When we volunteer for the board, we do so knowing that we need guidance. The expertise RPM brings…read moreto the table for us is without measure. Some situations seem simple but ends up complex. Garbage cans for instance, the rule say not to be seen from the street. The notification is sent and the homeowner says fix all the other rules and bring everyone else into compliance first. What a silly notion. If everyone did that no traction would be made to get some of the basics done. RPM has assisted us with these issues.

I've always believed HOAs are one of the biggest scams in homeownership, and this community has…read moredone nothing but reinforce that belief. Imagine paying a monthly fee to a group of people whose biggest concern is whether the vehicle you actually drive is parked in the driveway of the home you own. This isn't the first time our home has been targeted over my Jeep, yet a drive through the neighborhood reveals vehicles that haven't moved in weeks since they want to "enforce a 48 hour rule" ( didn't know you lived with me and knew when where I drove or if you decide to sit and watch my home that's stalking) yet boats , RVs, overgrown lawns, and countless other violations that somehow escape notice. Selective enforcement isn't community management; it's harassment. The irony is we maintain our property, respect our neighbors, and keep to ourselves. None of that seems to matter when the HOA has decided your house is the one they'll monitor. We pay HOA fees for zero amenities, they mow one common area and the company they use a kid with a mower would do a better job. If you're considering buying a home that this company has anything to do with, understand that you'll be paying an organization that feels they decide how you use the property you already own while applying the rules however they see fit. That's not protecting property values. It's protecting its fake power.

Hired PMI Gulf Horizons to find tenants for my property and help me with a sale of a property…read more Chris' professionalism and knowledge of the surrounding real estate market is outstanding. Always making sure his clients stays inform and Chris is quick to respond to any questions I had or assistance I needed. He went above and beyond to close on the sale of my property. I appreciate the value of service that Chris provides!

locked me in to a lease where i have no a/c or heat tried to charge me 200$ to switch apartment…read more had me move all of my thing to a new apartment to then find out with in 24 hr that ,the new apt had no a/c . was made to do a walk throught of mulitple apartment then was assured they would be preparing the apartment for me. just to get a call that i would be moving in the beginning of the month. they never moved me. Then i went to them to ask why i wasnt moved at the end of the month. I was met with aggravation and blantant gas lighting. And accordingly to them i was over reacting and states that i was aggressive. As a black women it is was so text book. Just to get me off thier back about my apartment .they told me they werent working on the apartment we agreed to. but a completely different apartment. and the apartment was also not complete. At this point i just had to shut up, because the next thing out of my mouth could land me who knows where. Homeless. With this rhetoric it made me uncomfortable and just sad cause i feel like im not allowed to be angry about something that anyone with a fiber of compassion would be upset about.

First of all, Ill start saying that this is not the first time dealing with property managements in…read morethe USA, however Ill have to say that this is by far the worsens property management I have ever had. The poor communication, the delight on the responses and the unprofessionalism are just a few things that came to my mind when I think about Century 21. I would like to be very clear this review is concerning the property management agents nor the realtors (totally different experience with them). My experience with Ms. Michelle Mellet was very disappointed , the lack of communication was huge among other things. In general, if you are looking for a competent property management , go somewhere else , do not hired them to run your house.

Owner Dan Gullahorn unresponsive when we had an issue with one of his agents and one of our deals…read more Lost money out of pocket. Still waiting for a proper response. Emailed him 3 weeks ago. Nothing. Disappointing. I would not recommend this business and its broker/agents

We have really enjoyed the house we rent from Mark Downey and Associates. The staff communicates…read morevery well what it expected of the tenant and provides any answers to questions that may arise. From time to time things do need to fixed and I gotta say this company has two wonderful people to assist in that. Darlene is a gem! I cant say enough good things about her. She responds quickly, gets the help that's needed AND follows up. I don't think we have ever had a person as good as she is when it comes to maintenance in a house we rent. I really feel like I need to send her something to express how much her help is appreciated. The other person that is fantastic is the maintenance guy, Donnie. He is so calm, informative and just overall a nice person to deal with. His work is always done extremely well and timely! Overall, I would definitely recommend this company to anyone just based on my experience.

If you are looking for a property manager to rent out your property do not go with them. Let…read moreroutine maintenance go by the wayside, didn't check up on my property at all. Lawn mower, leaf blowers, weights amongst other things were stolen from my property and their response was "well you rented it as is". They couldn't even list the property properly on major rental websites and when I asked them to fix this I was told I had to pay extra to get them individually listed lol. I was deployed to a war zone while my wife was moving back in and they couldn't waste their precious Saturday to give her the keys back. Wouldn't trust them to walk my dog down the street.

Over the 2.5 years I lived there, I found Sunquest to be an extremely easy company to do business…read morewith. For the most part, those 2.5 years were just me paying my rent on time and not really having much interaction beyond that. At one point, my septic tank was full and the was a bit of backup in my sinks and tubs. Pretty gross, but I called Sunquest and Teresa was very helpful and got someone out to pump the tank immediately. No disputes about paying for it, no hold up, no delay. They even paid for some septic treatment packets to be added each month. Since most of the reviews seem to focus on the checkout and deposit, I'll say I didn't really have problems on that front. My inspection was scheduled in a very rushed manner because my mortgage company kept changing dates on me, but Tina was very flexible and made an appointment to meet my deadlines. She simply came into the house, took a bunch of pictures with her digital camera and told me they would be compared to the pictures from the last checkout to determine what my responsibilities were. She was very friendly and courteous. Now, I will say that we worked HARD on getting that house ready. We filled in all the holes we made, painted over them, cleaned the windows, etc. But the thing is, these items are all specified in the documentation I got at the time I moved in, so while strict, I knew what I was getting myself into. At the time of inspection, there definitely was some normal wear and tear. The walls had some dull or shiny spots from normal wear or fresh paint. Little marks here or there, and there were a number of items from the previous tenant. Namely, they had "patched" the carpet just by stuffing a square of carpet under the baseboard, some paint stains in one of the bedrooms, and some weird depressions in the bathroom wall. On top of the normal stuff, there were some other things I just outright damaged and can't really excuse. Most notably, my 16 year old sister-in-law spilled some ramen noodles on the carpet 3 days before my inspection, and the stain was rather obvious. I haven't gotten my official paperwork back yet, but I was notified this morning by Sunquest that they'd be returning all but $160 of my initial deposit. Really, it's fair and I'm happy. Your experience may vary, and I'm not claiming that Sunquest is perfect. However, the claims of "criminal" and being illegally billed "thousands" of dollars certainly doesn't match my experience. Given how professional and nice all of those ladies were to me during my stay, I'd assume the other reviewers must have trashed those houses, honestly. I'd recommend Sunquest Properties to my family members.

