Disclaimer: I was recommended to utilize David Zhang's expertise by a family friend of David. This…read morereview is not on the employee (who was pleasant) but it is on David. I first went to consult David back in March 2022 and he was great. He answered all my tax questions and I was in and out of the office in no time. I thought to myself, great, I just found an amazing accountant in my neighborhood. During that time, I explained to David about my situation and he responded to come back to me when tax season is over and all he has to do is to file a 1040x (to amend my tax return - 1040). (Side note: The issue that I had was that I initially e-filed my taxes. The federal rejected it but the state accepted it. Which is why I went to seek professional services in resolving the problem). So on December 12, 2022 at 1:30pm I went to see David and his office was busy. I told David I did not have an appointment and I asked, "should I make an appointment"? He decided to hear me out at first but then he passed my case to one of his employees. The employee explained to me that since I did not file my taxes 2020 taxes with them, there is nothing that they can do and I would have to come back during tax season. I tried to explain to them what David told me back in April (to come back after tax season) and David told his employee in Chinese "just ignore him, he is too annoying". Yup, just because someone doesn't speak the language, doesn't mean the person does not understand. The funny thing is that, just over the weekend, the same family friend asked me how was my experience with David because she wanted to file her taxes with him for the upcoming year. I raved about how great he was the first time around but after this experience, it got me to think: if a family friend doesn't even use your service in the first place, it is extremely telling of your professional demeanor or the lack thereof. This review will probably not affect the business but if you are looking for a tax accountant in Elmhurst, stay far away from this place.

This guy talks barely any English. I called for very simple tax work where most of the work was…read moredone & it would only take 10mins to complete which he wanted $150 for & when I said it was too much can he offer me a better price he told me go find someone else then & hung up on my face. So here is your very well deserved rating! Very unprofessional service where you are not valued as a customer....I will recommend to take your business where you are valued as a customer & not rudely hung up on!

Bob Russo is one of the most knowable tax professionals I have ever met, and he has assembled an…read moreabsolute great group of other professionals to assist in providing his clients excellent tax advice as well as other accounting services. I started working with Robert P. Russo, CPA, PC in regard to my 2018 income tax filing. I had been using another firm who had created a huge problem for me both personally and for my business. Most of my contact was with Bob, Claire & Susy and they were able to make the necessary corrections to get me and my company back on track. Throughout 2019 I have maintained contact with this firm and convinced that not only my past issues totally resolved but that we also have taken the appropriate action to avoid any potential future problems. I sleep a lot better knowing that both my personal and business tax & accounting information are being handled professionally by true knowable and professional people. I would highly recommend using this firm.

Have to admit this experience was a bit uncomfortable for me. It may be. a great tax office but I…read moredid my due diligence before coming in & was basically "turned down" or given misinformation before my arrival. First, the front desk & whoever answers the phone we're so friendly but when I met Robert he turned me down before even looking at my tax return. Stating "I don't want to take your money". I assume he has a fair thought process for this but it didn't come across that way. He said my tax return wasn't too complex. I appreciate his honesty but I'd remind him that I made a trip to his office & you should always treat everyone with some level of respect. Not quite sure what he was using as an indicator to not take me on as a client but I've never heard of a CPA firm making someone feel like I was wasting "their" time. Mind you, he still has no clue what my 2017 take home was. WTH is that. Can't help but think he prejudged me. Matter of a fact he recorded I use Turbo Tax. Wow. My advice to Robert is to commit the time you promise, 1hr, look at a person's return to understand their taxes, & let them come to a final conclusion if they would like to pay to your fee. Otherwise you have people like myself confused as to how you made your assessment that I wasn't worth taking on. News flash my demographic is the new future "hypos" of the world...do your research on the word & demographic. I am disappointed.

I walked in with an uneasy feeling, especially since I was close to their closing time. I was…read morewondering how this would go since it's my first time having someone file my taxes. They did more than an amazing job and even went above and beyond while I was there. My child was getting grouchy, and the representative was able to calm her down while still attending to my taxes. I love them. I appreciate all their hard work and dedicated values.

i've used them serval times. the experience is truly unmatched. i loved how knowledgeable everyone…read moreis

Ps: I want to add this to what I wrote before: Those working at this office seemed to carry on…read moreCooper's tradition: Fair, reasonably priced, very competent, experienced and worth every penny. Yes, this is what you want and need, but there is more: How you are treated. Over many years, I've seen all types of people (rich, poor, of all colors shapes and sizes) CRAM into this tiny place, and wait. No matter who they were, how they were dressed, or when they arrived, they were treated with respect and kindness and allowed their dignity. Allowed what every human being deserves. . At a very young age, i came ONE DAY BEFORE taxes were due. Other people also waited. All available chairs taken. One man with just a big brown paper bag packed with crumpled papers and tiny receipts. He was not turned away. For over 40 years, I came to both Nat Cooper and Ron Simmons, though they were around for much longer, and no wonder:. Cooper and Simmons knew how to run a business. I feel they were real New Yorkers. They handled things in stride, with their quiet sense of humour, they had integrity, knew how to put people at ease, and who to hire to work for them. highly skilled, smart, fast, accurate, SAVVY. After getting married I brought my husband. (very nervous about the whole thing). from Park Slope to them. While working on our stuff, Ron Simmons would glance at him from time to time and say just one word : R E L A X - drawing the word way out, with his quiet sense of humour, making me laugh like crazy. I knew everything would come out fine. . Well, my husband finally did relax,,after we left ... And he laughed later, ..He laughed plenty. HE LAUGHED ALL THE WAY TO THE BANK after he got the money back from the filed tax returns. Forget glitz, neon signs, wall to wall carpeting, or fancy titles. This place will always have my respect, and bring a smile to my face when I see their sign. . N. Cooper & Company, I wish you continued success. Don't ever let anybody push you out or make you change.

