This is in response to what the owner of this establishment posted on my review, which can be read here: http://www.yelp.com/biz/robert-anthony-salon-and-day-spa-wormleysburg#hrid:O30J85z-JUc53PqX8tzoDA. First of all, the Groupon does promote couples massages. It reads "Buddy-system devotees keep their partners in sight with the couples massage, a therapeutic body kneading for two administered simultaneously in one room." See for yourself here: http://www.groupon.com/deals/robert-anthony-salon. We were fine when you informed us on the phone that you do not do couples massages, because you do not have the facilities to do so, and we booked back to back appointments instead. I was just informing others that you do not offer this service, despite the text in the Groupon. I understand that the Groupon pushed your availability out further. My gripe was the fact that you cancelled the appointments that you did schedule with us multiple times, not just once! I did not get my massage until March (after scheduling our first appointment in August of the previous year). My boyfriend did not fulfill his at all because of all the issues with the salon. He was no longer interested. But thanks for implying that we got our massages the day before I wrote that. I think everyone can now see what kind of customer service they will be receiving by reading your response to me, however. The only good thing that did come out of this was that the therapist I had when I finally received my massage was great. He informed me that he would be quitting a week after I had the massage due to all the issues with this salon. I will be following him to his new place of employment when I get my next massage. read more

I was introduced to this salon after I had purchased a Groupon for a massage with Alex. It was one of the best massages I had ever had!!!! I called the salon back needing an emergency visit with Alex to help a sore neck, and I was fit in the same day! I ended up purchasing a package of massages which was a good deal, 4 one-hour swedish massages for $149. I liked the decor of the salon, especially the diamond plate floors. The place smelled fresh, was very clean including the bathroom. I wanted to try the hair services, and was delighted that a groupon came out for that as well! I also purchased a Groupon for the manicure and pedicure. I was afraid that the business would shun my business because of all the Groupon using, but it was never an issue. I saw Ashley for my hair, and I will admit, she's the best hari stylist I've had in this area since I moved here 2 years ago. She colored and cut my hair and I was out the door in an hour and 20 minutes. I didn't have to spend all night there, but I wasn't rushed. I've been offered a beverage (wine!) each of my visits to the salon! Now, to be honest, the demi color I had on my hair faded in a week. I was disappointed but called and spoke to the owner who got me the soonest appointment possible. He even called with a cancellation, so I could've come in sooner if i was able. Ashley did a permanent color on my hair instead, remembering my color, and my hair has held the color since! I was very happy and surprised that the owner and stylist didn't have any problems fixing my hair nor made me feel uncomfortable about bringing up the issue. I plan on going back to Ashley every time I need my hair done, she did exactly what I wanted done! I brought my mom to use the last Groupon for the mani/pedi for her birthday. The girls who did our nails were so pleasant and friendly, we laughed the whole time. They didn't rush us, but were attentive to get us out with enough time for us to make our movie. We were both happy with our nail services and would definitely come back. I read the other reviews and was confused at the problems other's had experienced. I didn't have any issues using my Groupons, nor did I experience any disappointment with any of the services! I recommend giving the salon a try for yourself, or a second try if you had a bad experience for some reason the first time. I personally love their ongoing deals and find that the services are well worth it! read more

Great atmosphere! I didn't have to wait long for my appointment, which I find usually happens at salons. Denise did my hair and she was wonderful. I hate normally going through salons because my hairs so long and thick that something always comes out wrong. I will back for sure, Denise did such a great job! read more

