: Fine. What's the address. Is it ready for pick up today? Me: No, tomorrow. Her: You have to call back tomorrow to schedule it. Me: Huh? I've always called to schedule it for the next day. Her: No, you have to call tomorrow. Me: Are you serious!? read more

I wish I had read these reviews before I agreed to Roadrunner Transportation. How could a business be this bad? I ordered something from a company in Minnesota. They shipped with Roadrunner. It was due to be delivered a week ago. I called the company, they found the trailer in the yard in Los Angeles (Commerce) and said the driver dropped the trailer in the yard and didn't say anything to anyone. They didn't know it was there. Okay, so now they do know it is there. Tomorrow is a week since they knew it was there. It is still in the yard in Commerce. I need this. Never again! Update: Okay......finally got my shipment. A commercial greenhouse. There was so much damage I could not assemble it. Looked like all the Roadrunner Transportation Depots took turns beating up my shipment. I need this for my business and don't have time to mess around. I inventoried all the damaged parts, notified the supplier, Poly-Tex, they are shipping me replacement parts free of charge. I did insist they use any carrier except Roadrunner. Anyone... It is coming via Contact Cartage.......shipped this morning. Fingers crossed. read more

Shipping costs a lot these days, but DO NOT use this company even if they are the last one standing! 'Incompetence', 'you get what you paid for' come to mind. I guess 'our customers' needs are more important than the cost of fuel' is not one which they value, the same goes to 'on time', 'client management', 'correct information', take your pick. We needed to ship several pallets of merchandise to TX. For a trip that usually takes 1 week, Roadrunner took 2 weeks to ship from CA to TX (2.5 weeks total including a public holiday). Their system registered a delay with no explanation, even their customer reps couldn't find the cause of it. When I called, Roadrunner checked & promised a next day delivery as the merchandise was already sitting in their transit zone/warehouse in TX. Guess what, 'no delivery', and here is their explanation: the driver does not drive to the designated city daily (fine, if they have nothing to deliver in that city), they wouldn't make a stop to the destination either if they deemed the trip 'NOT WORTH IT', as in not 'enough' merchandise to deliver (WTF?!). (This is what their LA customer rep told me). So I wasn't shipping a container full of merchandise, but seriously, WTF! Because my client didn't order 'enough' by your standard therefore you wouldn't be making a stop at their business, so you could save some gas money? What business model is this?! On top of that, it's summer, you are driving from Los Angeles to TX in July, anything in that container gets baked regardless. So instead of a prompt (forget about 'express') delivery, it sits in the warehouse/transit zone for DAYS. I guess they don't understand/know/care that heat can cause damages. Here is the icing on the cake: customer rep told me the shipment would definitely be delivered today to the destination at 3pm local time. But the shipment was delivered over 1 hr ago when they gave me the information, and this is after I was put on hold several times so they could check & verify (hopefully) the information. I have to admit that their customer reps were courteous and helpful, just not the right kind of helpful. Many suggestions come to mind, but first & foremost, review your values Roadrunner. What's more important, happy & satisfied customers, or saving $$ on gas and company-wide communication? read more

Roadrunner transportation systems, F - them don't wast your time and money dishonest, not trustworthy, delivery date never on time not even close. They will quote you a very very very low rate and when your order get to your location, they will triple your cost by saying they had to re-weight your shipment and charge you a lot lot more with bogus charges and add on like size weight and dimension and class and they do this with a smile and think your not going to say anything. I ship out a package and it started at $140.99 mind you it was 4 weeks late, went to pick it up it and they told me it was $675.49, they told me that it was re-weighted and it was 275 pound, I SAID NO WAY and ask to have it re-weighted again, so they did & came back with $675.49 I said not way because I know the weight of my boxs I ship this stuff all the time. we went back and forth until I talk to there manager and he just give me the run around trying to justify the bogus charges so I told him I'm not paying you $675.49 for that shipment at that price it a complete and total lose to me as a reseller I told him that they can keep my product because I'm not going to pick it up and lose more money and time on my product dealing with you guys. so later on that day i got a call back from the office and they offer me another price to pick it up now $310. I said ok just to end this BS dealing with them. now come to good stuff lol when i go there to pick up my package it looked like it has been taking apart and put back together on a very larger over size pallet, the pallet was so large and did not ever fit the load size. My order look like it was re-assemble to cover the large pallet size. The box were all mix up and un-even and laid out in a way to gain dimension footage on the crate, the resin why this was dune was to put me in a different class weight and dimension size just to charge me more, and the funny thing about this they give it to me like this thinking i had no glue about shipping. I have been shipping for well over 25 years now so i seen most shipping style and that not one of them ... lol So if your a small business or person don't wast your time with this company Im not a happy customer. read more

