I dropped in at Robert Chevrolet on 9/6/17 to check out a used 2013 Equinox ltz, it was raining lightly at that time. Met salesman T who proceeded to show me this auto which was parked across the lot and adjacent to the parts dept. As we got to the car T pointed to the car and immediately slipped into the parts office. The car was unlocked so my buddy and I went directly to it and started inspecting. We started in the cargo area which, to my dismay, was filthy with someone's personal effects shabbily strewn in there. Inspection of the inside was equally disgusting with more personal items throughout the storage compartments, carpet badly in need of vacuuming and even worse, IT STUNK OF FRESH CIGAR SMOKE (I still get nauseous from that stink 4 days later). The rain was now coming down a little heavier, T the salesman stuck his arm out of the parts office door and passed me the key (yes, he never came out the office to try and sell me the car). The engine compartment was also dirty/dusty/grimey. It was obvious that this car was being used by Robert Chevrolet for personal use. Now, I have been used car shopping for a few months and never have I seen an auto offered for sale in this condition. Later, T tried to explain that they all drive these cars for a period of time to see if anything was wrong with them (did not buy his bs). Bear in mind that Robert Chevrolet has posted this car on CarGurus for over a month (even longer as per Carfax), the price is over $16,000 yet failed to properly present it for sale, unbelievable. Along with the horrible product delivery the sales service was equally horrible. The forecast for that day was rain, it was raining, they were open for business, their product sits in an open lot, this was not the first time they had done business on a rainy day, you'd think they would have an umbrella if not for the customer but maybe for T so that he would not have to stay sheltered in the parts shop while the car tried to sell itself. I don't know what motivated this salesman be so unmotivated inre selling me this auto. Could it be that he prejudged me, thinking that once I saw the state of the car that I would walk, if so, he should get salesman of the month. Finally, as I was leaving, l realized that he never asked for my contact info, never... "Hello Mr X, this is T from Robert Chevrolet, sorry about your previous visit but if you come in today you are going to be so impressed....." Isn't that how good sales people operate? I guess now that follow up can never happen. Yes, they just did not want my business and I certainly would not recommend anyone do business with Robert Chevrolet. read more

This dealer's dishonesty and lack of professionalism is abysmal. Never have I had such an experience, steer clear. Pulled a classic bait-and-switch. I was communicating with Taylor Moran (title - Internet Sales Consultant) over a specific vehicle in their inventory (Red Camaro 1SS w/ 1LE pkg) over the course of a few days. I made an appointment and confirmed several times, both over e-mail and over the phone, that I would be checking out the vehicle and had a commitment contingent upon a test drive to see if the car is 100% right for my needs. Having a very limited schedule and driving down from 1.5hrs away - I made it *extremely* clear with Taylor that if the car does not exist or I cannot test drive it, to tell me in advance so neither of us waste our time. I understand some dealerships do not test drive some limited production models but was swiftly assured it would be no problem. As any informed buyer, I was not going to make a $46,000 commitment without being 100% sure I am making the right decision on a vehicle. I arrive to the dealership ~15mins early to my scheduled appointment and was greeted by the sales manager, John Berriola, who asked me to wait a few minutes for a sales associate to open up. I was a bit surprised because I was supposed to be dealing with Taylor directly as she specifically told me over the phone - but had no problem being patient and continuing my business with someone else. In a few minutes, I'm introduced to Chris who immediately tells me that the car was sold this morning. This is not my first dealership rodeo and I was quite displeased that I was lied to and told that the car was available right before I drove all the way down. I was told they have a white model in stock. I gave them the benefit of the doubt so I can at least check it out, drive it, and then if the stars align we can order the car with my intended specifications. We get to the car and I am told that I cannot test drive it because of "weather conditions" (it had rained earlier in the day but the weather was clear and roads were dry at my time of arrival). Neither John nor Chris offered any sympathy or accommodation for my business. Just minutes ago, a family of three came in asking to test drive a different vehicle and John told them absolutely and it would be no problem. Conflicting statements here, but I digress.. I gave the staff here several opportunities to make it right and made no fuss but they refused to make any attempt at an honest sale. It's very clear that there is zero staff intercommunication within the dealership as everyone has a different story. I'm not one to make a scene, so I promptly left and will be sure to pass on this experience whenever I can. read more