I am writing this in response to the owner's comment. Again, I point out the pattern for this site's reviews... I really didn't want to get back on and engage in some tit-for-tat post off with this man but I figured that he'd lie about my comments like I figure he did the others. You're the constant here sir. Disgruntled and poorly treated customers tell their stories, as this site was designed for, and this guy has the nerve to continue the mistreatment by arguing online. Someone needs a refresher on customer service...if you ever learned it at all. You caused the scene. You created the problem by refusing my questions. And you could have kept all of this from happening had you just kept your cool instead of arguing with me, and simply answered my questions. I stand by everything I wrote. You had two bugs crawling around your waiting are, one on the floor and one on the wall. You apparently make jokes about it but some of us prefer a sanitary environment when at beauty establishments...and most places in general. I asked you multiple times to explain to my why my bill was higher than it usually was and later HAD to ask to speak with the stylist because you kept shrugging your shoulders saying that you didn't know. You finally said that my last bill was $85 for cut and highlight. (If you did in fact write $85 on a piece of paper, you never shared it with me) So, since you were charging me $100 and I only had highlights, I asked you to explain it. You seemed very confused by my requests for clarification. You eventually said the $100 was for full highlight, blow dry and style. Since I only had about a third of my hair highlighted I asked you to tell me what your salon considers a full highlight. You never did answer or explain. This was why I had to continue to ask for the stylist to come out. Me commenting that you were giving me "I don't know where I am" responses referred to your blank stare and shoulder shrugging. I guess it was my mistake to think you...as the owner...could explain pricing and services. When you eventually got the stylist, she said it was for highlight, gloss and style. Different from what you said even though you kept saying you were only doing what you were told. There was a customer waiting and you did take a call while this was happening. Which I guess was courteous to the caller but made it more awkward for the other people in the room since we all stood and waited. You referred to the things I was saying while you were on the phone. I mentioned them in my initial comment. I told the stylist that I would never return because of the way you were treating me and that if she went to another salon to let me know because I'd follow her. I also, told her I'd mail her a check since your call seemed to be taking some time. That's when you, like a petulant child, gave a huff and an eye roll asking if the caller could hold. You've taken your already unprofessional behavior to an entirely new level. Your complete lack of etiquette is shameful. It's bad enough that you treat people so poorly in your salon, but your habit of continuing your assault via the internet is akin to a high school bully. Bugs, arguing with clients on the floor and making them cry, then continuing the spat online and lying about what happened. I do wonder what Tabitha would think? Or the Better Business Bureau for that matter... read more

Hmmmm my previous review is not showing up so I will copy... I too, had an issue with a Groupon I purchased. I was notified after scheduling my appt for massage and mani/pedi, that they no longer have a massage therapist. Of course I understand that these things happen, and they were very polite and accommodating in rescheduling, the first time. I had my mani/pedi seperately, and it was certainly below par for the area. I arrived 10 mins before my appt time and was not greeted by anyone until 10 mins after my appt time. Another customer and I were just waiting in the waiting area, quite perplexed. Not a great start, but i tried to keep an open mind. The polish, while great brands like OPI, china glaze, etc, were quite old, almost empty, and I assume thinned out. My manicurist was very nice, but the service seemed rushed. The polish on my hands lasted a few hours before chipping, and the polish on my toes was uneven and not smooth, so I ended up redoing them the next day. When I went to the front desk (which was finally manned), I was informed that they had no cash to make change for a $20 to tip my manicurist. Really?! So... She got a generous tip. Since then (beginning of June), my massage portion of the groupon has been rescheduled and cancelled by them again. I am still waiting to get a call back from them to schedule this. I have left several messages. The hassle is definitely not worth saving a few bucks with a groupon for a service that should be relaxing. Spend the extra $ and go somewhere with superior customer service and quality services. Update... Never received a call to schedule my massage as of 12/28/13. read more

This is a review for the massage therapist Alex! I loved him and then when I went back he was gone!!! Does anyone know where he went?!?!

