I am disappointed with how my membership cancellation and outstanding services have been handled…read more On two separate occasions while I was an active member, my scheduled services were cancelled at the last minute--after I had already arrived at the spa. Being informed of a cancellation while I was already there was both inconvenient and unprofessional. When I cancelled my membership in May, I was told that I would have 90 days to use my remaining services, which I understood to include two services due to the billing cycle. Two days ago, I called to schedule those services and was told there was nothing noted on my account and that management would contact me. I never received a return call. When I called again today, management informed me that the contract actually allows only 60 days after cancellation and that my services expired on the 9th. Ironically, that was essentially the same time frame in which I had already reached out to schedule them. Had someone returned my call as promised, this situation may have been resolved before the deadline. The manager also informed me that I still have unused gift cards purchased in November that I can use toward services. While I appreciate that those gift cards remain available, they are entirely separate from the membership services I had already paid for and should not be presented as a substitute for the services that were still owed. Overall, I find this experience to reflect poor communication, inconsistent information, and subpar customer service. Between the last-minute cancellations, the failure to return my call, and the conflicting information regarding the cancellation policy, I have been left with very little confidence in how customers are treated.

This was one of the best massages I've received, everyone there is insanely friendly. I had the…read moreHimalayan package w Stella, I will be booking with her again she was amazing!

The massage was fine. We were charged $10 to pay with our debit card. Then, when it was time to tip…read moreI had two $20, I wanted change as the massages were $120. When I asked for change the women acted like I was supposed to give them each $20. I asked for change a few times. I should've just grabbed a $20 back. It is my decision to decide how much you get tipped. I left feeling ripped off and I'm still thinking about it. I would go elsewhere. They stole themselves a 34% tip.

Professional , great pressure for deep tissue, been going to massage instead of chiropractor feel…read morebetter

Tremendous massages, especially the Thai fusion. She is so in tune with the muscles and knows your…read moreailments just by touch. So beneficial. I'll never stop!

I rarely leave negative reviews, but I feel it's important to share my experience so others can…read moremake an informed decision. This was my first visit to this salon, and I came because I researched reviews and was excited to get a few services, which I never do for myself. All services were booked through Polished Salon on Phorest. I specifically asked for callus removal before and during my pedicure on my first visit, the young girl who did my pedicure replied " oh yeah! definitely! we've got an hour an a half!" but it was not provided. Instead, I was told to come back the following week, and they ended up doing an entire keratin treatment to remove my calluses. When I asked the front desk staff why the callus removal treatment was not performed during my first visit, the front desk staff replied, "I don't know." I booked a brow lamination service expecting professional results and clear communication, but the service did not turn out as expected. After my appointment, I noticed issues with the lamination and returned to the salon several times in an effort to have it corrected. Throughout the follow-up process, communication was very frustrating. The technician was difficult to reach, and when I contacted the salon with my questions and concerns, I was told she operates as her own separate business and that they could not help with concerns related to her work or clients. Since I booked through the salon, it was disappointing to feel that no one was willing to take responsibility for helping resolve the issue. The experience quickly became overwhelming as this was my FIFTH time back within one week, I was given answers such as "I don't know," and I felt the front desk had essentially told me I was on my own. I specifically asked the front desk staff to help me and provide answers; I never demanded a refund. I also apologized to everyone in the waiting area as I began to have a panic attack. I was sobbing so hard I could barely catch my breath. Another customer at the salon kindly stayed with me outside for about 30 minutes until I calmed down. I also reached out to the salon owner to share my concerns, but instead of feeling heard, I was described as causing a "commotion" and "aggressive," which was hurtful given how respectfully I had tried to address the situation. The technician did eventually refund the cost of the eyebrow service, but only after offering to redo my lamination for the 3rd time in one week (not healthy or safe) multiple return visits and a significant amount of time and effort on my part. During my last visit, she said she had "done a lot of work" on me and explained that my brow lamination was more of a "straightening" of my brow hair. My brows are naturally straight, so this would not have been necessary. I wish that had been discussed before the service or at my first follow-up, not after five visits. If my brows were not a good candidate or the results were expected to be limited, I should have been told upfront. While I appreciate the refund, it did not make up for the repeated trips, poor communication, and emotional distress. Based on my experience, I cannot recommend this business, and I hope my review helps others make an informed decision before booking.