Robert Chevrolet is one of the best dealers in NY to go to. After visiting a family friend last year, my vehicle from a different manufacturers headlights went out. I took it to the nearest dealer, which in this case was this dealer. Got my car fixed and back on the road in a reasonable amount of time. Traded that car in a few months later and bought something else. This place will be on my radar the next time I need anything and am in LI. read more

As good as it gets when buying or leasing a vehicle. Do yourself a favor and call Ricky Medici at Robert Chevrolet. After a great first experience with Ricky 2 years ago we just leased again through him and both deals we're great. Let's face it, the process of buying or leasing a car isn't high on anyone's priority lists and can be a frustrating one if you don't do your homework. Ricky is straightforward, honest and will go the extra mile to get you the car you want. Highly recommended. Thanks again Rick. read more

First, car delivery was 5 weeks late with numerous excuses, when they had one. Second, If we were told by the salesman or sales manager that on-star no longer did hands free telephone, probably would have gone elsewhere for a different brand. Only bought a Chevy because my previous Chevy had that feature and I loved it. read more

The worst! To make a long story short. I walked in alone I made an appointment with Bianca over the phone inquiring about leasing a chevy tahoe. I get there and she's just the receptionist. She gets some Irish looking fellow around 50 yrs old. I don't remember his name because I was in there 30 seconds. He quoted me a ballpark figure $100 more a month and $3500 down then another Chevy dealer I went to in Freeport. Freeport didn't want any $ down and was $100 less a month for the same trim...same exact truck!!!!?? I don't think the salesman wanted to waste his time speaking to a female that came in alone looking for a large truck. I guarantee if I walked in with my hubby it would have been a whole different ball game. Foolish. Never judge a book!!! I pick up my new truck in a week.. dummys. read more

Inquired about placing a factory order. John Disanto Sales Consultant told me he couldn't give me a price until the vehicle was delivered "because the price might go up". In the past I have factory ordered vehicles and the price was always agreed upon at the time it was ordered, not delivered. I am shopping at other Chevy dealers and not one has a sales policy like this. read more

My sales agent Bob Poulos went above and beyond! Very detailed and attentive to my car needs. Thanks you

Just picked up a new lease car yesterday and I have bought and leased at least 12 cars in the past rarely two form the same dealer. I have too say this was the most pleasant , painless transactions I have done. I don't know anyone who finds the process of getting a new car the least bit enjoyable. So that said, I did my homework, researched the car I wanted and began the agony. Our first transaction was with Sales Manager John Berriola, John asked questions, I asked questions, John was personable, and non aggressive in the least to coax us into getting a car that day which was June 30, last day of the quarter and last day of the car sales half. I was impressed, we left and was told to call when we were ready. He also followed up. Next visit we knew what we wanted, test drove the car and struck a deal. John had Sam Syed Sales Consultant take it from there. Sam also was extremely personable, took us for a test drive , answered all our many questions especially when explaining all the new accessories on the car. All through the process I waited for the sales pitch to be aggressive, the numbers to change, the add on fees to be slid onto the deal, warranties, etc. etc. All the things U dread when buying/leasing a car. You see I have been programmed to expect these negative aspects of car purchases from my years of doing this. It never happened. Could there actually be a dealer who made the process better? Could a dealer finally have figured out they were in the same boat as the dentists and tax accountants of the world ( no offense) but people who the rest of us avoid at all costs! Maybe Robert Chevrolet has cracked the mold and realized the old ways of selling cars doesn't work anymore. Try Roberts and you decide. Kudos to John and Sam , great job ! read more

Had to wait one week to get my Cruze into the service department because the turbo wasn't working and when my auto body guy told them the car was in an accident they told him they couldn't get to it for weeks! I lease the car from Robert and they still wouldn't even look at it. I asked for the service person to call me and he never did. When I called the service department the next day and, asked to speak to the service mgr the girl on the phone laughed and said good luck with that he never answers his phone! I was not laughing! I left a message for the owner and he never contacted me either. I lease an Equinox @ Cruze but, will never get a car again at Robert Chevrolet. read more