I enjoyed my time at the Robert Anthony Salon. In reality, I can do my own nails, but it is nice to have someone else do them, especially someone who is friendly and honest. The spa has two floors. I was on the second floor where I could enjoy an incredibly beautiful view of the Susquehanna River and our Capitol. I don't go to a salon for the work they do, but for the experience of going somewhere nice. Yes, they did a great job on my nails! But my focus is the overall experience, and that was very good. As others had, I had some trouble making an appointment. The first two days I called I had to leave a message. I did not get a call back, but on my third call I got an appointment for a spa mani/pedi within 2 weeks. This is a very busy spa with multiple people handling phone calls. That's not working out for them, apparently, and I hope that gets fixed. But keep trying if you can't get through, because I don't think you'll be disappointed. read more

I had a great experience with this salon in August. I had purchased a Groupon for a shampoo, cut, and style. The salon was able to schedule me within a week. The facilities are very nice with a cozy sitting area and tons of magazines. My stylist was awesome. She was friendly, chatty, but not overbearing. She really took her time and did a great job. Pros: - location - facility - staff - service: communication, haircut -decor/ambiance - since visit, they send emails with specials and discounts Cons: - pretty busy: waited 5-10 mins with appointment - regular prices a little pricey - advised to schedule a few weeks in advance, that evening appointments go fast read more

This is my second puchased of Groupon to this salon and I had a very bad experienced this time. I scheduled my appointment two weeks ahead. When i arrived 30 minutes before my appointment, the manager told me that they are about to call me to reschedule my appointment. I told them, I am early, "I lived in Carlisle, PA, which is 24 miles away from the salon and you're telling me your about to call me now to reschedule my appointment?" They could have called me ahead of time so I don't have to drive 24 miles away, wasted my time and my gas. I asked them, "why you' didn't call me ahead of time, I scheduled my appoinment two weeks ahead? The manager said "they just found it out today that the schedule was messed up by the person working in the frontdesk for two weeks.They fired her because she can't do the job". Why did they just found it out today? Because they don't check their schedules ahead of time and notify their customers. This is unacceptable. They don't treat their customer right. I AM NOT GOING BACK TO THIS SALON ANYMORE!!! read more

I agree with other reviewers, the customer service was AWFUL. Their phone etiquette was horrific, when the did answer the calls that is. Answering the phone was a very rare occasion in this facility. Do not even waste your money for the groupons........they are so not worth the time or money. I thought groupons were to help an establishment get customers by offering services at discounted price to test them out. Well trust me I would not even consider paying full price for any of there services. The attitudes of the so called professionals working there were unbelievable........the one girl that I believe supposedly cuts hair and does nails (medium lenght blonde hair) was so rude and miserable. You walk in for your appt. and they can't even acknowledge that you are there. I will be surpised if this salon makes it long at all. BEWARE.......do not waste your time or money at this salon ----- useless!!! read more

I used a Groupon for mani/pedi services and boy was I impressed. Amanda was great! I plan to go again before my trip early next month. I called to schedule my appt and left a message and I was called within 2 hours of my message. They were booked the day I called but I was scheduled to be seen within 3 days of my call. I too thought I might be shunned for using a Groupon but no in the slightest. I received reminder calls and excellent service while I was there. I plan to bring my Mom and daughter for a treat for us all in the near future! Amanda also does hair services but I already have a hair dresser that I could never leave but I might try other services there at some point. read more

I purchased a double take deal to receive a massage at this salon. It was not worth the half price that I paid! The customer service was terrible as was the massage. The masseuse never once asked me if I was comfortable or how the pressure was. And the pressure was very light...at one point she even sat down while doing my back!!! I know that at least part of it was because she was upset that my coupon was for a 70 minute massage, my appointment was at 6:00 & she had another one at 7:00. Even with this she took the time to smoke a cigarette while I was in the room waiting for her & her fingers wreaked of smoke!! It was their mix-up not mine because I informed them that I had the coupon at the time I made the appointment. Even so they acted as if I was somehow to blame for this!! The owner knew of this situation & did not even have the courtesy to speak with me about it. This is the first review I've written of this nature but I'm getting fed up with people thinking that terrible customer service is ok! read more