Hayes & Sons Furniture needs your social media help! We need you to spread the word about something very important that happened to us. Roadrunner Transportation has denied our claim for a lost and undelivered item, and are now not returning our multiple emails and phone calls for appeal. On October 9th, 2015 we shipped out one of our lovely Cedar Bars to a customer in California. We purchased a 2-day delivery on October 6th from a third-party shipping company (freightcenter.com) and then called Roadrunner's Headquarters in Wisconsin on the 8th to confirm it would be delivered the 13th as needed. We dropped the crate off at the terminal in Portland, Oregon on the 9th, and expected everything to go as planned. On the 14th we received a call from our customer that it had not arrived. We immediately contacted our Freight Rep who said they could confirm it had arrived at the terminal on the 13th at 12:24am, but didn't know why it hadn't been delivered to the customer. They said they would make sure it got to them by the end of the day. On Thursday the 15th we contacted our customer to make sure it had arrived as promised, only to find out it had not. We then contacted our freight rep again who said she would contact the terminal in Livermore, California where it was at and find out what was going on. At 12:51pm she contacted us and said that someone at the terminal in Seattle put it on hold, and that it was in Seattle (the complete opposite of what we had been told). Our customer was supposed to have had their item two days prior, and now we're being told its two states north of them. After several hours on the phone, our rep told us they were sending a courier to Seattle to pick it up and deliver it by 12pm noon on Friday, the 16th. Our customer's event was Saturday, set up for their event was supposed to be Friday - now our customer was inconvenienced yet again. At 10:22am 10-16-2015 We contacted our rep again to confirm the delivery was being made. No answer. We contact them twice leaving voice mails both times. We ended up getting in touch with their superior, and their superior's superior and found out our rep had left for the day. So now we had to deal with new people who had been well-informed by our rep what was going on before she left. At 12:36pm we were informed that the shipment wasn't in Livermore, California - but indeed in Seattle. So we called Seattle's terminal and they had NO idea what we were talking about. We turned around and called Livermore's terminal and had someone go out on the dock and find it... It WAS there where it was supposed to be, and we were able to confirm over the phone with the terminal's supervisor that he was actually looking at it. It had arrived three days prior, and had sat dormant for three days. At 5:45pm we were informed that there was no way they were going to get it to our customer by Saturday, and that they would deliver it Monday (two days after their event). We informed them we were renting a vehicle and driving all night to pick it up and deliver it ourselves so our customer had it in time. They (our rep's supervisor's supervisor) told us they would take care of the costs. At 6:26pm we picked up our vehicle and drove all night to the terminal. When we arrived at 9:30am 10-17-2015, we discovered that the item had been damaged. We picked it up, drove to the nearest lumber store and purchased the items we needed to repair it. At 12:31pm we arrived at our customer's event location and repaired the damage in front of them - humiliating! We left Sacramento, California at 2:12pm, arriving back at the shop at 1:30am, 10-18. We returned our rental vehicle by 6pm. On Monday, October 19th we contacted our rep who said there was nothing they could do about it, and to file a claim. On 10-23-2015 our claim for the total amount (including all receipts) and two days of missed work was accepted, and we were told it could take 60 days to hear back. On January 7th, 2016 we received an email with a word document attached that read, "Claim Denied"... and the reason for their denial? They claim it WAS delivered, and in "satisfactory time"... Having read the above (a lot was left out for clarity) you can understand our frustration. Not only was it NOT delivered, and NOT in satisfactory time, but it was very apparent that they did not read our four page report with line-by-line details as to what happened. They did NOT deliver it. WE did. We have made multiple attempts to contact them and have not heard back. We've asked what to do to appeal, and have had no phone calls or emails returned. COMPANY NEEDS TO STEP UP AND TAKE RESPONSIBILITY read more

The absolute WORST! ALWAYS ALWAYS ALWAYS late to pick up shipments and sometimes they don't even show up and re-schedule it for the following day WITHOUT telling you! Sure, they are pretty competitive with their prices but I guess you get what you pay for. read more