I love my Camaro, but every time I take it in to get serviced, the amount of time it takes to get fixed is ridiculous . Twice I had to leave the car for two days to get my tires repaired. Today I had a 7:30 am appointment, to check my AC it is now 4:00 pm still no car. I will never buy another car here, unless they have a courtesy car program read more

Came into service with a tire concern .... waited an hour and a half for them to tell me there was a nail in my tire and that they can't fix it that it was a liability. Okay fine, I wasn't annoyed it took so long for them to tell me that even though that took a while even for a slow day on a Monday. The guy at the desk told me five minutes and my car will be out I waited 15 minutes before saying anything and I asked what was taking so long if they aren't fixing my car, I want my car back I didn't want to stay there any longer than I already had. So the guy at the desk went and got my car for me. Wtf ?! Service at that place sometimes sucks. Maybe we shouldn't be watching dog videos on our computer and pay attention to our customers. read more

Nothing special about this dealership. Very disappointed in their attitude. Seems like they don't want to spend time with you if they feel they can't hussle you. Went in not sure what I wanted, but I was sure it was going to be a Chevy. Told them right off the bat that I like keeping my business close to home and needed a car within a week. They gave me HIGH numbers on a Tahoe and Cruze HB. And when I say HIGH, I mean RIDICULOUSLY HIGH. Anyways, asked them to come down on the price since this Chevy dealership is in my town and I was serious about closing with them, they came back with nothing. Didn't budge a penny. Next day, some nice lady calls to see how my visit went. I was honest with her and she too didn't care to get me back in the dealership. At that point I decided to go elsewhere, not naming dealership here. For a shop that's been around for so long, I was expecting a bit more professionalism. I think they'll treat you well if they can get what they want. read more

We all HATE dealing with car dealerships and the sales people, right!? Not at Robert Chevrolet, finally a car buying experience that was pleasurable. NO high pressured sales people, no all day back and forth with finance. Straight forward, no nonsense and honest. Ask for Bob Poulos! read more

Got a 39 months lease from them a while back. The sales person was not too pushy which I appreciated very much. My requested vehicle had pretty specific options and it took them almost 2 months to find a close match at a dealership in CT. Since my previous car was totaled while parked by my house and the insurance covered only 1 month of my renter car Robert Chevrolet recognized the problem and covered the other month of the loaner (over $600). I would definitely come back should I be in the market for a Chevy vehicle. read more

Roberts Chevrolet Service Dept are very Professional, Friendly, and Reliable. Dave the Manager is very Friendly Accommodating,and Helpful, I'll recommend them Anytime read more

Wow, this place sucks. My name is Kevin and I came here shopping with another man and nobody would even look at us to help us. We walked the entire lot and even came into the dealer and sat in a bunch of different trucks and still couldn't get any help even when there was barely any customers walking around. Disgusting. Very disappointed Robert Chevrolet. read more

This place sucks- no stars! My husband and I came in there to buy a car and not one person in the entire place acknowledged our presence! What a disgrace! I am so turned off from this place and I guess they don't need the business! read more

I would have given them 5 stars but I cannot and here is why. When it was my turn to be processed after waiting on line for the service department to open, I had to deal with someone (the person who I handed the car over to) who treated me as if I wasn't there. He was not rude but I did say good morning and thank you but he was not responsive. It would be nice to be greeted warmly when interacting with your employees. Just a simple 'hello' would have been nice. Other than that everything was great. A little courtesy goes a long way. BTW, I am not thin skinned and deal with many rude people everyday. Maybe its petty but it really annoyed me. read more