I had a haircut here with my Groupon in April. The woman who cut my hair stated she had only been there a few weeks but that she had been in the industry for quite some time. My cut was awful. I have straight hair and when she cut layers into my hair, it was as if she had placed progressive sized bowls over my head and cut. None of the layers blended in. The cut was very choppy. She did not flat iron my hair or style it. Just blew it dry. It was so bad that my husband, who doesn't notice or care about stuff like hair said, "That is pretty bad." I looked like a lead in an male 80s hair band. I got out of there as soon as I can and went to a salon down the street from my house to see if it was fixable or if I would just have to get a bob. The girl there was on her lunch break but told me to sit down and she would try to work on it. She held up pieces and said how they were supposed to look versus how they did look. I had to leave, but ended up coming back later when the owner was there to tell her about the cut. The owner then put me in the chair and fixed the sides and the layers, making everything blend in. The women at the second salon urged me to call the salon and tell them how bad the cut was. I felt bad doing so, but the owner stated she would want to know if it was her stylist because it was obvious she didn't know what she was doing. This was not the case with the owner of Robert Anthony Salon. I called owner and explained my experience. He stated that the stylist had been with him for quite some time (she had told me 3 weeks) and that he has never had complaints before. I told him it was the worst haircut I had ever had and that the owner of the 2nd salon agreed. He said that salons will often trash another salon in order to gain your business. I told him this was not the case as I knew the owner of the second salon and she knew that I didn't get my hair cut there normally anyway. He said he keeps an eye on all of his stylists and I told him to make sure to keep an eye on her the next time she did layers. He said every cut has layers and her layer cuts are fine. He was being very defensive with me and I could see this was going no where. I said, "I can see that you don't really care about this" and he told me to "not put words in his mouth and not to assume anything." I told him that I would be writing a review and he told me to "go ahead." I have never written a review before, but I thought it was warranted in this case. This cut was not worth saving the Groupon money. If you are used to cutting your own hair in the bathroom, you may be able to deal with this salon. If you are used to a cut and style where people care about the finished product, I would save your money. This owner seems like just another person who doesn't understand that the customer is always right. Though I don't want to assume that. read more

Incredible, just another point in my case. The lack of customer service and professionalism is just completely disgusting. This same person attacked me on Facebook! I also see they have F rating from the Better Business Bureau. http://www.bbb.org/washington-dc-eastern-pa/Business-Reviews/nail-salons/robert-anthony-salon-day-spa-in-wormleysburg-pa-235987103 read more

Eek is right. I've never left a bad review for a business before but this place should really be avoided. Like another reviewer I bought this as a groupon. I paid for the massage/facial one. So I ran into the same situation with no availability for appointments. I also had the same experience with making call after call after call with no response. After my third message of the week I wanted to use my groupon for face value since they couldn't get me in before expiration. I was told that it was only good for a massage and facial package (but at full price) and not just the value I paid for it (I was willing to use another service for the price paid). So after calling literally for over a month to schedule I just agreed to get the massage/facial. But WAIT! They can't offer facials right now because their girl quit (shock and awe over that considering the level of professionalism). So I can't use the groupon at all until they get someone new (September was mentioned as a timeline). I bought this in April and maybe in fall I can get my monies worth?! Are you kidding me?! To add insult to injury, the person on the phone not only wasn't apologetic for never returning my calls but was unprofessional and borderline rude when recommending I call groupon to rectify her inability to supply services offered (and paid for!!). I would not only never use them but will make a point to share my experience with as many of my female friends as possible. read more