Horrible company never returns phone calls can't get a hold of them phone rings and rings and rings. Never ever ever ever use them or you would be foolish he should not even be in business and the government should look into their deceiving practices read more

Make sure you read these reviews before woking with this company. We ship and receive numerous LTL's every week and these guys at Roadrunner just can't get the job done. We stopped using them as a carrier sometime ago due to their incompetence, but unfortunately on this occasion our vendor booked an LTL with them without our knowledge I called them this morning to track a shipment we expected to be delivered tomorrow to make sure we were still on schedule, to be told they had attempted delivery 2 days prior to my call and we were closed. Now they are looking to add re-delivery charges to this shipment. I just contacted my vendor to let them know we will not be paying any re-delivery charges, and that they can arrange to have the shipment sent back if they insist. It's strange how we were open and received a further four LTL shipments on that day from reputable freight companies, who do not lie to cover their incompetence. Our business was open from 6.45am until a little after 6:00pm on that day. That must be how their pricing is so low on these shipments, they charge you one amount, tell you that you weren't there to receive and add re-delivery charges. Do yourself and your business a favor and steer a wide berth from Roadrunner Freight. We will be sure to add DO NOT BOOK ANY FREIGHT QITH ROADRUNNER FREIGHT to all of our purchase orders in the future. We always thought it funny that several of our suppliers have similar printed on their pick up instructions for freight pickups, Roadrunner are not even permitted on some of their sites....Now we know why! read more

DO NOT USE ROAD RUNNER TRANSPORTATION! I should have looked into this company better, because we've had nothing but the runaround since transporting my sons car with these guys. It's still not there. They promised it would be there in ten days which is today and now they're telling me it'll be another couple days. Should have gone with my gut instinct when first talking to them and got a rude clerk. I suggest you look for a more reliable company that will keep their word. read more

The worst customer service experience ever! They were only one day late with my pick-up and only one day late with the drop-off, but you'd never know that from my level of anxiety and stress. They don't answer their phone and they don't return calls. Absolutely no respect for their customers. Never again read more

DO NOT, I repeat, DO NOT use this company for LTL shipping. I have used almost every carrier and Roadrunner is far and away the worst option out there!! I had 3 shipments that were destroyed or lost before they reached the customer and all 3 claims, totaling over $4500, have been denied! Their response each time was that there was no communication clause evidence that Roadrunner was responsible for damages and not responsible for completely losing a shipment. This company is the absolute worst of the worst!!!!!!! read more

So delivery delayed for over a week. Clerk at the terminal calls and asks if a lift gate is needed, I said yes. Two days later, driver calls and says he can't deliver because he doesn't have a lift gate. Now on the phone again rescheduling. Why is this so hard? read more

The worst service i ever had to deal with. my package to be delivered was lost at first, then found, but couldn't get a hold of anyone for delivery. Just absolutely ridiculous. read more

We had a product shipped using roadrunner and the driver placed a heavy pallet on top of our freight marked fragile that totally damaged our shipment. Luckily we had insurance with an outside company that covered some of the damage because Roadrunner only covered .10c per pound!!! This is ridiculous considering their carelessness. It also took them 90-120 days to pay the $37 we got back. Such a disappointment and a total loss for our company. I would urge people to NEVER use roadrunner transportation and if you do definitely read the fine print of their contract, especially if you use an outside booking company like Freight Center. This was an expensive lesson to learn, so I hope I can warn someone to get outside coverage that insures the full value of your shipment. read more

Beware! My coffee table from High Fashion Home arrived in a box on a pallet and the delivery man wanted me to sign that the goods arrived without damage before opening the box, in spite of a large red label on the box telling me to inspect the goods. He continued to pressure me while I was opening the box and inspecting the table, I found some damage on one of the legs and because this was not something I could put into my car and take to the post office as a return I then proceeded to call the shipping company and the company I bought the table from, wanting instructions on how to proceed. As soon as I located someone in the online company I bought the table from and my questions were answered, I went to the door to speak to the delivery man. He had left and I had not signed that I had received the table. Two days later ( I normally don't exit my home through the front door),I exited my home and found a huge PALLET leaning against my neighbours wall. It was so heavy that I could barely slide it to my wall and I called the company to inform them that their delivery man had forgotten the pallet. After 6 phone calls spread over two days and the same explanation that the pallet was " part of my shipment" I called the original company that I had ordered the table from, repeating what I had explained over and over again: I was not told that my coffee table would include a pallet. It came in a box. I did not order a pallet, I did not accept a pallet, I had no way of moving the pallet, no way of disposing of the pallet, other than hiring someone. I was told basically that I'm stuck with it. Moral of the story: stick with reputable companies like Amazon or Houzz who have great customer service. read more