I was ripped off! I took my car into Robert Chevrolet in late April to address some recalls. While they had my car, I asked for (and was charged for) a routine synthetic oil change. Fast forward to early September (~4 months and ~3k miles later) and my engine is rough idling and near stalling, and the check engine light eventually comes on. Went to my home town mechanic (who I trust WAY more than Robert Chevrolet) and he said I was running out of oil and it seemed as though I hadn't had an oil change in +7k miles! There are no leaks and no other signs for why the oil would be that low, other than I didn't actually get any oil in April! He told me I was lucky it didn't do any significant permanent damage to the engine! This morning I called Robert Chevrolet and asked to speak to the manager, trying to find out what might have happened. And without even considering the possibility that Robert Chevrolet did anything wrong, he immediately goes "You're wrong! That's not how I do business!" over and over again. He was unbelievably rude and completely unprofessional, especially considering he is the manager of a SERVICE department. Will never go back to Robert Chevrolet and I will tell everyone I know to avoid them. read more

This dealership has treated me wonderful. Always just a phone call away. John A. Is the best service manager I've ever dealt with. Thanks.

Tom Speranza was very pleasant to work with, considerate of our time and budget, and helpful with all parts of the process, including asking other people for assistance. Totally recommend, and in fact have already recommended someone else I know in the market for a car to go to him. read more

Be mindful of the "smoke and mirrors" The business manager responds and allegedly wants me to give him a call. The sales manager had one of the girls in the office give me a call to offer me a free oil change to make things better! That is the same way they could have contacted me if it was customer service driven and not just about appearance. They continue to pour salt into a fresh wound. I have not driven the Traverse much so I can't speak on the quality of the vehichle just yet, but as far as customer service at this place.....stay far away!!! read more

I usually don't write reviews but recently bought a car at Robert chevy. I had done my homework on pricing and when it came time to work the price. They were lower than any other dealer without me telling them the price I already had ! The salesman was very professional he treated me with respect. I am still in shock at how great my experience was. I also brought my car in for service and everything was perfect. The service writer was extremely professional. Robert chevy is everything you would want in a car dealer. I read some of the other reviews and I find them very very hard to believe. read more

I wish I could give a negative zero. This is the worst place on earth!! my car is still broken and Chevy is not assisting either. I will never buy a Chevy or take my car to this incompetent sales dept. My engine broke down on a new car 3 days after an oil change on a new car. So either Chevys are horrible or the service dpt. you figure it out. No extended warranty and I am paying a note on a messed up vehicle. NEVER AGAIN!!!!!!!!!!!!!!!! read more

Sal Passarelli is the man! He was my sales rep. I would definitely recommend him to other potential buyers! Other then him, the other sales reps where extremely friendly as well. Everyone to to Robert Chevrolet! You won't regret it! read more

I called and made an appointment for 8am on 3/31 for my first oil change on my Impala. I arrived on time and only ask for a oil change nothing more with your Service adviser John. It took them 45 minutes to get my car into your shop and almost another 90 minutes to get it out of your shop after some complaining that it was taking over two hours to get a simple oil change. Why didn't the woman making appointments say that it was a first come first serve when I was making the appointment? What's the sense of making an appointment? Why would it take over an hour once it was in the shop to change engine oil? When getting my car back I looked it over only to find oil on my engine compartment front shroud . Also when looking at my invoice it stats that I requested a tire rotation which I did not. I didn't ask anyone to touch my tires just an oil change. Your service department needs better communication skills for making an appointment and informing the customer exactly what they are doing to their car. One unhappy and late to work person here! read more

I shopped around for a 2016 Cruze at several other dealers before I went to Robert. Abdul was knowledgable and friendly. He never tried to sell me on anything I didn't want and worked to get me the best possible price. He even went out of his way on his day off topick me up on the day I was to get my new car! Cathy in the finance dept was super friendly and made the process fly by! Thanks Robert Chevorlet!! read more

nobody has called me to solve the problem of my car TRAX that has a factory problem and my wife is afraid every time she drives

This was by far the worst experience I've had at any car dealership. The receptionist was clueless and rude; definitely not the person to have as the first person to encounter when you first walk in. The salesman asked numerous times if we were aware of how much the car cost as if he was sure we could not afford it. They just lost out on a sale. So unprofessional. read more

Customer service John Arturo is rude. He rufuses to look at cars unless service engine light is on.

