We were looking for a sharkbite because we have a leak. The carbondale ACE was out. I called about…read more5 minutes before closing and let the kid who answered know we were 3 minutes out. Instead of trying to be helpful or courteous, even checking he said, "We're closing". I understand it's a holiday weekend, but come on. You don't care to help someone and take an extra 10 minutes of your time. It's a sharkbite we need, not something that can wait. No, "I'm sorry we're closing", either..I will remember this and take the extra time, like we are today, to go to Lowes from now on.

Horrible ownership, I was an assistant manager for around 2 1/2 years, and fired due to Kristi St…read more Clair who was an inexperienced manager of the field of work. There is no HR department, otherwise I would have never been fired, along with Tony Wells who built the company over 43 years. Greedy owners who bought a company almost 2 million dollars in debt, then took a 5 million dollar loan to buy a house instead of making sure the business was running correctly. You want to know? Oh yes I have all the evidence. Disgusting owners, who even fired the person who built the business. They are lucky to have this location because its a gold mine. As owners, and management, I give the worst reviews for what they have done to myself, and others.

John and his staff are always pleasant. Always helpful. And they have an amazing selection of…read moreitems. It's nice to have such a great hardware store in a little mountain town.

Incredibly great service from Stef and Peter trying to get us a torque wrench at a discounted rateread more

Good help is hard to find and even harder to keep. Loyal customers are easily lost with bad…read moreservice. Olivia could use some training in customer service. "Please", "thank you", a smile and eye contact go a long way. A customer should never be treated like a nuisance in a customer service industry. I like shopping at Ace, but if I ever have such rude service again I will be hard pressed to go back. Additionally, I looked up the store and called this morning to ask about certain items being in stock. The lady I spoke with, I did not get her name, was rude when I mentioned that maps lists the store as "permanently closed". If this was my store I would want to know so I could fix the problem. She snapped at me, "there is nothing they can do" and promptly ended the call. No one at the store has ever been so rude before, I'm not sure what's going on now. Hopefully they turn this around.

The staff at Designer Door Hardware in Glenwood Springs were very kind and helpful. This is a great…read moreresource for our valley!

Complete selection of hardware, locally optimized seeds and basic general store selections. My…read moreexperience is that the staff is helpful until customers meet their needs, competent and patient. This store is a standout even hy Ace Hardware standards! They are also supportive of other community organizations, à business-citizen worth patronizing! Selection, service, connection all without peer!

I've been purchasing items from this store for 4 years; I am a loyal customer. I bought a product…read morerecently that was ineffective. I didn't use more for concern it would not be returnable. I brought it back to return and to try something else. It was not a large purchase or expensive item, but I don't see a point in continuing to use something that isn't working as intended. I am very disappointed that they did not attempt to work with me at all. The advice was to use more of the product and " maybe " it will work. despite having limited options in our area I will no longer return to this store as who wants to give their business to a store that doesn't treat you with respect and appreciate your business .

Ace is awesome....friendly service and they have everything! Needed a broom and a small battery for…read morekey fob remote...they had it !

This place rocks, has so much more than i would expect, often times their busy but manage it super…read morewell.

Locally owned and operated store!…read more A wide variety of items to choose from home owners need for all their maintenance at reasonable prices. They also have exceptional quality knowledgeable service. I have shopped here for years and have always enjoyed the experience.

Some of the staff are very helpful, However they are just fake and talk shit when they think you're…read moreout of ear shot. Owners are a joke and lack the morals to lead a great staff. Never trust anything you are told get it in writing whether you are customer or employee!

Great place great selection. Bit pricey but very good service. Recommend place ! Ddread more

Best spot for hardware. Courteous people, awesome supply. I definitely recommend checking this…read moreplace out.

The owner has repeatedly abused the emergency police dispatch for false parking accusations. The…read moresignage is old and difficult to read while being misleading. Don't support this extremely overpriced business and poor business practices. Home Depot folks.

Literally the worst customer service in the valley and that's saying something. Old guy who always…read morewears a mask acts like he's too good to talk to anybody. Never will shop here again!

I went to Ace Hardware in Carbondale Co to find clamps to hold down my two tier plant holder. we…read morehad excessive winds and my plant holder kept falling over. a very helpful salesperson guided me to where they would be but there wasn't what I needed. then a very helpful man...Brett Cruff came over and offered to help. I described my problem, he saw what I needed wasn't there and he then said he had an idea. he went to a spool of copper wire, measured the width I needed and the length and cut 6 brackets that were perfect. we all know Ace is the best but Brett went overboard with ingenuity, creativity and a warm smile. I later learned he is the floor manager and he is perfect at that job. we are so lucky to have him and Ace hardware in carbondale Co. 10 stars to a great man and store.

I bought a chainsaw from there. Doesn't work. It's not giving my money back and giving me a full…read morerun around. I dropped $400 on a Stihl. Had it for 4 days and brought it back. For giving me a big runaround.