I am so embarrassed for the employees of this salon. I'll try to give the short version - Part I: bought Groupon, tried to redeem, receptionist says booked out beyond expiration so go get refund, refused refund, booked in June with Groupon honored. Part II: Got called for reschedule by owner because esthetician was out sick (which I now know to be the first one who quit), I made it known I was not impressed thus far and he assured me said receptionist had been terminated, I am rescheduled into July. Part III: I arrive for my July appointment to be told that (indeed, they did try - I have a new phone number now) they tried to call to tell me the esthetician is sick again. At this point, I'm not sure I even want her touching my face (but I know now that this is esthetician #2 in as many months) and I am rescheduled for later in July. Part IV: I arrive today at my appointment to be told a half hour later that esthetician didn't get her email and didn't know she was supposed to work. The poor girl (and all these apologetic employees) had to face my wrath of "OMG three times???" Now - to his credit, the manager of the salon extended my massage (which, by the way is the ONLY redeeming part of this visit) and offered a replacement for the facial - a 45 minute Spa Pedicure. Ok, these toes could use some work...so silly me, I agree. I'm so embarrassed for the employees of this salon. I'm not sure in what circles a polish change and a 5 minute foot mask/wrap with stained towels constitutes a spa pedicure. I'm not kidding you, the lady next to me got a foot rub and leg massage but I didn't. Maybe she didn't get the upgraded one, but seriously? No pumice stone? No exfoliation? No leg massage? No FOOT RUB!?!?! Let it be known that I DID tip well on the extended massage AND the would-be pedicure (polish change) but I don't feel good about any of it. And, while I do credit the owner with doing what he could with what he has, I think he'd have better luck if some things were attended to before branching out to try to get new clients. I can't imagine ANY current client paying $40 for what I got today when I can pay $30 at my local Asian salon and come out feeling like I've gotten my money's worth. Was today's polish change a suitable substitute for my missed facial? Absolutely NOT. Was the massage worth going for again? Absolutely. Groupon ought to suggest there be a "cap" on the amount of vouchers a potential client should offer to sell so situations like these don't arise again, but, that's a review for Groupon. read more

I will not be going back to your salon. Maybe it's because I am an older woman, not as cool as the other younger people there. However, my money spends the same,and I have tons of ladies my age that I could have told about your salon. All the people there were offered a drink, except me. My beautician was so busy talking to everyone there, including her mother, she never asked a thing about me. She made me feel unimportant, like she couldn't wait to be finished with me and get me out of there. I was not greeted when I came in, and when I left, no one said a word. I may be 56 years old, but even if I were 15, I had better manners than anyone in there. By the way, the owner was not there that day,(I asked), and maybe that had something to do with it. read more

Very upset & disappointed! I purchased two $75 Groupon certificates in January for a spa day with a friend. When I called to make appointments there didn't seem to be a problem until I stated they were Groupon certificates, & all of the sudden their calendar appeared to be book all the way up to June, I even tried to open up my schedule to make us available during the week, & she said there was no way. I explained that the certificates expire in June, so she booked me the Saturday before they were to expire. Bummed that we had to wait MONTHS to get in, I explained to my friend that it must be worth the wait. Now here we are, June, 3 days before our spa day, I received a VM from Robert Anthony Salon & Day Spa that they had to cancel our appointments due to not having the staff to accommodate our services, & to call back. Well, I've called & called, left messages for the past 6 days & no return calls, the last few calls my phone # must have been blocked because it would say invalid number! Ummm funny... My certificates expires tomorrow! I explained all of this to my husband, which happens to be an attorney, & he said it was very POOR business practice, possibly even fraudulent. Angela H., I'm with you on this one! My response to the manger of Robert Anthony Salon & Day Spa - Again let me reiterate that I did try to call & left messages multiple times within a 6day period, & no response for either you or your staff. As for accommodating me AFTER my Groupon expires by asking me to put that towards a FULL PRICE service you will now offer me, even though the Groupon I paid for included a 70 minute massage, 60 min facial, 60 minute mani & pedi. So if that's what you are offering, how much MORE would I have to pay YOU for you to accommodate ME!!! Sounds like its a win win for you, sounds fraudulent to me. As for your "simple" suggestion to cancel payment with my credit card, most credit cards have a 120 day dispute clause, not so simple when Robert Anthony Salon & Day Spa apparently has a 6month wait to get in (especially if you have a Groupon). Honestly, this is WAYYYY too much hassle to deal with such poor business practices, I will never spend so much as a dime in Robert Anthony Salon & Day Spa. As I often say to my children, nothing wrong with making mistakes, unless you don't LEARN from them. read more