The wost service ever I am the shipper and I ship about 10 pcs every day ,I am done with there bull shit service ,they cause to many Damages ,the worst is I never receive a notice or call about Damages ,they try to "Sneak Damage Products to customers .I should be the one to make the decision on what I want to do with Damage Fright,ask your self what can the customer do .....Think about it .......???What I can do is re-ship a new item to my customer ...Sportsman steel safe co. read more

I've done business with Roadrunner in the past two supervisors that I work with personally one named Jim one named Henry we're very unprofessional unfriendly and difficult to deal with read more

Absolutely horrible shipping company. First issue was my fabricator sent me a life of expensive gym equipment via Roadrunner. It arrived destroyed. Today a sauna company from Canada sent my sauna via Roadrunner after I expressed my opinion that they NOT use Roadrunner. Well, the sauna arrived damaged and had to be sent back too. Absolutely HORRIBLE shipping company. read more

I bought some tile online, to be shipped from Michigan to California. The shipper chose Roadrunner. Looking at the Yelp reviews set my expectations very low. But the delivery came off without a hitch. They were in the promised time window, the driver was polite and helpful. He moved the pallette into the garage as I requested and helped me inspect and unload the tile. And he took the pallette as I requested. A good experience. read more

After scheduling three times to have my item delivered, the company claims the shipment was misplaced. They never called me to let me know about aborting any of the delivery dates...just let me sit around all day waiting for nothing. I have had to rearrange my life four times now and I am still waiting. OK, hang on. I was on call waiting as I write and they hung up after I wasted 10 minutes listening to their commercial. This is probably the least professional organization I have ever encountered! Save yourself a giant headache. It would be less hassle to rent a truck, drive cross-country and pick up the stuff yourself. At least then, you would not be held hostage by these incompetent idiots! read more

Contacted Roadrunner to ship my vehicle from Southern CA to Miami. Roadrunner sub-contracted out the delivery to tow truck operator and car carrier. Car was received in Miami with damage to the front bumper cover even though pickup inspection report and photos showed no damage. Claim was filed with tow truck operator and claim denied. Road Runner was made aware of the issue and has offered no support in resolving the issue or taking responsibility for their sub-contractors. read more

The Employee Jake promised a pick up date. But, he required the contract first. I read the contract and it reads they can not promise a date and by my signing I agree that the car will be picked during a 1-5 day window. The contract also required a $300 deposit. If I sign and can't wait the 5 days and go with another company I loose my deposit. When I addressed my concerns to the broker Jake he went off on me when I told him I did not agree with the terms of the contract and hired another company. He was so angry and had a very loud voice that I just hung up and blocked his number. Please read the contract before you provide a credit card number. Sorry forgot to mention this is the only company through my research that charges an additional 4% fee for using a credit card to pay. Shopper beware!!! Lisa read more

Take your load locks out before you drop your trailer because this place will steal them to use them for their own trailers.

I had a 1100 pound pallet of auto parts shipped from the east coast, it arrived on time and undamaged. The delivery was courteous and professional. They delivered to a very rural address with no problems. I would not hesitate to use this company again. read more

They will state that they are only brokers and not responsible for any damages or items stolen from the car. "IT'S THEIR PRINCIPLE." The truckers they hired to pick up my car were very irresponsible. The dispatch was wrong by 5 hours when the driver would come and stopped answering any of our calls. Money and items (3 sunglasses, cologne) were missing from the car when we received our car. Customer rep said there was nothing they can do. No help whatsoever or empathy. Read the BBB reviews. This company has a terrible reputation read more

I have had a few companies use Road Runner and every time its a horrible experience. No package every comes when they say it will, they always say they don't have drivers. I call and ask about ,y packages and they always say its doing out today and it never happens. While your on hold with them they have a massage playing about how fast they are and how reliable they are as a company. Its all B.S, don't even bother with this company. read more