My family has been going to N Cooper & Company for decades...at least since the 70s! That's not an…read moreexaggeration. My grandfather went to them, my parents still go to them, and I go to them. I've done my taxes on my own which did not have favorable outcomes for me! Oops. So, I learned my lesson and I am going to keep going to them. They know complex situations and they know the laws. They're not a glorified TurboTax. They're personable and they ave your best interests at hand. They are fantastic and I highly recommend N Cooper & Co.

My family and I have gone to this tax place for the past two years and have yet to meet the actual…read moreperson who does the taxes himself, the so called owner of this company.. every single time my family members and I have had issues where there is absolutely no communication and explanation despite each outcome coming out fishy and way overpriced for the bare minimum of customer service and then have little to no explanation is ridiculous. Will never be going back there again frankly and advise others to do the same.

When looking for an accountant, there are two qualifications we looked for; professional and…read moreresponsive. CR Accounting demonstrates both. Carlos has been our only accountant for over 6 years. Both businesses and personal tax. Thank you for your professionalism. We looked forward continue to have your service.

After over 20 years of personal and home office tax accounting, and them reaching out to make an…read moreappointment for this year 5-6 weeks ago, they cancelled with a few hours' notice, after I had uploaded all documents to their secure portal. My last straw with a declining business. This stems back to a dispute from last tax year--they did not review my return carefully, resulting in a careless error in reporting out of state income I documented and a five-month delay in getting my state refund. They were casual and non-communicative about a letter from the state with a deadline for response, to which I had to rush a reply to get a postmark to be in legal compliance. They were indifferent that a significant refund was at stake. In a previous year, a server went down and they lost all returns. Careless. Another year we had to submit additional documentation to the state as they said that their software had a glitch which affected many clients' returns. Bureaucratic and unreliable. Tony used to provide a personal touch. But it's a large bureaucratic operation, he doesn't even give a simply reply like "I'm working on this matter" when he is CC'd on an urgent matter. The receptionist tell you "it was on Tony's calendar for last week," not "Tony has taken care of this." It used to be in person annual appointments, then went to Zoom, and then became by telephone. The amount of time was reduced very year, even as fees outpaced inflation. It's overpriced, and the service and reliability are not at all what they used to be. Tony used to be a nice guy and very professional, but he's only a shadow of what he used to be.

Very unprofessional accountant. My company's payroll is delayed or forgotten about at least once a…read moremonth, when I ask why I get an indifferent response. The service isn't cheap so I'd expect at least a high level of professionalism.

We had a disastrous experience with this firm. They charged us $750 after our first meeting (before…read morethe taxes were done) and then made many, many errors on the return they sent us. The amount of taxes they said we owed was five times the amount we finally paid when another firm did our taxes. They were unresponsive and unprofessional. We don't like to give a bad review to a small business, but feel obligated to warn others not to use them.

This is a tax mill and with that use them at your own risk. I worked with Ron for the past three…read moreyears and had the same conversation over and over again. Pre tax meet up then again Tax day. Then the next year, lather rinse repeat. And then this year where I managed to have it four times as he was late in filing, lost documentation and of course attempted to blame me for that error. Irony is that I attached the docs to the check.. the check cleared. Go figure. Sloppy workmanship, endless whining as when your taxes are more complex that Turbo Tax allows means you will pay more in both taxes, penalties or fees to an agent who is not worth any of it. Irony that this is called Broadway Tax Professionals, I certainly did not experience any professional service what.so.ever.

Jon is responsive, knowledgeable and always happy to help. Highly recommended…read more He handles any new tax issues throughout the year that pop up and seamlessly handles all his scheduled duties

Jonathan was very responsive at first, but the minute we paid over $1,000 to hire him and he…read morereceived the money, getting any response from him was nearly impossible. We ultimately told him we wanted our money back because he hadn't provided any service, didn't answer any communication and didn't file our taxes, he originally agreed but offered one call. Jonathan was late for our call which lasted only 5 minutes during which he only confirmed that the research we did (since he wasn't answering our questions before) was accurate. We were still not satisfied as no advice of any kind was provided, only an excel spreadsheet that looks likes a bad version of TurboTax from 2 decades ago, Jonathan then changed his mind and offered to reimburse only 50% of our payment knowing that no service was still provided at this time other than 5 minutes over the phone to confirm a couple of accounting points we already researched for. He obviously stopped responding and we had to dispute the charge. Long story short: a dishonest thief