The first time I went to the Robert Anthony Salon was when they were located in downtown Mechanicsburg. The service was great and I was pleased with my massage. However, I recently bought a groupon for a mani/pedi. I called multiple times and was either put in hold for extended periods of time (in excess of 10 minutes) or was told their were no appointments for "groupon users". Upon my last call I was told that the salon "does not want people like me in their salon". Not sure what that was referring to, but I will not ever return to Robert Anthony. Also, I will not recommend their services to anyone. I will be contacting Groupon to pass along the information seeing as though Robert Anthony doesn't want "people like me" in their salon. It's a shame the customer service is so lacking. read more

I wish to retract my previous review of Robert Anthony Salon & Day Spa. Originally, they did not respond to my calls, but when I did finally got ahold of them, they were friendly and I made my appointment for my Groupon medi/pedi. I went there today and I have to say it was a very pleasant trip. The staff was warm and inviting. We had no problem communicating and I really enjoyed the hospitality and the medi/pedi that I received from Denise was out of this world. I would certainly recommend this place and look forward to my next visit. read more

I went there over a year ago and I will never forget that this was one of the worst salon experiences I've ever had. The woman who did my nails was very friendly however I recall the overall customer service attitude of the owner as severely lacking. Also, my nails chipped within two days. Since my prior rating was somehow deleted here is the duplicate. They offered to redo my nails after I complained on yelp but the nails were for a vacation I had already come back from. Seems they always have some excuse for their subpar performance. Just do it all right the first time and they wouldn't have to scramble on groupon for new customers constantly. It's a shame because some of the staff is nice and it has a lovely view of the river; however, it's extremely poorly run. Save your $$ for a better salon. read more

Went for my first, and only, massage and it was the worst I've ever had. The girl sat through the whole massage and "fingerpainted" on my back. I was asked which specific areas I wanted her to work on but she did everything but. When she ran her arms across my back I could feel the stubble from her not so recently shaved arms. Kinda gross. I was extremely disappointed and do not recommend a massage at this salon. The staff was not attentive and as I waited for my friend's appointment to finish no one asked how I was doing or how my experience was. (Guess they knew...) They kept walking past me and making all kinds of noise. Not so spa like. read more

I went here for a mani/pedi a day before my vacation. I had purchased a groupon for a manicure/ pedicure and I opted for a french manicure- which they ended up charging me an additional $15 dollars for. The salon itself is very nice and the view of the river is lovely. However, after only two days on my vacation and with no extreme wear or tear on my nails, almost all of my fingernails and most of my toenails were bare because the nailpolish they had used fell off- not even chipped- just fell off. Needless to say I was thoroughly disappointed, as I was prepared to even pay additionally for a french manicure but I expected it to last at least a week, if not longer. I was thoroughly disappointed and everytime I see specials for this place, I laugh, because I doubt they will be in business that much longer with that kind of overpriced "service". read more

I have to be honest, I have NEVER been treated as well as I have at this salon. They really treat everyone like royalty. I have been so blessed to have Denise as my stylest. She actually listens to what I like and then follows through. She takes her time and I am always pleased with the outcome. I have had my hair cut, colored, hi-lited, and conditioned by her on a few different occasions as well as mani-pedi's. I have even had waxes done. The extra care that is given to their clients really shows. I would HIGHLY recommend this salon to EVERYONE. To walk to the phone run and call them and go get treated like royalty. You deserve the best so ditch the rest. read more

Horrible. Not clean, unprofessional staff, intolerable owner, tacky flooring. Legit this is the worst day spa I have ever seen. Don't waste your time or money. read more

Great prices, fabulous staff. This salon is one of the best in the area.