I have this new Chevy ... I want to set up an appointment with the service department, I want to go to this place since is the closest from home. I have called 11:40am .. and they told me the person taking appointment is out for lunch, they took my name and number, but no call back. I have called again and they told me to call later again because the person is not on its desk. Called the third time and again, same story. Does this dealer seems to have good customer service? Look at all the bad reviews it has on Yelp. Hope Chevy headquarters see all these reviews ... the only answer is : TIME TO REPLACE THE MANAGER IN THIS OFFICE. "You are destroying the reputation of Chevrolet" !!! read more

Worst experience ever at a dealership. The representative was very abrupt and made us feel irrelevant. I just left with my family. Tom Misiak made us feel very uncomfortable. I was ready to lease a vehicle today and due to his whole attitude towards us maybe cause we were a interracial couple and young he felt he could dismiss us . As we were walking out he treated the older sorry I have to say white couple with respect and a complete different attitude. Please take your business and time somewhere else especially if you don't fit into that neighborhood. read more

This service department is horrible! I called on 10/2/18 and wanted to make an appointment to have my 2018 Traverse looked at because my check engine light came on and my car won't drive over 10mph. They gave me an appt on 10/22/18. In the meantime the closest place to where I basically broke down re-set the computer in the car & I was able to drive. When I dropped my car off on 10/22 the service department said that I should come back when my check engine light comes back on. I told them no, because this is the 2nd time I've had an issue with my car and it does not drive correctly. 2 Days later they called me to say "it's definitely the transmission, just not sure exactly what". Since I did not purchase my car from them I could not get a loaner car. I called Chevy directly and they would give me a rental for 3 days. Upon speaking to Robert Chevrolet Svc department, I mentioned I was getting a rental from Chevy directly. My svc advisor told me to not to and he would give me a car because Chevy themselves would only pay for 3 days. I asked if they would have my car for longer than 3 days and he says its possible another 2-3 maybe. FAST FORWARD to today 12/3/18 - 7 weeks later they still have my car! Every week I was told "they are looking at it"; "it's a weird one"; "its a doosey"; "they need to contact Chevy technical support because it's something with the computer"; "they only have 2 guys that can work on transmissions. my car should be next". End point, it's 7 weeks later. They have NOT DONE ANYTHING to my car. GM customer senior advisor has gotten involved and he was told by Robert Chevrolet that they are very busy and my car "could" be done next week but they don't know. It's 7 weeks later and i've been lied to and given the run-around. I am picking up my car just to start all over with a new service department. And to back track, the "loaner" car they gave me smelled terribly like smoke. When I requested a new car because I had to drive my 3 kids around I was told they do not have another car to give me; they would clean it & to bring it over. I asked how would they clean it & they said they have chemicals they use for such occasions. So I can drive my 3 kids around breathing in chemicals? There was NO WAY that smell would ever come out. They gave me the errands car their employees use. It was not a "courtesy vehicle". It had over 8000 miles on it and was very messy. I demanded a different car, and they finally gave me a BRAND NEW loaner that was sitting on the lot the entire time I was dealing with them. They are LIARS!!!!!!!!!! Run as fast as you can and never deal with them! read more

I purchased my vehicle here but I highly recommend that everyone avoid servicing their vehicle at this location. The service manager (Tony) and service Rep (David) are complete scam artists. Their is a reason why this establishment has only 1 and 2 start ratings. I just recently serviced my vehicle here and spent $3,200.00 for new tires/brakes/rotors/fan belt/and air filter. I keep everything in top condition and only bring my vehicles to an authorized service center. My air conditioning was working perfectly when I rolled into this service center. When they issued the car back, it was inoperable. I called service the next morning and they asked for me to return the car. They held my car for days without inspecting it. I then asked the service rep (David) to speak to the manager (Tony). I was told that he would call back, but he never cared to. I called again and asked what the status was, but the same service rep stated that they would look at it "tomorrow," so I demanded an answer after my car was held in their possession for (4) days. I received a call back 10 minutes after my phone call and the rep stated that my condenser was shot with a chuckle. It was all a lie and a scam to make money. I mentioned to him that I am a licensed HVAC company owner and that my ac was fine the day I dropped it off at service. Long story short, when the tech was changing my fan belt, he shifted the aluminum lines to the system and created a freon leak. General Motors filed my complaint and requested that I remove the vehicle immediately from their possession. Tony the manager and David should both be reprimanded directly by GM and the better business bureau. They're scam artists. I am in the process of filing the proper paperwork with General Motors and (2) other agencies in order to red flag this establishment. read more