I am extremely disappointed with my experience. I paid for $700 Botox services and did not receive…read morethe promised results. After noticing the lack of effectiveness, I contacted the business multiple times to address the issue and seek a resolution.(called at 5, days at 10 days and then seen at 14 days) At 14 days I was given 5 units and paid for 4 more units. Despite making several good-faith attempts--including returning for follow-up visits--the customer service was poor and dismissive. My concerns were not taken seriously, and I was ultimately refused any corrective treatment, refund, or reasonable explanation. The response was " You are full of drama and do you want my lawyers phone number?" $700 for Botox is a good amount of money to not have satisfactory results. Botox is a medical aesthetic service that requires accountability and professionalism. Unfortunately, this business failed in both treatment results and customer care. I would not recommend their services to anyone expecting ethical practices, proper follow-up, or responsibility for outcomes.

I got a massage from Nicole and it was epic, my back was bothering me and I was visiting my in-laws…read morein Carlisle. I came here and did not have high expectations since I wasn't going to my normal spot. Then I got an amazing massage. Nicole has the hands of an angel ! She really helped me ! Will try and go next time I'm in town !

Elements Massage in Camp Hill is a wonderful place to get a massage or any type of therapy you may…read moreneed. After a car accident, my family came here for massage therapy. The massage I received was excellent and certainly made me feel better. The customer service was superb. My masseuse was very sweet, the receptionist was friendly, and the owner came out of his way to make conversation with us. They treat you like family. I would highly recommend coming here and will definitely return for a massage as soon as I can!

Ignorant customer service. Wouldn't even allow me to finish speaking. I would not recommend at all!read more

The best reiki healer I've met. I can't believe what she's done for me. Thank you so much for your…read moreGod given talent that healed me from many things.

Daughter went in for a Brazilian wax and everyone was wonderful. Beautiful hidden gem on the west…read moreshore. It's a little pricey and it was supposed to be 50 dollars per the website and I got charged more than that for the base of a Brazilian plus extra I knew I would be charged. But everyone there was great I would just make sure you ask about prices upfront I didn't mention the website price. Either way I would come back.

update: my piercing is now insanely infected and needs to be taken out due to this incidentread more

I followed Alainna to Mending Roots and couldn't be happier. The location is convenient, clean, and…read morewelcoming. If you are into wholistic 'stuffs', they have a bunch. If you are a man and work out (or use your muscles for anything), you should schedule an appointment. Alainna has a tremendous understanding of the human body and uses that knowledge to relieve tension. She has helped me loosen up tight muscles, which in turns helps me perform better at pretty much everything I do. If you are looking for a deep tissue, therapeutic type massage, you can stop your search. Alainna is the last person you will need to 'try'. She is great!! Follow up.... I took my daughter to see Alainna. She dances at CPYB, and was looking for supplemental work to aide with her ballet. Alainna was great with her (it was her first massage). We are looking forward to the impact in her dancing!!

Okay, I have been a patron of Mending Roots since March, and as of today I have had a massage and…read moreinteracted with every person who works there. Each massage I've had has been unique and completely what I needed at that time. The massage therapists there really work off intuition and you're not going to get the same session from each practitioner. One of the therapists is also a nutritionist with an holistic approach and another is also a life coach! Lovely, lovely experience each visit. I've also taken a yoga class there from Zoe. She does free yoga once a month so I felt like it was a really good opportunity to get in and try out the space. There are other instructors there (and please forgive me, I'm a little ignorant when it comes to types/styles of yoga) who teach/guide classes where you memorize the flow and they are there to assist you further into a pose or help you get into a handstand, whatever. I have ONLY OBSERVED these classes, I am not that advanced yet. When Bobbi Misti comes back in May 2018, I may try to take on the class! They also have a great gift/salve/tincture/essential oil boutique. I seriously think this is a hidden gem for gift shopping. I think everything they have is locally made, so that's pretty cool that they're supporting other local businesses in their business. IN CLOSING.....I highly recommend the ladies and gentleman who provide classes and services here. It truly is a loving, safe space and it's a little escape every time I go in there.