The salon is open 4 days a week. It took several days until someone finally answered the phone to schedule services and another month to find an open appointment. The person I spoke with said mani/pedi services are booked out a month, they only have two chairs, and do not accept walk-ins. She said that there is a rush now for people to schedule Groupon services and that she would not extend my coupon expiration date and advised me to contact Groupon for a refund. This suggests to me that they over sold Groupons and that no one is accountable to take customer phone calls. Not the experience I'm looking for. read more

DO NOT VISIT THIS SALON & DAY SPA! After purchasing a discount coupon from Groupon for a mani/pedi from this salon, I totally understand why they need to get business on a discount basis. DO NOT WASTE YOUR MONEY ON THIS SALON... EVEN FOR A DISCOUNT. I have nothing good to say about the service or I should say disservice I received from this salon. I made an appointment for a pedicure a day before I would be leaving for vacation, I left early from work, sat for a half hour, completed their new client paperwork only to find out they didn't have me in their appointment book. All I got from them was "We don't have you in our appointment book and no one remembers talking to you." I will take the loss for my mani/pedi Groupon discount and go to a reputable salon and pay full price!!!!! read more

This is a long review that details just a few of the innumerable problems I had simply trying to get what I paid for. If you don't want to slog through it, know this. The owner is absent, unprofessional, immature and the operation shows it. The owner acts like he's doing you a favor taking your money. The services are unprofessional (2 of the 3 gel manicures I got and PAID EXTRA for peeled off within 24 hours). They do not answer their phone. They do not return calls. They do not check or reply to email. They do not communicate with each other (told different things by different people). They do not honor their promises or even provide the services that they have been paid for if there is a problem...which there always is. I too found this sorry excuse for a salon through a Groupon deal. I have used Groupon on occasion to try different services out and have always been treated well. Not here. The first time I went, the young person providing the nail services was upset about something and harangued me for over THREE HOURS with her personal life drama. Besides that problem, the gel manicure that I paid extra for was lumpy and by the morning was peeling off in sheets. I was on my way out of the country the next day for 3 weeks so could not go back just then and had to interrupt my trip and pay dearly while abroad to get the mess removed from my nails! My redo of that one (the appointment was made after maybe 5 ignored emails and at least as many unreturned voicemails...finally someone answered the phone when I called.) was well done, but I was charged $10 for the gel...what? I had paid for the gel that failed. This was to compensate me for that. Many calls were made. No one on the premises could make a decision. People treated me like I was trying to cheat them out of something...in the end, I did not pay the $10. I went back, hoping I'd just had bad luck before and because I had paid for services I hadn't gotten. Another terrible manicure, done by the person that had previously given me a good manicure that lasted over 4 weeks. It took over 4 hours...AND when it failed...peeling off in sheets again (I'd had them done for a holiday party) I was told there was no way I could get in to have them redone because it was the holidays and they were too busy. The reason that the job was so poor to begin with was that they'd way overbooked the nail area and operators were rushing through to get done so that they could use the ONE LED lamp that was there to cure the gels. ONE LED LAMP and 4-6 people getting mani-pedis in a 2-chair area.... There is lots more, but I'll skip to today. I went back to get the replacement service for the holiday fiasco (I had to go to another salon and pay $40 to get what was left of the gel polish taken off and get a new gel manicure for the holiday party.) Starting early last week, I began making multiple calls (again no replies to my voicemails) even to get an appointment. Their "records" were not showing any free services. Here we go again...before that, when I called they said I had 4 free services coming and I corrected them, letting them know I only had 2...anyway, thinking that there may be confusion about the service being free, I asked that they check on it and let me know before I came in. Of course, no one did. I again left multiple vm's and finally someone called this morning after I left yet another. She assured me there was a mixup. I was correct. The service was free. I explained that I did not want to make the trip over there in rush-hour traffic only to be told there would be a charge. Again, she assured me that there would be no charge. When I chose my gel polish, I was told there would be a $10 charge for gel. I explained that I'd called ahead and was assured that there would be no charge. They called Rob. (Funny how he's available to deny services!) He had one of the operators tell me that he was offering me 2 FREE mani-pedis and would not refund the $20 I'd paid for the failed gels.I explained that I'd already paid for the gels and that I was being compensated because they peeled off. I was told again, he was offering me FREE (I paid for these services, so they were not free...AND I paid an additional charge PLUS what I had to pay both times to correct their work elsewhere). I asked to speak with him. He refused to talk to me. I could hear him saying "She's trying to take advantage of us!" I asked for the phone. I was refused the phone. I was told I could take the offer and be happy or I could leave because, "you are being irate right now." That part she got right. Rob, I'm foregoing the 2 services due me to stop the insanity. While I could NEVER reach you when I had problems or even to make an appointment, I'm sure you'll be prompt in commenting on this with excuses galore and revisionist history. read more