If i were you i would stay away they apparently (according to them) have so many properties they…read morecant keep up with them all so you just been a number to them. Oh and dont be surprised when a collection agency calls you saying you owe a balance at that residence months after you moved out and thought everything was square.

Pensacola Beach Properties is an excellent management company. They respond promptly to any…read moreproblems and have a large inventory of rentals to fit anyones needs/budget. The cost of a property is a little less when you rent directly through them as you don't have to pay the hidden VRBO charge that is imbedded in the nightly rate.

so, back in April of this year(2026), we contacted Pensacola Beach Property to rent 2 condos at…read morePortofino Island resort. We were celebrating my son's 30th birthday and my son in laws 40th birthday. We arrived, checked in and hurried to the first condo 2/ 1902. We checked it out and everything was good except the second bedroom door to the balcony did not close. My daughter and I then left to go to the second condo 2/ 601 to set up the surprise for the birthday boys. Upon arriving, we first noticed the entrance was filt. The walls were all scuffed and dirty. We proceeded to the living room to start setup. We didn't have much time to go through the entire condo because of time but when we did... oh my gosh, the carpet and wall were extremely nasty. Most of the issues were cosmetic and i knew that calling them would not fix the issue while we were there so I didn't call. We just dealt with it. On saturday morning I got up to make breakfast only to realize the number 4 on the oven didn't work so I cooked on 399. Not that big a deal. Then that night, I washed our pool towels only to find the washer did not wring the towels. They were sitting in water and I had to wring them by hand. Then I had to run the dryer 5 times just to get them dry. Once I returned home, I contacted the office just to let them know of the issues and a very sweet young lady told me she would look into the matter and that we should get some type of compensation. I never asked for anything. I was told someone would call me back. That call never came. I waited over a week and called back. I spoke to Jacob Beckham ( the manager). Who told me to send the pic I had. I did and agsin, no call back. I did receive an email from him saying he received my pics. I called several times and was always told he would call back but he was away, then it was he is too busy because of the 4th of July weekend. Then they just didnt put him on the phone. Finally I spoke to a woman name Yvonne. She was the rudest person until Jacob picked up. He was worse than Yvonne. I have never treated so bad in my entire life life. I can't even explain the anger I felt when hanging up with them. They are a horrible representation of that company and if I could speak to the owners of the condo, i would tell them to find another management company because I would never ever go back to pensa beach property. What's sad is the others have complained ab the exact same issues and still they're doing nothing about it. DO NOT RENT WITH THIS COMPANY. THEY ARE HORRIBLE PEOPLE AND I WILL NEVER EVER DO BUSINESS WITH THEM.

I booked a condo through vrbo by Beach Bum for a total of $2291.36. I paid the deposit and vrbo…read morefees, received confirmation and even had a conversation with Lila. The next day I asked about adding an additional day. I then received a call from Stephanie stating the advertised and agreed upon rates are incorrect, the booking has been cancelled, and the new rate is $4772.15! Oh, but they will take $100 off for the mishap. Don't book with them, they don't hold up their end of an agreed upon contract.

I have been a customer with Beach Bum for years and have stayed in numerous properties and my…read moreextended family has as well. This particular year, I had a reservation with them, and my 17-year old daughter was hospitalized a few days prior to my check in (UNEXPECTANTLY). I notified them and made them aware of the situation and that her doctors did not authorize her for travel upon her release from the hospital. Stephanie said, well, that's too bad, you should have gotten trip insurance because we cannot refund your payment or push your reservation to another time. SO, if you are considering EVER using this company, know that they will NOT give you a refund of 100%....it will be 50%, doesn't even matter if it is for a DEATH in your family. They just do not care why OR about you. So, do not book with this company unless, a.) you get trip insurance OR b.) you have so much money that you don't care that you lose thousands of dollars. Note: At no point during the booking process was travel insurance mentioned, offered, or recommended--something that could have made a significant difference in how this was handled. Only after I requested a change due to my daughter's hospitalization was insurance brought up, which felt reactionary rather than proactive.

I was stuck with an out of town property and needed a realtor and property manager to do what I…read morecould not. I called Nathan from PBR and he went so far above and beyond at every step it was amazing. He suggest he help with things I was even afraid to ask for. Got the property cleaned up, fixed up, maintained and sold. I could not recommend him more!!

Bryce and Pensacola Bay Realty have been nothing but professional and awesome to interact with. We…read morefound a fixer upper and Bryce has been very knowledgeable and helping us in a lot of ways. Madison at the office is unbelievable. She makes me feel like she sits in the office and does nothing but wait to answer my calls and put my mind at ease. I know she has countless other clients she's working with but she makes me feel like I'm the most important. I highly recommend this company.