Is it possible to give them negative stars??? We ordered equipment from a reliable distributor who happened to only have the equipment available in their East Coast warehouse (Connecticut). The distributor told me that the equipment would arrive to us in 5-7 days (which would have been between Thursday, April 17th and Saturday, April 19th). We're located in a small town in coastal Southern California with poor access so I knew off the bat to give an extra day or two for shipping. We had no say in which transport company was being used but I have never had problems with long distance transports before so didn't think to ask about the transport company, that part is my fault. According to the tracking information that I received our pallet was supposed to arrive to us on Wednesday, April 23rd. Which it arrived on that Wed. to their Mira Loma location (170-180 miles away from us). I contacted ML to get an update on delivery to our business and was rudely told that they do not ship from ML to our town so they needed to transfer it to their Commerce location which is only 30 miles closer to us than ML. I spoke to a supervisor about having one of my guys pick it up from ML because we were on a very tight schedule with our customers, he wasn't very nice but said that it was already on a truck leaving for Commerce and that Commerce would have it to us by 10AM Thursday, April 24th but if that didn't work for us we could pick it up, no problem. On a hunch I called Commerce to find out when it would actually be delivered to us and was told that they didn't have any trucks going our way on Thursday but we would have it by the end of business day on Friday. When I told the "customer service" rep that we would just pick it up from their location because that timeline didn't work for us, she told me that we were not allowed to just come and pick it up. Long story shortened, after a lot of back and forth between the supervisors and "customer service" reps (all of whom were very rude and condescending) at ML and Commerce we were finally given the go ahead to pick the pallet up from Commerce. I was informed that we had until 8 PM to pick it up, imagine my surprise when my guy drove 3.5 hours in LA rush hour traffic to get there at 6 PM and be told that they are closed and to come back tomorrow!!! After further back and forth and going no where even though I had all 9 conversations with everyone that I had spoken to earlier that day recorded they still wouldn't let my guy get the pallet, so we refused the delivery. I ordered more expensive equipment from a distributor in LA (who was kind enough to do it for me from home) who had it all in stock and could have it delivered to us Thursday, April 24th before 12 PM or we could pick it up anytime after 7 AM. Thankfully my guy has family in LA who were happy to see him. He picked up the equipment in the morning and we were able to finish the job on time and at no extra cost to the customer. When I called the original distributor about my delivery problems and to inform him that we had refused the delivery, would not be paying for the equipment and would be billing him for the time spent dealing with their screwed up choice of transport companies. He was not surprised that we had problems, they had recently switched to Roadrunner (nothing he could do about a corporate decision) and in two months they had problems with more than half of their shipments. He has now been warning everyone who buys stuff from them to pick their own transport company. Save yourself the time and trouble, don't ever use Roadrunner no matter how much cheaper they are. It's not worth the headaches. read more

Go ahead and book a shipment and schedule a pickup with these assholes - I dare you. They stood me up again when I had a DISPATCHED - SCHEDULED pickup set for today before 6 PM. NO PICKUP - NO SHOW! and to top it off - not even a call to tell me that they chose to just IGNORE ME!! My freight is sitting outside my store right now and it is very large and heavy and I can't bring it in, so I have to spend the night here at my store watching it!! Only thing is - it's FRIDAY, and they are closed all weekend too. BTW - this isn't the first time. They did it on my last shipment with them when I swore that I'd never use them again. I just didn't learn my lesson - until now. STAY AWAY FROM ROADRUNER FREIGHT my friends or you will suffer miserably! And if they don't screw you with their horrible customer service - they'll stack other people's freight on top of yours and smash everything.....yes - they did that to me too and refused to pay anything to my client. read more

Would you hire a delivery service that confirms an appointment date and time with you and then calls you during the delivery window to tell you that the shipment wasn't loaded on the truck and they couldn't deliver to you that day? Neither would I and I will never use this company again! They did apologize, however, made zero effort to fix their error and complete the delivery that same day. They claimed they had no other trucks to send out that day (even though the phone call was made at 9am). A delivery service that doesn't deliver. AVOID AT ALL COSTS!!! read more

Our shipments never make it to our customers without damage. Apparently they cannot read the 10 bright orange stickers that say DO NOT STACK!!!! read more

Our company sent out a large shipment to our customer in Georgia on November 22nd 2017. Today is Wednesday December 13th & shipment has still not arrived. Apparently the carrier they use to take shipment in GA only goes to Lyons, GA on Thursdays. Online it said it was scheduled for delivery Thursday December 7th. Well it never was delivered. Our freight rep Bill Connelly is no help. This is the worst carrier ever. Cheap but horrible. Don't use this company for any of your transportation of anything. Can't believe they are still in business. read more