My family started going to Vision Source following my impromptu arrival in their office when I…read morethought I had a retinal detachment. Turns out I had a macular hole and they referred me to an excellent ophthalmologist for my eye surgery. I'll be returning there for my regular eye appointment here on out. My daughter had a good experience as well with her eye exam. Fitted for new glasses and arrived within a week.

This was my first visit to this office. I haven't had an eye exam in more than 3 years due to covid…read more. The entire exam including checking, initial test with retinal scan took 50 mins. Dr Lam was quick but thorough, gave reference to specialists. Also gave me a neighbour discount on the scans :) Also the online check in and booking the appt was easy.

I've been seeing Dr Nancy Davis for 5 years and strongly feel she is one of the best optometrists…read morearound. She is all about total health care and I always feel that during my appointment time she completely focuses on my concerns. I don't feel rushed during appointments and never wait long to be seen. I should also mention that she is conveniently located in the Roanoke Walmart. I highly recommend her for your total eye care.

Dr. Davis is by far the best optometrist around. She was my eye doctor many years ago and we…read morefollowed her to Roanoke, but had to stop using her for a while when I relocated for college. In the 5 years it has been since we have seen her, I was never satisfied with the other doctors I visited with. Now that I have moved back, of course I am back under the care of Dr. Davis. Not only did she remember me, she brought attention to underlying issues about my general health I didn't know could be a problem in regards to my eyesight. Her attention to detail and warm nature make the entire process easy and you feel comfortable asking questions. You may have to wait a while past your appointment time but that is only because she takes her time with each patient and never rushes. She truly makes sure you are comfortable and understand what you are paying for. Best optometrist in DFW!

The best eye dr I have ever been to. I am a new mom and had to bring my baby with me to my…read moreappointment (first time I've ever taken her by myself to a dr appt!!) the staff was insanely kind, encouraging, and helpful. I went in just for a new prescription but these ladies absolutely made my day and gave me such a boost in confidence in myself as a mom. Thank you guys seriously!

Not helpful or friendly at all. Really disappounted. I would not recommend this place at all. Low…read morequality place. No customer service at all. They just want to sell you glasses at a higher price. Not helpful or friendly at all. Really disappounted. I would not recommend this place at all. Low quality place. No customer service at all. They just want to sell you glasses at a higher price.

I'm new to Yelp but not new to eye doctors. I've had glasses and or contacts most of my life. I've…read morebeen seeing Dr Zanella for a few years now. The office is conveniently located and the staff is courteous and professional. I've never had any issues with my insurance even though I changed jobs and hence, insurance companies. I love the fact that they offer Optimap so I don't have to get the horrid eye drops. Also doing away with the nasty puff of air check is wonderful. Dr Zanella is very pleasant and caring. She takes the time to make sure any questions I have get answered. I've seen her husband a couple of times also and his bedside manner is just like hers. He is straightforward and doesn't try to talk you into stuff you don't need. I personally prefer to see her but they are both great. They are a great team and I highly recommend them and their office.

I really like Kirkwood Eye Center. I've seen both Doctors Peter and Deborah Zanella, and they are…read moreboth very warm and friendly, and very good at what they do. The office feels like a high-end boutique when you walk in, and I'm always offered water or coffee while I wait. Their technicians are just as friendly and the office has all the latest technology to care for your eyes, and they offer suggestions to aid my overall eye health, and I don't feel like they're just collecting my payment and moving on. On my last visit, there was a delay, and the Doctor actually had the assistant give my a Starbucks gift card for my wait. They also have an assortment of frames, so you can get everything done in one stop. I am definitely a satisfied client.

While the quality of care here is phenomenal, working here is a very different story. I suffered an…read moreextreme mental health crisis to the point where I wasn't even able to properly put in a two week notice, because the doctor is, in my informed opinion as a current psychology major, a borderline sociopath. He is wonderful to his patients, don't get me wrong. But if you wouldn't give your money to a doctor who constantly belittles his employees (not in a constructive criticism way, in a "you're a f***ing tranwreck" kind of way. Those were some of his exact words to me in my last days working there) then I wouldn't give your money to this one. The amount of times my coworkers and I have been reduced to blubbering, teary-eyed messes over his constant trash talk, and his manipulative way of pitting us against each other, is uncalled for. Working as a tech, I frequently had the misfortune of listening to him vent about how "dumb" his receptionist was, when in fact, according to my own observation, she was one of the more intelligent people who worked there. Anyway, I digress. Furthermore, he somehow had us all so deep under his spell that when I asked my coworkers if working anywhere else would be better, they all unanimously agreed that working for ANY doctor is like that. Now that I'm working at a different office in a different city altogether, the difference is truly night and day. I have NEVER been treated as poorly by any employer as I have by Dr. Noel, let alone cursed at, screamed at, used as a target for projectile eye-drop bottles, et cetera. With all of that being said, this is a review from a scorned ex-employee, so take it with a grain of salt. If the way someone treats their employees isn't a concern to you, that's great. But all of my words are truthful.

Loved there service very helpful and the Dr took extensive time to talk with me and make…read morerecommendations.

From check in to picking out glasses, the experience was superb!…read more Dr. McPherson is caring and professional using the latest technology to ensure the perfect prescription. Her staff is awesome. The glasses selection is vast and staff is so hopeful. The great lighting will also help you make the best selection. Do be afraid to take them up on a drink too!

