GARBAGE, worst rental experience in my life. not only they charge you fees NONESTOP, they raised…read morethe rent mid contract, talking to their customer service is horrible they are so unprofessiona. maintenance dude micromanage you takes pic of your property item without consent. genuinely one of the worst experience in my entire life. I do not recommend at all.

Terrible rental company. They took over Rosewood and now are charging people to pay fees on top of…read moretheir rent even though rosewood did NOT do that. Definitely go find another company to rent through!!!

My son a fisherman of African-American decent recently rented from NBI and was constantly harassed…read moreby the rental agent Sonya. She would drive by often and then continually tell him that he had to move his boats that were parked on the public street. Then she complained that he had a pontoon parked in the driveway he was renting. Needless to say he was the only African- American in the whole neighborhood. He was to be given a $59 refund from a $1400.00 deposit. During the time that he resided at the property he went without hot water due to a broken hot water tank for nearly a week having to go to a hotel in order to shower. He was charged $200 to fix a broken cabinet drawer that was continually coming loose from the time he moved in that was never addressed and install some cheap blinds. He was charged for the yard having leaves that looked the same as when he moved in and $600 for the end of the fence coming loose. I can see maybe $200 being absorbed for the deposit or $400 at most but what they are trying to charge is absurd. Additionally, none of the $700 worth of outside work has been done as of Sept. 3, 2025 and he moved out more than 30 days prior. Yet he is being charged for things that have been exaggerated and not completed. He and I called to speak with Sonya and she refused to speak while I was on the phone, because I told her that she was not to speak in a harsh and demeaning tone, So she hung up and refused to talk when I was privy to the call even though she was happy to take my check for my sons deposit. Sonya is scamming renters and charging for things that have not been repaired if they needed repaired in the first place. I am contacting the BBB as well as the NAACP on the harassment that my son received while residing in this property. He was given a 30 day notice of non-renewal of his lease for no specific reason. His rent was paid on time and he was targeted due to his boat ownership in the state of Florida full of boats and water. He expected to have more than $59 returned to him which he very much deserves and I am going to advocate for him. He has never not had the majority or full refund returned. I warn you that Sonya is a predator

If I could give a lower rating than 1, I would. We rented some commercial property from them and…read moretheir administration staff communication has to be some of the worst I've ever witnessed. I couldn't wait to get out of our lease. On the physical lease, it was off (units didn't match what we were actually leasing) which meant a host of issues with getting our mail set up, etc. Getting powered turned on/off was atrocious and then getting maintenance people in to fix things was a minor miracle. Word of caution: put everything in writing. It is the only source of back-up proof you will have as phone calls or messages are not relayed. Also, be sure to copy every level of management - that is the only way things get done. Lastly, be sure to get to know the owners of the property. In our case, they were easier to deal with than NBI. My suggestion would to find another property where NBI isn't involved. The lack of care and concern they have for their tenants is mind-boggling.

I have sold several houses over the years but this sale was the easiest and most enjoyable…read moreexperience by far. My surprise was that Jim did way far and beyond what I expected. My many questions were quickly answered at all hours of the day and night. There is no doubt that Jim is truly a five star performer who works at discounted fee. Nelson Dunnam Apex, NC

We used Uber Realty to buy a house when we moved to Navarre. Jim took time to show us each and…read moreevery house we wanted to look at. It didn't matter what time it was or if it was on the weekend, he was always willing to show us the houses we wanted to see. Now Jim is not just our realtor, he is our friend!!!

Judy is the best realtor and I would not use anyone else!! I have worked with realtors who did not…read morehave my best interests in mind. Judy is the opposite! She is extremely professional, knowledgeable and cares about her clients. She is honest and does her research to make educated suggestions! Judy, thank you for everything you did for us!! We appreciate the time you took to help us understand the reasons you made the suggestions you did! You are helpful, knowledgeable and great at what you do!! You made it happen and we are grateful!! Thank you!!

It was an effortless experience handled with the utmost professionalism there at every question and…read moreturn, we really didn't have any sort of problems. Whatsoever, it was super smooth. Couldn't ask for a better person. Judy did a wonderful job would recommend for anybody trying to sell,buy or invest!!!!!!!

We just purchased a condo in the area and used their services. Whitney Pavlov was a great agent to…read morework with, she takes the time to explain everything in detail. She helped us find the perfect place for my fishing trips down in area. I hope a few of my friends use her services too, as she does know her stuff. Having a good agent helps the search and even after you find that perfect location, she was there every step of the way. Thank you again, Whitney!!!

Dane Aho was super responsive and sold my home in Destin in 24 hours with 11 offers! Couldn't be…read moremore pleased with the service provided from RE/MAX Gulf Coast.

Signed our lease on 10/09/2024 for a lease date starting 11/01/2024. Arrived to a filthy house with…read morethe previous tenants bodily fluids in the bathrooms, spilled food in the fridge, bugs everywhere, and overall unlivable conditions for a house. In the 30 minutes our family spent taking photos of the conditions of the property, our one year old was covered in bug bites from being inside. Spent 4 days reaching out to our rental agent, the emergency line, and multiple realtors only to get 0 response. Had to stay multiple nights in a hotel while being promised the property is being cleaned "tomorrow" and will be move in ready only to receive no follow up. It's now 4PM on 11/04/2024 and the house still hasn't even been visited by an agent from ERA, nor a cleaner or anyone from maintenance. The only response we've gotten from the company is through Ashley (who has been great) but there's only so much that she can do with upper management not speaking to us and refusing to acknowledge the situation beyond saying the situation shouldn't have even happened. Now, there's no rentals available in the area and our family is screwed out of thousands of dollars in move-in fees, hotel stay costs, food costs since we have no usable kitchen, and the company still won't return our calls in a timely manner and is giving us the runaround. Incredibly disappointed in this experience, the service from upper management, and overall wouldn't recommend renting from this company if you actually want to move into a livable home in a timely manner.

One star isn't enough!!! Just don't rent from them!! They will do everything to keep your deposit,…read morethey never fix anything, the homes are crappy! Sundance Rentals has treated me much better!! ERA put a lock box on the door after I moved out and they charged me cutting it!!! If you rent from them TRUST ME you WILL regret it! I got locked out they couldn't find the extra keys, costing me $175 to get into the house. The property manager seemed high all the time...DO NOT TRUST THEM!!

Robert was amazing. He was so accommodating and easy to work with. He had our pictures ready that…read morenight. I would highly recommend.

Robert was amazing to work with! He knows the landscape, weather and all local details like the…read moreback of his hand. It was such a fun evening playing in the sand with our toddler. We will use Robert again in a few years!