The worst customer experience I have ever experienced in my life. They refused to work on my Chevrolet that was under warranty due to the fact I bought it from another dealership 2 years prior. To add icing on the cake...all my change in my center console was stolen and my sun visor was damaged. Tony Carozza who is the service department manager is a total prick and does not care, never returned any of my phone calls. They actually tried to tell me I needed $758 in work but in reality it was a $58 valve cover gasket that was leaking vacuum and oil. Filed complaint with GM and BBB. I do not know how in God's name they stay in business. STAY CLEAR AWAY! I wish I read the reviews online before going there! read more

First time getting parts from Robert Chevy. got this really old parts guy who was in no mood to help anyone out and did not want to do his job at all. Was very nasty and unprofessional and no help at all. would never go back to that place for anything. stay awayyy read more

I went in on 3/21/14 I met a gentleman by the name of Tom, I was interested in a Chevy trailblazer, I called him early in the morning and set up an appt. he started by kissing my butt typical car salesman style. I gave him, my information once he ran my credit he made me feel like I was wasting his time, he kept looking around, and staring into space and making face and rolling his eyes anytime I asked him a question. He kept watching the potential customers walk in and out. He made me feel like my business didn't matter to him.. And to be honest my credit is not the best. But in today's economy who's is?. Tom kept getting up in the middle of my question cutting me off really rude. Worst experience... I want to make this clear maybe the Robert Chevrolet is a good dealership and maybe I got TOM the salesman on a bad day but beware of this person. I just shook his hand like a gentleman and took my business some where else. Thank you TOM read more

Sales staff was superb (we bought our car from Sam/Sajid in Dec. 2013 and he was wonderful.) Service, on the other hand, was atrocious. Customer Service refused to address a water leak problem I had on my 2013 Suburban with 16,000 miles. They refused refused to provide enough resources/invest enough time to fix it. I have reported my experience to a Vice President at General Motors. I will be making an extra effort to ensure my peers/colleagues do not get service at Robert Chevrolet. read more

The word that comes to mind when describing my experience with Roberts Chevrolet is "Bizarre" and that is saying something, I have been purchasing cars for almost 40 years, Over the years I have had some negative car buying experiences but also some positive ones as well. This is one shady operation though, So I see an ad in the Newsday for Roberts, I take the ad to the dealer and show it to the salesman, he looks at it and acts totally confused, totally perplexed as if he has never seen ink on paper before. I ask him, this is Roberts Chevrolet? he sort of nods, and this is your ad? again I get a sort of nod. Okay, I explain that I want to lease the Equinox that is advertised in the ad for $229.00, please just write it up so I have all the up front costs detailed (taxes, DMV, etc.) and it is clear to both of us. The salesman sits with another guy and comes back tells me that the car I want is out of stock, they only have a better equipped vehicle and that will cost me $249.00 instead of $229.00, sensing a scam, I asked, well what exactly is the different equipment in this better equipped model? The salesman then explains that the $249.00 a month car has remote start, back up camera, AWD, so respond...uh-huh....well, so DOES THE CAR IN YOUR AD FOR $229.00!!! lets read it together again shall we?? the equipment is IDENTICAL, the only difference is you are trying to rip me off. He says that I should leave my number and he will see what he can do, lol. So at this point I sort of lose it, tell the guy what a scum bag thief he is and leave, I went to N.S. Honda and leased a CRV, I was treated with respect and their was a much higher level of professionalism at N.S.H. So, I will tell anyone that will listen to avoid Roberts Chevrolet at all costs, this is the type of place that gives car dealers a bad name. read more