I have placed three calls to this salon to make an appointment for my mother and I. No one answers the phone, and my calls have not been returned. My husband thoughtfully purchased Groupons for my mother and I as Christmas gifts, however she has been having some medical issues and we have not been able to make an appointment until now, and the Groupon expires the end of this month (June). I am very frustrated. My mother owns her own salon, and I am a licensed nail tech. Sometimes we like to be pampered, instead of always doing the pampering. Groupon is a great way to try new goods and/or services, and I know if I find one I like, I will become a loyal customer. Do I have to make a special 20 minute drive and walk in just to make an appointment? Update: Have placed additional, unanswered calls to this terrible, unprofessional business. We have filed a complaint to Groupon to get our money refunded. The owner of this salon should be ashamed of the way the business is operated. read more

Love this place! Everyone there is friendly n good looking esp owner

I scheduled mani-pedis for myself and my girlfriend - both of us were sorely disappointed with the quality of the service that was provided. We were informed that they do shellac "backwards". So, polish first, and then massage and lotion? There was no finger soaking, or buffing, poor shaping, and almost *zero* cuticle treatment. My hands were a wreck when they were done. Hang nails everywhere. The polish finish was lumpy. dented, and all over my cuticle and fingers. When I asked the person doing my nails why there wasn't any cuticle trimming we were told they are not trained or licensed to use trimmers, that they were cosmetologist, not nail technicians. The room where they do nail treatments has a lovely view of the river but is cramped, dirty, and disorganized. The next day, I went back to the place to discuss my concerns and the owner took one look at my hands and agreed that the work was unacceptable. They owner disagreed with the statements about qualifications but I wasn't about to argue - the work and the workers spoke for themselves. I was offered a redo with the person that "everyone" comes back for but I only do this a couple times a year and I've decided I don't want to waste my time or deal with the awkward feeling of going back to that tiny salon. I feel scammed. read more

My daughter and I went here for a mani/pedi for the sheer experience of doing this together. We arrived and found out after scheduling simultaneous appointments that only one woman was available and we would have to be piggy backed. Of course that meant the technician was incredibly rushed because of impending and I mean IMPENDING appointments. She cut me severely and four days later I am still bleeding. Also she unloaded all her woes the entire appointment . I am happy to listen to peoples problems but when I am paying an arm and a leg for what is suppose to be a relaxing service I would appreciate some relaxation! I also was dismayed by the cobwebs in the windows and dirty walls. I think attention to detail is very important when women are sitting there staring at the walls, examining every inch. Whenever I go to spas it dumbfounds me how little attention is given to details. Spa owners; if you are reading this, which I hope you are, details are so important and customer service next! You need to fawn over your customers! As hard as that may be, if you make every woman feel like she is special and appreciated , you will have a booming business! And sit in the chairs and look at what we look at! Fingerprints, cobwebs, dirty windows, etc. read more