Dr. Gray is an amazing surgeon. He specializes in hips and knees and is extremely knowledgeable…read morewhen it comes to these types of surgeries. His approach is very simple and effective keeping in mind what's best for the patient and is never the first to jump into a new procedure until it's proven out. The office staff is always very helpful and very welcoming. Top notch staff. I highly recommend Puget Sound and Dr. Gray.

RUNAWAY! They do not take phone calls, they do not return phone calls, the young man at reception…read moredesk is RUDE. Their office staff doesnt have a clue. THEY DO NOT PROVIDE GOOD PATIENT CARE! If I could give zero stars I would!!

Dr. Spencer Coray, Morgan and Alex make a formidable team! Each address specific aspects of patient…read morecare...and they do a beautiful job, individually and as a team. I've been in their care for the better part of a year. Knee issues, requiring steroid injections and finally the need for a full knee replacement. It is now three weeks post-surgery and, according to my team and my Physical Therapist, I am making excellent progress. The surgical scar is impressively short, straight and healing nicely. I can now bend my knee to 90 degrees, with plans to go well beyond that in the coming weeks. I went into this with the expectation that I would be up and about the day of surgery, that I would tackle PT with specific weekly goals in mind and, with the help of my team, would manage the inevitable pain and any unforeseen setbacks. Together, we've done just that. Alex is wonderfully efficient. She, as my main point of contact, ensures that any issues I have are communicated to the right people, appointments are scheduled and prescriptions are refilled in a timely manner. Morgan, Dr. Coray's PA, has been my main point of medical contact post-surgery (so far). She was in attendance during surgery, so she "knows" my knee. Morgan carefully examined the surgical site during my initial follow-up appointment and is happy with progress. Dr. Coray has the quiet demeanor of a skilled, competent surgeon - one who has done this for many years. I liked him immediately. We went over my tests and x-rays, the various alternatives to treatment, and jointly arrived at a plan going forward. No rush, no pressure - he listened carefully and answered all my questions. Bottom line: I highly recommend Dr. Coray and his team. In fact, my left knee will likely require the same surgery in the coming months, and there's no question who will be doing it.

Dr. Coray, and his team Alex and Morgan, have provided exceptional care to me. I had a total knee…read morereplacement. Maneuvering through the process has been easy due to their attentiveness and great communication. They all have made me feel very taken care of during my recovery journey. :-) Thank you to this wonderful team...keep up the great work!

Five stars for the medical team, zero stars for scheduling, phones and leadership…read more I've been dealing with EMA for nearly two years and it often seems as if no one there below the rank of physician can operate a telephone. The causes of this collective developmental disability are a mystery, but the bureaucratic disease is real. The office is fully staffed. I know that from firsthand experience because I've been there five times. The parking situation is awesome. The location is stellar and easy to reach. But the front desk? The folks working the grill at McDonald's look like rocket scientists by comparison to EMA's admin people. Why is answering the phone in 20 rings or less so hard for them? Why can't EMA call referral patients to book appointments with them? Every time I cite EMA's Wesley San as my preferred physical medicine specialist the referring spine doctor tells me EMA will be calling me to make an appointment. However, that promise has not been fulfilled once in five tries in the two years since I tore up my back. And no one answers when you call EMA's main number at 253-272-9994 to try and make an appointment. Especially around lunch time, which apparently runs from 10 a.m. to 3 p.m. at EMA. Good luck booking at EMA via MyChart, as you can with nearly every other MultiCare office or affiliate, because EMA doesn't use it. Why? Apparently, managing physician Kashif Saeed thinks they're so incredibly efficient they don't need it. I've had a wonderful experience with Dr. Wesley San at EMA, who is awesome, but I'm no longer either healthy enough, persistent enough, nor intelligent enough to navigate my way through the EMA front office team to him. I know I'm not the only frequent flier at EMA who is sick of this crap. Because their reviews are full of similar stories, What's the moral of the a story? When you create an administrative situation where the only way a patient can get through to their physician at EMA is to write a negative review online, guess what you get? You're reading it. Look Kashif, if you are too busy to run the admin side of the business at EMA then hire someone else to oversee it and focus on physical medicine. Because this isn't working.