There's a claim from the practice that they are glaucoma specialists. Based on professional…read moreopinions from my other medical practitioners (true MDs) this is not true.

Ok, this is going to be kind of long. I had a glowing review up but I hastily took it down because…read moreof frustration. My initial review stated what an excellent appointment I had, Doctor was wonderful, everyone was very nice. I got home and checked my receipt and thought the contacts were a wee bit overpriced. Got online to check costs and whoa, they were overpriced by more than half. Now, stay with me here, they accidently ordered, and charged me for, two years instead of the one year supply I ordered. Told me to bring them back and they would refund the overcharge. I took them back but the girl at the desk said she couldn't refund my credit card because the general manager wasn't there and she had to do it. Ok fine, I'll take the contacts and come back, will she be here tomorrow? Yes, she will. The next day was a Saturday so I called first to make sure she was there but she wasn't. When will she be back? Monday. Ok, fine. I couldn't come back until Thursday so I again, called first. Is the GM in today? Nope, she only works at that location Monday, Tuesday and Wednesday. Well dang, I wish they would have told me that. So, getting more irritated and thinking "myeyedoctor" will no longer be my eye doctor, I emailed a customer service office that was offered on their webpage, told my story and was prepared to wait the 5-7 days stated as their possible wait time for a response. Lo and behold I was called back within a few hours! A super, super nice customer service rep (initials JM-D) was BEYOND helpful and courteous, I mean this is the person you want on your team. She asked if I could take them back and she would refund my credit card on her end and that's exactly what was done. When I went back to the office to drop off the contacts everyone was pleasant. My point in this epic review is, "myeyedoctor" is STILL my eye doctor! The customer service rep was AWESOME, I've never even met her and I love her. She made the whole thing right in short order. If all businesses handled their customers the way she did, the world would be a better place. HIGHLY, highly recommend!

I moved near this optometry business and wanted to give it a try. The day of my appointment I…read morehappened to be coming from about an hour away and was running 5 minutes behind on the road. I called and asked if they could still take me, and the woman said they wouldn't take me if I was 10 minutes late so I rushed on the road and happened to get there on time. I then waited 40 minutes to be taken back, and the front desk lady apologized twice for them taking so long. I said that I was very frustrated because I busted my butt to get over here and told me I wouldn't be seen to then have my time wasted. The girl who took me back said sorry for the wait, and they "HAD" to take this walk in. Are you kidding me?! I said it was not okay and she didn't have anything to say except sorry. The doctor came in and had tested my eyesight by having me look at a reflection of letters that were posted on an LED screen. I was not keen on my eyes being tested by the quality of a mirror, and I really did not like how it was posted on a screen. We look at blue light and screens all day, we know it's bad for our eyes, yet my eyes are being tested via looking at blue light. Last, I didn't think the doctor cared about my eye condition. He just said to take these eye drops, and didn't educate me on any other treatments when I asked for more information and treatment options. (I know there are more treatment options because my previous eye doctor mentioned them to me). I won't be coming back here. It was a waste of my yearly exam from my insurance and I was not happy about paying that co pay with this horrible experience.

Staff is nice but very unorganized. They sent me a message to pick up my glasses a week after I…read moreordered them, when I arrived the glasses weren't what I ordered. So they had to reorder the correct glasses. I'm currently waiting for those to come. Although they told me they would expedited the process. It's taking longer than the first time. On top of that they keep calling me, asking me how I like my glasses. WHEN I HAVENT EVEN RECEIVED ANY. This was my first time at this location. Ive never had this problem at Alliance location.

The staff was very friendly. I visited another location in NC and it was a seamless transition to…read morethis location. The doctor was efficient and caring. I had a lot of fun picking out my new glasses .

A little disoriented on the follow through but over all, the Doctor is great and the front desk…read morestaff are learning. We will continue to return to this facility and feel confident in the care the Doctor gives us.

We came to an agreement not to be involved with each other. Our experience was different than years…read morebefore. Great selection of frames.

My vision is pretty bad - astigmatism and 5.somethings in both eyes. I went in to this local office…read morefor contacts and glasses since the readers weren't cutting it anymore. I have spent a hefty amount on office visits, contact fittings, 2 rounds of eye dilations and the lens and frame. It's been a non-stop process for about a month now. I went in on Thursday for an eye dilation to help my eyes "adjust to the prescription" and I have worn either the glasses or contacts religiously. I am still not adjusting. I am not driving since I don't feel comfortable. I just called and they can't see me until the 22nd (dr is going on vacation) and said they will check but I might have to pay another visit fee. Is this all normal or do they just suck? The contacts are a little better distance wise but it just doesn't feel "clear". Vision is worse than before and my bank account is down $700.

I had a very disappointing experience at Vista Eye. I went in for a routine eye exam and paid over…read more$100 for the visit. I got my glasses filled elsewhere using the prescription they gave me, and I realized within just a few days that I still could not see clearly. The prescription simply wasn't right. I called Vista Eye to get the issue corrected, since it had only been one week since my exam. Instead of showing concern or offering to recheck the prescription, they told me I would need to pay another $60. I was shocked. I expected a clinic to stand behind the accuracy of its exam, especially within such a short time frame. I left feeling frustrated and unheard. The whole situation came across as more about collecting fees than providing patient care. I regret going here and I would not return. There are many optometrists in the Fort Worth / Keller / Timberland / Heritage area who are far more compassionate and supportive. If you value customer care and accuracy, I recommend looking elsewhere before choosing Vista Eye.