My test resulted in a misdiagnosis of ALS from someone un qualified to do so. Since - I've been…read moredenied care due to diagnosis. Even had a doctor tell me he saw no signs but treating my back pain would be considered a waste of time. Thrilled to see they have closed this location. I've had 2 1/2 years of hell

Dr. Sampatacos is a throwback to a time when doctors cared more about ensuring that a patient is…read morewell informed, comfortable and feels good about the operation, than simply burning and churning as many patients as possible. Every time I meet with him, it never feels like he is rushing me. Everything about this doctor inspires confidence. You will be in supremely capable hands with him.

Problem solved with full hip replacement. In the end months I would leave in PT left worse than…read moreupon entering. I should have seen a surgeon months sooner.

I've had trouble with my spine for over 30 years. Degenerative disc disease, auto accidents,…read moreconstruction work and the belief, when I was younger, that I was indestructible. I've had lots of physical therapy. Most of which did some good. However, the majority of it focused on the symptoms rather than the cause. It helped me feel better but didn't last. When I started seeing Greg at Optimum, right from the beginning, he seemed to be able to identify the cause, focus on that and at the same time give lasting relief to the symptoms. Getting to go only once or twice a week, I needed exercises at home and he knew exactly what would help. They taught me that a lot of the problem was balance, right to left, front to back. Greg also taught me maintenance exercises and streches that if I knew 20 years ago I'd be in much better shape today. Everyone there is very friendly and relaxed. The place is nice and clean. I highly recommend them.

Dr. Ratcliffe is an amazing orthopaedic surgeon! He completed a total right knee replacement on me…read morein December 2017 after my knee had multiple issues with it. IE: bone on bone arthritis, torn acl and torn meniscus. He is very knowledgeable about osteo issues and the long term and short term impacts on any surgery. I would highly recommend him to anyone having major joint issues. He is very popular and difficult to get into but be patient the wait is worth it!

I could not make a higher recommendation for an ortho doc. Dr Ratcliffe is who I would want to do…read moreany ortho operation that myself or a loved one needs. I say this as a healthcare professional and patient. He is top-notch in talent and knowledge, coupled with intelligence, compassion, and all the attributes we hope to see in a physician.

I have been going to a chiropractor for almost 20 years, not as frequently as I should, but more…read morefrequently in the last 8 years. I needed something more though. I have an office job where I'm typing and sitting for the majority of my day. On my off work hours I am either chasing a toddler or throwing weights around and doing CrossFit movements. At the referral of a good friend of mine, I came here. And I am so glad that I did! I've had 2 adjustments so far with Dr. Spaulding, a session with CJ, and a massage with Madison. Every experience has been so great! And Sierra and Lauren are so warm and friendly! I have to give an extra shout out to Madison because that was absolutely the best PRODUCTIVE massage that I've ever had! I didn't even have to say what hurt and she knew and worked those areas out. I left feeling so good! They book up so quickly that I've already made my appointments through May! All in all, they care about your overall well being and work together as a team to help your body feel better and function better. Glad I found them!

Couldn't figure out how to bill my insurance then sent all notices to my rental address, not my…read moremailing address and sent to collections. The service during the visit was fine, the staff are completely incompetent!!! I went in after receiving the emailed correspondence to see how they could resubmit to the insurance company I have AND WORK FOR, and they still couldn't figure out how to get it corrected and instead sent me to collections.

At the end of April I broke my hand and was referred to Rainier Orthopedic Institute to determine…read moreif I needed surgery or not and for a treatment plan. Since then I've been in twice and I've had a great experience! The office staff I've encountered has always been nice. Wait times have never been rough for me, both in the lobby to be taken back and then when needing to get x-rays. I have been seeing Dr. Kevin D. He's been really personable and kind throughout my experience! Overall this has been a great office to help me throughout the healing journey for my hand.

I don't usually write reviews for medical places unless something really stands out, but Rainier…read moreOrthopedic Institute genuinely impressed me. They saw my brother for a broken femur, which is obviously not a small thing, and from the moment we were there, the care felt different. The provider who saw him took her time, didn't rush through anything, and actually answered all of our questions in a way that made sense. You could tell she cared, not just about the injury, but about him as a person going through it. Same goes for her medical assistant. Super kind, attentive, and just easy to talk to. It didn't feel cold or clinical the way some places do. It felt like they actually wanted to make sure we understood everything and felt supported. Honestly, after seeing how they handled his care, I've been seriously considering switching my own care over to them. That says a lot coming from someone who's pretty particular about where I go. If you're dealing with anything orthopedic-related and want a team that actually listens and treats you like a human, I would absolutely recommend them.